Like any USPS location, this place is a racket. They close the entire place down "for lunch" at random times. Why is this not operated like any other business where they stagger the lunch breaks to keep operations flowing? Do yourself a favor, use FedEx or UPS. read more

Good location but never staffed enough. Line out the door and no one working the counter. Hello? Anyone in there???

Honestly, it's a post office. Not a particularly shitty one, but not great either. Pretty par for the course for what you'd expect for your average post office. The staff wasn't particularly pleasant, the whole building was a little run down, but they will ship things for you. read more

US Post Office - Clerk counter - Post Offices Near Me - Atlanta, Georgia

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I've live in this neighborhood 19 years and give them one star. Nextdoor and facebook groups post about this location all the time. Many of us to go other post offices because we don't trust this location. I feel bad for the staff there because there is such a horrible negative grumpy and disgruntled feel there it's always dreadful. Yesterday I drove to the mail drop both of them were stuffed with mail it seems like they didn't empty it in a while. Last week I got a neighbors mail. What if that happened and someones mail got into the wrong hands? read more

Man these folks must be eating good over here! Place is always "closed for lunch" at any given time throughout the day. What a total joke to spend government dollars on this garbage. read more

I arrived at 2:50 to find a paper sign saying they were closed for lunch until 3:15. If they have special lunch hours then that should be noted online like a pharmacy. read more

The universe brought me kindness today. There is a new postal employee at the East Atlanta Post Office, Kat. She was amazing. I walked in knees shaking from previous experiences and was instantly smiled at and welcomed. Kat shifted Earth a few more degrees toward kindness in that moment. Thank you Kat for making EAV an even better place to live. I was delighted to learn I was the second person to tell you that just today. You deserve to hear that regularly! read more

horrible usps always closed. not even fro lunch they're closed the entire day. what are they doing i dont understand why every time i come to the post office its closed ??? read more

They aren't great but if you need to use the post office you don't have another choice... I did line up for 20mins to get a declaration slip bc they don't provide them and then was asked to go to the back of the line after I filled it out. Weird, why not tell someone they have to line up again or just provide the slips for everyone... instead of spending 45mins in the post office in line. read more

I'm surprised how horribly run this past office is. Even by post office standards. They're only one employee at the counter. They go in the back and chit chat while there a line out the door. I'm not getting my mail even though informed delivery says it should be arriving. It takes over a month at times. These letter drivers are absolutely lazy. I'm from NYC they walk with a carry, go up and down stairs to the buildings and deliver in rain, sleet and snow. If it's raining too hard the delivery drivers go home. I guess that old post office motto has been revoked. read more

This is a very rundown post office and I typically drop off mail/packages outside, but today, I had to mail something and went inside. There was a wait (I think I waited 10 mins) before entering the lobby as they only allow 3 customers in at a time. I was instantly helped by an employee while the other 2 people in the lobby were filling out forms. There are other post offices in the area but I do prefer this location the best. read more

If I could give 0 stars to this post office I would. No one picks up the phone. They either have my package hostage or someone has stolen my package. It's ridiculous as I have called over 50 times and yet no one has answered the phone about my package. read more

Their systems always down, the Dropboxes outside get broken into all the time and they can't offer any services of any sort. This whole branch needs to be restructured from the ground up. read more

always have issues with my packages being delivered. package said it was out for delivery on 7/15 never got it so I went to the post office and asked to speak to a supervisor he/she never came out and I was there with my baby who started crying from waiting. they don't know where my package is and haven't told me anything . I hate this post office. I've never had this issue in Florida at all read more

I am astounded that anyone would find the behavior of the office acceptable. I have never experienced such poor customer service and I never write reviews. I ordered three desks from Amazon separately. All the same desk. They are cheap desks. They weigh 35lbs each. The desks were expected to be delivered on June 9th and June 10th. On June 9th, two of the three desks are marked as "failed delivery." The reason? "Cannot fit in mail receptacle" What? Why would they have tried to fit a box the size of a desk in a mailbox? All our packages get dropped off at the garage. The third desk is marked as undeliverable and quickly fixed. Overall, we received the third desk with little to no issue. It is dropped off at our garage door. As for the other two missing desks, I filled out a re-delivery form and attempted to call the office. No one answers. I called four times. On the fifth attempt, someone picks up; stoic in tone but overall not rude per se. He explains to me that the message is incorrect and the driver was struggling to get into the gated community. Okay, that's a bit odd as we've had no issue with other packages and the third desk was delivered. But I give them the gate code and he immediately hangs up on me. I call back and he says "Oh I was just going to give this code to the driver, you should receive the package in a few days." It was just an odd experience. Days go by, no packages. The office will not pick up their phone. I finally get ahold of someone yesterday (June 16th), they tell me it wouldn't fit in the mailbox and they won't help me. I ask her to speak to the guy who spoke to me, she puts me on hold, she changes her story, "the packages will be delivered tomorrow." Okay cool, I reiterate the gate code and we hang up thinking the issue is resolved. So it's around 3:30 and I have not received these desks yet. I call the office and the woman who picks up laughs and tells me they didn't even try to put these packages on the truck. "They're too heavy haha. We can't deliver them. You'll need to come to pick them up." What? No. They weigh 35lbs. I weigh 100lbs and I easily picked up the (third) desk that had arrived. This is an entirely different story than I've been told all week! I'm flabbergasted and ask to talk to someone else as she continues to laugh at me and refused to listen. They refuse to deliver my desks. I have no means to pick these desks up. I paid to have these desks delivered. Each desk is separate and weighs only 35lbs. I have never dealt with a company that just laughed and blatantly refused to help its customers. So I guess they can keep them because I got a refund. read more

