Honest Review
Unfortunately, I wasn't able to make my appointment because of a death in my family. Literally one hour before my appointment, I received the devastating news that my cousin had passed away.
Urban Oasis called, and when I returned the call, I was told that my appointment had been considered a no-show and that my deposit would not be refunded. I was told that I should have called earlier to reschedule, but honestly, when you receive a call that a family member has suddenly passed away, calling a massage parlor is not exactly the first thing on your mind.
I understand having cancellation policies, but I also believe there should be some room for compassion and discretion when something completely unexpected and tragic happens.
I would have appreciated the opportunity to simply reschedule my appointment and maybe have something relaxing to look forward to after receiving such heartbreaking news. Unfortunately, that won't be happening.
It's disappointing when policies seem to take priority over basic empathy. We've become so consumed with money and policies that sometimes we forget there are real people experiencing real life circumstances on the other side of the transaction.
So, just a heads-up: even if you experience a serious emergency, a car accident, or a death in the family, apparently make sure you call Urban Oasis immediately--or you may lose your deposit.
I personally would have appreciated a little more understanding during an incredibly difficult moment. read more