I have been going there for a few years. Lately staff are not as friendly. Today I went in and…read morethis very rude older man was very rude. He said no grooming I could not brush my dog. He said it always was like that. Proceeded to stare at me and told me I was welcome to leave. I have a German shepherd she was a good customer. Pity the girls that were there always gave my dog attention! I will never go there again.

Do an exchange on dog food when I accidentally purchased the wrong flavor without losing my $5.00…read morecoupon for accrued points purchases. I got the coupon for my commitment to your store.

Hollywood feed in Mooresville is amazing! I am glad I switched over because life gets buzy but I…read moredon't like to cheat on the dog food. Thanks for another amazing delivery

Excellent customer service! Excellent inventory and they made me feel appreciated and my dog a…read morepriority. That's all I need. They will now be my "go to" for all things dog related. Goodbye Petco and Pet Smart.

DO NOT BUY A PET from here. I purchased a bunny for my son and it died about 3 hrs later. The bunny…read morewas fine until my son put him in his cage. He went back 30 mins later and the bunny was lying on its side, stiff with eyes wide open. Now we have 2 older rabbits and they have always been very healthy. This bunny was by himself. I called the pet store and the owner answered. I told her what happened and she immediately accused me of killing the rabbit. She said her rabbits were perfectly healthy and it was my son's fault for holding him too much. We hold our rabbits all the time! She was very rude and accusitory. She stated "Well I guess I'll have to replace it. But it will be Monday morning because we r about to close." I only live about 10 minutes away and didn't want my son (age 5) to know the bunny had died so I asked if they would wait until I got there and she said no. They were tired and wanted to go home. I had to find an individual on the internet that had some bunnies for sale that looked like the other one. I called the Pet store owner on Monday morning and explained I already purchased another rabbit and was afraid to take another one from her store incase it was ill and would make my other rabbits ill. She was very offended and RUDE RUDE RUDE. She hung the phone up on me. I called back 3 times trying to tell her that I will just take another bunny and keep it seperated. She hung up on me 3 times after accusing me of "killing the rabbit." I will never buy another thing from this pet shop. I warn anyone that potentially wants to purchase anything from here. Things happen with rabbits, reptiles etc. I understand. Even PetSmart offeres a 14 day return policy just in case. No one knows when it comes to these animals. It's not a dog! She was just rude and accusitory!! BUYER BEWARE!!!!!!

I would like to thank Courtney (sp) she treats and takes care of my baby Chibi so well !…read more We appreciate you, thank you.

First grooming experience…read more Never had a problem in the store; However, the grooming salon was a different experience. First, let me say, I have an 11 month old lab puppy--He is hyper and can be hard to deal with because he is always happy, playful but very strong. I chose a male groomer for this purpose and made PetSmart aware when making the appointment that he can be hard to control. Since I have bathed him at Pet Market, I know these people have restraints for strong dogs. While the groomer was okay when I talked with him at drop off, I did not have a good feeling when I left. The entire vibe was off in the room with everyone and I already knew I would not be back when I signed the paperwork. I went up the road to Chick-fil-A and waited with the phone beside me. The manager called an hour later and said they couldn't do a service, which was a relief to pick him up. The manager explained he was too hyper but was nice about it. I was also told me when I got there, my dog had lunged at a couple of other dogs, which is uncharacteristic of him since he is a lover not a fighter. He is still a dog nonetheless and I was not there. They did offer another appointment time when it was calmer for him when I picked him up. I declined. Overall, I just didn't get the impression many of these groomers cared for animals. The vibe was off for a reason and that's enough for me.

Great selection of high quality pet food. Rick, the owner, is always happy and helpful.read more

Sooo had my Shorkie groomed at Paws and Claws in Mooresville NC , a woman with a foreign accent…read moregroomed her DO NOT TAKE YOUR PET HERE. THEY CUT THE TIP OF HER EAR OFF! They never said anything about it. Found hard clotted area in her hair Had to take her to Lake Norman Animal Hospital. The ENTIRE tip was cut off!

I have dealt with Dan (The Owner) since he opened! Dan is a EXTREMELY knowledgeable and Honest…read moreperson to do business with!! His prices are very competitive on all items and GREAT on a number of products! I also found that he has lower prices than Amazon on a lot of items! Do yourself a big favor and check Dan out for all of your pet supplies! You can't go wrong!

Free dog bath stations!! They have four, first come first served dog washing stations that have…read moreshampoo and driers for your fur babies!! Towels are not provided so I recommend bringing one to help speed up the drying process. They clean them in between each use and they are split in two different rooms. There is a likelihood you'll be in a room with another dog so keep that in mind if your pet isn't social or doesn't do well in shared settings that are close proximity. They do ensure the first dog is in the tub before you enter so that's super helpful. Also their store is amazing. It has such a wide variety of food, toys, treats, apparel and more for your fur babies! They also have different events like free nail trimming and educational sessions that I see advertised on their social media. Definitely give this store a visit with your dog!

