I use to visit this salon a lot but after my favorite nail tech left I stopped going. However I went back today and although the atmosphere has drastically changed (not for the better), the technician did an excellent job on my pedicure. I was greeted and seated promptly as there was only one customer in the shop after 5 on a Thursday. So overall it was ok. I will be coming back here to get my pedicures. read more

Daniel is the best I've gone back several times now. He does very detailed, clean work. Good personality too!

It was a last minute decision to go here because my usual spot couldn't fit me in but I just might make this place my new regular spot. They were so welcoming and nice and very attentive to detail. Wendy was amazing and really took her time. Definitely recommend!! read more

Upscale Day Spa Nails - Nail Salons Near Me - Raleigh, North Carolina

Daniel is great and does an amazing job. Whenever I call, he fits me in! Highly recommend Upscale Nails.

Linda and Ken run an amazing shop! They take pride in what they do and always want to please their customer! I have been going here for years and have never been let down! read more

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I've been coming to this nail salon for about 2 years now. I've had just about everyone working there do my manicures and pedicures and I've never once had a bad experience. I usually get dip powder and without tip it ranges between $35-$40 depending on what you get. Pretty reasonably priced considering the great service and fantastic job done! Sometimes they're busy but just make an appointment the day before and you don't wait at all! I definitely recommend this place and will continue to come back! read more

Don't purchase a gift certificate here, don't give them your business either. Go over to Venus Nails in the shopping center at the next block for relaxing and equal treatment. "Upscale" did not honor my $35 balance of my gift certificate & Stephanie, the rude manager whom is probably the owner also was extremely rude to me. She made my experience miserable instead of relaxing and I had to pay the exact amount that my gift certificate was for $35, even though they were already prepaid for the service! Manager discriminated against me after she looked at me & did not recognize me as a regular customer. I recommend that you walk away from this poor establishment. I wanted to give a negative star but couldn't post less than a one star rating. Julie B read more

This place, along with the owner, is horrible. They DO NOT honor gift certificates that you purchase, even when you show them the proof that you purchased it. I would have left it there, but unfortunately, there's more to add. Several weeks ago I went for a pedicure, the nail tech took a huge piece of skin out of my toe. I tried not to make an issue of it, but did show here (you couldn't miss it, it was bleeding profusely). I got home and rinsed and disinfected it and then used a topical antibiotic. It still got infected, which only means they are using dirty tools. Please go elsewhere, these awful business owners don't learn unless you hit them where it counts - their pockets. This is a service business, customer service is the most important thing, unfortunately, they don't understand what that means here. read more

Terrible place my chair was broken and the owner didn't care. It gets 2 just because I can't give a one, This place won't last! read more

Upscale Day Spa Nails - Nail Salons Near Me - Raleigh, North Carolina

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Worse salon ever. Super unprofessional. Don't bother making an appointment, you will still wait. The loud obnoxious, unkempt, masculine woman owner is very rude to customers. Don't waste your time. There are much better salons in the area. This salon won't be in business much longer. Go to Annie at Amy's or Nick at T Nail Spa. Definitely don't waste your time or money here read more

I have been a customer for over 8 years. I am shocked by some of the reviews here BUT we all know the complainers will always POST and those that LOVE this Nail spa don't want the rest of you to crowd up our favorite Nail Spa! I come every 3 weeks and MAKE AN APPOINTMENT ... because the best businesses work best by appointment!! Linda and Kevin and the whole staff work long hours and do an excellent job. In and out in 45 minutes for a Nail fill and a little longer for a pedicure. It is clean and comfortable with new massage chairs and comfortable COVID safety screens and practices. 5 stars for me! read more

Upscale Day Spa Nails - Well done Linda! - Nail Salons Near Me - Raleigh, North Carolina

On March 14th, 2023 I was at this establishment to receive the following services: A pedicure and gel manicure. I completed my pedicure then went on to the manicure when I realized the nail technician that I was given was not properly trained on how to do nails, did not have a certificate to be authorized to do the job, and went on to physically pull my skin off of my finger. I politely asked her to discontinue the service and requested to be checked out/pay. At the register, I was met by the female and male owners--they asked me to pay $45, however when I asked what the extra $10 charge was for, I was met with severe aggression and shouting from both owners commenced in both English and Vietnamese. I was then told I had to pay the $45 or else I could not leave--again, without an explanation of the additional charge which was all I was seeking clarity for. The female owner then pushed me (as seen on the spa's camera footage) and locked the door behind me as if I was planning on leaving without paying, I again assured the owner that I was not planning on leaving without paying and that I simply wanted to understand what the additional charge was for, when she shouted at me in front of all of her customers "you are just cheap you don't want to pay money!". Even though I had made 3 prior visits to this same salon with no issues--when I mentioned this, the owner told me "LIAR, YOU COME 2 TIME". Anyway, due to the physical assault I called the police as I felt I was in immediate danger, and ended up paying the full amount. The police told me to file a police report in person (which I did as of 3/15/23) and report the incident to the BBB. In the images attached you will see my recovering finger from injury and the face of the owner who physically assaulted me. read more

