I worked with Aleksandra with Urban Abodes and had a great experience! She was super helpful and made time for me with a busy schedule. She met for the showing before work which I greatly appreciated. She answered all of my questions and helped me move quickly with my deadline! read more

I recently worked with Matt Byars from Urban Abodes and it was such a great experience. I am moving from out of state and he was extremely flexible and willing to do virtual tours for me. He was so patient as I was very back and forth with what I wanted and his communication was top notch. I highly recommend working with him! read more

Dan Picone helped us find the perfect place in the neighborhood we wanted. We originally reached out from a Zillow post about another listing, but when we decided it wasn't for us, Dan provided us with a dozen other options that fit our criteria. Dan assisted my sister with two tours, since we're shopping from out of town. The Urban Abodes moved quickly and efficiently to get us through the application and signing process with professionalism. They were transparent & helpful. read more

I worked with Percy and scheduled an apartment tour in the evening. However, he notified me that he did not have the keys and could not access the apartment 9 minutes before the agreed-upon time of the tour, after I had already arrived and was waiting at the apartment. He then said he would try to contact the tenants to see if we could still see the apartment later that night, but he did not follow up and instead left me waiting without an update. He also admitted this happens more often than it should and is a known issue. We left after 45+ minutes of waiting without an update and he did not follow up later or attempt to reschedule the tour. This occurred after 2 other agents from Urban Abodes failed to help schedule the same apartment tour in a timely manner. Overall, a very frustrating and unprofessional experience. read more

I was looking to rent an apartment and went in February 9th to apply for it also paid the first months rent and an application fee. On the 11th one of the agents there told me that I had been approved, well that was not true. They asked me for cosigner and to be fair it did take me till the 12th to submit everything. They had mentioned I would get a quick response, but nothing. I waited and then followed up, no news. I had to keep contacting them to get updates, one of the agents told me she thought they would approve me. The finally after waiting, the 23rd they told me by text they did not approve me. The issue was that they took so long to give me a response and then mistakenly told me I was approved. I didn't bother to look for another place, luckily I was able to figure it out. Oh and they haven't given me back the first months rent back. What a waste of time and application fee. read more

Moving to Chicago was a huge change for me, but working with Urban Abodes was truly a fast and efficient way to find and secure an apartment! I was very impressed with the speed and quality of responses in answering our questions. Thank you all for making what traditionally would be a stressful time much easier on me! read more

I was very satisfied with Erin's assistance in finding an apartment. She was prompt, kind, and not over-bearing but offered insightful tips and tricks for decoration and neighborhood spots. I appreciated her nice demeanor and she showed us a listing we had not found online, which ended up being our home. I was a bit confused why we paid them before the landlord, but it ended up being legit so that was good. Erin also allowed us to view the apartment twice because we wanted to be sure. read more

Me & my boyfriend have decided to move in together. During our apartment search, we had no idea where to start. We found an apartment on Zillow & that's where we meet an Urban Abodes consultant to help us through the process of it all. From showing us the unit & the building all the way to the very end of the application process. We couldn't of asked for any other Leasing agent to help us through our process & start our new lives together read more

Recently working with Urban Abodes I can say was a better experience than other rental agencies in Chicago. I had the pleasure of working with the leasing consultant Jovan - which was a GREAT experience. After finding an apartment that was a fit, I viewed the unit and began the next steps of the application process thanks to Jovan's assistance. Once being approved for the unit many different payments were due which was understood and any miscommunications were discussed and figured out thanks to Jovan. I did truly appreciate Jovan never overpromising or stating anything that he wasn't certain of. Unfortunately, the experience was not all great once having more workings with Samantha where details via email were not clear and good response email etiquette was not performed on her end... still saving the day in this miscommunication cycle was Jovan. All I would recommend Urban Abodes, but only working with Jovan if he's available due to miscommunication gaps other individuals within this organization might leave up for interpretation. read more

