I've been bring my dog, Porter to Pet Smart for quite awhile for grooming…read more Cera does a wonderful job. Porter looks great. She is very kind to Porter and told me Porter is very well well behaved. Give Pet Smart a call and book an appointment with Cera. You won't be disappointed!

Extremely Rude and Arrogant…read more Wrote a review back in February and gave the place high marks. They still do a great job on grooming but at a price and I don't mean financial. Biggest problem we have had is the length of time it takes to get Watson groomed. Can take up to 5 hours but they swear it was only 4 but still 4 is a bit long. Normally my wife will drop Watson off and either she or I will pick him up. First a bit about Watson. Watson is a 18 months old this next week and loves people. He is what is called a "fluffy" which means he has a recessive gene and rather that have the soft silky inner coat and a course water proof coat on top, he has little of the top coarse coat. Coat is very silky and soft but somewhat long and still needs to be brushed out and like all Corgi's they shed a lot so they have to have the long hair combed out. It does take time and in addition, Corgi's grow lots of hair between their toes which needs to be cut out and we also pay extra to trim his nails. He's not low maintenance but we've always paid extra for that level of attention and as mentioned, the outcome has always been excellent. My wife mentioned that she thought the 4 - 5 hours seemed a bit excessive and it ended up with us sitting around the house, waiting for a call or going up at around 3 after dropping him off at around 10 or 11 am and still not ready. Susan, my wife when she addressed this, was told they have an Express Service where you drop the dog off at an appointed time and they the call you 10 minutes before they are finished with grooming. When my wife called to make the appointment and gave the information, someone in the background called out a warning " It's the Corgi" alerting everyone that this was going to be a high maintenance appointment. My wife booked an appointment for 8:00am which we thought was odd because they do not open till 9:00am. Still she showed up at 8:00 am along with three other patrons and 4 other dogs. None of the three groomers showed up till 8:05 am or later. Several hours later, we did get the call to pick him up. My wife left the house shortly thereafter and rather than leave Watson in the car while she went into Walgreens, she stopped on the way and picked up one item and then to PetSmart. She walked in and told the people at the front that she was there to pick up Watson and while she was waiting, she asked the manager about dog food. We are changing Watson's Dog Food in light of recent FDA findings and they did not carry or only carried larger bags of the new food recommended by our Vet. Susan has asked before and was told they were working on it. About that time, someone came from the back with Watson and we were told not to bring Watson back for Express Grooming because we had failed to show up within the 10 minute window of the call. At no point was it communicated that the "we will call you 10 minutes before" was a line in the sand and if you did not respond, we would be penalized. Someone later tried to explain that Express was generally used for Service Animals where time was limited but personally I think this was someone trying to make excuses. Susan looked at the receipt tonight and we were charged $11.00 for the Express Service but this was never a charge explained upfront. Not that that is a big issue because there would have been no problem with the $11.00 if we had got what we needed without the drama of "you can't bring Watson back" etc Grooming is excellent but the attitude and arrogance nd the way customers are treated is unacceptable. We will not be back and are currently looking for a groomer in the North Mecklenburg area. Susan is afraid to take Watson back here of a fear of retaliation for this review.

Was disappointed but they made it right. Probably a mis-communication on the service. But, it's…read morefixed now. Thanks! Woof Woof!

Maddie absolutely loves her "spa" time here and she looks great after her visits. She recognizes…read moreWGB&G when we arrive to drop her off. She gets out of the car with an excited look on her face and runs right to the door. We love this place.

Lisa does an outstanding job with our senior pup. He wags his tail and is excited to see her (vs…read morebeing scared of the unknown). She loves on him as if he was her own

Haircut was fine. The frustrating part is as that I scheduled as a medium haired dog. My dog was…read morechanged to long hair, and a nail grinding was added to his services. No one discussed these with me or mentioned the change. So the cost was $21 more than intended. If someone books incorrectly, or you want to add services they don't book, you should contact them or address it at drop off. I can't trust a grooming place that can't have open communication.

