Just tried to call and place and order and the women I spoke with was so rude. Cannot believe the horrible customer service

Zero stars if possible. Order online, waited for over an hour for delivery food was cold missing part of the order and was told to bad will give you five dollars back after spending $40.00 We have order from US Pizza many times in the pass never again. read more

Me being the clutz I am accidentally dropped my super huge monster pizza as I was leaving.... I think everyone there and their grandma seen my sad and akward attempt to balance and save it. I mean this pizza was HUGE! My grace once again failed me big time and my two left feet kicked in.... I seriously think it was all in slow motion. Several staff members came outside to help me gather what was once a big beautiful pizza pie but now looked somewhat like a crumpled up wad of saucy, pepperoni, cheesey, mess... I was shocked I had destroyed it so badly but to my dismay they helped me gather the mess. Adolfo the owner (I thought he was a customer at 1st! ) offered me a new one for FREE! They even replace the order of hot wings! So on top of my embarrassing but awesome experience tonight I have to say that Adolfo and his crew take pride in what they do and they go above and beyond to take care of their customers. They really didn't have to do anything at all... it was all my fault! But they did and I thank them for doing so! Good job guys! Thank you! read more

21.99 2 topping large pizza and 12 wings .... total came out to $28 something . Ofcourse husband didn't ask for receipt but I'm just confused. ( we even asked for only 1 topping so I'm extra confused ) read more

Thank you US PIZZA, you are absolutely wonderful. I'm so delighted that you will deliver to my house. And even more so that your food is awesome. My husband and I loved it. We will definitely be ordering from your restaurant again. read more

Had their number 1 sandwich today and I was pretty disappointed. A lot of lettuce not sure what kind of meat. The bread seemed dry. The macaroni salad seemed a little old, and not a lot of flavor there either. The number 1 is my go to sandwich, and US pizza used to be my first choice for a sandwich, not sure where I'll try next. read more

I've worked at virtually every pizza place nearby (not US PIZZA) and for years this has been my family's go-to for good pizza and WINGGGSSSS. Also one of the places you can get Disneyland-Quality CHURROS nearby. Tip: -Get the wings DOUBLE COOKED, trust me you'll never order regular wings again!! -Extra sauce on the pizzas are also a very TASTY addition Thanks US, You guys have never screwed up my orders and the food is always hot and DELICIOUS. read more

Great service! Love the pizza! Very reasonable Prices! And they don't even charge you for Ranch dressing! LOL Mexican food looked good also, maybe next time! read more

So so good. The name misleading because the excel in their Mexican food ! Yummmmy their pizza is also amazing ! Love this place never had any problem, been there several times , Nice people timely food . 5 starts for me :) read more

I recently had a party for 40 people and decided to use US Pizza, on Bell and Reems, to do the pizza order. I ordered with Adolfo, owner, who helped me to decide amount and types of pizza that are most popular. They delivered the pizza right on time, and everyone enjoyed it! I would DEFINITELY recommend US Pizza to everyone. read more

absolute horrible customer service. spent over 60 dollars on a order and when received the wings were overcooked . called to speak about it and was greeted by a young man who gave me attitude expecting me to retrieve the wings from the trash so they can inspect them. Like are you gonna resell them to another customer? asked to speak to a manager and was told we dont have a manager. upon that conversation they proceeded to tell me we dont replace food even if its over cooked. DO NOT ORDER FROM HERE! rude service run by kids who have no concept of customer satisfaction, Plain and simple. read more

Just tried their pizza, and it was amazing. Prices are awesome, Pizza was fantastic and the people are so friendly. This is a local business, which I love to support. Give it a try, you will not be disappointed read more

I love this place! Compares to Barros but better and cheaper! Me, my hubby, and our kids all love the pizza and wings here. The wings are meaty and definitely better than Buffalo Wild Wings. To feed a family of 4 when 3 out of 4 are men/ boys you can't beat it! Screw the pizza huts and papa johns chain pizza joints and check this place out. Delivery is fast and they are always nice. Our delivery place since we first tried it and from now on. read more

My new favorite pizza place! The pizza here is delicious. There's nothing fancy about the pizza, it's just good. I order the ham and pepperoni pizza along with 12 wings. It's a special they have for I think 13.99. The wings are just fine, but I'm not really that crazy about wings all together. It takes about 45 minutes to be delivered. The delivery boys are very polite. I will continue to order from them for now on. read more

We ordered an XL pizza. Delivery driver brought us a medium. Called the store and they argued that we were not given the wrong pizza and then hung up on my husband when he asked to speak with a manager. My husband called again, and asked to speak with a manager and they told us that the manager was out of town. Then, the employee who answered (claiming to be the managers brother) told my husband that he can "come down to the store to talk about it"... in a suggestive tone. They exchanged words, and again hung up on. Will not ever be doing business with this company again. I wish I could leave 0 stars. Garbage. read more