**DO NOT USE URBAN ABODES. THESE PEOPLE ARE SCAMMERS & BROKE OUR LEASE** My girlfriend & I signed a lease & paid the first month of rent on 5/28 to move into a unit on 7/1. I received a call on 6/8 from Bee Christos, Managing Broker, saying there was a miscommunication & that the unit wasn't available until 8/1. I was extremely confused at how they could mess this up given that Urban Abodes, the landlord & us signed a lease that clearly stated it began 7/1. On top of that, they required the entire amount of the firsts month rent to be paid upon 24 hours after signing the lease. Bee was extremely unprofessional, irrational & unsympathetic with the situation they had put us in saying she was going to put the place back on the market. We had to get lawyers involved to get our money back. Our realtor Timothy Weinert insisted on a FaceTime tour of the unit as the current tenants "thought the apartment was too dirty to be shown & didn't want people touring it". Tim was super pushy getting the application in after we accepted the virtual tour. We're not the only ones with issues as you can check the better business bureau this company has a history of doing this.. https://www.bbb.org/us/il/chicago/profile/apartment-rental-service/urban-abodes-0654-90027359/complaints?page=1&status=&type=product HORRIBLE SERVICE, STAFF & COMPANY!! read more

I worked with Percy Davis who is a senior leasing consultant at Urban Abodes. Incredible unprofessional. Rescheduled showings multiple times and would cancel last minute. Terrible communication skills. I truly have never worked with a more incompetent realty company in all my experience of renting. Be very wary of the companies high fees for applying that will leave you on the hook for $500 if you don't end up signing. read more

I was worried at first. They ask for 1st months rent with the application fee and wanted to do things through zelle. Very different from places I've applied to in the past. But, I moved in without an issue! The people at the office who handed me my keys had everything ready. It was a very quick, easy but professional exchange. Wow, was the apartment clean! This was the cleanest apartment move-in I've ever experienced. Amazing job to whomever cleaned it! read more

Had a scheduled showing with Rebecca Bush on Friday at 10:30 AM, but unfortunately the place was rented out the day before. To my surprise though instead of calling, or emailing me to cancel the showing, or to offer another place she didn't get back to me at all. Not even in a follow up email asking what happened and it's been a few days. I then spoke to someone at Urban Abodes who said he would be emailing me her number to call... He repeated it to make sure he got it right, he did but then I never received it I don't recommend business with these people they're incredibly unprofessional read more

Thank you to Urban Abodes. especially Anna K. Application and every process went very well. We are enjoy new home. Anna showed us a place exactly what we are looking for. Thank you again. Highly recommend read more

I've had a positive experience with Urban Abodes so far. I've worked with Naji Rashid in finding an apartment during what has been a very difficult and uncertain time. She was pleasant, responsive and helpful along the way. I would work with Urban Abodes again strictly because Naji was so easy to work with. The process they use is efficient and was all done electronically. There is a $70 application fee and you sign a contract agreeing to make a payment for first months rent/"application deposit." The "application deposit" is what takes the unit off the market, which you would only get back if you were rejected by the landlord (which is not Urban Abodes). I.e., one would only want to take the unit off the market if they were ready to sign the lease. Overall, Urban Abodes has great agents like Naji and simple, all electronic methods for each step of the process. Their fees and policies are reasonable. 9/10 would recommend. read more

Urban abodes structures their contracts so that they get paid when you apply, not when you sign a lease. Their incentive is just to get you to apply.. we were rushed to apply by our agent (Sam) and were left with no communication afterwards. Not worth using their services at all. Find another broker. read more

