I brought my very fluffy diluted calico named Eevee in yesterday for her first ever grooming…read moreappointment. Adam & team made us feel comfortable from the very start and he was able to give her the lion cut I wanted! I can tell Eevee feels great and she looks amazing with her new cut (she smells so good too!) We will definitely be back and I will be recommending this business to all my fellow cat owners!

Albert is a 16yr old manx so a senior plus overweight he doesn't groom himself like he should so…read morehaving him groomed was valuable for his health. So soft after the grooming ready to wear a spot out on his fur. They said not too stressful for him which was my one concern as Albert's sister would never tolerate a grooming but she self-grooms

New to the Charlotte area - I was having a hard time finding a groomer for my terrier mix dog…read more Growing up on a horse farm with not only horses but dogs and cats, I have a certain standard on what I find acceptable for someone to care for my pet. I decided to read reviews on Yelp and found Lotuspaw. Not a lot of reviews but what I saw seemed like it was a good place. After speaking with Kat I decided to bring my dog to have him groomed. I mentioned on the phone he was large dog aggressive because of a near attack by pit bull last summer. It is something we are working on with him but it is an issue. I was told to bring his vet records and I had him in the vet before we moved in NY and he was given every shot he needed to be licensed in both NY and NC. When I pulled in I was surprised it was kennel. Several large dogs were grouped together behind a chain link fenced - no grass just black top. I went into a side door and was greeted by an overwhelming stench of dog urine. It was filthy dirty! A pleasant young man came out to greet me and told me I could sit down and wait for the groomers to come in (I was 10 minutes early for my appointment). I told him I would be more comfortable waiting with my dog in my car. I really should have left and never came back after that moment - and seeing how dirty it was - but I didn't. I went to car and waited. A man named came to my window and said he was the owner/groomer and they were ready to meet with us. I got out of the car with the dog and Chris introduced himself began to be critical of how I was handling my dog. My dog was leading me - I fully admit it. He was pulling on the leash - bad habit I know. But to have someone I am ready to hand my dog over to criticize me put me immediately on the defense. When we walked in he led us back to a grooming room which was horribly dirty. I was trying to explain to him my dog was aggressive towards large dogs and he began to tell me how it was my fault he was that way. I am sure he was right - but again - by putting me on the defense Chris wasn't in your best interest. Chris began playing with my dog and then told me he looked healthy. Well of course he is healthy! I am a responsible pet owner - just because my dog pulled the leash because it was raining out doesn't mean my dog isn't take care of. He then asked me for our vet files to check for rabies, etc. He looked through the paper and asked if Buddy had a 'dog flu' shot - I had never heard of that and being a kennel he would need that - jackpot my excuse to get the heck out of there. I was never told this before I came in and quite frankly I was fine with it. I had decided I wasn't going to leave him there. I didn't trust this man and his business was dirty. My dog is seven years old - I have taken him to large grooming centers (Pet Smart) and small salons in NY and NC and never have seen a place so dirty. Even the groomers looked sloppy and dirty with in their uniforms. After I left I received a phone call from Chris telling me I was welcome back and he felt we could have a working relationship. I told him I felt my time was wasted because no one told me about that shot and I had brought my dog to other groomers in NC and never once was it mentioned. But I am glad it happened -because it gave me a polite out never to return to that filthy place again!

I was referred here a year ago by multiple HB dog-lovers after taking my 2 dogs( a boxer and a…read moreshepherd/retriever mix ) to several different groomers in HB and Concord. Everyone here is great--skilled, friendly, knowledgable, and patient with my older dog. They treat my dogs like family and do an excellent job!

Everything! My fur baby had a puppy cut and it was amazing…read more They treated my baby like one of their own.

Such an amazing place, we really needed a groomer in the area with this level of expertise! She…read moretruly cares about the animals and it shows.

First time and was not a great experience. I messaged this salon on ig letting them know we were…read morenew to the area and was looking for a new grooming place. When I got to his appointment they told me he wasn't booked with a groomer but just with a washer and that they didn't do full facial cuts which is not what I said I needed. I then asked the person at the front how long would the service be and her response was "we are slammed today so if you're in a hurry today's not the day" (I later found out this person was the owner ‍) but the worst experience was when I picked my dog up and mid way on our last idea home i saw blood on my back seats. I pulled over and saw his paw pad had been injured and they failed to let me know. I can tell they tried to stop the bleeding because it was chalky. Needless to say I got a full refund but very upset about the lack of communication and honesty.

