Quick rating: The Postal employees are a 4.5. The location and interior are a 3.0. If you don't mind waiting for good service, AND you do not mind the inconvenience of the location, it's a Post Office to consider. I typically stop here if I need to mail a package because it's on my way to Costco. The location is not convenient for me due to the options of either a traffic light or a U-turn on Montgomery. However, the service has been top-notch with every employee making every effort to assist with my shipping needs. As I wait in the long line, I notice each employee engaging the customer without distraction, and typically with a friendly smile and tone of voice. Julie assisted my wife and me the last time, and her interaction with us was very pleasant, as if we were her first customer and not the "umpteenth" one. Plenty of parking is available. The PO Boxes are right as one walks in the door. Overall, the indoor areas are spacious, but the main area for customer is out-of-date, sterile, and dingy like the mold exterior of the building. read more

US Post Office - The exterior has seen better days - Post Offices Near Me - Altamonte Springs, Florida

There was a very long line on a Saturday around noon. But I felt like the workers were kind and pleasant as they kept the line moving. Charles is the man that helped me. I only went in for a stamp to mail out a letter. My other experiences at this location have been similar. I will definitely continue to go to this location for my postal needs. read more

US Post Office - Post Offices Near Me - Altamonte Springs, Florida

I typically only stop inside the post office twice a year, to renew my P.O. Box. This was one of those times. About 5 people were ahead of me. The line moved fairly quickly. Transactions here are always quick and easy. The gentleman that assisted me was friendly and even went to the back to check if I had anything in the box. It's always a pleasure stopping in. read more

US Post Office - Inside lobby - Post Offices Near Me - Altamonte Springs, Florida

It's sad that the PO closer to home does not have a kiosk, which I like to use whenever I need to ship out something but am doing it outside of business hours. It's a good 19-minute drive, so I tend to head up here and get a few things done while in the area as well. Lots of parking, ease to get in and out though sometimes you get stuck when the cars traveling through is busy. read more

Jon W there was a great help as a clerk. 10/10 would recommend. I will go to this post office more often as I know he will be there to assist me! Thank you! read more

On multiple occasions, there have been no Priority Mail boxes, mailing envelopes or tape.

I've travelled all around the USA and this is the worst USPS office branch that I've ever seen. During working hours, the bins are routinely filled full -- not because of the volume of customers, but simply because the staff is too lazy to empty them. The package drop box lost its protective metal shield about a year ago, so anyone can just reach in and grab someone's package after hours with little difficulty. Of course, the staff can't be bothered to fix it despite numerous complaints and concerns. read more

12/13 stood in line for 45 minutes to mail a small brown envelope pd the lowest price the man told me & on 12/27 got it returned to me with a note postage due the reason I went was to have it delivered thanks for your giving me the wrong postage and not delivering a xmas enevelope never will use your location again read more

Glenn C. And Steven were extremely helpful. I had to reroute mail for a family member who is now in assisted living. They walked me through the process and got all the mail straightened out. read more

Quick prompt service and the employees could easily explain shipping options and pricing. I appreciated them being so knowledgeable and helpful. Would go again. read more

I just had the most embarrassing, humiliating and not to mention utmost unprofessional experience while preparing to mail my gifts out. I arrived at post office at approximately 5:30 is. I'm not really sure how it works but I knew they would help me. I realized after I was in line that I didn't have a pen. There was only 1 pen in use so I patiently waited in line, got to the front and asked the clerk some questions, she was kind and I advised her I would move to the side as to not hold the line up. Out comes some wild man yelling that we should come prepared because it wastes too much time and besides no one is getting anything before Christmas at this point. I pointed out that they do not have pens readily available and I could have had this done in time. He replied "we have many pens, please let us know that you need a pen", we'll kinda too late for that. People should be spoken to respect and Kindness. It's like a game to them. Once he said what he said his minions follow, with YUP! Be ready! Also, you don't know what neurodiversity one may have, or what they're going through. read more

Horrible customer service. I asked to change my address. The female told me to just do it online and I was charged $68.00.

Since Covid has hit we have been writing letters and sending cards and care packages to friends, family, and some in our community the last several months. When we needed international stamps, stamps for bills, and decorative stamps for cards, we've been greeted with and assisted promptly and kindly. When we've had packages going out, they've quickly and efficiently assisted us to get them delivered. When I just need to drop off letters I can drop them in the box out front of the building's parking lot, just inside the entry, or hand it directly to someone when I'm picking up more postage. None of these things are really new, it's the post office. The biggest difference is there is a global pandemic and these folks are out here working hard and helping me reach people I can't reach in person right now. They mail my handwritten hugs out for me. And that's pretty special. Please don't take it for granted. read more

I own a small business and drop off packages at this post office because they are open till 6pm. I RAN into this post office right at 6pm as I was in traffic. The white male that works at the front desk refused to take my PRE-PAID PACKAGES. He didn't have to do a thing other than take them out of my hands. He clearly has never owned a small business and his lack of customer care is exactly why the UNITED STATES POSTAL SERVICE IS IN HUGE FINANCIAL TROUBLE. That man had a choice to make. Do the right thing at 6pm and take my PRE-PAID orders or turn me away. He chose to turn me away. This is the reason the UNITED STATES POSTAL SERVICE is suffering deep losses, and with employees like this...you deserve it. read more