Free dog bath stations!! They have four, first come first served dog washing stations that have…read moreshampoo and driers for your fur babies!! Towels are not provided so I recommend bringing one to help speed up the drying process. They clean them in between each use and they are split in two different rooms. There is a likelihood you'll be in a room with another dog so keep that in mind if your pet isn't social or doesn't do well in shared settings that are close proximity. They do ensure the first dog is in the tub before you enter so that's super helpful. Also their store is amazing. It has such a wide variety of food, toys, treats, apparel and more for your fur babies! They also have different events like free nail trimming and educational sessions that I see advertised on their social media. Definitely give this store a visit with your dog!

This place is great! My dogs love going. You can find most everything you need there for dogs and…read moresome cat supplies too. The place is large and the aisles wide. The staff is friendly and my dogs adore them. I wish they had a better parking situation, but I can usually find a spot. The baths in the back are self serve and free! They provide the tubs and soap, you just need to bring your own towels or use the blow dryers. They also have free nail trimmings several times a month. Yesterday the Grinch was there for pics. Today it's Santa Claus! This is a great place to bring your dogs for socializing and to buy treats!

My little guy goes 2x a week for daycare. He always comes home happy and ready to nap. You can…read morewatch online if you choose, I peek in every now and then. If I happen to see something of concern I can address the issue. Issue resolved. Great staff!

The new office lady answering the phone that replaced the nice man we used to deal with is about to…read morelose a lot of business because of her attitude and general rudeness. She treated us like strangers and shunned us and cancelled appt that was already made and kept days prior before his actual time for vaccinations were even due. Then upon trying to get it worked out was just all or nothing. Thought we found our place but guess I'll be switching now!

This Petco in Huntersville had a vet clinic inside their store. I made a phone reservation first…read moreand they followed up with a phone and text message a few hours later. Service was friendly and decent, and I was prepared to wait for a while tests and vaccinations were performed with each dog outside the exam room. The consultation was thorough, and the prices were reasonable. Parking can be challenging on certain days but since I had the early morning appointment, parking was relatively easy to find. You cannot see the store sign from the main throughway (highway 73) so you must drive in and look for the store sign once you drive down several side streets of the shopping plaza. The vet was friendly and helpful with information regarding choices to make with each individual conditions. Overall, a good visit to this vet clinic at Petco.

Had to return a product and had some difficulties at 1st but the young lady at the cash register…read morehandled it with flying colors. She was nice and had excellent customer service. Came back a 2nd time to purchase more cat food a few weeks later and she still consistently was amazing. 10/10 would definitely come back to this specific store to buy more cat/dog food. Plenty of options and helpful staff

I came across this 12 years Late Twelve years ago I had two beautiful will kept & groomed Bichons…read more I met owner at a Dog festival. He gave me a gift card and talked me into trying them. I took them there several times to bath and shape the face. In December he said they were getting too long and it was hard to keep them in shape. I said not until after Christmas & pictures. I took them in January. I said with my fingers not to cut them shorter than two fingers. I got called in less than an hour my male dog was at vet with possible seizure. in minutes I got a call from vet they had my dog doing CPR he was brought in in cardiac arrest. I said don't stop until I get there. When I got there he had been shaved to the bone. My best friend gone. Then when my family brought little girl home I had to watch her, my beautiful fluffy white Bichon shaved to the bone for weeks grow out. Never a word never a I'm sorry 'nothing'. All I know is this is that there is precedent that if a dog is under deep stress and put in water they can have a cardiac event. just my story. twelve years later.

Great service with reasonable prices. I think if the owner re-merchandised the front she would sell…read moremore products, missing the boat on that. My dog is always actually happy to go and looks great when she comes back!

Amazing. She gets an unbelievable amount of hair off my cat, Ash, and somehow he always smells…read morelightly like eucalyptus for weeks afterward. Side note: Ash has always been deathly afraid of water so the fact that she's able to do this at all is a triumph. She's very communicative, patient, and clearly great with cats. The whole process is calm and stress free, which is huge! She'll also come to you if you're in the Uptown area, which makes everything so much easier. I wouldn't take Ash anywhere else. highlyyyyyy recommend.

Patty has been grooming my medium hair since he was a kitten. She does a fantastic job, and the…read moremobile grooming makes it a minimal stress environment.