I was hoping for a great cut after spending $100 on Teddy full groom. His cut was uneven, they…read moremissed spots that I had to trim and they must have forgotten about his paws. I paid extra for cologne but he didn't get any. I am hoping it was a one off experience because I have had a good experience before. Extremely disappointed by this last experience. I need to evaluate if there are other options ...

Saying that Amanda is a dog groomer is an understatement…read more She is a dog whisperer and more!!! She is a true pro and has it in her blood .... I reached out to her after a while a moved to NC from Boston, and after a few other groomers turned me down because of my dogs breed (Luna and Bosco are Samoyed and have a full double coated fur). I had no clue of the place or about the groomer, but Amanda and her assistant went above and beyond to try to fit us in their busy schedule. From the minute I walked in, I had a sense of safety and security for my dogs, and both of them felt at easy and comfortable walking in. This never happened before when going to a groomer.... With Amanda they felt s with a flare friend and were not nervous to leave. Before I left Amanda covered everything that I needed to be looked at and taken care of, having a great consideration for their needs and personality. She took her time and when I returned to pick them up they were even more beautiful, they were clean, they smelled good and most importantly "they were not traumatized at all". Her assistant Mariah is also wonderful and she handled Luna and Bosco with such grace and sweetness when she returned them to me. I am totally super satisfied with the place, the atmosphere and Amanda and Mariah. I will not go anywhere else and I am thankful to those who turned us down, they did me a huge favor, so to find Sassy Pup Grooming.

If you don't pick up your dog within an hour of completion they charge you double. I had an…read moreemergency with my vehicle that prevented me from arriving within the hour and I was harassed my phone call after phone call and text after text. It was noon. The professionalism is LOW. Entire interaction and experience was awful. Obviously not recommending this place.

This was our first visit and we already booked our next visit in September! Jenny was so kind,…read morethoughtful, and professional. She did an incredible job on Tubby!

I heard about Symmetry Pet Grooming from a Friend and I decided to get my two Himalayan cats…read moregroomed! I was happily greeted by Cassandra and Jenny, who assured me they would take great care of my kitties since it was their first time being professionally groomed! I couldn't be happier with the great customer service and beautiful grooming techniques. I would definitely recommend them to all my friends with pets!

We started bring our pitbull puppy here while we traveled or for her to get exposure to other dogs…read more Then we reduced the visits after we moved. Now that she's an older dog, she gets bored and lonely so we bring her back. She fell right back in the routine. The establishment send out daily reports with photos to let us know how our dog behaved and what her demeanor was. They offer a variety of services whether boarding overnight or day visits. They've been in business for years. We trust them to take good care of our dogs. They're always sad and exhausted when we pick them up. I guess they get good exercise and bonding time with other dogs. Check them out.

Worst experience 20 min after leaving $2900 vet bill for emergency ingestion of pills…read moresomehow....my dog would have died..

I have been so pleased with The Dog Salon! We have been taking our elderly dog here for some time…read morenow, and now they take care of our new rescue. Thank you, Rel!

Wanted to love this place SO BADLY, but I think they specialize in small dogs or poodle type dogs…read more(and short haired dogs). I will give 2 stars for how organized they are (when we arrived, the names of all the dogs and who is grooming them is on a white board and check-in is very easy). They were also very communicative prior to the appointment. Staff were all very nice. When I picked my dogs up after 3:5 hours and both were still a little bit damp. I noticed one dog had wet ears and a few knots behind her ears so I combed those out when we got home. Because she was damp upon pickup, she dried with her fur going all over. She is soft and fluffy though. My other dog, however, when I got home I noticed in the sun one area of his skin was super pink. I moved his fur back and noticed a whole patch of skin was raw. I'm not sure if they brushed too hard or with the wrong type of comb, but his skin was almost bleeding (the skin is a little broken in a few areas). The rest of his body seems fine but this one patch is raw which has never happened before. We just moved here so finding a new groomer and vet has been my biggest stressor. I know large dogs can be REALLY hard, but we had an amazing groomer back home so I know it can be done. They seemed to be doing great with the small shih-tzus and poodles and such, so I think if you have that type of dog, you would be okay.