The only way that you guys could improve is to close. I sent a package out on registered mail January 15th 2026 it never moved out of the post office. When I went into the office clerk 14 would not even do a search for the missing package it is supposed to be signing for at every time it's touched no signatures whatsoever that office has a thief. They would not check the cameras they would not do a search they just gave me a customer service number and blew me off. Will be taking legal action. Police report filed. read more

The absolute worst post office ever, poor customer service, they mark packages as delivered and then keep them for you to pickup at post office. Our carrier is always on his phone, sometimes cussing loudly. It doesn't do any good to file complaint because supervisors do nothin. read more

Surprisingly not purgatorial. NOTE: This review is only for the passport portion of the post office. This UPSP office is the largest in Westerville and is their primary location for many of the specialty services such as passports, and updating of mailbox keys. I had to get an updated passport due to a new job and made an appointment online, which was not the easiest as many of the menu options didn't apply to me. I contacted the local number and the gentleman who answered walked me through the various steps of the appointment process on their website with ease. When my appointment finally arrived, I was expecting a long line, horrible service, and something akin to the BMW. Much to my surprise, I walked in and the worker at the passport location took my name, advised me I was early and if I could please wait while he finished up with the two customers he was currently assisting. While not particularly talkative (fine by me as an introvert), he was very efficient, thorough, and gave very detailed information during the entire time. Walk in to walk out with my receipts and passport application on its merry way was less than 30 minutes. Yes, less than thirty, including the time I waited while he finished up with the previous customers. Granted, I had my photos already, and a cashier's check ready, but this is unheard of. My only previous interaction with this post office was upon moving to the Polaris area, my mailbox had to be re-keyed. I walked in, filled out a piece of paper, and was done in less than 5 minutes. The new keys were delivered to my management office a few days later. Took me longer to drive to the location than how long I was in there. Pretty refreshing, for a government office. read more

USPS - Post Offices Near Me - Westerville, Ohio

went out of my way to drop off my mail but it was around 11am and the mailbox was full to the top, I could of grabbed letters in there because it was overflowing. so I went to a different post to send my mail. can't they take the time to empty the mailbox for security? read more

It's the post office but it's not your father or mother's post office. Service continues to deteriorate; prices continue to go up (latest price increase was just last week) and there's no improvement in site. So many mailbox keys have been stolen that you absolutely must go inside if you want any assurance of security when mailing a check. read more

Waiting on a package all day. Time for delivery keeps moving further and further out. 8 o'clock and I get this on the Post Office App: Alert: Delivery Attempted - No Access to Delivery Location I have cameras on my front door. No one has been to my house all day. Shock of shock, tried calling the Postal Service Customer Service line. Over an hour on hold and I gave up. This type service continues to be the norm in Westerville. Will there ever be any Change. read more

Literally never answers the phone service. Ever. Paid for expedited shipping on multiple things over the years but the second it hits this location it freezes. Absolute incompetence. read more

If you can get passed the answering service to speak with a real person, wonderful. This is next to impossible!!!! I have been located in the same facility for over four years. Recently, I had very important business associates call me asking why their mail was returned when they know the location of my office - I have not moved nor have I put in an address change request. We exchange legal documents and it is highly important that they are received. This is unacceptable service to say the least. I suppose if the carrier is paid, it matters not if mail is delivered properly. I contacted the manager of this post office. She is going to look into the matter with the carrier. I do hope she does contact me back and some sort of disciplinary action is taken. This post office should be highly ashamed of the lack of service they are providing their customers. I encourage everyone who is dissatisfied to contact the local Post Master and/or the General Post Master of all post office in the United States. Good Luck to ALL! read more

If I could give 0 stars, that would be the appropriate rating for this post office. Every time I have had to go in, the workers are rude and more interested in their lunch than their work. Typical government DEI hires. read more

Susie needs to work on her customer service skills. I returned an item in the same box it came in and she said it was too large. I didn't tape the box and she said I needed to buy my own tape, so I literally had to buy tape to tape my box. I go to check out and she says "I don't mean to be mean, I'm just trying to be helpful". Susie, you can be kind AND helpful, try it. read more

It's a post office, folks. There's plenty of parking, the interior is spacious, and they have supplies and stationery in locations where you don't have to rub shoulders with other people. I like to buy the Forever stamps, and the employees are more than willing to help me get what I want. read more

Tried to drop off my packages - but the bin was full and they would not go down the chute - I could hear people working but this was not a priority very inconvenient. They should hire more people - better skilled - willing to do the job. Thx read more

Stolen packages & mail from post office -repeatedly & lied to my face about a package.

