1. AWAY Spa at W Philadelphia

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    Philadelphia, PA

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    AWAY Spa at W Philadelphia

    4.1 (23 reviews)
    Closed • 9:00 am - 7:00 pm

    By appointment only

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    Services - AWAY Spa at W Philadelphia

    Aromatherapy massage

    Deep tissue massage

    Foot massage

    AWAY Spa at W Philadelphia Photos

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    Recommended Reviews - AWAY Spa at W Philadelphia

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    Covered4Lyfe A.

    I recently visited AWAY Spa for a reset massage. From the moment I walked in, I was impressed by the decor. The host Lunn was amazing (I would go back just to see her). My massage was done by Kate and was exceptional, with just the right amount of pressure. The facility is top notch, with clean and spacious changing rooms, a relaxation room where you could unwind with a cup of tea, water or drink afterwards. For the level of service provided, I felt the price was very reasonable. My experience was outstanding 10/10

    Grifting sales technique
    Ashley K.

    Excited to have a couples massage. Started with checking in and being told they don't offer couples massages. See attached email screenshot. The massage was great, the grift not so much. Be cautious....

    Women's locker room
    Jolyn B.

    I had a fabulous massage with Megan! The Smeg for hot tea was an ice touch to help me relax.

    Massage Room
    Kristen S.

    Staff super friendly but this is pricey for a massage with not many other amenities-$184 with tip/fees etc for a 50 min massage-a little outta touch. Also, I didn't understand the red velvet curtains going into the relaxation room. it legitimately looks like a champagne room of some upscale strip clubs. The music didn't match the spices in at all. It was awkwardly set up and I wanted to try some of the trail mix but it was half eaten so I didn't know if it had been contaminated with other peoples hands or not. There is a cocktail list, but nobody ever came around to ask if I wanted a cocktail. When you check in they give you a yummy ginger shot. For the amount spent, there should've been way more amenities. I came because I was staying at the hotel, but in the future I would seek out a different place in the city. There are plenty of them.

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    8 months ago

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    3 years ago

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    2 years ago

    I just left the Away spa and would highly recommend it! Beautiful decor, great customer service, excellent services.

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    2 years ago

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    4 years ago

    Business owner information

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    Caitlin A.

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    Ask the Community - AWAY Spa at W Philadelphia

    Review Highlights - AWAY Spa at W Philadelphia

    “The massage was great, Kate was excellent, and it included a glass of champagne after in their chill lounge.”

    Mentioned in 4 reviews

    Read more highlights

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    4.1(29 reviews)
    0.1 mi•Penn Center, Rittenhouse Square
    Free consultations
    Available by appointment

    First time in and everything was great! Feven was incredibly helpful. I enjoyed the treatment and…read moresigned up for a package! Cant wait for my next treatment!!

    STAY FAR AWAY! I had…read morean appointment scheduled for 12/12 at 2:15 PM. On 12/11 at 10:04 AM, I received a text asking me to confirm with "Y" or cancel with "X." I was at work and wasn't able to respond immediately. By 11:18 AM the same morning, my appointment had already been rescheduled without my consent. When I reached out for clarification, Jazmine asked if I wanted to reschedule. I explained that I found it strange and concerning that my appointment could be moved without notifying me. She insisted that nobody had rescheduled it, even though I had the confirmation texts proving otherwise. I sent screenshots in case there was an internal issue with messages not showing, but she continued to repeat that "nobody moved it." Because I've had previous negative experiences with SkinLaundry, this incident with Jazmine was the final straw. Being told something didn't happen, when I had proof it did, is just dishonesty. When I ultimately canceled my membership, she added a note claiming that I was rude to the staff during scheduling. My screenshots show the opposite. At no point was I rude; instead, Jazmine was dismissive and unprofessional. When speaking verbally on the phone, she told me she had apologized in the text messages, yet there is no apology anywhere in the conversation. I then spoke with the manager on the phone who essentially brushed off my concerns and told me I was being "snarky" for simply asking whether my appointment would keep getting rescheduled. As a paying client, I think it's reasonable to want consistency and transparency. Overall, I cannot recommend SkinLaundry. Their customer service is unprofessional, and the environment is biased. Managers seem more interested in protecting their staff than addressing legitimate concerns. On top of that, the treatments themselves are not worth the cost; there are other places that use more effective lasers and deliver faster results. I'm including screenshots below to support everything stated. I apologize if it's out of order. I uploaded them in order and Yelp reorganized it.

    Photos
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    Skin Laundry - Rittenhouse Philly - What you see when you first walk in

    What you see when you first walk in

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    AWAY Spa at W Philadelphia - massage - Updated October 2026

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