So I took my mom to this post office. I am in the car waiting for her to come back. There is a a lot of foot traffic in/out this morning & there is a staff member sweeping the inside lobby. As guests are coming & going he is stopping to open the door for each one. I can't hear anything so I assume he is also greeting them with a smile &, "Good morning." Just WOW! This made my day!!! He seem like an older GENTLEMAN. What an actual GENTLEMAN!!!!!! read more

United States Post Office - Front - Post Offices Near Me - Decatur, Georgia

You Guys Need New Workers!!!! Ones Who Are willing to help customers. Today I went up there to see what happened to my mail and why it wasn't delivered along with the rest of my mail. All they did was send me back and forth from the side door to the front counter then they caught an attitude with each other which is sad. These are 2 co workers that's going toe to toe about helping a customer. read more

These people just decided to stop delivering my mail. I've talked to the manager, and nothing has changed. Weeks of walking in and out and waiting at their "blue door" for some times 45 and no one talks to me. The 90% of the staff here don't care about doing any to help the citizens they deliver mail too. One person was and helped me once. One time out of 100 times for fighting to get my mail. Not a great place at all. read more

This is by far one of the worst Post offices around. I have video of them football throwing packages onto my porch one of which was a drone that sustained damage and nothing was done about it. I have packages that say "attempted delivery" yet no video evidence showing them "attempt" said delivery. I constantly get someone else's mail from another street with the same number. Zero customer satisfaction after standing in line to talk to the Postmaster about the issues WITH the video to prove the complaints. read more

Will be filling a police report. GPs says delivery of the missing package the same time of the other packages but the video camera clearly shows 2/3 packages arrived and not the small switch game package. called postal office was told looks like it is at the warehouse. couple days later she tried to say it was delivered used gps, shady dishonest and it was not delivered because we were at home and have video proof with a time stamp. Something shady is going on and not a porch pirate. Do the right thing! The people deserve better. read more

If I could give 0 star I would. I've never witness so many apply for a customer service position and lack customer service. I never felt the need to walk off mid-conversation but here I didn't hesitate. The rep was extremely rude. I asked a simple question and the way she handle me was INSANE! Never again. They truly need to reevaluate what's going at this location. There is absolutely nothing stocked in this location. Like NOTHING! read more

This post office consistently has long lines and slow service, HOWEVER the attendants are always friendly and my mail is always delivered successfully at a low price. So yes, I recommend. read more

Your avg understaffed, busy post office. Expect to wait and hope you get a friendly teller.

The Decatur, Georgia post office seems to be an epicenter for stolen checks that have been mailed, whether you place your mail in their external postal box or place your mail inside. There are a signfic ant number of posts online (Nextdoor, other places) with the same fact pattern- check mailed at the Decatur post office, check stolen and washed, and patron having to go through the hassle of closing a bank account and a long, drawn out process of getting funds back. I am in that category, from a certified mail tax payment that was mailed inside the post office. Frustratingly, there appears to be no sense of urgency about resolving these issues; I reported the theft to the postal inpector and to the police; the police are following up, I have heard nothing from the postal inspector and nothing from the postmaster at this location. I've lost trust of the postal service, especially at the Decatur location, and will not use this facility for mailing important items again. read more

The mail carriers for this location need to be removed it's just pure laziness not to attempt to deliver a package and put in the notes " held at customer's request " I never made that request! Now I have to go out of my way to get my Amazon packages. Then I was told if I don't get them by a certain date they will be sent back. But my Amazon notification says "on the way running late"! It's been 10 days read more

The clerk was very professional and really was very helpful I appreciate her great service Thanks

Very obvious they didn't want to help their customers. I'd suggest setting up a better system for managing lines.

Great customer service,and they are quick getting people out fast. They are very helpful also. read more

They have no clue how to handle mail-in ballots and questioned each step of the way, very disappointed in their handling of such important mail. read more

I would not recommend but it doesn't matter because you have to go lol. Like most people I work weekdays so the only time I can go is on Saturday. I've only been twice but each time the line has been almost out the door and only one person is working. She gets a hard time from the customers which makes her attitude bad in general. Please hire more people!!! read more

I got a message that they couldn't deliver my package so they're holding it at the post office. I literally saw her come to my door and delivered another package. NO MA'AM. The message didn't say what post office it was at so I called to make sure before I went on a wild goose chase and this uncouth mofo picked up the phone and hung up. WHAT?! I'll save you some time. If you're picking up a package go to the blue door and ring that doorbell loud and proud. RING RING MOFOOOOO RING RINGGGGG!!! HIT THAT DOORBELL LIKE A HORN IN I 75/85 TRAFFIC AIN'T NOBODY GOT TIME FOR USPS! read more