This is the worst organization of all time.... DO NOT GO THERE!!! My wife and I were told a lot of things, and as a result, we were lied to and were on the hook for a lot of money. We asked the agent if a longer lease term was possible. The agent lied to our faces and said that the condo association does not allow longer terms. Later we were contacted saying that the OWNERS loved us, and wanted to know if we would be interested in a longer lease. In addition, we were told we have a grace period, and we had the option to back out, and only be liable for the processing fee. When we called back, they said we were now liable for first month rent, security deposit, and additional fees. When we called to explain the situation, we were treated very rudely. I've never seen customer service like this. The processor called me a liar, the agent said we never even asked about a longer lease, and we were lying, and the manager called me a WEASEL!!!! A WEASEL??? My wife and I loved the unit and went through the process in good faith thinking we could back out. On top of all this, we called back to receive the news that the lease was now cancelled and the unit was back on the market, but (wait it gets better) WE STILL OWE THEM THE FULL AMOUNT? I kindly asked if we could receive a copy of the lease (which we never did in the first place) and also I'd happily pay the owner directly for any misunderstanding, because I did not trust this organization, but they will not disclose. So.... They take our money, and the place is on the market, and whomever signs the lease will pay the same amount? THEY ARE INTENDING ON POCKETING THIS MONEY!!! Rude behavior, extortion, denying a lease.... I will be seeking legal representation. read more

I worked with Anamarie Nelson. She showed me quite a few places which weren't exactly what I was looking for, but I was looking for something rather specific. She was generally professional, but got frustrated when I would remind her of what I was looking for, because she continuously would show me places that were far beyond my budget for no reason. The process to apply to an apartment with these people was such a hassle, but I had been looking for so long I decided to just apply. I had 4 different people emailing me for information at the same time, and none of them communicated with each other. I was approved and all communication stopped. I did not get any information on how/or who to contact my new leasing company and no instructions on what the move-in process would be. When I emailed Bee asking for info, she responded with a short, rude email. Finally, the apartment I got had several maintenance issues I was not told about, and the leasing company was advertised quite differently than the experience I got. These people are quick to make a buck and then don't do anything to help you. read more

Ioannis deserves a shout out! He went above and beyond to help my partner and I find an amazing new place. He is knowledgeable about the neighborhoods, and considered what would work best for our little family. Sealed the deal with a video tour and we signed the next day. Can't thank him enough! read more

Gabriela and Urban Abodes helped us find a great apartment in Chicago that was not shown on the major rental websites, which in turn made for a much less hectic renting experience. Gabriela in particular was very helpful and responsive, working to our schedule, responding via text and call. Additionally, the application process was smooth and quick. If we are looking to rent again in the future, we will be sure to use Urban Abodes. read more

Percy helped us find an apartment and he was amazing! We've been looking for month and working with several realtors but nothing was happening. Percy got us our place and sent us all the paperwork asap. Thanks for all your help! read more

My husband and I reached out a couple hours after Urban Abodes posted an apartment. We heard back the next morning and they were very quick to get us set up with Tim to help us learn more about the unit. I notified Tim that my husband and I have very busy work schedules and Tim managed to get us a tour of the unit that same evening. He responded to all of my inquiries following the tour very quickly. Applying for the unit was made very easy with an all-online process and they were very easy to work with through it all. Finding and renting an apartment during these times can be stressful enough but Urban Abodes made it so much less stressful! read more

I travel a lot for work, most weekends of the month, and was getting anxious that my boyfriend and I wouldn't have time to find an apartment with how much we both work. Luckily we found Dan at Urban Abodes, who was super flexible with meeting times and was able to maximize our available time by showing my boyfriend multiple places, some of which had just hit the market or weren't even officially listed yet. Dan showed us the world's most perfect apartment for us--we seriously fell in love--and was clutch in negotiating a kind of weird move-in date (middle of the month, which can be tricky). Plus, he was able to get our new landlord to install a brand new washer and dryer in our unit. We are thrilled with how easy the process was and we are happy to say we have our ideal move-in date, in our ideal location, with our ideal apartment! I would totally recommend Dan and Urban Abodes to my friends looking for apartments in the future. read more

I highly recommend Urban Abodes for apartment hunting!! They were super easy to work with and had very quick responses, which made finding an apartment much easier! read more

Scheduled and facilitated a tour of the apartment I desired quickly and moved to documentation expediently.

