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    Urban Forest Mill

    5.0 (1 review)
    Closed 10:00 am - 5:30 pm

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    1 year ago

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    Lowe's Home Improvement

    Lowe's Home Improvement

    2.1
    (74 reviews)
    $$

    This place used to have the worst service and inventory ever, but they appear to be turning it…read morearound! Chris from paint was especially instrumental in making this a 3 star instead of the 1 star it used to be. Chris took a significant amount of time to help me acquire an item (gift) from the top shelf of an isle and then some materials needed for a repair. The items took us all over the store and about 30 min total but he was patient and helpful the entire time. I also had a really good customer service experience where I left something at the self checkout, called, and it was waiting for me the next time I came in. If this trend keeps up I will be updating this to a 4 or 5 in no time!

    We purchased a Bosch refrigerator, paid for delivery, an extended warranty and take away of the old…read moreone. Based on previous appliances purchases, we assumed the new refrigerator would be delivered, installed and ready to go. The first "surprise" was that the installers cannot connect the water line to the ice maker. We were told we needed a plumber to do this - nobody ever said this at time of purchase, nor have we ever had this experience with previous purchases. This refrigerator was literally dumped in our kitchen with the only service being the unwrapping of the unit - which unveiled a large ding and scratch on the top. The installers called their contact and we were given a substantial discount, however, this in NO WAY makes up for the inconvenience and horrific experience of this purchase and delivery. We were inundated with trying to level, connect, set temperatures and attach parts that we know nothing about with technical instructions that are confusing and difficult to understand. This entire experience is horrific and I cannot even begin to express my dissatisfaction with the purchase and subsequent "service."

    Urban Forest Mill - buildingsupplies - Updated August 2026

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