Actually thought this was a great location. Arrived at 12:40 and was out at 12:46. Infinitely cheaper than UPS and would highly recommend.

The Ladies at the counter are great, no issue with them. The issue is with the delivery drivers primarily. As of today i have not received mail for 7 days. I have a business and mail being delivered is detrimental. I have spoken with a few neighbors and they have the same experience...no mail being delivered. I checked tracking for an important package that was to be delivered and the scam they run now is they say that there is some issue with the address not being correct and needing to be verified...so they dont deliver it. The problem with that is i have ordered from this company for 5 consecutive years and my address has not changed so an address issue is not possible. What is possible is that either people dont want to work or dont care. I have noticed time after time drivers paying more attention to their phones than the mail they deliver. If you want to get paid for being on the phone get another job. If you dont get paid enough quit and move on. It seems that in the post office the main focus is the music being played in the back room. If it weren't for the main counter ladies i would never go there. I can honestly say that i would vote if possible to just dismantle USPS since its mainly people who don't seem to really appreciate the job. I'm sure there are plenty of companies that would love a shot at what USPS does. Maybe they would actually care about the work they do and not lie to the public when they cant deliver mail. read more

The corporate office in Atlanta went above and beyond to assist me with the investigation of multiple stolen packages from my complex. I was given a resolution for the inconvenience and would like to send BIG KUDOS to Ms. MISTY for being prompt, professional and poised. Thank you for all you do!!!!! read more

Waiting in line at 9:11 and noone to open post office. I can hear them in the back talking and laughing

I accidentally dropped a ups package off here back in December somehow no one is able to locate the package or tell me where it went called three times and no one has any info to provide to me very frustrating it seems like they aren't being honest on what they do with packages at this location. read more

Post workers are so helpful and nice and sometimes funny at this location. This is the second closest post office to me. I avoid the closest one to me because they're not as good or nice as the workers at this location. read more

On top of losing most of our mail, they now refuse to deliver packages to our address. They lie about delivery attempts and hold our packages at the post office 'at the request of the customer' which i never have. read more

The ladies at the counter are so sweet and funny! I was skeptic of this post office at first after reading everyone's review but I had to check it out for myself. I had to drop off packages and they made it super easy. read more

The good: the employees are nice The bad: there's never more than one person working the counter, so the line is always long and slow. There's no stamp machine, or even one of those automated package machines, so everybody has to stand in line. Coming here is soul crushing. read more

I see now why this post office is rated so poorly. I presented at 4:58 PM confirmed by my iPhone and another customer. As soon as I walked in the African American female with glasses and red tinted short dreadlocks stated, "m'am we're closed." I stated "it's 4:58" and showed her my phone. She stated "my watch says 5 o'clock". "It's 5 o'clock by my computer". Really? Attention supervisor: calibrate your computers and postal workers' watches with the correct time on a weekly basis. Your system apparently runs fast over time. This, however, will only do so much for your customer no service problem... read more

I just don't understand why is USPS so bad. Everytime I ordered something from Amazon that showing this item would need 5 days or a week to arrive, it's is through USPS, while other shipping methods are all only taking one day on the US. And when you think 5 days is ok, but wait for it, it NOT going to be delivered on time, they just are going to be LATE, late more than 3 more days, or package lost! That is their normal! They just are the slowest people in a slowest system. They are just there to barely working and make a living. They do not care about the job. They have no customer service whatsoever. They just are so lame. Crappy people with no ethics and no good behavior. They are just a such a bad news. I am sorry, but they are. Just get far away from them. Any item that shows the carrier is USPS, I will pass. No. No. read more

If I could give this place a 0 star I would. Horrible customer service. Incompetent folks behind the counter. This is the prime example of why the usps is in such peril. read more