I love this post office. Charles is so kind and helpful, so are the rest of the staff. They smile and bring a smile to our faces and get us in and out quickly. read more

I'm surprised to see such a low rating for this post office. It's a very good post office. And it's open till 6pm Monday through Friday. Always good experience. Well stocked. Fast and courteous staff. Self Serve area. Large drop off box. read more

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Wow! I've been coming to this post office for years but today they took me by complete surprise. They've set up a flat rate box Station with boxes already pre-taped together, added full tape dispensers, along with pens that work! I complimented the Postal employee and he said they want to be an example to other post offices of how well things can be done. Such a refreshing change for a government-run facility. Five stars are well-deserved!!! read more

US Post Office - Flat rate box Station for your convenience! - Post Offices Near Me - Altamonte Springs, Florida

Big post office located on Montgomery rd, This particular post office serves the greater Altamonte Springs area. Big Post office compare to others and the lines were moving pretty quick when I stopped in there to get a mail box for my new home. Friendly staff and the place is easy to find with lots of parking. My new post office. read more

US Post Office - Post Offices Near Me - Altamonte Springs, Florida

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My neighborhood has lockers for packages. I had a package delivered and the wrong key was put in my mailbox. I called the post office and spoke to Glen. I explained my situation and within four hours, he came to my door with my package and an apology. What great customer service at a time when it's hard to find any place that puts the customer first! Thank you, Glen for going above and beyond to resolve my problem. read more

Every time I've entered this post office, it is the Best customer service I've experienced; weekend or weekend, morning or crunch time ALWAYS a great place to visit. Thanks guys!!! read more

Good place to drop off mail. If you send out package make sure it scan by the clerks and keep your receipt

Best Customer Service I've ever experienced with the USPs. Sunday extended hours for the holiday made dropping in for last minute packages to mail before the holidays. read more

US Post Office - Post Offices Near Me - Altamonte Springs, Florida

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Great place to mail stuff secret shopper de nobody knows that you can mail on Sunday before Christmas so the line was very short compared to yesterday where the line was out the door friendly customer service and easy access read more

US Post Office - Post Offices Near Me - Altamonte Springs, Florida

Wowza! This post office has a drive-thru post box!!!! I feel I have now seen everything!! I will note that it's a little bit awkward to drive to, but hey if your envelopes are stamped and ready to go then at this post office you don't need to step a foot inside the building or even get out of your car because of the drive thru post office box! Note: #401 of Yelp 100 challenge for 2016 read more

Garbage post office has zero forms - no certified mail green forms, no customs forms - in the self service area where the forms table is located. Empty. I'm not waiting in line twice, once to get the form from the associate and again after filling it out. read more

My postman will shove the biggest packages possible into my little mailbox at my condos. I am disabled and have called to get door delivery 10 days ago. Someone was supposed to call me back but never did. The service is good if you go to their location though.. The phone # Yelp has listed for them is incorrect. It is 407-865-5494 read more

People are friendly here and the mood is always upbeat. It's a friendly USPS! I like the vending machine where you can buy postage for boxes and such without standing in line. There is a long high table in the waiting line, so this makes it easy to label packages while waiting. In addition, colorful large envelopes can be purchased on site and used to mail your goodies. I picked out a pretty pink one with flowers, and another one with snoopy. If there is a line, it usually moves along quickly, which is always a plus. A post office to get things done--not too crowded or fussy. read more

Extremely disappointed with the USPS!!! My mother sent me a package on the 16th priority mail & it disappeared into the abyss because after tracking it for days upon days, it finally just appeared in the system as arriving into NY today. This is clearly a huge problem since I am now in FL & my mother spent a little over $30 on a package that should have arrived on the 19th. Now that it's the 23rd, we went into speak to the manager of the post office & they said, "Sorry, the only thing that's guaranteed is overnight." That's ridiculous!!! If you pay over $30 for 2-3 day then it shouldn't take 8 days!!! Yes, I realize that it's 2 days before Christmas, but my mother mailed it on the 16th. Shaking my head!!! read more

Just left this post office in dismay. Postal worker Eileen feels it is appropriate and necessary to make derogatory comments about OUR President in open, while working on the job. I find this to be extraordinary inappropriate. When I commented about it, she stated she could say whatever she wants. Well, while she is in the job representing the Postal System, I disagree. While in her uniform and in the clock, she is a representative of the US Post Office. read more

I live right across the street from the post office and we are the last to get the mail. It's going to be 5:30 pm and they still have not delivered the mail. Everyday is the same thing. Everybody complains but no one addresses the issue with the post office. Sometimes they deliver the mail at 7:30 pm. This is ridiculous and has to stop! If anything, we should be the first route since we are so close to the post office. read more