Food is good and I dont mine waiting awhile for delivery. But we got the wrong pizza (which it happens) I called and they said the would switch the pizzas out. So delivery man came back and we swaped pizzas. I was reassured that mine was in the delivery car the whole time. I know they gave the pizza I had in my house that I opened to someone else. I lost my trust in them. I know I am a clean person and did not touch the pizza it self. But what if I did something to it? You dont know now days. Should be once out of the sight of the driver you cant give it to anyone else. Then I cant get their contact page to work on the web sight. Will give them a call tomorrow. read more

I have always ordered from here and do not get me wrong the food is good for the price they charge. I have always been disappointed by the customer service but wow hands down this time has to be the worst at 10/5/2016 at 440pm i ordered a delivery from a lady name Maria she was sooo rude. Did not even say thank you for calling. I was going to place my order online but decided to call. The online order was less by two dollars. I asked why. She ignored my question and said do you want it or not. WOW I was shocked. I asked for a manger and said that no one was there. after the order was place did not say thank you. The only thing I got was, YOUR ORDER WILL BE READY IN 5min to a HOUR are you kidding me. Its sooo sad that someone that has work so hard to build a brand has a worker that destroys it. read more

Trying out another pizza joint! Was my turn to cook, so I ordered Pizza. Wife wanted to try this place out. So I ordered an XL pepperoni pizza well done, then I noticed they also serve Mexican food? So I ordered three ground beef tacos, and a green chili burrito. The pizza is not that bad when hot, I enjoyed the cheese, pepperoni, and dough. The sauce can be better, it was more to the tomato sauce taste. I really enjoyed the green chili burrito, I made the mistake and asked for enchilada style. Should have just had plain. Wife did not like the taco's, I did not try them so I can not tell you why. Service was quick, and the food was hot. This is another place that has a delivery charge? I hate that, never been charged that in Cali, but since I moved here to AZ, seems like everyone has a delivery charge? Overall everything was good, have had better pizza, but I do like the variety of the menu. read more

We wanted pizza and not delivered. ...finding a sit down place seems to be difficult. My husband's coworker said we should try US PIZZA. ....We found one not far from our house at Bell and Reems. The sitting area is a little plain not what I would call cozy (low lighting etc). But, it is clean, they have several TV's the menu even has Mexican food on it now. The employees were all very friendly. We ordered our pizza (meat deluxe), my hubby got an antipasto salad and I ordered one taco to see how they were. When the food came we couldn't believe how big the salad was and the pizza. The taco was good and fresh...we took food home. It was very very good and fresh. The pizza dough took me back to the real dough I remember as a kid. Yummy we will return. Thank you !! read more

Please read this review before ordering their pizza. I ordered online eight days ago on the 10th of June. Right away I noticed that I was being charged twice. I noticed it was pending so I waited until it went through all the way. So I was charged twice: once for the 11th of June, and another for the 12th of June. I had my fiance call US Pizza, and they told her that we would need to bring in more information. So I stopped in after work, and the owner tells me that he would call the company that takes care of the online ordering later tonight. He tells me that it takes too long to call them, and he has things to do. I missed his call back later that night, and he leaves me a message saying that the company says they didn't charge me twice. So I go in on my day off to show him a print out of my checking account. We looked over it and he acknowledged that I was charged twice. He tells me that he will call me later because he is too busy, and calling the company takes too long. I tell him heck no, because I've come in twice and it's been eight days and I want to take care of it now. He continues to tell me that I will have to wait until tonight. So we argue for 30 minutes, and I tell him if he doesn't help me now that I will sue him in small claims court, and he will have to pay for the court fees, interest, and gas. He knew I was serious at that point, and finally began to slowly say he would call them now. I gave him an ultimatum that he had five minutes to call the company, or I'll see him in court. He began to tell me that I wasn't perfect, and that stuff like this happens. He also admitted that just a week prior a lady was double charged. He blamed it on her clicking the button twice, and said I probably did the same thing. Finally he gets on the phone, and it takes two minutes for him to get a hold of the company, and he gives me my 16 dollars. I will warn everyone not to do business with this company. He was laughing at me most of the time when I was talking to him, and laughed when I told him he'd be mad to if he got double charged, and nothing was done. He also told me that online reviews meen nothing because people lie. The problem is that I have a copy of me being double charged, and I'm not lying. Also previously when my fiance went to pick up our order the girl at the counter gave her a dirty look for not tipping. Why do we deserve a dirty look after we used our gas to come pick up our pizza????? read more

We are a large family and so when we order pizza it $50 or more easy. We order 2-4 times a month. I am sad to say that our family will no longer order pizza from US pizza after being instructed to order from Papa John's pizza by the order taker at US pizza told us that after I called to complaint about an order that I called in 2 hours before I needed because it was important for it to arrive at a certain time. The time came and went. We waited another 15 minutes before I called inquiring why the order was so late and I was told that they only have 3 delivery drivers maybe I should order from Papa John's because they have like 15 drivers. Well we took her advice and switched to a new pizza delivery. read more

I've always loved the food but now they have football and beer. We need to support local businesses.

