I have placed NUMEROUS phone calls to Urban Farmer. Laura returned ONE time (unfortunately I was unable to be by the phone at that time) & later returned her phone call. NEVER did she respond!!! I purchased Sweetie Seedless tomato seed. NEVER AGAIN will I purchase from them. This seed is advertised as a 7 oz fruit (which is what I wanted - a slicer NOT a cherry tomato)!!! I weighed several and none of them weigh more that 2 oz.!!!! Very Poor business to purchase from and very poor at returning phone calls. I'm DONE with Urban Farmer!!! SO BAD!!! read more

I only got a few seedlings from the first pack of seeds, so Urban Farmer semt me another. This time I didn't waterlog them and got a great seedlings rate. I wanted Atlas variety since it was supposed to hold up in the brutal South Texas summers. I transferred them to the garden in early May and man, they really took off - 85, 90, 95 degrees and higher. Here it is November and these guys are all 2 ft tall, some over three feet. These seeds are the real deal. read more

Urban Farmer - Stands up to the heat - Nurseries & Gardening Near Me - Westfield, Indiana

I ordered about 8 different varieties of tomatoes this year. These are the worst seeds I have ever gotten. Of 250 seeds, I MAY have gotten a 30% germination rate. I have customers that I grow plant starts for every year and this has set me back dramatically and now I will have to break the news to them that I am behind because I got some junk seed. read more

If you value your time and money do NOT use this company. So far I have yet to receive my order nor will anyone respond to calls or emails. I have contacted the state attorney general to refund my money. This company clearly is fraudulent and should not be in business. read more

Garbage. Said shipping 1-3 days. It's been two weeks+ still haven't got them. No tracking number. Do not order from them.

This summer I decided to start a patio garden and heard of this establishment via Instagram, so I figured, "why not?" So I googled the store and headed straight for the website. By the way, the actual store is located in Indiana, however shipping is offered. The website setup is very user friendly and what I really appreciate is the fact that all products are described thoroughly, which in my case, made me want to buy more than intended. Lol! But seriously, the descriptions are very helpful for those new to gardening. I ordered seeds for Brussels sprouts, kale, morning glory, and marigolds, as well as fertilizer and Neem oil. My items arrived within 1 1/2 weeks. They were very well packaged and fresh. Coupons were also included for my next order. I will use this store again and appreciate their fast service! read more

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Purchased a pack of 300 lavender seeds, citronella grass seeds, and chrysanthemum seeds. None of the lavender sprouted, planted both in ground and in a green house. The citronella wasn't even citronella when it grew. The chrysanthemums didn't grow either. Would never buy from here again. read more

never got the strawberries, no tracking, their website says it's shipped a lot of people are asking if they're a scam, I dunno, I'm not making accusations, just simple fact I paid for strawberry roots and never got them read more

DO NOT ORDER OR SHOP HERE! Dishonest business practices. They'll take your money, claiming they sent your order and never send it. When confronted they claim to send but never do. LOOK THEM UP ON BBB! read more

I ordered a package of tomato teepees for over $100. They show the item as shipped 7 days ago. Fed EX shows the label created but having never received the item. I have called them 3 times and sent 3 emails and never received a response. This is either a Fraud scheme or the worse customer service ever. read more

Ordered Syrian oregano but the USPS crushed the first shipment. UF resent the order after I provided microscope photos of the crushed (and non germinating) seeds. Sprouted easily and so far so good. Service is very responsive and human-being-y over email. Would definitely order again. read more

Expensive and almost nothing grew, zero seeds germinated in several different vegetables. No one answers the phone or emails. It says 100 percent customer satisfaction, that is a joke. Don't waste your time and money. read more

Received my order dried up and nearly dead. Contacted company and didn't even get a response... read more

Urban Farmer - Nurseries & Gardening Near Me - Westfield, Indiana

I placed an order on 4/4/20. The lead time from COVID was 5-10 days. I contacted the company on 4/11/20 asking them to apply a coupon code to my order, since it still had not shipped. A week goes by with no response. On 4/18/20, I check the website and see that the lead time is now 15-25 days. Nobody from the company has contacted me to tell me there is an increased delay in ordering. At this point, I asked to cancel my order and issued a charge back on PayPal. I told the company I cancelled because the seeds won't come in time for this season, but I would be willing to try ordering from them again next season. The same day, I received a nasty response from a rep, saying: "I receive hundreds of emails a day and simply cannot reply to ones that are pertaining to adding a coupon code to an order made a while prior." (Meanwhile, the company has no problem sending me automated marketing e-Mails I didn't sign up for?) Save yourself the trouble and buy your seeds locally. A company that can't be bothered to reply to its customers is not worth your financial support. Urban Farmer management team, here's a novel idea. If your reps are complaining that they don't have time to answer e-Mails, how about increasing your staff? Another idea - Use your automated marketing tool for something useful. Make a COVID-19 list that updates customers when their orders are delayed. Capture all e-mail addresses from April onward. Send out an e-Mail twice a week saying "orders up to X day have been shipped". It would take you all of 10 minutes to set this up, and your customers wouldn't be left in the dark. You'd also cut down on all of those "where's my order?" e-Mails that your reps are complaining about, because you would be being PROACTIVE about communicating. (Source: My 6 years of e-mail marketing experience with Salesforce Pardot, Mailchimp, and Constant Contact). I said I would be willing to try this company again, but after the way I was treated by the rep, I've changed my mind. Edit to add: I should have read other Yelp reviews before I ordered. Looks like bad communication has been a problem for this company for YEARS! They are smart to hide their Google Business & Facebook reviews. I can imagine they would be as unfavorable as they are on Yelp. read more

