They threw a fit and had this forced 1 star review removed even though they refuse to deliver my medical need/device that I've been waiting on because my DME was turned down so I paid 100% out of pocket. This place has changed my delivery date on my 3+ times now all because they don't want to deliver something that I need . read more

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Retailer: "Today is Wednesday. We're shipping your item to you via FedEx. It'll be there on Friday." FedEx: "We have your item. It will be there on Friday." Friday at 9am: "Your item has arrived at the North Salt Lake ground facility, but we need an extra day to put it on a truck. Expect delivery on Saturday." FedEx on Saturday, 7am: "Your package is arriving today." FedEx five minutes later: "We, uhhhhh, tried to deliver your package in the last five minutes but no one was home. Yeah, we totally tried to deliver your package. Not lying. We'll try again tomorrow." FedEx on Sunday morning: "Well you can't expect us to deliver on Sunday?! No couriers make deliveries on Sunday! (Yes they do) We'll deliver it tomorrow/Monday." FedEx on Monday: "Okay, your package is on a truck. Here's the name of your delivery driver. It WILL arrive today." FedEx on Monday at 5pm: "Hey, we know we told you the package would arrive today, but we just don't feel like it. Maybe you'll get it tomorrow/Tuesday." This happens literally every time I get something FedEx'd to me through their North Salt Lake facility. FedEx has achieved the previously impossible: they are worse than the post office. read more

FedEx service has always been bad, but in the last 6 months, I've had more problems with deliveries than ever. I've had 3 auto parts deliveries with FedEx this year, and all 3 had issues with delivery. One of them was "out for delivery" all day (friday), so i made arrangements to be there to accept. I was given the driver tracking info, and the guy didn't move for nearly 6 hours. By the time the truck was moving again, the delivery was delayed to the "next day" (saturday) and I didn't get it til Monday. Another package got delivered to the completely wrong address, and despite all of the proof that I sent in to show that it was not in fact delivered to me, the "customer service" basically said "oh well" and closed the ticket. The company i bought the part from had the same experience, and sent a replacement since they actually want to help their customers. read more

Really bad place to work. Really high turnover. Not in-depth training. By yourself loading 3 or 4 trailers. Trailers are either very hot in the summer or very cold in the winter. Too strict on not having your cell phone. Not even in your pocket. Equipment is very dated More importantly, everyone looks miserable working there. Just please avoid working here. read more

I used to buy food and materials for my five cats from Chewy who have a contract with FedEx. Normally I'd get three boxes each month. The boxes are heavy and are labeled "Delivery to front door". The last two months they've been dropped 100 yards away from the front door down the hill. I'm elderly and carrying a 50 lb box is beyond my capabilities. I've initiated cases with FedEx (national) and Chewy has contacted them but nothing is done and after a few days the case is closed tell me to contact my shipper. This used to happen when a new driver appeared on the route but it's now out of control. I've had to stop my monthly deliveries because the delivery service is so poor. read more

FedEx isn't just failing at delivery--they're failing at basic accountability, internal escalation, and corporate oversight. Since August 2024, I've filed 13+ formal complaints with FedEx, all tied to repeated violations of their own delivery policies. Despite using FedEx Delivery Manager to input detailed, confirmed instructions--and even printing the correct drop-off location directly on labels--drivers repeatedly ignored them. Packages were left at the base of the stairs or at the back of the house, completely exposed, despite clear instructions to place them at the front door under the awning - resulting in multiple damaged packages. I called FedEx's call center more than a dozen times. Every time, I was promised a callback from a local manager within 48 hours. That never happened. I was told the issue was "resolved" repeatedly, yet nothing changed. Eventually, I began demanding written responses--and that's where FedEx drew the line. They will not put anything meaningful in writing. All I received was vague fluff with no real answers, no timelines, and no accountability. FedEx's overseas agents openly admitted they couldn't escalate issues to corporate and that even serious complaints "go nowhere." After six complaints to FedEx and multiple to the BBB, I was finally given a local number. That's not service. That's containment. I also contacted FedEx's executives directly and warned them I'd escalate to federal regulators. Not one replied. FedEx even made false statements to the BBB, claiming local management had contacted me when they had not. I called them out--no correction, no retraction, no explanation. This isn't just personal. Failed deliveries create cascading problems for sellers--returns, refund requests, negative reviews, and lost trust. Businesses take the hit while FedEx avoids accountability. If this sounds familiar, file with the FTC. File with your state Attorney General. Don't waste time with the BBB--they won't act. But regulatory agencies will. Google reviews raise awareness. Legal filings force change. This isn't a rogue driver. It's a company-wide failure--and FedEx knows it. read more

I got the ping on my phone announcing my delivery - ran outside - looked - and looked and looked - The delivery photo was not my house! AGAIN. Called FedEx and the agent took zero responsibility for the botched delivery. Told me to call the company that hired FedEx to ship my item to start an investigation! Incredible Irresponsibility - They had correct address and my $15 delivery fee - and totally failed. Never use FedEx if you have another option - This isn't the first time they've failed - I intentionally avoid FedEx delivery if its at ALL possible. read more