Absolutely cannot believe my recent experience. I have had a PO box for 12 years at the Bountiful Post Office and pay $364/year. I received a invoice that the PO box fee needed to be paid. I cut the check, (my first mistake), and mailed it (my second mistake) in a public mailbox 1.5 miles away from the Bountiful Post office. I went to collect my mail on January 15th and it was blocked from receiving any mail. They looked into their computer system and it showed that particular box hasn't been rented since 2014. I showed them my key and explained I have been paying for it for 12 years. The supervisor went back and found the record under my personal name rather than the company name the box was rented to. The supervisor said to me "the payment must have been lost in the mail." Oh by the way, they sent all the mail in the box back to the senders. What a mess. read more

I hate mailing packages, it's not fun! But the people here make it way better. It's fast most of the time and they are super nice and I always leave in a better mood then when I got there. Thanks everyone who works there, you guys are pretty cool. read more

Jessica did an amazing job with or passports today! She was fast but attentive, very helpful!

No one answers the phone here, had a priority package ordered and needed it asap, got all the tracking updates and delivery was going to be just the day i needed it, but then the Rocket Scientists tried to deliver before business hours and turned into a debacle... Done using the post office for anything important.. they're typical government workers who hate their jobs and think it's a privilege for you to do business with them. read more

They held our mail and none say they did not. We did not put the notification in the box ourselves...Supervisor was supposed to call us but never did. Pitiful customer service...! read more

Impossible to get a hold of- I have a package that was supposedly 'delivered' last week in my mailbox (locked mailbox) and I never received it. I have tried calling the local Bountiful Post Office numerous times at different times during that day and no one ever answers the phone. I called the mail USPS customer service line, waiting 45 minutes on hold to only be told I need to work with my local office. I did receive a call from the local office 5 days ago letting me know they received the message on my issue from the customer service and they would look into it. I have not heard anything since, and when I try to call the local number again- no one answers. read more

Lived here in bountiful for 5 years and have had items not delivered for the packages being to big, even though my delivery instructions say "leave in front of front door", any time this has happened I've had to have my money reimbursed, I'm guessing because I'm disabled and can't walk inside to grab my package. Oh and have never ever once in my life time had anyone answer a phone call and it's been ringing for 10 minutes at least each time I have ever tried so to let y'all know the usps in bountiful can be difficult I'm thankful for having the option to get refunded on all the products bountiful usps didn't deliver because over the years of this happening it's a lot of money..... read more

Terrible employees! Called earlier today to make sure I could get my photo taken there. Waited two hours in the passport line and when it was finally my turn the guy at the counter tells me their camera is broken! I literally just called earlier today and was told it can be done. No sign, no notice, nothing, what a joke and waste of my day. Terrible communication! read more

I arrived to get my passport picture taken to finish the paper. Understandably, they needed an appointment to get the picture taken, and printed. So I went to Gordons Copy Print where they took, and printed them quickly without an appointment. My document was now finished, and all they needed to do was check about 10 boxes and sign. I arrived, and they told me that I needed an appointment to have them check those boxes, and put it in outgoing. There were three employees that I could see, and one other customer. Not how my tax dollars should be spent. Very lazy employees, especially when I can come in with no appointment and send a package. read more

If I could give no stars, I would. I've never written a review for any business ever, but I am so dissatisfied with this USPS location. Hell, ALL of USPS! Last month I dropped 2 packages off at the same time to be mailed. The employee helping me confirmed he got them both (they were prepaid labels) so I left thinking all was well. Only one of those packages was sent, and the other was never even scanned into the system. Because it was never even scanned in, I've tried filling out reports and complaints, revisiting the location to look for a solution, and filing a formal claim to no avail. $100 worth of a package is just sitting somewhere in their office & it will never be found or sent. So angry with this place, not just because they lost my package, but also for the complete absence of effort to help resolve the problem. I would go to any other location before this one, and TBH any other shipping service. read more

Customer service was horrible. On my way out the door, one employee says to the other "what did he need". The employee that was helping me says "I don't even know". All I needed was a box in a size that they didn't have. Didn't bother checking around for me or offering up any alternate shipping solutions. read more

I mailed a package to a customer in the area, in which this post office handled. Unfortunately, the package was delivered to an incorrect address. I filed a case with 1800-ASK-USPS and was told it could take up to 72 hours before I heard a response. I then been contacted the last post office to handle the package, which was this location. I originally spoke with Stacey, who was extremely helpful. She went above and beyond to locate and retrieve my package, in order for it to get delivered to the correct customer. I received several phone calls updating me on the status of the case from Stacy as well as Mike. I know that business is busy around this time of year (with the hol but they both made time to help me with a situation when they did not have to. Though I have never physically been to this location, the customer service I received out of this world! read more

I love this Post Office. Always a pleasure to come here, I would recommend it to any of my friends and family.

Does anyone work there? i have been calling all day long and not one person has answered the phone!!! I dont understand is there any employees there cause it sure seams like there is not, horrible customer services i mean there is no customer service because they dont answer the phone!! read more

they never answer their phone, probably goofing off and don't care about customers. this is very annoying because usps employees get a fantastic package of lifetime benefits for the whole family and generous other benefits. a package of an instantly canceled order that was shipped to me - which i refused - is stuck at this post office, i am not getting my refund from the seller since they claim not to have recd it. read more