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I have been going to this nail spa for years as I live down the street, but i will NEVER be going back. I have never been treated so disrespectfully on the phone by an employee. I was hung up on not once, but twice after asking if they would be able to fix my nails that I got done two days ago and almost all of my polish has peeled off. Not only were my nails not done correctly and started chipping after two days, but I was not respected as a customer. Make sure they do your nails right the first time because they won't let you come back to fix them. read more

My experience is usually okay but my last time visiting i split the the bill half cash half on my card . a day later they took what i paid in cash off my card and wouldn't refund me my money that they took. Even though i signed the receipt. read more

Go see Kevin, he does a super job! I don't trust anyone else to do my nails anymore! I went to another nail salon when I went out of town for vacation and I got solar nails, they completely ruined my nails at the other salon and I came to see Kevin and he completely transformed my nails! They are so much better now! Thanks Kevin! read more

Upscale Day Spa Nails - Go see Kevin!! - Nail Salons Near Me - Raleigh, North Carolina

Update since my last review, I decided to give this place another try since it's so close to home! After two years I got a pedi and she did a good job the service was fast and efficient, while there I saw a roach fly across the floor I was so disgusted I felt like I couldn't get out of there fast enough my feet look beautiful but I won't go back I seriously have the hebe geebees read more

I used to like this place when they first opened, but was incredibly disappointed after my last visit. The prices listed are a complete LIE and the 20% off signs are still hung up outside, but they won't let you use the discount. Last time I went for a manicure and pedicure and they mentioned all of these add ons that I did not get. For example, I was told it was $5 extra to take off my shellac, but I didn't have shellac on when I came in. After my sister came home from an additional visit with an almost identical experience, I will NEVER be returning to this place. Don't get ripped off! read more

I believe the management changed or they completely swapped out their employees. Their customer service has definitely gotten better! Their sanitation/hygiene is still off. I went to get a full set of acrylics with gel polish for $40 which was great! They were very careful with my nails and did an amazing job! I was very happy with them. After approximately a week of having them, they started to chip. The chipping was not anything major, nor too visible so I wasn't minding it. I waited for 2 total weeks to pass by until I went to get them taken off. When I went to get them off, they gave me a bowl of acetone to soak my nails. The clear glass bowl was very dirty and was obviously used by a previous customer. The acetone was foggy before I placed my fingers in it, and it had little chips of hot pink nail polish in it. My nails were a nude color so I definitely knew that the junk in that bowl was not from me. I completely understand the convenience of killing two birds with one stone. But placing my fingers in the same bowl of acetone as a stranger's, kind of rubbed me the wrong way. I know they work blood, sweat and tears for their money!!! So I give them credit for their hard work that they put in, and I again wanted to acknowledge their great customer service and attention to detail when it comes to filing and polishing nails. I just wish they knew better than to give me that bowl. read more

I went back and forth trying to make a decision on which salon I should go to for my nails. One of the technicians at another salon did not have the time due to it being the day after Thanksgiving, so she was on vacation. The pedicure at this place was okay, on a scale of 1-10, I would say a 6.5/7. But my complaint is about what people will see everyday... My hands!! Where do I begin with this nightmare at Upscale Day Spa Nails, the technician that I got, I do not know his name, however, I will upload a picture, was very unprofessional, I remember overhearing another customers conversation right beside me in which one of her friends boyfriend has 7 kids and her friend has 6 kids, and the tecnician said that she "Should have kept her fuc**** legs closed." Shocked, but I sat there as he did my nails. Some of the acrylic he put on my fingers didnt go all the way up to my cuticle, so even though this is a fresh full set as of 11/28/2015, some nails looked as if I needed a fill in already! Painting them with a color is even worse, because it shows the detail, so I told him not to polish them. Usually when they find the match for putting on a nail, they are numbered, and they just go ahead and take out 2 of the same numbers so it will be an easier process for the next hand, I feel as if my middle finger nails do not match. Not to mention he constantly repeated "Relax", sorry for being so tense, you have already accidentally drilled about 4 of my fingers.. Thanks to you, the day after my cuticles are sore! Also he claimed he gave me the discount of 20% which was glowing bright in the window, but he did not and I was not going to argue with him. I usually tip $5-10, but I tipped nothing on this visit. I have read reviews from them that they do not honor the discount, and I thought to myself," If they do a good job, I really dont care." Wished I would have waited for the other technician to come back from vacation. I hate my damn nails and cannot wait to soak them off in a week or so, just wanted to some what get my moneys worth! I just wanted to treat myself, since I have my Dad's hands and I am a nail biter, and look what happened. I promise I will never return. read more

