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    Upscale Aquatics

    2.9 (31 reviews)

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    Services - Upscale Aquatics

    Aquarium services

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    Jo J.

    Max and Randy hold down Upscale. I'm kinda an exclusive shopper Discus and Angels. Great inventory, even better advice always welcoming and on average their selection of Discus specimens. Sizes. Colors makes for a Happy Day. Got a question, Messenger is your go too. Not sure if it's safe to add fish to your tank, bring a sample and they'll test for you. Plants are in huge variety be sure to get advice on right plant for your ideal tank water temperature. Aquarium decor rocks, wood drift plenty and the salt water side of the store makes you envious. I trust these guys they look out for me

    Cory Cats and plecos I have gotten from Upscale Aquatics
    Dean A.

    I've only ever had one so so encounter here and that was with the owner. He let his ego get the best of him but he is passionate about the hobby and by the end of the conversation he did everything right. It was all over a opinion difference. But again I state he did give me store credit. Outside that I have had nothing nothing but great experiences here. Randy is absolutely amazing and will go above and beyond to help you get what you want for your tank. All the other employees will always see you looking and stop to ask if you need help or ask if they can get you anything. I especially love this place because of the variety of plecos (honestly all fish) they have as I collect them. On occasions you can see a sick fish in the tank but you literally will find that anywhere. If they notice it they will absolutely not sell that fish to any persons for the safety of your tank and their reputation and I as a hobbyist can appreciate that. I've been to Upscale well over 20 times now and the majority of my tanks are stocked with their fish and plants. This is definitely my go to fish store around the Lake Norman area.

    This is the small clown tang I wanted. A ribbon eel was sharing the tank with him and tried to make him lunch.
    Dustin M.

    Upscale Aquatics is a nice fish store with a decent selection of fish and corals. Matt and his staff are very friendly. I found a nice copperband butterfly that actually nibbled on some mysis. I decided to bring him home. I was going to get a small clown tang, but the ribbon eel tried to make him lunch. I wanted a potter's wrasse but he wasn't for sale. The black sand in the coral tanks is pretty distracting. I think it would be easier to view the corals if they were in bare bottom tanks.

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    8 years ago

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    9 years ago

    These guys are amazing! I love shopping here. The knowledge of both salt and fresh is above and beyond.

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    Ask the Community - Upscale Aquatics

    Review Highlights - Upscale Aquatics

    Randy is absolutely amazing and will go above and beyond to help you get what you want for your tank.

    Mentioned in 4 reviews

    Read more highlights

    Nemo's Reef - Bar

    Nemo's Reef

    (47 reviews)

    Service was very good, food was very tasty and drink selection was ample. Ordered low country boil…read more1/2 lbs medium seasoning and was perfect.

    The experience my father and I experienced yesterday was really unfortunate and could have been…read morehandled a lot differently. The young owner presumingly in the black shirt was very disrespectful and rude, refusing to sell us any further fish (more or less banning us from his store) if he gave us this refund because we opted to return a fish that died that was in the 2 day window of the guarantee. He had no issue telling this to our face in front of his employees. A different fish that died that we returned was not the same fish and we were not provided the same results that were given to us before. As we explained to the original person helping, they are 2 separate beings/cases and not a "double warranty" issue as there is no such thing when they aren't the same fish. We would not have traveled 1.5 hours one way to return a fish that died if we were going to be banned from the store by exercising our right as a customer. A customer shouldn't have to concern themselves if they are going to be banned from buying fish at Nemo's Reef because they returned a dead fish. The lack of understanding and appreciation of our business was highly evident. We have bought more fish then we ever returned and to be treated this way as if we did something wrong, was how we were thanked for our business of spending close to $1,000 cumulatively over the last few weeks. I've never had a owner or a manager of a business made me and my family feel like we were unworthy of buying anything in his store when we had fully attended to buy more fish and spend more money, not only within this same store trip but in the following week. As anyone knows who has salt water aquariums in their homes or businesses, this is not a inexpensive hobby. The person in charge should treat customers with more empathy and respect, instead of acting like he's upset he had to speak with us at all.

    Upscale Aquatics - aquariumservices - Updated May 2026

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