United States Post Office - THE doorbell - Post Offices Near Me - Decatur, Georgia

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Alice, Alice, Alice! I'd give this location 4.5 stars (because the carriers sometimes mark packages as delivered when they're not), except for one employee in particular: Alice. Anyone who frequents this location, if you're unfamiliar with that name, Alice is the surly woman who's often working the counter who goes above and beyond to be unhelpful, with an added helping of bad attitude and condescension. She frequently refuses to do her job. Without fail, she'll demand unnecessary documents, nitpick over minutiae, or outright refuse to retrieve packages. Every interaction I've had with this worker has been unpleasant. If I were managing, I'd either put her in a non-public-facing role, or terminate her. No disrespect to the other employees at this location, they're helpful and friendly. She drags down the entire location. I only learned her name today, after she refused to get two parcels for me at 8 am, despite there being no other customers. Her excuse was that she can't leave the counter--yet she had no problem walking away from it when I told her I'm tired of her constant, needless attitude. Not to mention there's literally a sign hanging within the post office that states parcels can be collected at the counter from 8 am to 9 am. I'm hoping that by sharing her name, you'll be able to use it against her, like exorcising a demon. Though, this woman is worse than any entity I've seen portrayed in a horror flick. May the Lord be with you during any future dealings with this USPS employee. read more

They are pitiful. They lose your packages. The lines are long. They take their time coming to the door where one receives packages. They give people the runaround. They rarely answer the phone. I once heard someone yelling at the workers for a long time saying, "These people want their packages." They are negligent with their mail services and their honesty is questioned. read more

Went earlier this morning. Staff was helpful, courteous and friendly. Only two people in line so my visit was relatively quick. Will definitely use this branch again. read more

If you want a lesson in dysfunction, incompetence, and apathy, be sure to waste an hour of your life in the Decatur Post Office. One encounter with the bitter, soulless clerks is all you need to realize the dystopian hell you've entered. Of all the government hacks I've dealt with in my life, the staff at this location are the undisputed masters of inefficiency and belligerence. It's a horrible experience every single time. read more

The lady at the desk had SO MUCH attitude. I wasn't able to use self service because the address is tricky. When I went to the desk she was SO RUDE and DISMISSIVE when I asked if she made sure the address showed up ok. What do you know? 3 weeks later my back has been declared "dead mail / sent to a recovery center" thanks to this horrible employee. Make sure you ask why questions you need and don't assume they know what they're doing. read more

I don't usually leave negative reviews but I had a remarkable experience today. The woman behind the counter was very rude - yelling at me to move to the other side of the counter to tape my box, while no one was in line, however I obliged. When I brought my package to drop off (label already affixed, 15.999 oz zone 4 no surcharge) she told me "you can only mail 13oz first class, but since I'm nice I'll let you up to 16oz." My package weighed 17oz. So I stepped to the counter, removed some packaging and got it down to 15.8oz. When I came back to drop the package again she said "sorry, only 13oz. You can pay an additional $10.10 to ship this." I pointed out the type of label I had - it even said 15.999 oz on the label and she refused and started yelling at me "only 13oz!," and the woman beside her started yelling "only 12oz!!" I took my package and went to the post office in Avondale and they accepted it happily with no issues. Don't go to this store unless you want to be yelled at and over charged. read more

United States Post Office - Package with weight limit listed - Post Offices Near Me - Decatur, Georgia

The woman behind main counter was extremely rude. Barked at me for being in the wrong area. She made the poor woman in front of me in line cry snd said the woman could not come back to this post office. Just horrible and demeaning. read more

I don't usually do reviews but after coming in today and getting my passport done, the lady with the glasses on in the front office was disrespectful, impatient, and unwelcoming. You can tell by her attitude that she doesn't want to work their because she portrayed it onto the customers. Very inappropriate. read more

- slow service - always at least 20min line - but never had issue with actual delivery of mail

Possibly the worst Post Office in the USA? Our business mail is routinely lost or arrives months later at times. Letters have often been opened. Mail is mangled, stained. Where does this mail go before we "sometimes" receive it? Something is deeply wrong within this particular post office. I have spoken to other post offices in Georgia and they refer to the Decatur office on Ponce de Leon as notorious. The negligence and abuse of mail calls for a thorough criminal investigation. My personal visits here have often been a descent into human misery. Many of the people working in this post office over the years have been rude, obnoxious and just foul. This place is a disgrace to Decatur. read more