Wish my favorite technician had not left. It's not the same anymore :( I do not get the same quality service. While there are a few people there I like, I'm usually disappointed. The staff is routinely late when I get there at opening. I don't feel like they really listen to me when I ask questions or make requests. read more

The owner is so rude, I did love the place a lot because I'm so busy and it's hard for me to schedule appointments, so they were very flexible and really did a good job accept when the guy did my nails, very often he over filed my nails and they didn't last long. This particular day my daughter was with , she asked me if I liked my nails, l said not really because he has over filed my nails and I don't think I will be coming back. The owner was sitting right next to me doing my daughters nails. The owner instead of asking me why and address my concerns she screamed at me in front of every one saying you don't have to come back I have plenty of customers. I said to her I know you hav a lot of customers but you have to treat all your customers with respect even though you have a lot of them. Customers are the ones giving money for you to stay in business. When I said I was not coming back I was not talking on top of my voice. I was very upset but I couldn't live immediately the horrible bitch was still working on my daughter's nails. I was so upset my daughter had to witness , I don't like creating scenes. I was saddened because l truly don't like confrontation. BITCH ruined my day read more

Upscale day spa nails is my favorite nail place! I'm always upset when I can't come home from school to get my nails done here! The owner Linda is such a sweet woman who has improved the salon greatly since she took over with her husband Ken. I usually get acrylics done by Tim or ken and both of them take their time to make sure I get the shape and color I desire. I highly recommend this nail spa!!!!! read more

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Terrible! Terrible! Terrible! I tried to voice my complaint of the quality of service that got me nothing! Stay away ! read more

This place has been under new management for 3 weeks and it's awesome! Lovely inside and Linda did an amazing job of my nails. I moved here 8 weeks ago and had given up finding anywhere I was happy with! I found my place ! read more

Me and my girl friend just left our nail appointment a couple hours ago, and we had such an enjoyable experience at Upscale. We both got SNS. I'm usually very picky!! I was extremely impressed. I've been looking for a good nail salon to go to since I've just recently moved to town. Tom and Ken were great and paid close attention to detail! We both will definitely be returning!! read more

Upscale Day Spa Nails - Clear SNS and Blackish/Gray sparkle - Nail Salons Near Me - Raleigh, North Carolina

I went to get my nails done at this salon. I walked in the door, no one greeted me. Everyone working kept their head down. No one asked if they could help me. I sat and waited for ten minutes. Kevin, who they say is a partial owner there, was sitting in the front & did not acknowledge me either. I have been here before & he has done the same thing. He can have a poor attitude at times. I will not be going back. I have tipped them well, even though the guy named Lucky, did a poor job on my nails. There are too many nail salons to patronize one who doesn't value customers. I will tell everyone I know, not to patronize this business! The customer whom I was sitting beside, also got up & left. No one in the salon seemed to care either. read more

All my nails are uneven length and they are lumpy and way shorter then I asked, then at check out I had a 20% off coupon and they would not honor it. They only gave me 10% after I had to haggle them about it. They clearly do not care at all about customer service read more

This place has the worst customer service in Raleigh. They don't know how to speak to their customers they are rude. You as a customer came to get your nails done here and feet clearly you will spend $100 plus tip but why when they don't treat their customers good. I called stating I'm on my way from work give me 25 mins I got there over 25 mins let's say 30 mins when I arrive the lady tells me oh they went home I said I called and said I was coming from work then the guy shouts out you over 25 mins mind you they close at 7:30pm i work In morrisville. I arrived at close to 7pm all I wanted was my feet done and I would have spent the extra money and got a full set if they could have squeezed it in. Then the lady tells me find your polish I just walked the hell out. My first thought is your not going to do A rush job on my feet because you want to go home. Now this is a place I've gone to plenty of times even before these people took it over and I'm done I will NEVER EVER spend money here again I don't care who manages this place. One thing I'm careful about is where I spend my hard earned money and how I'm treated and talked to. read more