Great pet store with very attentive staff. It is evident they are pet people unlike the big store…read morechains. My pup loves to visit, me too.

I've been bring my dog, Porter to Pet Smart for quite awhile for grooming…read more Cera does a wonderful job. Porter looks great. She is very kind to Porter and told me Porter is very well well behaved. Give Pet Smart a call and book an appointment with Cera. You won't be disappointed!

Extremely Rude and Arrogant…read more Wrote a review back in February and gave the place high marks. They still do a great job on grooming but at a price and I don't mean financial. Biggest problem we have had is the length of time it takes to get Watson groomed. Can take up to 5 hours but they swear it was only 4 but still 4 is a bit long. Normally my wife will drop Watson off and either she or I will pick him up. First a bit about Watson. Watson is a 18 months old this next week and loves people. He is what is called a "fluffy" which means he has a recessive gene and rather that have the soft silky inner coat and a course water proof coat on top, he has little of the top coarse coat. Coat is very silky and soft but somewhat long and still needs to be brushed out and like all Corgi's they shed a lot so they have to have the long hair combed out. It does take time and in addition, Corgi's grow lots of hair between their toes which needs to be cut out and we also pay extra to trim his nails. He's not low maintenance but we've always paid extra for that level of attention and as mentioned, the outcome has always been excellent. My wife mentioned that she thought the 4 - 5 hours seemed a bit excessive and it ended up with us sitting around the house, waiting for a call or going up at around 3 after dropping him off at around 10 or 11 am and still not ready. Susan, my wife when she addressed this, was told they have an Express Service where you drop the dog off at an appointed time and they the call you 10 minutes before they are finished with grooming. When my wife called to make the appointment and gave the information, someone in the background called out a warning " It's the Corgi" alerting everyone that this was going to be a high maintenance appointment. My wife booked an appointment for 8:00am which we thought was odd because they do not open till 9:00am. Still she showed up at 8:00 am along with three other patrons and 4 other dogs. None of the three groomers showed up till 8:05 am or later. Several hours later, we did get the call to pick him up. My wife left the house shortly thereafter and rather than leave Watson in the car while she went into Walgreens, she stopped on the way and picked up one item and then to PetSmart. She walked in and told the people at the front that she was there to pick up Watson and while she was waiting, she asked the manager about dog food. We are changing Watson's Dog Food in light of recent FDA findings and they did not carry or only carried larger bags of the new food recommended by our Vet. Susan has asked before and was told they were working on it. About that time, someone came from the back with Watson and we were told not to bring Watson back for Express Grooming because we had failed to show up within the 10 minute window of the call. At no point was it communicated that the "we will call you 10 minutes before" was a line in the sand and if you did not respond, we would be penalized. Someone later tried to explain that Express was generally used for Service Animals where time was limited but personally I think this was someone trying to make excuses. Susan looked at the receipt tonight and we were charged $11.00 for the Express Service but this was never a charge explained upfront. Not that that is a big issue because there would have been no problem with the $11.00 if we had got what we needed without the drama of "you can't bring Watson back" etc Grooming is excellent but the attitude and arrogance nd the way customers are treated is unacceptable. We will not be back and are currently looking for a groomer in the North Mecklenburg area. Susan is afraid to take Watson back here of a fear of retaliation for this review.

very kind empolies and the quality of the products was unbelivable, FORGET PETCO, This is the best…read morestore in town

We have bought a lot of fish here and have never had a problem till today... we bought a fish and…read moretwo days later it died we called the store and told them what happened and we were told to bring it back to exchange it as long as our water tested good. My wife loaded up the two kids sick by the way drove the hr to the store only for the grumpy old miserable pos behind the counter to talk to her like a dog! Refuse to help her and tell her he won't call the person that sold her the fish because it's his day off but that she could come back at 1 when he would be there??? I thought he was off. Then proceeded to say he can't check the water while testing the water and confirming the water was good. This place is a joke and I wouldn't recommend it to anyone now the service has dropped dramatically.

The most friendly staff! Great selection of treats for my dog, found everything I was looking for.read more

Love this place! We came to buy supplies for a new puppy we were going to buy and the staff was…read moreFANTASTIC in helping us pick out what we needed . This was our first time adopting a dog and they were very patient and helpful with all our questions and made good recommendations. We even got a discount for being a first time shopper which helped when we were starting from scratch buying necessities. I highly recommend coming here to shop for your dog or cat !