These folks were a life saver for me. I needed to move some stuff but it wasn't a huge amount…read more Everyone else had quoted me a minimum cost of $3,000. to move my 25 boxes. it was ridiculous!! It was too much for me to move on my own but not enough to fill up a connex. These folks fill in that gap. I packed, loaded up my boxes and took them down to the store and they took it from there. They were friendly, courteous and very helpful. My stuff made it to me fully intact without any damage and exactly when they said it would. I highly recommend these folks if you are making a move but you don't have a lot of stuff......but more than you can handle on your own!

If you need to ship anything "not normal", and if you live in Alaska you probably will...at least…read moreonce, this is the place for you. These folks are experts and professionals. They not only gave me a price quote, they walked me through their shipping process, and they even gave me options of other places I could go. (that weren't them!) I was so impressed that, I actually think I'm not going to go with a cheaper option, I seriously want to give them my money. It's so refreshing to be around bright and competent people that know exactly what they are doing and how to do it!

Incredibly outstandingly SUPERB customer service with Brice & the evening assisted manager (can't…read morerecall his name) they both were terrifically kind, understanding, friendly and PROFESSIONAL. Of course, I was there just before closing 12/22 & they both were extremely patient with me. The store was CLEAN, orderly and everything was stocked and appeared beautiful. Great FEDEX store!!

this location is as bad usps. Ridiculously slow counter help the girl who helped me couldn't speak…read moreEnglish at all. It took me an hour to get out of the storm with only two people in front of me. I do not recommend this place. Choose another location.

The service at this FedEx Office Print & Ship Center is great! The man who helped me get my things…read moretogether was really helpful!! Though, I must mention that my visit was highly uncomfortable, as there was a customer there who has apparently never seen a Black person before. In her whole life. So, in wonderment and amazement, she stood in one spot and stared at me for the whole of my visit. She just stood there and stared at me. Like a possessed person. Like I am both Eng and Cheng. Like I had a uni-horn protruding from my forehead. Like I had an appendage growing from the small of my back and had glowing, sparkling, glittery skin. Like she really, really, truly had n.e.v.e.r. seen a Black person before, in her entire life. Ever. She burned a whole in the back of my head for, at the very least, 15-20 minutes strong. While her child had no mask. In fact, while she was looking at me she should have been looking for a mask for her child. At the time Alaska had one of the highest Covid-19 patients in ICU rates in the country. Her curiosity about what the Black person in the room was doing was more important than the health of her child. Make it make sense. Welcome to a day in my life.

I travel full time as an aircraft mechanic and typically lug around large pelican cases. usually…read moreshipping 6 boxes at a time which can be a handful sometimes. The store manager Matt set the bar for customer service. I've never had a FedEx employee open the door for me when they see me struggling with all the boxes and then brought the cart in themselves. He was extremely professional and prepared which made my life so much easier. This FedEx office sets the bar. 10/10.

Was able to walk in and get things notarized no problem. Staff was pretty friendly and helpful…read moreensuring things were done correctly. Plus they have a drive through for shipping and whatnot too and I never realized that until I went in for my notarized stuff.

I cannot express my appreciation for a locally owned business owner that completely undercuts the…read morebig businesses like The UPS Store. The prices are very reasonable, and I can see myself as being a long-time customer of this business.

Sat Dec 27 I dropped off box at Dimond UPS Store. I'm called back 1-2 hrs later. I was told the…read moredriver wouldn't take it because wt on label didn't match the actual weight. The front desk employee was professional. Came back and got it. Emailed and called the intended receiving company and explained my experience. They replied that UPS should have taken it. The intended receiver never experienced refusal before. The receiving company deals with UPS all over the country. Wed Dec 30 try dropping it off again. The front desk employee said driver won't take it. I ask to speak w driver. Driver came out front. I explained situation. No one knows wt until it's weighed at delivery. He didn't care. I asked his name Didn't want to give it to me. I asked for his supervisors name and #. He refused. I asked if he only drives for this shop. He said yes. I took box back to bring it to another UPS Fri as it's approaching closing time. Not enough time to get to other shop. Friday Jan 2, evening, I drop off box at Huffman UPS. No problem. I asked for contact info for filing complaint. Left name, Ph # and email w front desk employee. Never heard from anyone. I would think the owner/manager would care about their employees not preforming their job. Apparently not. Not a good business model.