Fuck this post office. Fuck it to hell. I recently ordered a Christmas present, and this post office lost it. When I called them to ask if they found it, I got the nastiest employee on the phone who put me on hold for about 5 minutes. When she came back, she said "We can't fucking find it, you're gonna hafta come up here" and hung up on me. Why in the hell would I want to come to a post office with their nasty fucking attitudes? If a post office needs to be shut down, I recommend this shithole be closed first. I can't say "fuck this place" enough. Thanks for ruining Christmas, assholes. read more

They never answer the phone when you call. They close early very often. They don't alert you to mail too big for your mailbox, until you make an inquiry. They huff and puff when you ask them to do their job, like get stamps. read more

I love love love this post office! I don't understand why it's gotten such low stars. Seriously, my hubby and I have been coming to this post office because it's minutes from our house at grant park. Yes, it's not in the best neighborhood, but I love the ladies that work here! We've come during crazy holiday season and during slow times and we ALWAYS receive awesome, attentive service. And when we ask them to help us figure out a great and cost-effective way to send our parcels (had to shipped a bridesmaid dress overseas in a hurry once and our bulky wedding invites to different continents on another) they always take the time to make sure you leave satisfied. We have never once encountered bad customer service or impatient reps ( that's gotta say something for us postal office). Basically, the usual dreaded post office run isn't dreadful to us anymore because of the super sweet workers here! read more

Unbelievably lazy staff. No sense of urgency for any task. People here complain all the time with recourse.

Okay as far as post offices go. Plan to park on the street and the time for waiting in line. It's a hit or miss. read more

We have not received our mail in 3 days! I was expecting a package that they never attempted to deliver. When I tracked my package it said that I requested that it be healed at the post office. This post office has really been dropping the ball lately! read more

I was wary to try and attempt a trip to this Post Office on my lunch break after reading these horrible reviews. Thankfully, it wasn't that bad. Arriving at 11:15, I was the third person in line. When I left at 11:25, the line was out the door, but they had two registers working so it seemed like they were able to move at a good pace. The gripes about parking I seriously don't understand, as the lot was not full and there is plentiful street parking on three sides of the building. All in all, not a bad place to pick up Christmas stamps. read more

The incompetence at this place is staggering. Numerous times where the phone goes unanswered. Packages don't get delivered because "they didn't get to it" and hold mail requests where they can't even read and comprehend the date they themselves wrote on the hold mail paper. Truly bottom of the barrel and government at its worst. read more

I would give this place zero stars if I could. Not only did they lose not one but TWO of my packages in less than 4 days, when I called to inquire the "delivery supervisor" Monica McPhadson (probably a fake name) told me she has no clue where my package is, she doesn't know why her employee scanned it as delivered BOTH TIMES, and there's no way for her to tell me where my package is. I then proceeded to tell her that's unacceptable considering this is the second package in less than four days, she then proceeded to tell me that "she cant tell me what i want to hear" and that if i called to make a formal complaint against the courier she would just "call me back and tell me the same thing". She would not tell me what the next steps would be if my package could not be found, said that it may have been sent back this morning but she couldn't tell me if it was or not...like she can't tell whats in her own system. I smell laziness. I am currently on the phone with corporate reporting both her and the courier. Not only did I have two packages go missing, but a few weeks back I had a refund check "go missing" in the mail as well. Seems to me like the next time a package goes missing but is scanned as "delivered" i will be filing a police report. Of course it could go missing once, or even twice, but three times in one month is simply unbelievable. Monica was incredibly rude. If i could chose a different post office to deliver my mail I would. I'm thinking of created a PO box at a different location JUST so these people can not access my mail any longer. Both packages that went missing came from an expensive boutique with hundreds of dollars worth of clothing that I'm quite sure they were aware of. read more

Came here for the first time yesterday to send some mail. And I won't be coming back. Only one person was working and everyone had an attitude. The people in the line were going back and forth with the office staff yelling. The lady at the counter said she was taking a lunch so if we don't make it in time before her lunch hour, we had to leave. I was baffled by my whole experience here. I stood in line for about 15 minutes just to end up leaving. read more

My office goes days and sometimes a week or more without getting our mail. Our outgoing mail gets lost all the time. The mail carriers are rude and it's impossible to get assistance when there is an issue. read more

Although I have not had the pleasure of entering this PO Location, I have had the frustrating and sometimes damaging experience of not recieving my mail. I have lived in this same residence for almost 2 years now, and despite my numerous complaints about not getting all of my mail, this issue has not been resolved. A number of Bills (Do not really miss those), Personal letters (yes some people do still write) and now a check ($$$) has not arrived in my box. After reading the comments below I can now see why. This location seems to be in need of a serious over haul. read more

I was expecting to receive a package on August 16. I never received my package and there was no notice left just a email attempt saying the package was too large. I went to go pick up my package today a lady told me that my package was not there. So I called Amazon to see where my package was at,Amazon told me that my package was at the post office so she didn't attempt to look for my package if I could I would give this zero stars. Very bad service read more