Wanting to support local businesses rather than the big-box stores, I ordered seeds from this operation in Westfield. Note that these are very common seeds, essentially the same varieties grown by my family for 40 years or more. Order was placed 4/1/20; order - less a packet of Supersweet 100 tomato seeds and my starting pots - was delivered 4/25/20. Fortunately, a local nursery is legally open and plants can be purchased to make up for lost time starting inside under a grow light. Note: I wish I'd read the other Yelps before I ordered. I'm an experienced urban gardener, and anticipate good results from standard equipment and seeds. If I'm disappointed, that will be posted here. read more

When I call and have a question, I only get voicemail, never a real person and when emailed I expressed wanting to talk with someone live, it was ignored. read more

Worst customer service ever. My order was late and only included 2/3 of the strawberry roots I ordered. They havent refunded me, and will not respond via e-mail. The phone number listed doesnt go through to a person to help. Dont purchase from them. read more

Bought $70 worth of seeds and roots. Waste of money. Do not purchase from this seller. Herbs, peanuts, corn and strawberry roots, several herbs didn't germinate. Seedless watermelons have ton of seeds. Please avoid this place! read more

I just got my delivery of some fall planting bulbs. They look great, large, health and in perfect shape. Found the website easy to navigate and full of good information, especially the planting tips. It shipped within hours of of my order and arrived within a few day, even during the COVID pandemic. I usually try to add a "could be improved" to my review but with Urban Farmer I have none. read more

Urban Farmer - Nurseries & Gardening Near Me - Westfield, Indiana

1 star is giving it much. I placed an order January 27th 2021 and was told it would be shipped out end of March. It is now end of April have emailed many times called everyday for 2 weeks. NOT ONE person can take the time to do their job, no matter what the excuse busy or 100 emails you respond to the customer who have orders placed. We all run a business and make time for customers. This company should learn better management skills or shut down. Filing a complaint with Better Business Bureau ,however it seems they have many complaints made we unfortunately are seeing after the fact. DO NOT ORDER from Urban Farmer. Terrible customer service response and order delivery. ZERO COMMUNICATION! read more

I ordered seeds and received an email that day from owner saying that my order had been shipped, and with a tracking number. Shortly after that he sent an email saying he was sorry but the item I ordered was out of stock and he could not send and HE CANCELLED THE ORDER, saying he would issue a refund. I have now had an email from him saying that a refund of $12. would be issued. I PAID A TOTAL OF $17. !!! This is completely outrageous and unacceptable and I have now filed a Paypal dispute against him to recover my full payment. This is a dishonest and sleazy company. There is NO justification for him saying he would refund $12. instead of my full payment of $17. when HE WAS THE ONE WHO CANCELLED THE ORDER! read more

Out of all the seed companies, Urban Farmer is the most customer friendly. I have ordered from them and 2 other places at the same time. The plants and seeds have always arrived in good shape. I have had no problems. I would recommend them as the best seed - plant company. read more

Very helpful customer service. The seeds have been great every time we order from them. Email is definitely the better way to get ahold of them rather than calling. Can't wait to get these guys out into my garden! read more

I ordered from them once, never again. They tried rip me off with a bogus shipping number. Don't waste your time and money.

Ordered a couple of pouches of lavender seeds. They were taking a while to arrive so I called UF up and learned I'd messed up the address when placing the order. Customer service was very friendly and helpful and were on the ball about getting the order sent back out to the right address. Looking forward to the growing season thanks to them! read more

Horrible! When I received my asparagus crowns, they came in very dry & there was no peat moss in the bag or anything. Very dry & small & nearly dead looking! Then, I noticed some mold, & it got worse as I tried to hydrate them for planting! I specifically made a comment not to send the crowns until the end of May because I live in Michigan and the weather isn't stable for planting anything until the end of May. I'm also sick right now & we've had two frosts. Obviously, they don't follow directions & don't care what kind of product they send. Never again will I order from here! Waste of good money!!! And, naturally. They don't have a place to respond to the company direct. I had to put it on yelp. The whole point was to get roots from 3 original types of asparagus, & that they be healthy to plant. Extremely unhappy! Don't buy from these people! They don't know what they're doing & don't care. Worst packaging & quality I've ever received from an online order!!! If I could give this zero stars, I would! Peaved! read more