Whenever I visit family in Surprise we eat here..., there is something for everyone. The pizza, wings and Mexican food is fresh. The food has a great unique flavor, doesn't taste like change restaurant food. read more

First of all its amazing that this establishment will drive so far to a neighborhood that is non existent. They were polite when the delivered and quiet. BUT the food was cold and my friend mushrooms were soggy. I don't want to complain because I don't live this far. I guess I am complaining. Please try harder. read more

This may be out new pizza delivery go to. I ordered for the first time the other day and I was impressed at how fast the food came, the pizza and wings were pretty good. The girl on the phone who took my order was cold, but not rude. I was impressed with the prices and specials. read more

Poor customer service, felt rushed off the phone when ordering. Was told it's a $1 extra for each topping when I got the total it didn't add up I walked her through the prices and her response " oh toppings must be $1.50 and the rest should be delivery charge ya that sounds about right?" Okay I'm hungry it adds up with the newly changed pricing whatever. I was told 40 to 55 min at 6:48 pm come 8:02 still no pizza. I call she says they are min away call back in 5 to 8 min. If they don't make it well its now 8:14 pm and I'm writing this review. Won't order again. Just got my pizza now 8:24 pm and to be honest it is warm but the white pizza is far from it for $3 more I could of got a oh so yummy white pizza and wings from Barros. read more

Got delivery from Bell and Reems. I ordered online the night before for lunch the next day. Delivery guy was very nice and arrived about 10 minutes early. I got the daily special-- 8 inch pizza, 5 wings, and a can of soda for $9.99, and actually received 6 wings! Maybe I was looking at an old advert but was a pleasant surprise either way. Also got a huge churro for only $2. Paid under $20 for pizza, wings, a drink, a churro with dipping sauce, AND the drivers tip. Great food, really good prices and awesome staff! read more

If you're on a diet, this pizza is for you. You will definitely be able to observe proper portion control with this pizza, as it is so disappointing that you will want to put it down. The sauce tastes like Ragu, and half of the pizza is actually just crust. Ordered a Large bacon pizza for delivery, price was comparable to other locations nearby. Go down the road to Lucky's. read more

Pizza and wings are amazing. We order from here at least 3 times a month. Always mushroom and sausage extra sauce and a pepperoni, bacon and jalapeño extra sauce. With mild wings. Also their antipasto salad is amazing. read more

Came here on a Saturday for lunch with with the family. Pizza was good and my son's bacon cheeseburger was ok. My hubby didn't like the wings too much but overall it's an ok spot to eat on a budget. My stars goes out to the customer service for Dine in. They were all very nice and attentive. I had no problem getting anything I asked for. Great customer service! read more

This used to be the family's 'guilty pleasure' location. We mostly pick-up or deliver our dinners. The pizzas are great. The appetizers are astounding. But the mex dinners rank them tops. Don't get me wrong. There are other fine mexican restaurants in the area. But, in a quick pinch and delivery... US Pizza stands out. Portions are big and guac is outta sight. However, one problem as of recent, The website no longer accepts credit cards. So,my orders have been few and far between. read more

Looking for a place that deliver close by didn't have a car at the time and I found this place quick delivery and I must say the wings are the bomb pizza was great but i kept coming back for the wings . the wings were bomb well worth it at $17.99 had leftovers for the next day. Well worth it for a single person. read more

Good value a large pizza that's actually large for 5.95 pick up. I have tried a fee different pizza and would recommend the bacon pizza it goes well with their sweet Tomato sauce. The pepperoni is also good and the wings are good and the price is right. There is another older location off of grande ave hole in the wall but the food speaks for itself. read more

I was walking through the parking lot one of their delivery drivers almost hit me with his blue pick up truck. As I ran to get out of the way he parked and didn't even bother to say I'm sorry. Mind u he seen me walking and just kept on going about his business read more

We love US pizza. The price is great and pizza is amazing. Mexican food is also really really good. When we can't decide on what to get we can go here and get pizza Mexican or burgers and everyone get be happy read more

Although I usually go to the El Mirage location I have been here twice leaving the gym. They are exactly the same pizza is mediocre, nothing special, wings (suicide and hot) are absolutely amazing chicken is cooked properly wings are crispy and sauce is tasty. What more can you ask for. They only give packets of blue cheese ( and charge 50 cents) which I hate but the wings are the best I have had and they pay attention to your order (most of the time) and get it correct. I have eaten wings all over the valley but somehow I always end up back at US Pizza. read more

Great food usually takes about an hour to receive the food only complaint is the delivery times sometimes extend to hour and a half sometimes receiving cold. I have recommended there food to many people and wish both locations would serve the Mexican food too. Prices are good as well if you prefer al a cart or bundle deals current fave is the pizza and wings combos. read more

Amazing pizza! Amazing Mexican food and hot wings! We order from these guys a lot and never had a bad experience with them. Thanks US Pizza!!! read more

Awesome pizza! Absolutely love the one topping large special. Usually quick service and very consistent. Wish they didn't charge for their water downed ranch though. read more

Stopped in for lunch and pizza was awesome and wings were fresh with a great zing to them. Staff was friendly and helpful. Definitely coming back with my family for a nice din din. I wish they had one in laveen. read more