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    US Appliance

    5.0 (1 review)
    Closed 9:00 am - 5:00 pm

    Services - US Appliance

    Cooktop repair

    Appliance installation

    Range repair

    13 More Services

    Appliance repair

    Stove repair

    Dishwasher repair

    Dryer repair

    Freezer repair

    Garbage disposal repair

    Ice maker repair

    Microwave repair

    Oven repair

    Range hood repair

    Refrigerator repair

    Trash compactor repair

    Washer repair

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    8 years ago

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    General Appliance Service - The rust in my washer

    General Appliance Service

    (9 reviews)

    Years ago this was a solid, trustworthy appliance repair company. The 1st I would call…read more Unfortunately, a recent experience changed my view. A washing machine was thumping. Repair person puzzled but said "continue to use it if you can stand the noise. Probably cost more to order new parts than it is worth." (Note-this model still on the market) Two days later, when running a small load, the machine leaked for the 1st time. The washer worked well, clothes were rinsed & clean. The repair person returned and could not find the source of the leak, but would search to find an entire replacement for the machine motor and parts. He said he would call with that info in a week. Never heard from him again. What a waste of $235.

    Rhonda Blackmon April 15, 2021 at 8:57 pm…read moreYour comment is awaiting moderation. I bought hey washer in August 2020. It has already rusted out.. I called for service they sent somebody that they partner with to come take a look at my washer..He did not take it apart.. did not clean..it did not fix it.. I was told it was a surface issue... and to use winded.. magic eraser and barkeepers friend .... HE SAID THIS IS A KNOWN ISSUE WITH GE WASHERS......I asked last him how do I get the Chemical out of the halls he said he wouldn't worry about that ...still have a washer full of rust in it..... I called his office and complained about his service... Becky in the office said she would call him and find out about the service and call me back... Becky did call me back giving me the same instructions as the tech. So I informed her that I was disabled and that this was not going to be easy for me to do...I asked he so when I use the bar keeps friend , how do I get the Chemical out of the holes .... she told me to use a Q-tip...I called GE on Monday after their so-called partner left..I got out appointment date for Wednesday, April 14 between 8 AM and 12 PM nobody came nobody called.. so I called them back... I was told that they talked to the 3rd party that came out and was told that they serviced the washer.. I informed the lady that this was untrue.. and that I had appointment for April 14 between 8-12pm.. and no one has called or come out.. she said that I already had a technician out already and that the computer would not let her schedule another service for the washer..I then was so angry so I called their corporate office of course there was no one in.. so I called many of the corporate Number's and was leaving my name and number on all of the voicemails... a woman by the name of Mary from Ky. Called me back this morning April 15,2021... I tried to explain my issues with the first tech and the appointment that never happened yesterday... Mary told me that I needed to mix all these chemicals together.... and to clean my washer and that it may take a several times to get it all cleaned.... I explained that I was disabled and that this was not going to be something that was going to be easy for me to do... she asked me what I wanted done... I told her that I wanted my washer fixed and cleaned up so I could do my laundry.... I WAS TOLD BY MARY THAT GE WAS NOT GOING TO FIX THE WASHER AND THEY WILL NOT CLEAN THE RUST OUT OF THE MACHINE... So I told Mary that I was going to see how well the news stations are going to feel about GE when I report this to them... she said go ahead....MY ADVICE TO ANYONE AND EVERYONE IS TO NEVER NEVER EVER BUY A GE WASHER OR PRODUCT..... GE told me to use bar keepers friend with winded and magic erasers all together at same time( mix them).... to scrub washer..... Now mind you I am a heart attack & stroke patient .... with COPD & emphysema So this is a bad combination for me.... but I will do it.... so I can do laundry.... and if anything at all happens to me my kids will know what to do.... OH AND BY THE WAY GE LET ME KNOW WE ARE SUPPOSE TO WASH AND DRY OUR WASHERS WHEN WE ARE DONE USING THEM..... and that washers are not covered by manufacturers warranty or extended warranty for rust

    US Appliance - homeappliancerepair - Updated May 2026

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