Always good customer service, and you know your mail is going to enter the system immediately when you deposit your mail at this location. read more

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When will I learn not to trust USPS with anything other than Christmas cards? (Even then you have to mail them a month ahead if you want to make sure people get them) Sent something with tracking for a special anniversary to a family member with several days cushion. Scheduled to arrive Thursday, then Friday, it's now Saturday and out of state for no good reason when it was going two towns over. Their anniversary is tomorrow and they won't get it in time because you guys can't ever seem to do your job. This is the last package I track with you people. Next time I will pay the extra $2-3 for FedEx or UPS because you can't be trusted. (This stuff was happening long before govt cuts this year so can't even blame it on that.) read more

I would like to know who has authority over the New Straitsville Ohio post office. The outside of the building is deplorable. The stucco is falling off and there is mold growing on the building. The inside of the building is just as bad with the floor tiles cracking and the floor is very dirty. I retired from the USPS back in 2009 at the Citygate facility. I have chosen to live in New Straitsville and I am so upset at the condition of this post office. read more

Be aware that they are not honoring passport appointments. I have received no calls or messages confirming my appointment, despite leaving numerous voicemails requesting confirmation. Not only did they not respond to my voicemails, but they were also extremely rude and condescending when I finally spoke to someone. read more

USPS - Not honoring appointments - Post Offices Near Me - Columbus, Ohio

I do not live in Columbus & urgently needed to mail some packages on a Saturday. I was astounded to find a USPS that was open until 6pm. My local post office is only open for 2 hours on Sat. The counter agent who helped me was very nice, professional, & informative. She told me that they are even open on Sundays! I love this post office!!! read more

Open 7 days a week for 70 hours. This has been ideal convenience for selling and shipping. Post office boxes. Shipping supplies. Electronic scale with postage purchasing. Clerks available for help during posted hours. They have always been friendly and helpful. I give them a lot of credit for attending to some of the patrons in line. During Christmas time, I saw someone put a toy on the counter to ship. No box or packing with an incomplete address. A delivery deadline that is laughable. They must think they are Santa. There's no one else I can give a letter and $0.50 to take my letter cross country in 2 days. I think much of peoples hatred toward the post office is based on what lands in their own mailbox. The ratio of bills to income is lopsided. Add in junk mail and political propaganda, and you see red. Lighted parking lot with drive up mailbox's. Well lit lobby and cameras for a secure environment. read more

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This Post Office closes early constantly! According to the hours on the door, they're supposed to be open until 8 pm through the week and 6 pm on Saturday and Sunday but I've been there at 7:45-7:50 on numerous occasions, and they're closed already! And if you arrive after 5 pm on weekends, it's 50/50 if they're still open, and I arrived at 4:30 one Saturday in October, and they were closed already! And their employees are incredibly rude. One Sunday I walked in at 5:45 and by the time I finished boxing up the item I needed to ship, it was 5:57, and the clerk told me she couldn't accept packages after closing time, which is bullshxt! It wasn't 6 pm yet! She said I was being inconsiderate by showing up so late, but I always have pre-paid labels! All she had to do was add it to the bin full of boxes not TWO FEET away! So, I don't understand why she made such a big deal about it but her coworker finally got tired of arguing with me and finally took the box. They've accepted packages 20 minutes after closing in Dublin several times, so I don't understand their refusal to do so at this Post Office when it'sclose to closing time! As long as you walk in before 3 pm at the Dublin Post Office, when they close on Saturdays, they'll accept your package! I've complained 7 or 8 times online and written 4 or 5 letters to the Postmaster about the Citygate Post Office but nothing has been done. The employees at this Post Office are lazy and disrespectful and I don't understand why they still have jobs! read more

USPS - Post Offices Near Me - Columbus, Ohio

I mailed. package on 6.30.2022, it was a $1,000.00 computer. According to the tracking it has not left Columbus DC yet. I have called every number submitted 6 cases and emailed customer service NONE RESPONDS! I am out a thousand dollars and I cannot get help. read more

Had one of the black male workers yell at me for not having the packages done right after they got scanned, refused to ship them out and even told me to never come back. Literally the biggest POS worker I've ever dealt with read more

Omg. Best location when you're needing some stamps or what not, later than normal hours.

Finally stopped in. It is in the middle of a huge sorting facility, so follow the signs and check out Justin's photo of the entrance. The door is roughly in the middle of the side of the building facing Citygate. Once inside, it is small, and wasn't busy when I went. The location is out of the way, and I'm assuming most people don't know about it and go to better-known locations. Service was great, and fast. USPS shipping prices are steep, but so are the competitors'. The facility is new and clean. Plenty of parking. read more

This location has a female counter clerk that is appallingly rude, and evasive with wanting to do her job. Twice, I have dealt with this woman when I've gone here to have multiple packages shipped out, only to have her complain and protest about scanning my packages in and giving me a receipt. (I need a receipt because these are retail goods being shipped out). She not only tries to tell me that she is unable to scan my packages in while I am there, (and produce a receipt), she consistently mutters offensive comments about me while I am standing in front of her!! How do these people get to keep their job when they are obviously SO unhappy and unwilling to do it?? Don't we have plenty of hardworking and socially polite people to fill these jobs? NOTE: Everyone else I've dealt with this at this location, such as Brittany, has been wonderful. PEACE :-) read more

