Warning: if you don't pay attention and do everything exactly as Debby tells you, you won't have an appointment, you will be charged, she won't cooperate with you at all, you will have a negative experience, and it will be all your fault because she doesn't take responsibility or have consideration for customers. She will blame mistakes on "technology" or your misunderstanding/error. She will not accept blame or compromise with you, everything will be your fault. I don't know if she is a good groomer since I never got to use her service, but I do know she is an absolutely horrible business owner and person to deal with. She is condescending, will talk down to you, and make you feel like she is doing you a favor when you try to do business with her.
Story: We made an "appointment" on her website...appointment in quotes because it's not an official appointment, it is only a request. The website states "This is ONLY a REQUEST, NOT a CONFIRMATION", and goes on to say that your request will be reviewed and replied to, confirming the actual appointment. We made the request a full month in advance and never received confirmation. After a few weeks, we forgot about it and when we remembered, we thought "She never responded, so I guess she ignored our request and doesn't want our business". The night before the appointment we get a text message "Your appointment for tomorrow..." and we were in a state of "Wth? Are you serious? We haven't heard from you, ever, we made the "request" over a month ago, and the night before you send a text message?" Since we thought it wasn't going to happen, we didn't plan to take off from work and go. The next morning I called, got an automated system, pressed the key to speak with someone, it rang and went to voicemail. I called back, pressed a different key, it rang and went to the same voicemail. I called again, pressed a different key, it rang and went to the same voicemail. No matter what button you press, it will ring, she will not answer, and it will go to the exact same voicemail, so it doesn't matter what you press. The next day I got a charge for $27, so I called again. After going through the same circle (automated system, press number, phone rings, voicemail) over a dozen times, I get a text message from her stating that she can't answer the phone (but she has enough time to text?). I replied that I wanted to speak with someone about the appointment. She continues to reply, via text, for the next 3 hours, and then sends a final text message at 9:30PM.
The text message conversation? Basically she said it was my fault for not confirming the appointment and I was being charged a no-show fee. She said I should have called after 2 days of making the request to confirm the appointment. If no one answers, I should have left a voicemail, the text message the night before (over a month after making the request) was confirmation and that my not planning to miss work and go was enough for her to charge me a no-show fee. I continued to call and when I finally spoke with her, she said she is a "Professional" service that works by appointment, like a doctor's office. Key difference? When you make an appointment with a doctor's office, they don't tell you "This is only a request, wait for us to review, accept, and confirm it" and if the doctor's office doesn't reply and confirm your appointment, it is your fault and responsibility to call back and confirm the appointment. But wait, if you call and no one answers, you have to leave a voicemail, and if no one calls you back, you have to keep calling and leaving voicemails until someone responds. And don't forget, your appointment is still not confirmed, you only have a request.
Bottom line: Be very careful and do everything exactly as Debby says, or else you will not have an appointment and will be charged. She will talk down to you, she will not cooperate with you and she will blame you for everything, no matter what.
She did recommend Cat Connection, so I guess that's the one bright light in all of this. Good luck. read more