It's the worst office, the service is the worst, the lady who attends is very slow made us wait for more than 30 minutes, they should look for more efficient people for work read more

I wish I could give 1/2 a star! Absolutely horrible! The Post Office in Westerville, the McCorkle location is the worst. The customer service is nonexistent. You are unable to find help to resolve the many issues that arise if you go online, if you call and wait for 30 minutes on hold, or if you go into the office. The employees inside are short with their responses. They are abrupt and unhelpful when you have questions. The carriers are unapt and seem not to care about your mail and packages. They seem to have absolutely no pride or concern about their work. You should not need to make changes in your lifestyle to AVOID the need of dealing with the post office, due to their incompetence! I try to go paperless when I can and try to use Amazon or UPS whenever possible. The mail (letters, cards, invoices, etc.) are hit or miss to receive. I get the wrong mail in my box for other residents daily! The mail is not a big of a deal - since it is mostly junk mail, BUT to constantly and continuously LOOSE, MISSPLACE, DELAY people's PACKAGES! These are items that have been PAID FOR (Ordered & Anticipated)! On multiple occasions, I have had to reach out to stores to have them refund and/ or re-send my goods, due to the ridiculously POOR SERVICE from the Post Office Mail Carriers! read more

Horrible, do not plan on a great visit here for any reason. The entrance doors have been broken for 6 months as well as one of the outside drop boxes. The interior has not been updated or painted in about 20 years. The landscaping is full of weeds, the grass is rarely cut, and the parking lot is full of potholes. I have lost numerous packages shipped from this location. Amusingly they are hiring according to the banner on the building. How about spending some of that money on facility maintenance? read more

Be careful using the drop box or bins when dropping off packages at the Westerville main post office. I've had quite a few packages that don't get scanned for 3 or 4 days after just dropping off. Although it's not fun standing in line, you're better off waiting to get your packages scanned than just drop off and go. If you pay for insurance on your packages, the insurance is worthless until the package is scanned - and I've had several packages that have disappeared after I've dropped off and they were never scanned. This was a big issue last holiday season & it looks like the Westerville USPS is struggling again this holiday season. I've even had packages travel several states over before receiving their 1st scan. read more

If i could give 0 stars i would . I have an amazon business and have a package pickup pretty much everyday. Half of the time they dont even pick it up when i call they say that dont have anyone to send back out they will get tomorrow then never do. I have complained to everyone there and it never gets any better. I have went over their heads and nothing changes. We are on their rural routes so its a real inconvenience to run packages in to town. This this post office sucks . read more

This post office also handles the mail delivery for parts of the 43081 zip code----including the condos at Little Turtle. This post office only delivers mail if and when they want to. This most recently occurred on Christmas Eve and also New Year's eve and the day after New Year's Day. I would also add that the inside counter at this USPS branch has the most extremely rude staff of any post office I've EVER been in. read more

So...post office right? I don't think I've ever been inside a post office before but we had to pick up 2 postage due packages for my mom. Line was short, we got our turn within about 5 minutes. Unfortunately they were unable to find one of the packages for about 15 minutes. One would think that both packages would be together but guess not. Anyway, not the fault of the person trying to help us. She was very nice and as frustrated as we were. read more

Update: I went to the office to pick up my packages (as described below) and they weren't even at the post office. They are "on the wrong truck" and won't be delivered. As in, they have no clue where my packages are even though they told me to come to the post office to pick them up. WOW. They don't even attempt to deliver packages - they just mark them as "attempted to deliver" and claim no access. I work from home and had other deliveries on the same day around the same time - I was here. At least be honest and note it as "we didn't feel like doing our job". It says I have to pick them even though they only "attempted" one time (which is actual zero times). What a joke - how about they refund the shipping charge since they clearly do NOT do what we pay them to do. read more

Mailboxes overflowing outside at McCorkle Post Office on more than one occasion. How hard is it to have an employee empty the boxes when they are stuffed. Very embarrassing to say the least. read more

We were one of many that were switched from Foristell to Wentzville so they could justify their new facility. Let me tell you, their service is EXTREMELY poor compared to Foristell. We never on any given day whether we'll get mail or when it will come. It's always after 3PM and sometimes as late as 7PM. Some days we get email notifications of something arriving and nothing comes that day at all. Personally, I wish they'd move me back to Foristell. read more

Dropped off 6 packages here and not a single one got delivered nor did I receive any of them back. If you're thinking of shipping through this one , consider driving the extra time to another one if you want your packages to not disappear. read more

I have had repeated problems with lost packages, or the carrier not doing their job, repeatedly from this location. I have talked to the supervisor on duty, I have written formal complaints through the USPS.com website, absolutely nothing improves. When you talk to somebody face-to-face, you get nothing but excuse after excuse after excuse. read more

Ok so, I recently wrote a review but I had to update.. I still am not too happy about the way that the office runs and some workers are very rude.. but I want to point out that one employee helped me out so much. I will not name them, but they went completely out of their way (and their work hours) to help me. The situation was that my mail keys were not ready in time due to them not getting the locks changed when they said they were. It was also extremely unorganized and nobody seemed to have the same answer about anything. The employee must have gotten some type of key to access my mail box, then actually brought my mail to my house about 2 hours of being off work. I explained to her that if I didn't get my paycheck out of the mail that day I would not be able to pay my rent. So overall, this made my experience very different. Thank you for there still being good people in the world! read more