Lost a package that was paid for and promised for 2 day shipping to be received by 8pm. The last update at 1:57pm was that the package was out for delivery for Friday (2nd day in transit) on schedule. So it is just after midnight and the status has not been updated, and I am signed up for text updates as well and the package shows still out for delivery. This is the 3rd package the post office has lost this year and it is only March. I keep escalating to get this stuff looked into and it is sad it requires calling a call center to get the carrier to do their job. What is the point of paying for expedited delivery that shows up as slow as regular? I had a small business fail at delivering a product so I went with a new one who has only USPS they deal with for all shipping options. I will make sure they are aware of how this has affected future ordering for my business as well and let them know to consider using a different shipper who can fulfill their duties. This failure hurts small businesses who are relying on their shipper to deliver as promised to avoid angry customers on a deadline. Especially when the customers are being charged extra for the service. There seems to be a huge failure in this city to get US mail delivered properly. read more

Suppose to open at 8am. Left at 8:05am. Video recorded the employee arrive at 7:58 am! It's amazing how inconsiderate the government employees are of other peopl's tim! read more

I mailed a small package on Nov. 9, 2018. Here it is, Dec. 11, and my package has been sitting in the USPS Columbus OH Distribution Center for 32 days. I've sent e-mails, submitted a claim, tried calling (don't bother, it's a voice mail that goes round in circles, and you can never talk to a human). Terrible service, and no resolution in sight. read more

Refused to help me after being in line for 20 minutes. Female worker literally walked up, took her phone and walked away. Absolutely terrible customer service. Wish I hadn't gotten a P.O. Box here so I wouldn't have to come back. read more

Sooooo rude! Not helpful and the people working there kept chatting with their friends and made me wait until they finished a conversation, I'm pretty sure the worker was racist and made me wait because of that. The man before me was helped with a smile and then a rude attitude was given to me. read more

This post office does a horrible job of delivering my mail. I signed up for notification of what is being delivered to me each postal day. And as usual there are 2 pieces I did not receive today and one was a check. I have lived at my address for over 30 years and because numbers are duplicated on a east and west address on several streets I spend several days a month looking for my mail. Going from my house to my neighbors looking for my mail. Some mail never shows up but I always receive my junk mail every week! If I receive someone else's mail I go to their home and put it in their box. I am so frustrated because this happens often, I guess I will be calling channel 4,6 and 10 to investigate. And to think they need increases to keep operating! UGGGGGH! read more

I had some problems with a package that had been mis-addressed by a company, second time at that! The first time I didn't catch it in time and it had made its way back to Seattle, WA.! Both were Minister supplies that I needed! I got ahold of Supervisor Kandyce first, She told me that She would try and find it, it had gone out that day for delivery? I called the next day, again She answered and had found the package! I was very Happy! The Clerk Ty called me back shortly after that to advise me that they were only open till 1PM if I needed it that day? (Saturday 07/11/2020) I told Her I would be in! When I got there, Kandyce was gone but put the package in the trusting hands of Ty! She checked my ID and gave me my package! I was very thankful! Bravo Ladies, Bravo! read more

I am appalled at the behavior of the employees at this location. I came in at 6pm, which is two hours before close. I had about 20 envelopes to mail out and I needed postage. I walked in and let a few people with one or two items get in front of me. I patiently waited my turn, then I went to the counter. The gentleman asked me how many envelopes I had and I said about 20, he made me repeat it a few more times then asked me if I wanted to get postage for them all tonight. And I said yes. I said; but we can do this quick. I want the least expensive way for all of them and you don't have to tell me how much it is, just go ahead and do it. He was clearly upset, but I have to get these out today, and I am at a post office. At about the 4th package he throws it back on the counter and says "no zip" I see that it is missing a zip code and asked for a pen. He just nods his head in a general direction. Then around the 7th package he holds up an envelope to me with the address facing him. I stare at him waiting for him to say something. After sometime has passed I say "I give up, did I forget another zip code?" To which he raises his voice "this isn't secure! If you want to send an insecure envelope fine, but when it gets messed up don't blame us!" I was shocked but just said "okay, I can tape it. I just didn't know what you were trying to say because you weren't talking to me" he then yells, again, "you knew what I was saying" and I can honestly tell you I did not. So I told him I don't know why he's upset, but we can stop now. He shouldn't be yelling at me, I'll pay for what we've already done and I would like his name and corporates number. He then yelled, again, "oh you want my name and corporates number? Fine, I am trying to communicate with you, you speak English don't you.?" So I told him he was being hostel and I just want to pay and leave. I paid and the gave me a recipe, I asked where is name was and he said it wasn't on there but he's clerk #22 and that's all I need. I said okay, when another employee said I don't need his name and I need to get out of there because I'm being silly. I asked how I was being silly? And he said because I'm arguing. All I was trying to do was mail envelopes at the post office. That made me "argumentative" was the fact that Clerk #22, who was not wearing a name tag, with his shirt untucked, who would turn around during our transaction to watch the news, wouldn't even give me the curiosity of speaking to me. I do not understand why he couldn't just say "this is insecure". Or why another employee said I was being silly for standing up for myself. I've never been in a customer service experience where two grown men are okay with yelling at a female. I've never been in that experience even in a non customer service situation. read more

This is a distribution center, not a retail Post Office. The do have mailboxes outside to send letters, but there is no service lobby.

This is the friendliest and most efficient post office in the Columbus area. We drive 15 minutes farther than we need to, just to get the service we expect. So many of the other post office employees make you feel like you are putting them out by dropping off a few packages. The Citygate crew is topnotch. FIVE STARS! read more