I never want to deal with USPS ever again. Stopping by this location sealed it for me. I ordered a package that claimed it was out for delivery on Tuesday. It never arrived/never showed as scanned for delivery. With every passing hour and day, it delayed and delayed its estimated arrival. It never showed failed delivery either, so I had no way to know where it ever truly was. Each day since, I called USPS to see if they could help me. One associate snapped at me that I would have to wait for my local post office to call me for information and that he wasn't going to speculate anything. When I asked if "out for delivery" means what it says, he sighed audibly and told me "AGAIN, I am not going to say anything to you about this. I have no further comments." I asked to speak to another agent. He passed me onto his supervisor two hours later. She told me that she would call me the next day (Friday) after she gets in touch with my post office and investigates. Unfortunately, she never called back. With USPS, the customer has to reach out to find out what's going on and never gets a call back from anyone who is supposedly investigating the case. When I stopped by this location today (Saturday) to see if my package was perhaps sitting aside somewhere, the woman "helping" me was very rude. She took down my info, checked their shelves, and came back to tell me to write my phone number down. She then told me to step aside to write down my number/get out of the way so she could help the next person. "Come on, who is next?! I am only at this window for a minute!" The next person she "helped" was worried he didn't get the remainder of his packages. Only one was delivered and he was sure they were waiting here for him. She closed the door to look, and both he and another man in line with us remarked on how rude she was. She came back and again--she couldn't help. There was some issue with his zip code so she told him he was going to just have to wait and she wasn't going to help him. After I stepped back up to give her the paper with my info, I asked her politely and calmly if I could just ask her a question. I asked if my package could possibly be sitting at another location instead... I told her that USPS customer service on the phone gave me this address since it was closest to me, but I wondered if that meant that it necessarily had to be at this location (I don't know how it works). She yelled at me "you're doing what THAT MAN did" and then she went on about how I would just need to wait to receive a call on Monday. It is completely out of line to negatively compare one customer to another. I told her she needed to work on her customer service. She snapped "I think I did great." I left. ABSOLUTELY DONE with USPS. They don't empathize with customers, they don't work with you or stay in contact, and they are blatantly and unnecessarily rude. read more

I would also give 0 stars if I could. Wow, just wow... I just got back from this post office and I'm not at all surprised by the 1 star reviews. I don't know the lady's name that I spoke to but the customer service here is horrible. Just horrible. The line is super long and didn't move at all to the point that the woman in front of me just walked out. They had 1 person working the counter when there was at least 10 people in line. There was this lady who works in the back I guess.. she was rude to the guy who was in front of me who was being very cordial w/ her and blew him off completely muttering some crap under her breath and she didn't help me at all and gave me information that was antithetical to what my tracking info was saying. It said available for pick up; no peach slip was provided so I provided her with the tracking info.. she went back and about 1 minute later, nothing... totally useless people they got working over at this location. Avoid at all cost if you can! read more

I won't even waste my time writing a long review. Read all other 1 star ratings that talk about incorrect tracking updates/mysteries on where peoples mail is. This about the 4th time USPS has stated an "attempted delivery" (I've also had a few that stated "delivered" that were never delivered). Clearly, NO attempt was made.. for god's sake I have security cameras that run 24/7. Not only was no attempt made, no mail carrier even drove down my street! The tracking stated the "item arrived at the post office and is ready for pick up". So I went into the post office to pick up my item. The staff member that is working at the pick up door asks for my "slip" that was left at my door. After I told the staff member no one ever came to my door she told me I cannot get my package without a delivery slip (that I never received) in the most runaround fashion possible. I was left with "they will probably come back and try again" This is THE worst USPS I've ever dealt with read more

I don't normally write reviews, but I have NEVER been treated as badly at a Post Office as I did here! I am not sure how the front desk lady has a job... read more

Going Postal doesn't even begin to describe the frustration you will experience when dealing with the most rude postal employees on the face of the planet, especially the heavy set African American lady who works the customer counter. She is about as friendly as a bag of snakes. read more

This is my latest delivery ((picture): with wet package in the rain, with sign that says place packages on the porch). Notice the sign; then notice the delivered box (wet, on the step, not on the porch, in the rain). I guess that it was too much for USPS to push the screen door open and place the package on the porch. UPS and FedEx do not have a problem with this. read more

