Had a group massage with some collleagues and this was such a wonderful experiences! We came in the afternoon after work and were able to unwind! All of our therapists were wonderful for our regular massages and we will be back! read more

AWAY Spa at W Philadelphia - Crystal infused water - Massage Near Me - Philadelphia, Pennsylvania

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I booked a massage on July 3, 2026, at the AWAY Spa at W Philadelphia, expecting an exceptional experience, especially given the $300 price, which included a 20% gratuity. Unfortunately, the experience fell far below my expectations. The massage itself was extremely disappointing. There was so much oil applied during the treatment that I was genuinely concerned about slipping off the table. The therapist also appeared inexperienced, as the massage felt uncomfortable rather than relaxing. Instead of leaving refreshed, I left feeling dissatisfied. The spa environment was equally underwhelming. It lacked the welcoming, luxurious atmosphere I expected from a high-end property. I was told I could enjoy the pool after my treatment, but when I arrived, chairs were covered with unattended towels, making the area look cluttered and unkempt rather than inviting. I also attempted to use the sauna and cold plunge. While there, I observed a guest leave the sauna and enter the cold plunge without rinsing off first. Seeing this raised concerns about cleanliness and hygiene, making me uncomfortable using the facilities. Overall, the experience did not reflect the premium price point. It honestly felt as though the rates had been increased simply because it was a holiday weekend, without delivering the level of service or quality that should accompany that cost. In hindsight, I should have booked at the Four Seasons. Their spa services are comparably priced, but the level of service, professionalism, and overall experience has always been exceptional. I won't make the same mistake again, and unfortunately, I cannot recommend AWAY Spa based on my experience. read more

I was genuinely excited to visit Away Spa at the W after receiving a $300 gift card as a gift. I booked a massage right away -- but then realized I had accidentally scheduled it on my boyfriend's birthday. Wanting to respect their 24-hour cancellation policy, I immediately called to reschedule. During that call, I asked whether they had availability that upcoming Saturday. They said yes, but that the rate would be higher. No problem -- I then said, "Let's just do Wednesday," meaning the following Wednesday. Two days later; Wednesday arrives (not the following Wednesday) and I receive a call informing me that I had missed my appointment . I explained the misunderstanding and also let them know that I had never received any confirmation text or email regarding this new appointment date. I was told they do send reminders -- but eventually learned that all confirmations had been sent to the person who purchased the gift card, not to me, the person actually using the service. So I never saw a single reminder about my rescheduled appointment. Because they considered it a "missed appointment," I was then informed that most of the $300 gift card value was forfeited, leaving me with only about $79-$100 remaining. I was also offered a "complimentary day pass," which surprised me, because I thought spa access normally came with a booked service. At that point I was so disappointed and honestly hurt by the experience that I chose not to reschedule. What made it even more frustrating was that the gift-giver later showed me the confirmation that they received -- meaning the spa knew the booking belonged to me, yet still directed communication elsewhere while holding me responsible for the policy. I completely understand the need for cancellation policies. However, this situation felt extremely rigid and unfair given the miscommunication, lack of direct confirmation to the guest, and the fact that I reached out promptly to reschedule in good faith. I had really been looking forward to a relaxing experience here -- but unfortunately, the way this was handled left a very negative impression. read more

Beautiful experience! Gorgeous hotel, gorgeous spa, friendly and knowledgeable staff. The de-stress massage with added "Melt", and CBD hand and foot massage were so amazing I rebooked while checking out! Can't wait to return 10/10 read more

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I got the Balance CBD massage with the melt enhancement. My therapist, Matthew, was fantastic. Very thorough and focused on helping my body recover. Really can't give him enough thanks and recognition. read more

Great spa day in a welcoming, calm, luxurious atmosphere! My masseuse, Kate, gave me a great 50 minute treatment and we enjoyed the pool w drinks afterwards. Highly recommend! read more

This was my second visit to the Away Spa.....and I know I will be back. Whitney and Katie was absolutely amazing. Nothing less than stellar. From the beginning to when we left it was totally relaxing. We will come back for the next girl's retreat for sure!!! Love this place! Reesie R. read more

I scheduled a body treatment and massage as part of my birthday treat to myself and was serviced by Kate who was absolutely AWESOME! Currently trying to figure out how I can schedule my next visit. The overall experience was great, I was great by Ravyn who was so pleasant and kind. Looking forward to my return! read more

I recently visited AWAY Spa for a reset massage. From the moment I walked in, I was impressed by the decor. The host Lunn was amazing (I would go back just to see her). My massage was done by Kate and was exceptional, with just the right amount of pressure. The facility is top notch, with clean and spacious changing rooms, a relaxation room where you could unwind with a cup of tea, water or drink afterwards. For the level of service provided, I felt the price was very reasonable. My experience was outstanding 10/10 read more