I thought I had a favorite post office tracked down, but today I decided that this is my new place. The location is awesome and they help you quickly. Not much more to it. :) Go mail, go! read more

It was a horrible experience, on Apr 8th, afternoon, around 2pm, I walked in the office to send a certified mail, but the old lady who served me treated me differently just because I am an international person, the way she was talking made me feel super uncomfortable. She just begin the conversation with " I don't think you understand English" and spoke it loudly, and gave the service with no patience. I was about to be irritated, however, I don't have much time to debate with an old under-educated lady in front of the public. It will make me feel shame. So please hire some better educated people to improve your service, US post office~ read more

Since last August, the mail service from this office has been abysmal. Significant neighborhood postal worker turnover. Mis-delivered mail. Mail tracked on USPS Informed Delivery as coming to one's address is never delivered, which is happening more frequently (2 straight days this week). Certified mail tracked on USPS sent to other areas in the state and then either lost or returned to the sender. Certified mail never shown as delivered. Held mail not delivered when the hold date is over. This poor service appears to emanate from both the Altamonte Springs office and the Lake Mary Distribution Center. This has been blamed on COVID, however the simple mechanics of delivering mail is not a COVID issue - this is a neglect, apathy and possibly a training problem. I've never seen the mail service as poor as it is today and I no longer know how to receive and send the mail I need. Looking for a viable alternative. The current performance is unreliable and costly for the public. read more

This must be the WORST post office in the U.S.A. I used to live in the area and every time I went to this location, I felt like I was bothering them. The employees are very unprofessional and rude. When my package got lost, they told me their system was down and they could not track it. When I asked for a manager, I was told they had nobody else to assist me. I called the Post office that is close by and they gave my all the info I needed. Do not waste your time. read more

DO NOT WASTE YOUR TIME AT THIS LOCATION. The service is terrible and the people that work there are super slow. I simply went there to drop off a box that already has postage on it and it took me 15 minutes. Like how is that even possible. When I finally got to the counter, the person kept summoning me loudly in front of everyone to take my box and put in a pile of other outgoing items like I was a little child. Like what the hell do these people get paid for?! You couldn't just pick up my box and put it in the pile? I had to do your job for you?! I will NEVER go back to this location because I don't want to be embarrassed again. read more

Spoke to Veronica - she just went out of her way to find me 200 Jimi Hendrix stamps we needed for a special occasion. She stayed on the phone while she located them at another Post Office. Alternative was to call all the other offices. Thank You Veronica for saving me a tremendous amount of time and gas. :) read more

This place is always busy. I came here to get a PO Box for my boss, and they didn't have the size I wanted. Meh.

I have never experienced the issues I am encountering from any other carrier. I have called 4 times to speak to the post master, two times the phone rang and rang with no voice mail pick up. The other two times i left messages with a person, but never received a call from the post master. It is hit or miss on receiving our mail. We are business and if the postal carrier does not feel like coming up the drive to pick up our mail, then he/she just does not do it. We have had mail out side waiting for pick up two days. I guess I understand know why everyone is steering away from the post office. read more

Pleasant & Helpful. I also like their greeting cards. Yes. There are times when the line is long, but the people on line are Pleasant & Helpful also. read more

I am only giving 5 stars because of an amazing employee named Xavier if it had not been for him I would give ZERO stars if I could due to a very disgruntled and rude employee named Rami L. I have had to complain about him before and quite frankly he needs to be fired. I patiently waited in line for about 15-20 minutes. I had my items in the box and not sealed because I had planned to get priority mail and they provide tape for free when you purchase priority. I stated to the clerk Rami that I needed pricing for my item via priority and he stated that I had to address my box with the shipping information before pricing. I have been going to the post office for years and never had anyone state this before. He directed me to the side and told me to address it and took the next customer. After addressing the box with the shipping information he then told me it needed to be taped before pricing and directed me to purchase tape specifically after I told him I wanted Priority mail. He decided to hand me the tape because he was just so lazy and couldn't do it himself. He then told me someone else could help me and he walked off. I was in so much shock that someone at this post office would treat me with so much disrespect and he directed me to the employee next to him. I stated if there was any manager I could speak too and he witnessed the whole thing and stated he was the manager in charge and would address him. I know they get very busy so I said OK. I was still quite flustered and upset and I started crying... I really didn't have such a great day and I felt so disrespected. Xavier told me everything would be ok and that he would take care of me and told me not to cry or he would start crying... Not only did this man go up and beyond to help me with priority mail he taped my box for me a customer from the previous day had given him flowers and he wrote my name on the card which said "Hoping to Lift your Spirit." and gave me his bundle of flowers which were given to him. This post office needs more employees like him. He was amazing and I will contact the USPS corporate office to tell them what an asset they have to there company. Thank You Xavier for being such an amazing man you are great! To Rami you are a complete example of the type of employee the USPS does not need. I hope you get fired. Below I have posted a picture of my bundle of flowers given to me by Xavier. read more

US Post Office - Flowers that were given to me by an employee name Xavier, He even wrote my name on the card. Very sweet of him! - Post Offices Near Me - Altamonte Springs, Florida