A great experience. Was very easy and helpful finding us an apartment. Would use again.!

My boyfriend and I have been apartment hunting for some time. Hayley found us an apartment in the neighborhood we wanted. The building is clean and pet friendly. Ernes is really helpful. the apartment is looking great coming along nicely. Starting off the new year happy and blessed. Thank you Urban Abodes and thank you Beal Properties. read more

Ramona at Urban Abodes helped me find a wonderful apartment. I was planning a cross-country move and spent three days in town apartment-hunting. I found Urban Abodes via HotPads the week before my visit. Ramona sent me a list of suggestions based on my criteria, and I picked the ones I wanted to see and added a few I'd seen online. During my visit she drove me around, showing me five units on the first day (about 2 hours) and six units on the second day (about 2.5 hours). She alerted me to units that didn't appear online or that I'd missed, including the unit that I ultimately selected. I hadn't worked with a rental broker before. A couple practicalities that may be useful: First, I wanted to be clear on mutual expectations, so Ramona and I discussed how much searching I would do with her versus on my own or with other firms. This was particularly useful as there wasn't a written agreement. Urban Abodes represents landlords and not tenants, and I wasn't required to work only with Ramona. I was interested in a few units that Urban Abodes didn't have access to, and I made my own contacts to view those units. Second--because I was representing myself--I did my own online research on the unit that I selected before I applied for it. I checked the property on the Cook County Assessor's website, looked at City of Chicago building permit and inspection records, and searched court cases. I was satisfied with what I found. Ramona was perceptive about what I did and didn't want in an apartment. She's also an interesting person in her own right and was fun to spend time exploring Chicago apartments with. read more

Incredibly helpful! I am new to the Chicago area from Colorado, so apartment hunting was more difficult than normal. Brooke and Shane were incredibly helpful in finding options for me, as well as making me feel super comfortable and reassured in the application process. Being that I am unable to see the unit in person moving from out of state, having confidence in the service I used was vital. They made everything incredibly seamless. Couldn't recommend more. read more

Urban Abodes made it very simple to find an apartment. I worked with Percy who answered all of the questions I had in a timely manner. The application process was online and easy to navigate. Overall good experience! read more

It was a relatively simple process at a time when the Chicago Apartment market is heating up. Patricia was persistent with me and made me feel like I was worth her time. Many agencies in Chicago ignored my requests for applications and many agents ghosted me based on my out of state status (I live in Arizona, but am moving to Chicago). You can tell Urban Abodes actually cares about client satisfaction and not just about "The chase". The apartment hunting process was 1 week with Urban Abodes from start to application being approved. I HIGHLY recommend inquiring more information about an apartment listed by Urban Abodes if you see one, and working with them. read more

***see photos for more details*** Rebecca was very unprofessional. She was relentless in contacting me, texting me 6-10 times in a row before I ever had a chance to respond, and then hung up on my father when he started asking her questions about the $980 payment due when applying. She then texted me to let me know she can "no longer move forward with this situation".... So basically, because my father was asking questions about the payment, she hung up on him and told me she isn't willing to work with me. Very professional! read more

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We had a quick, responsive experience working with Michael at UA. We found our apartment on Craigslist and had a showing within the next few days. The application and signing process was super simple and straightforward. read more

I owe the fact that I was able to secure my current apartment to Tara! We didn't work with a specific leasing agent throughout our apartment search, as I enjoyed searching the real estate websites myself, but I reached out to Tara about a listing that did not have any pictures attached (one I would normally pass over). I'm glad I did - once we were connected, she was an amazing help throughout the process! We had even scheduled a tour for a certain Saturday, but when she found out "through the grapevine" that another agent had a client touring Friday that was seriously interested and would likely take the place, she made sure we got in earlier via a Facetime tour. She was also very accommodating in taking virtual payments so that we could secure the apartment from out of state. She was very available at all hours of the day and overall great to work with! read more