AWAY Spa at W Philadelphia - Massage Near Me - Philadelphia, Pennsylvania

I went to the Away spa at the W to celebrate my birthday and had a wonderful experience! From the start, everyone was really thoughtful and attentive. As a plus size woman, they had larger robes that actually fit (actually with a lot of room to spare) and it's that attention to detail that is often overlooked but so important; it really made me feel comfortable and taken care of. I did the birthday enhancement with the de-stress massage. The massage was great, Kate was excellent, and it included a glass of champagne after in their chill lounge. They also wrote me a little note and surprised me with a piece of cake; again, so thoughtful and attentive. You also get access to their pool for the day which is so worth it. The only recommendation I would make is dimming the lights a bit in the lounge; it was really nice and comfortable could've had a slightly more relaxing vibe. Would highly recommend and will be going again for sure! read more

Had a beautiful birthday spa day. The treatments were heavenly. The staff provided excellent service and far exceeded expectations. Thank you! read more

Out of this world, wonderful! Luna and her team are magical, thoughtful, kind, considerate, and all-around best in class top-notch! The spa is beautiful and be sure to check out the gorgeous new outside deck with sauna and cold plunge beautifully designed with an amazing view of City Hall. This is a unique space with an even more Outstanding team thank you Luna! My mom, myself and partner very much enjoyed all of our services + The Lab personal trainers, and most of all seeing you again. read more

Excited to have a couples massage. Started with checking in and being told they don't offer couples massages. See attached email screenshot. The massage was great, the grift not so much. Be cautious.... read more

AWAY Spa at W Philadelphia - Grifting sales technique - Massage Near Me - Philadelphia, Pennsylvania

I had a fabulous massage with Megan! The Smeg for hot tea was an ice touch to help me relax. read more

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I just left the Away spa and would highly recommend it! Beautiful decor, great customer service, excellent services.

Staff super friendly but this is pricey for a massage with not many other amenities-$184 with tip/fees etc for a 50 min massage-a little outta touch. Also, I didn't understand the red velvet curtains going into the relaxation room. it legitimately looks like a champagne room of some upscale strip clubs. The music didn't match the spices in at all. It was awkwardly set up and I wanted to try some of the trail mix but it was half eaten so I didn't know if it had been contaminated with other peoples hands or not. There is a cocktail list, but nobody ever came around to ask if I wanted a cocktail. When you check in they give you a yummy ginger shot. For the amount spent, there should've been way more amenities. I came because I was staying at the hotel, but in the future I would seek out a different place in the city. There are plenty of them. read more

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I had a 50 min Rest Massage with Taren and it was ok. She was not friendly at all and it made it difficult to relax. The massage itself was not impressive, especially for the price. I would not recommend it. I did use the pool however, which was a great amenity. read more

Detox facial with Nicole was amazing! So relaxing and such a nice refresh! Services were phenomenal, staff so friendly, and heated pool was an added bonus! Will definitely be back in the future!! read more

Best Facial EVER! Katie was amazing. My skin has never felt so good. We were pampered from the moment we walked in until we left. If defiantly has a mixed vibe-not sure what the decor is but it didn't matter, the red velvet waiting room was fun! Birthday boost included champagne and I felt spoiled and adored. Thank you! Will do this again with special people! read more

I would not recommend the spa , myself and my husband left feeling as if we never received a massage . The massouse can definitely use a few more classes. Really feel like we wasted our time! read more

I booked the Away Spa for my birthday for a De-Stress Massage plus a Prescription facial and the entire experience did not disappoint! If you want a little taste of luxury in the city please look no further! Shiary caught in a error in my birthday reservation and quickly rectified/ made accommodations to assure the ultimate relaxation experience!!! Both my masseuse Megan (I believe) and my esthetician Katie had baby hands!! I definitely will be back!! Thank you all so much for a great experience!! I felt like a princess !! read more

AWAY Spa at W Philadelphia - Massage Near Me - Philadelphia, Pennsylvania

Im a licensed spa professional for over 25+ years. Nicole gives the best massage I've ever had. Do yourself a favor and request her. Full disclosure, I have a preference for deep European (Italian) massage so she is everything I have been searching for. Today was my second time booking with her and I will definitely return read more

I booked a massage here for my birthday and I was highly disappointed!!! I ordered a deep tissue massage that turned out to be more of a full body "rub down" with way too much oil and not much of a massage. It was relaxing but again not a massage by any means and definitely not worth the high cost either. I booked an 80-minute massage that lasted 55 minutes and I had to get dressed and undressed in a bathroom stall since they don't offer private dressing rooms. I had way higher expectations, the hotel itself was pretty nice and the out door pool area was nice however, the staff didn't even advise me that I could use the pool and the deck area until AFTER I was already fully dressed and ready to leave. read more

The hotel and spa so cute. The staff were very sweet. My massage was so relaxing. I would go on Mondays because I had the entire place to myself. It was amazing read more