Super disappointing experience. Visited last Monday and was intrigued to find the line out the…read moredoor then I remembered the store further south on route 3 had closed. Makes sense. Curious what's in store for the holidays... Staff was jumping and the line moved quickly which was impressive. Where it all tanked was the UPS associate who helped me. No welcome no greeting. I placed my package to ship on the counter and she irritatingly raised her voice and said,"What! What are you here for to return an Amazon package??" I'm at a UPS store and while I can understand and appreciate you can ship Amazon packages when returning from them, I was disappointed to hear her push out an alternative brand other than her own. Yikes. I gently explained I was shipping a package. She was super frazzled. Not friendly. Not really helpful. I gave her the address of my father-in-law and to her credit, the system was populating an alternative city name with the right zip. She was smart enough to get some support from another peer and then explained this was her second week on the job. We've all been there I get it, however, the intangible experience in any environment is key. Fortunately, he did get his package and loved his Medallion golf shirt. I am unhappy with this experience and have voluntarily shared with other locals to hit up Polaris or New Albany. The next day I had another package and visited one of these other stores. Complete opposite experience from start to finish. I hope with each passing day her experience servicing others improves and she builds confidence for herself. No fun being the new kid on the block including being that paying customer that feels her pain.

I am a professor at a small college. Our seniors were producing posters as part of their…read moreculminating senior project. So we needed nearly 40, full color posters printed in a short time, right before Thanksgiving. Adam worked with us to find a good price, printed everything in good time, and even drove an hour to drop our posters off in person so as to be sure that they didn't get lost or damaged in transit. I cannot stress enough what a great job they did. Thank you!

We walked into the FedEx location last night and was greeted by Chelsea. She was so very helpful…read morewith all of our checklist. She went out of her way to make sure we received the best pricing with the best service. We had some last minute priorities and she made them a reality. Highly recommend this location and if you stop by ask for Chelsea. You will not be disappointed

El servicio es pésimo, no vengan a esta oficina el viejo qe atiende es súper desposta,…read more Muy mal servicio

Had to send out a package and was on my way to the place I usually use to mail out by UPS or Fed Ex…read moreor US Mail. On my way, I just happened to turn my head and saw a place called Pak Mail and thought, Why not try it? I pulled the into a parking space right in front of the door, walked in and a young woman greeted me. I told her what I needed, she provided me with a label to fill out, I told her how I wanted it shipped, she gave me a receipt, and I was on my way. Everything went as smooth as could be. It's a small shop located in a small strip shopping center at the south west corner of Morse & Hamilton Roads, just south of Max & Erma's and Huntington Bank. They ship anything and everything. They even have a sign saying that they ship furniture! They were nice, they were quick, they were convenient. Yep, gonna use them again!

The staff and owners at Pak mail in Gahanna are just an amazing. After a few visits they remembered…read morewho I was and would pull me up when I walk in. I have a customer who has a PO Box there and they allow me to leave her order in it without charging me. Always courtesy staff keep me going there opposed to the post office.

I am a local photographer and one of my clients needed a print last minute for her graduation…read moreparty. It was past the time my pro lab could accept orders. I found PostNet and contacted them. Kinnari responded right away and even stayed late to make sure my graduate got the print in time. She went above and beyond for me not only printing a unique 8x20" print, but also she delivered to me. A large box print shop would never provide this level of service. On top of that, the print was high quality and colors looked great! I say this as a very picky photographer. Furthermore, what I paid for this print and service was a steal! I will definitely be using PostNet going forward! Thank you for your awesome service and quality!

I Highly recommend this business. Although a lot of people use FedEx, UPS and what not...this…read morebusiness is a diamond in the rough. Very friendly, personable and quite knowledgeable of the right directions to go if one doesn't know. More people need to support this particular location. Thanks for being so helpful

Excellent service in this unassuming little strip mall shipping joint. Use for holiday shipping and…read morethen some. Recommend.

I can't say enough great things about PAK MAIL ! Keith has been so helpful with me And helping…read moreme navigate and make my sons transition into college very smooth. I highly recommend using this Pak Mail for any mailing , shipping needs

I use this UPS location all the time. Even when I've brought in 25 or 30 packages. They are…read morepatient, kind, and are willing to scan in everything that I have pre-labeled. Was actually kind of surprised by some of the reviews that I read.

This UPS Store #3728 at Polaris mislabeled my return, costing me my refund. Staff admitted the…read moreemployee rushes tasks when I initially reported. After several reach outs and effort on my end to resolve, I got a call from the manager who refused to give his name and blamed me for the issue. He offered no insight into what they had done to investigate, and eventually told me not to come back to the store. Extremely unprofessional service and no accountability for their mistake.

Surprised I haven't reviewed this; I've been a few times over the years…read more Shipping, packaging, copying. Not very big, so more of a shipping spot than an office store, but today I needed to print a return label and they were helpful and patient (I could not get the email option to work; they said the signal is slow and to use their email, not the FedEx one.) Good prices, great service, a decent selection of office and packing supplies, greeting cards, etc. Handy near Easton. I still think of it as Kinko's, and the lady said "we still are!"

I stood around for 20 minutes while the sales rep danced to her personal music blasting from a…read moreportable speaker. The other sales rep said that she was new and couldn't help me. Finally the manager emerged from the back, assured that my card would not be charged the $5 and yet it was charged twice.

Sent a package two weeks ago. The employee kept asking me what was in my package. Today I received…read morea package from where my package was sent stating that my item in the original package wasn't in the original package. I believe it is a fault of the UPS store because your employee kept asking what was in the package

Quick fast friendly. Will give suggestions on how to ship and save. Will remember you and the…read moreplace is clean