I'm a life long resident of Decatur and I've watched this post office go from pretty good to outright horrid, and by no means am I exaggerating. I was a pen pal junkie back in the day and practically lived in this post office buying stamps, sending packages, picking up packages.....this was in the 1980s and 1990s. Fast forward to today, where we're technologically advanced and this place is operating like it took a dive back to the Victorian era! Amazon committed a colossal error by contracting with the USPS to deliver their Prime membership packages and this particular office proves it. They mark packages as "delivery attempted" knowing full well they're lying. I work from home and you can only imagine the outrage I have when I see "delivery attempted" and I've been at home all day! I've had packages stolen by substitute carriers, who I could hear scanning my packages in, only to go out to retrieve the package and nothing! Flag em down to question them and here come the lies! Oh and don't bother calling.....I'm convinced they keep the phone off the hook so they won't have to answer. And if you do get through, one of two things will happen. You get someone who's totally incompetent or you leave a message asking for a return call and never hear from anyone. And God forbid you have to visit the place, which is like 99.9% of the time when something goes wrong because you can't get through their phone line. Their 1-800 number is completely useless. Not sure why they even have it. I guess to make it appear as if they care when they really don't. Which leads me to my next point......Did I mention how incompetent the staff are? Yep, go there to stand in line for like 30 to 40 minutes because they usually only have one or two employee(s) working the counter. All of this, just so you can get the runaround or made to feel like you're the idiot. I do everything in my power to avoid this place and it looks like I'll have to part ways with Amazon if they continue using USPS to ship my packages. I cannot deal with the nightmare this place puts customers through. It induces post traumatic stress and that should never be tolerated in this day and age! If you can, deal with UPS or Fed Ex. At least they understand the importance of customer service! read more

Enter at your own risk. If you're looking to have your soul crushed, then visit this post office-- a place that should be referenced by Dante. Living throughout the country, I've visited many USPS locations. The location is pretty convenient and lures you in. Yet, the staff at this one in downtown Decatur is simply the worst I've ever seen. I'm not just talking about skipping please and thank you, I'm talking about ripping out your soul and stomping on it while a long line of other frustrated sacrifices/customers stand in line watching what may await them. Staff refuse to give shipping quotes and won't answer any questions about mailing options. When you do ask, they become abusive. You'll wait 40 minutes to an hour for packages or mail they are holding for you. You can try ringing the bell, but whoever answers is always angry. Angry in a way that I've rarely seen before. With eye rolling and stomping of feet, staff let you know when you're taking too long to explain something. That, or the just tell you to "get on with it." It is worth avoiding this post office by going to the one in Avondale Estates. Totally worth the 10 min ride. read more

I've never written a review anywhere, ever. But this USPS location lost my package TWICE in the past two months. And there's nothing I can do about it. And the items I ordered are all sold out too so it's not like I can reorder the product they lost. They keep losing my packages..... they owe me money but there's nothing to be done about that either. They said they delivered it but it was absolutely nowhere to be found in my mailbox and I checked every day. read more

Went yesterday to mail passport application at Ponce USPS in Decatur. The postoffice employee (better called a retired bot) answered my questions so rapidly and so quietly (I have no hearing issues), refused to look at me and continued to look fixedly at the ceiling. The point of sale terminal that I used had several keys that required multiple strikes. He intentionally made my transaction so unpleasant that no respecting company would ever allow him to have contact with the public. Disgraceful...will visit USPS only in an emergency. read more

I want so badly to leave an excellent review. BUT, this has been my post office for 8 years and the postal employees at the counter, particularly the tall male who works day shifts, Joe, is so incredibly rude. Long lines without an ounce of hospitality. I don't think his coworkers like him either. Yuck. read more

you should find any other post office other than this location. By far the rudest service ever in any post office in Georgia. The New York attitude is so thick, It is unbelievable. Like I told the lady I can give attitude as much as I get it, and I recommend everybody that walks in there be as rude as humanly possible to the people behind the counter. read more

There needs to be a 0 star rating! This is the worst post office I've ever been to. Only 1 person working behind the counter and holds the line so that you are waiting more than 5 minutes.The woman working behind the counter is beyond rude and dismissive. They need to fire her and get better staff. What type of post office charges customers to use tape lol!!! Thank god another woman came to help me out. read more

The clerks are so rude and unprofessional, the Supervisor is the same, they are never willing to help you, and never take the blame for there wrong doing. I come to retrieve my mail, employees are always frustrated and stressed, very few are nice. So many bad reviews I have read about this post office is unexceptional. Please retrain your staff this behavior should never be allowed. read more