I love love love this place. They're so friendly and welcoming. They are by far are the best nail salon I've been to. My nails always last so long, longer than any other place. They have great products and will always do the best job. I highly recommend! read more

I love this place! The staff is so sweet! I've been in for mani/pedis and waxing, as well as nail repair (something I did), and I've been treated so nicely, regardless of the service! I will continue treating myself at this nail spa! read more

This place is awesome! The staff is friendly and they don't try to push you into purchasing additional treatments while you're there like some nail places do. The shellac pedicure is a little on the pricey side but their shellac manicure is a comparable price to other local nail salons. The shellac manicure lasted forever!! My nails have never looked better after a manicure!! I will definitely be going back! read more

I went in for mani and pedi and I'm very satisfied with the service and results. Maryanne did my pedicure. She was sweet and did a great job!!! Ken did my French dip gel manicure and I have to say it's one of the best I had. 3 weeks and looks great. Going to set up appt for a fill-in gel mani. Can't believe my nails still look and feel fantastic. Don't understand the low reviews but I'm going back for sure! read more

I'll definitely be returning. The staff is kind and very attentive. Ken did my acrylic nails. He is very good at what he does. And I enjoyed my foot massage (during the pedicure) very much. Its going to be hard to find another nail salon that can beat this place in the Triangle area. Its difficult to find a place that respects ALL of their customers. DO give this place a try! read more

They were offering 20% off and all I wanted was a pedicure but they kept trying to upsell me. Finally she started my pedicure the basic one listed at $27. Pedicure was average, very little massage. Now it comes time to pay and they say $34. So I questioned the price listed on their sign of $27 and mentioned their 20% offer. That's when a male manager or owner tried to tell me, in very broken English that they did lots of extras which made it $34. I told him I inly gotten a basic pedicure. "No No No, we do extra!!! "I ask "what extra?" He got loud and tried to embarrass me with his fast and loud talking. Told me the price of acetone went up..... Really??? Wth? I said I will pay $27 less 20% ....and that's what I paid. He was still chattering as I left. Very rude and unprofessional. I Will Not Return and I Do Not Recommend !!! read more

I almost didn't come here bc of the bad reviews but I did bc my daughter and I wanted a quick pedicure for a quick mommy and daughter day out. I thought the service was great and the pedicures were great. They were wonderful with my daughter and charged me exactly What I expected. I took one star off bc the cheapest pedicure was around $32 (my daughter is 5 and was only $16). I just moved here but the pedicures where I go start at $22. But they are very nice, did not try to up sell me one time and did a great job. read more

Lately They do not honor appts, they take walk ins, and you get stuck waiting, Spoke with Don, he pretends he doesn't remember speaking with me and he doesn't speak English I should call back to speak with owner. When i asked for owners name he hung up on me. 2 other nail places in walking distance from this store, used to think highly of this place...NO MORE! Will go to other salons and be seen at my appt time. Probably for the best because when you find a tech you like and they are no longer there, they say they send them to another store. One of the workers told me it's not true. read more

I loved this place when they first opened but it is awful now! I used to go every two weeks and get a manicure (French gel) and a premium pedicure. They always gave me the 20% discount which I gave back as a tip. Then it became harder and harder to get the discount even though there is a sign in the window. But, I liked my nails so I kept going. But after my last trip, I won't ever go back! The girl that did my pedicure did a horrible job. I mean horrible! But...that is not the reason I'm never going back. It was the absolute jerk, Kevin, that did my nails that lost my business. He is flippant and rude. Right in the middle of my doing my nails, he takes out his phone and makes a call. He put it on speaker. He explained that his friend got into a minor accident after leaving a party and he wanted to check in. So weird! It seems like he would have checked in before or after. Bottom line...if you are going to act like you are doing me a favor by doing my nails, you obviously don't care if I frequent your business. So, I choose not to! read more

I have been to this salon twice and both times I got great service. The gel manicure lasted me over 3 weeks and I am going back and taking my daughter. The staff is friendly and helpful. It is a relaxing experience. I recommend. read more

I came here today after a bad experience at another salon. The technician took me as soon as I walked in the door. She was very friendly without being overly chatty. A little more than I am use to paying for a pedicure but I was pleased with the service I received. I also like that they are opened on Sundays. read more

Even though all of the reviews were negative my mom and I came across one positive review and thought we would try the place out. I'm glad we did. Great pedicure and plus we received complimentary wine. A wonderful mother daughter Sunday! read more