Both our realtor and Urban Abodes made finding a place very easier for us! We appreciate all of the quick email responses. Very flexible and informative! read more

Ioannis Athanasiou was incredibly helpful with listening to all the boxes that my roommate and I wanted to check, showed us places within our budget in the exact locations that we wanted. Felt comfortable and trustworthy the entire time! read more

DO NOT WORK WITH THESE PEOPLE OR RENT FROM OLGA POLIWKA. EVER. Please please please do not do it. Even if you find a unit you find promising, please do not be fooled. I never leave bad reviews, but here we are: I could attach picture after picture, and document after document of the stress we went through with this company and the landlord they work with. I'm truly convinced the good reviews on this page are someone from their office devoting time to make counterfeit reviews to keep this business afloat. If you're skeptical, drop into their office and see how the agents interact with one another; they yell at each other, and do not nearly have enough maturity to be handling legal documents nor lease agreements with anyone. Our ex landlord, Olga Poliwka, is truly 100% not fit to be your landlord. She will lie to you constantly; when you call to get something fixed, she will discuss it with you for 5 minutes and then tell you she recently had a concussion, strep throat, pneumonia, bad fall, etc. and suddenly hang up on you. She will also yell if you start to be stern with her about problems you're experiencing and, quite honestly, ghost you for a month. Yes, you read that right. When she was our landlord she cut off all communication for 30 days, even though I texted/called/sent certified letters to her because it was "doctors orders" for her to not deal with stress; when in reality it was nearing the end of our lease and she is a terrible landlord. I even resorted to calling with *67, to which she finally answered my call and then hung up on me when I told her who it was; I literally can't make this up. THIS is where Urban Abodes comes into play. They are not on your side. They do not care about the renter after you sign papers. Remember that. After having a terrible experience with our landlord, Olga Poliwka (Ukrainian Village Properties LLC), we resorted to reaching out to Urban Abodes again to get in touch/have them reason with our landlord. I was so infuriated I showed up to the office to talk to Bee in person, and she literally said word for word, "At the end of the day, my loyalty stands with her because she's my client, and your not." Who does business like this? Eventually our lease ends, we move out, and we have not spoken to either party since. I cannot stress enough the importance of finding a good landlord and management/leasing company. Research the companies you're working with, and make solid choices. Word of mouth is always a good way to go. I hope this helps someone on their housing search; I hope you find success on your way but you will never find it with these people. read more

Had a very positive experience with this company. I initially contacted one of the agents about a listing I found on Zillow. The unit was no longer available, but the agent (Dan) gathered information about my budget and desired location, sent me an email with a bunch of listings, and offered to drive me around to whichever ones I was interested in. My roommate and I spent an afternoon looking at apartments back-to-back, which was much easier that having to schedule times with agents all over the neighborhood. We didn't limit our search to the listings Urban Abodes had, but we ultimately ended up signing a lease with one of their units. The only slight complaint I have is the amount of time it took to approve the application. Applied Wednesday night and didn't hear back until Monday morning, which can be a little stressful when trying to get everything confirmed before a move. I've had applications with other agencies do a credit check on the spot and gotten an approval in 15 minutes, so I know it doesn't always take multiple days. Overall, I'd definitely recommend this agency when looking for an apartment in Chicago. I plan on contacting them again next time I need to move. read more

I loved worked with Erika Ochoa. She helped makes sure all of my concerns were met and showed me number of possible places. She was safety conscious and affable. After I submitted my renting request for the apartment I chose, the company and her made sure to follow up with me on any developments or things needed. I feel I can even bring up possible concerns about apartment after the fact to them. I'd highly recommend using Urban Abodes and specifically Erika. read more

Amazing service and very efficient process, Urban Abodes helped me in any way possible, Jennifer was great, she dedicated a lot of her time, effort and knowledge to help me to find the ideal place to live. I definitely recommend the services of all this great team. read more