This isn't a complaint about the store. My complaint is about the heavy set (really didn't want to…read moreuse this description but I do not know his name) manager at this location. Every time I've come in he is rude, disregards your presence and doesn't even look at you or say hi. I'm a very cheerful person, so I always greet everyone and the times I've walked in and even greeted said manager, my mood completely changes as he is a negative energy. I feel it may be because of my ethnic background, because he greets everyone else who is Caucasian and sounds happy. If you don't like customers of all races then why work at a place that deals with diversity? If you don't like your job then why not work somewhere else? Never have I dealt with this kind of "manager." I stopped going to this location, because I don't have time to be greeted with negative energy. Please do better or better yet get a new manager who actually likes people!!

Don't use this place used it to ship a package to Port lions they ended up using the postal service…read moreand the. Package magically disappeared difficult to work with both places for insurance purposes they both put the blame on each other just use USPS

Cool little UPS store, first time being there and the young lady at the register named Skyler was…read morevery polite and had great customer service skills. She actually was engaging with me throughout the whole transaction and after. I asked her how her day was going, and she actually was sincere with me and said she was getting things accomplished first thing in the morning, even though she's been having customers back to back, which I found that refreshing considering a lot of people these days and Customer Service just say, I'm here or just another day at work. Thank you, Skyler for your great customer service skills and making me feel welcomed. I pray you get paid more than minimum wage because you deserve it..!! Suggestion to the owner... I wish you would at least put the holiday stuff on clearance I was told nothing ever goes on sale or clearance here because I asked because I was looking to buy something's from the passed holiday...

I came in to return a faucet to Amazon. Coming in they were so friendly. I had zero line to wait in…read moreand they were fast. The only thing I don't care for is the parking lot which isn't directly on UPs anyways. For returns I love this store.

Don't use this store to notarize anything…read more They notarized a document incorrectly, which made it invalid for the DMV and caused serious delays and consequences for me. Because of their mistake, I had to come back and redo the exact same paperwork. When I calmly explained what happened, there was zero apology and zero accountability. They just notarized it again and acted like it was no big deal. Notary work requires precision and basic competence. This store showed neither. Their carelessness created real problems for me, and the complete lack of responsibility afterward made it worse. I would absolutely not trust this location with any legal or time-sensitive documents.

I've come to this FedEx location many times for my printing, copying, and fax needs…read more Procedures change, but they remain efficient and easy. Most recently I needed to print something from my email. FedEx makes it easy to get done. They even provide pens, staplers, etc. Bring your credit/debit card(s). Workers are available, but I appreciate the option to be independent.

This store is located in the pink mall close to the Costco on Dimond . You can access it off of…read moreking Street or East bound Dimond . The store is always well staffed . The employees are effigy and friendly . Even though the store can get busy I have never had to wait long . My first choice for mail service is always the United States Post Office but if I have to ship via Federal Express this is a good place to go .

I just heard the news that Norm has passed away. I really don't know what to say because he had…read morealready been over 80 years old and still worked there. The whole time I was wondering if he had made any plan to pass his business on to someone. I guess we just have to wait and see.

Norm has been taking care of my mail for twenty years ever since I retired and started traveling…read morethe country in my RV. I would pick out some small town where I would be traveling through in a few days. I'd call Norm and my mail would be waiting in general delivery when I got there. Flawless.

Have dropped packages with prepaid postage in the wall drop numerous times and every single time it…read moreis days before it starts tracking. Occasionally the items "disappear" and I have no receipt to prove it. I think things just sit there until someone feels like processing it. My business depends on how quickly I mail packages and thus I get bad reviews because of them.

I am a loyal fan of the USPS .I have always been amazed that I could put a letter in my mailbox and…read morefor about half a dollar that letter would be delivered to my friends mailbox 4,000 miles away . Six days a week I receive important and sometimes not so important mail delivered to me personally .(my mailbox) If I have a package to mail my mailman will pick it up from my home . Heck they will even give me a free box to mail it in ! They charge less that the other guys to deliver packages . Price is always important ! So many people believe our taxes pay for this service but the post office is completely self funded by the sale of their services . Yep , they get all their revenue to pay for everything from postage and other services . The USPS is so very important to each one of us is so many ways . We have the very best mail delivery service in the world . The USPS is a national treasure . The next time you see your mailman be sure and wave and give him a friendly smile !