I am shocked at the horrible reviews over shipping during what some are calling "a global crisis". The dates you are posting tells me you purchased during the worst time possible in our time on earth. Cut them some slack! Maybe it will help you all to know that a relative shipped me a piece of mail from the next city over and I got it a month and a half later! less than 30 miles away and it took over a month for it to arrive.......... You can't blame a business for the apocalypse and its affects on logistics companies. You weren't the only people panic buying seeds (or anything for that matter). Not to mention, none of us know the health of their staff and that was when we were all in the dark about Covid and told to stay home unless it was an emergency. Anyway, to each their own but it would be nice to not bash small (non big box) companies who are doing the best they can when so many still hadn't even opened their doors! My experience was fantastic! There was an issue on the website processing my introductory promo code. I emailed and promptly received a reply, a friendly note with it (making the transaction more personal), and complete resolve of my issue with a refund posted to my paypal that day! Additionally, I received complimentary seeds when the order arrived. I have heard from reputable sources that their seeds have great germination success as well. I just received my first order from them so I can't properly speak to that yet but as a business sticking to their values and providing the best possible customer service they can during a global pandemic? I give them all 5 stars and already placed another order! read more

Urban Farmer - Nurseries & Gardening Near Me - Westfield, Indiana

Horrible company I put a order in in spring then when it was time to plant they cancelled it and never refunded the extra shipping then I preorder garlic and nothing yet and cannot get a call or email back but the have my money still. Stay away from this place there are alot of business that want customers to put up with this read more

Like a lot of people, I have been stuck inside and cooking all my meals for myself, so I decided to try growing some herbs on my windowsill. I wanted to support a local business, so I ordered seeds for some common cooking herbs from Urban Farmer. Shipment was not super fast, but times are tough and maybe we can all try cutting each other a little slack. The order arrived complete in a reasonable amount of time. I am looking forward to having fresh chervil in my omelettes! read more

Placed a small order 22 days ago when it said orders may be delayed 10-15 days, which is understandable. Order still says processing for 15 packs of seeds. Sent 3 emails with no response whatsoever. I wish I could just get a refund. I won't deal with them again. read more

This is the worse experience I've ever had with any company. "Received faulty product, refused to refund money. Will not return email communications and we got scammed out of $1,710." read more

I ordered from Urban Farmer ~ the end of January and when my package hadn't arrived by the 2nd week of February i reached out. I was snarky with them, as I am apt to be, but they were cool and offered to send me replacements right away. Super cool of them. I got those 5 days later. Now, here we are on 2/20 and I get a second envelope with my original order that looks to have been mangled by some postal sorting machine. Finally, i use a somewhat silly and adult oriented business name on all my online purchases and whoever packaged my order threw in 2 additional seed packages that are very apropos. Very funny and good job. Will do business with them again. read more

Apparently I lucked out. I placed an order in February for 5 seed packets. I received the entire order, well packed and in excellent condition, about 7 days later. My only gripe is that the actual postage they paid was little over $1, but the shipping charge to me was $7. I consider that a royal ripoff. read more

Terrible business model. Ordered some seeds and received an email saying they would be shipped on 3/26/2020. It is now 4/5/2020, and they still haven't shipped. I understand things happen, but communication is key and there was none. Would not order from them ever again! read more

No customer service and communication will not answer any calls placed 3 orders sent numerous emails asking for updates

This company is a rip off. They billed my credit card and didn't send anything to me. They will not call you back or answer emails. It's pretty obvious they rip people and don't care. Just look them up on BBB or Facebook. read more

never buy from them anything because they will not ship it they only charge your card ! this company is a scam and they will not answer phone calls nor emails! they ripped me off for $75 for my online order of blueberry plants! read more

I have placed an order on line and my card was charged 4 times. I have tried to reach out to them with no communication back. Two emails and unable to leave a message due to voicemail box is full. With the Covid 19 and stay at home status in Ohio i was really hoping to have a great experience with this company. I guess i was wrong. Unhappy customer, Kelly Miracle read more

I purchased seeds from Urban farmer in 2013. I was content back then. My last recent order had a 'backordered' by some of my seeds. I called twice and email support twice but never heard back. I would have accepted a 'your seeds will be shipped by next planting season' as a adequate response. If you like non-existent customer support, feel free to make a purchase from Urban farmer. I'll be taking my business elsewhere read more

Seeds finally did come. Order on the 6th and they told me it was at the post office. I had tracking done on the package. It was not delivered to the post office till the 15th, arrived the 17th. Find another supplier. Poor business practices that seem to be ongoing. Look elsewhere, less headache. read more