The WORST EVER I previously called & spoke to a manager about my boxes weren't delivered(after ordering 3 times) & I could tell IMMEDIATELY he didn't want to help. He told me there's NO WAY to find out & I KNOW THATS A LIE BC I HAD TO CALL B4 & they had no problem figuring out why. Very blasé about answering questions & makes sure you feel like a pain in their a**. He is in the wrong business. Now I'm in line w/16 people & 2 workers , the DAY AFTER A HOLIDAY. Ridiculous. If FedX wasn't my only option, I WOULD NEVER USE THIS LOVATION AGAIN. read more

Crappy service. Multiple residents of my condo community have been unable to open a jammed parcel box and have reported numerous times. Carriers just keep using the box though we've left notes asking them to use other boxes. Infuriating, particularly when parcels are perishable. read more

Very rude staff...can't even get answers to a simple question without sarcasm. Wasn't of any help. Not looking forward to going here for my package. read more

Dreck. We use UPS and FedEX whenever possible and try to avoid business who use USPS. Checks arrive weeks late and second day air takes at least a week to deliver. read more

This post office is clean and spacious. I went during the afternoon on a Friday, and although the parking lot was packed and there was a lot of activity, the line was short and moved quickly. The staff were very pleasant and helpful toward me and the other customers I observed. I will definitely come to this location in the future! read more

I would give a zero if I could. I went in to ship back a package in May that would've given me a $500 return which is desperately needed right now and Dean was unfortunately the one to assist. This guy shouldn't have a job there, he's racist, bigoted, misogynistic and has harassed me and my daughter numerous times. I brought this package in May 26th and he didn't tell me he was only putting $50 insurance on it. It's now almost 1 1/2 months later and the package never arrived, is considered lost and the supervisor I spoke with there never called me back with details or to actually try to find the package which is still somewhere in Columbus and never actually took my complaint about Dean. She's new but clearly didn't care and just wanted to get me off the phone. So now I'm out $500 in a pandemic and they have nothing to say or do about it. I have watched Dean on multiple occasions insult, harass and act downright disgustingly towards not just me but others there. The guy needs to go and I need compensated for the amount lost! read more

I stopped by this post office to get some stamps. I went up to the desk with the sign that says "Buy Stamps Here". I told the employee I would like to buy some stamps and she rudely told me I have to go get in the line over there. I told her about the sign and she said somebody put it there and took it down. I walked out. I will get stamps on Amazon and will not return to this post office. Very rude staff. read more

This location continues to suck. I received an email saying, "delivery attempted at 530, your package is available at the post office." In the email it al also stated, "if you would like to reschedule, use the peach colored slip left by the carrier." Guess what? NO slip to be found! Also, I have been here THE ENTIRE DAY. Someone lied because their lazy ass just wanted to go home early. Of course, when I tried to call three times. ..no answer. You are without a doubt, some of the laziest employees I've ever encountered. read more

I am from the NEW ALBANY area and was just driving by this location and thought it would be more convenient to use this office. What a mistake. The service was un- real. The two ladies behind the counter could not be more rude. They were not helpful in the least. Do not go here ever you do. Drive the extra distance and go to another post office. I wish giving zero stars was an option. Makes me really appreciate the employees at the NEW ALBANY post office. They do a fantastic job. Please send your employees to the NEW ALBANY location to learn how it's done. Absolutely zero customer service. read more

For a very busy area, this post office does well. Today I arrived a few minutes after closing and they were still letting people in, and then very rapidly dealt with a long line. I have never encountered a rude employee here, so I am not sure what the other reviewers experienced. This is usually the location I use since they have extended hours and great location. read more

I continue to catch their postal workers skip my home when delivering mail. It continues to happen and this time it was a heavyset bald man. He times before it was a guy with a long ponytail. Do they not know some of us get emails daily of what our mail is for the day? Dont bother calling the post master, she doesn't give two shits. I wish there was more we can do to get these people to DO THEIR JOBS!! read more

I had ordered plants as gifts, but after days of no tracking information, trying to find the right location and person to talk to, I was given the 'supervisor's' phone number, Candace. She was NOT helpful at all and I was treated as a nuisance.She told me she would look into my package situation and get back to me. Nope, never heard back. The package and the dead plants were returned to sender, that tracking information I DID receive! :( I know at my job, and at many other people's, you can't dismiss someone and never get back to them. I am annoyed that this Candace person feels as though she can. read more

Is zero stars an option? With all seriousness this office delivers mail to us that belongs to others. Becky at the front office was rude and condisending calling me sweetheart. I wouldn't talk to a dog like this women spoke to me. You would have thought I did this women a personal injustice. In addition I waited 20 minutes when I showed up at open. Additionally I still have no idea where my 400 dollars worth of textbooks and apparently neither does the us post office. All I want is to know where my things are so I can study for grad school. read more

It is amazing that postal workers forget that they have customers. The Westerville post office workers are rude, always complaining and not helpful at all. They don't even care. I can't imagine having a job if a treated my customers the way they treated me. No excuse!! read more