I have been taking my dogs here for 15 years for grooming/boarding and have always had a great…read moreexperience. Deana takes great care of them, she is awesome with animals and loves them like her own! I don't understand the previous negative review as she is so kind and good with our dogs. Our family takes great comfort in knowing when we leave our dogs with her that they are in great care!

We leave our boy Onyx here during long trips and he is always well taken care of! Comes home tired…read morefrom so much play and great communication with the owner. High recommended!

I have an 8 year old cocker spaniel and a 1 year old cocker spaniel. I'm very well versed in…read moredifferent groomers and I must say this has been my favorite spot to take my pups. 1st they do an excellent job cutting their hair. I've tried doing it myself and you couldn't pay me to do it again! 2nd, their customer service is wonderful. The groomers come out to greet my dogs and when I pick them up they tell me how each of them did. I truly want these progress reports! I appreciate the extra time they give me. I will be so sad to move again this summer, as this has been my favorite place to go.

First time and was not a great experience. I messaged this salon on ig letting them know we were…read morenew to the area and was looking for a new grooming place. When I got to his appointment they told me he wasn't booked with a groomer but just with a washer and that they didn't do full facial cuts which is not what I said I needed. I then asked the person at the front how long would the service be and her response was "we are slammed today so if you're in a hurry today's not the day" (I later found out this person was the owner ‍) but the worst experience was when I picked my dog up and mid way on our last idea home i saw blood on my back seats. I pulled over and saw his paw pad had been injured and they failed to let me know. I can tell they tried to stop the bleeding because it was chalky. Needless to say I got a full refund but very upset about the lack of communication and honesty.

Carla has been grooming my two doodles for years and I will not take them to anyone else! I'm one…read moreof those pup moms that treats my animals like children and Carla just gets it, she's incredible and truly loves my pups as if they are her own. They come home happy as can be, looking so cute and smelling great! Highly recommend!

Carla is so great with my mini-golden doodle. When we moved I tried to find another groomer at…read moremultiple locations but could NOT replicate the experience we had with Carla. So now we drive an extra 20 minutes because it is well worth it. She does everything she can to make my pup comfortable. She listens to my goals for grooming and does her best to accomplish them.

My fur baby loves Arianna! I can't imagine taking her anywhere else. She is caring and…read moreprofessional and constantly provides the best care.

Neither one of my dogs got their ears done or their toe nails clipped. She suggested that I take my…read moredoodle to the doctor for her ears to be cleaned but the vet couldn't figure out why she couldn't do it. A couple of days later, before I went to the vet with Coco, she did my Lil terrier, Carter. The same day I took Coco to the vet, later on that night Carter went into a scratching frenzy with her ear. Upon inspection, I discovered that her ears weren't done either. When I spoke with the Buzz Cutt lady, the first thing she talked about was the few miles she drove to come get my dog when my truck wouldn't start. However, I didn't mention the generous tip I gave her for both my dogs. I couldn't take Carter back because I lost her that next day when my fat beagle, Rex, escaped from my backyard, taking Carter with him an Carter never came back. Luckily, Bella, the Chiweenie didn't go with them.

Clean nice people great grooming and local family business feel they also have fair prices and a…read moredog wash in the back

I took my 6 month old corgi puppy to Barks, Bones, & Biscuits Bakery for grooming, and I couldn't…read morebe happier! Kat did an amazing job--she hand-scissored the cutest little heart shape on his backside and was somehow able to file down his long nails (which I haven't managed before). My pup absolutely loved her, and it's clear she really cares about the dogs she works with. I'll definitely be back. Highly recommend!

We have been taking our Westie Duncan to Mackenzie for a long time now. The groomers that Duncan…read morehad before was rough with him and he did not want to go to Pawfections the 1st time, but Mackenzie won him over. Now when we turn down the road leading to her shop he starts getting excited. The time before his last visit I arrived early to pick him up and she allowed me to come in and stand beside the table as she worked on him. To say the least I was impressed with the way she handles the pets and the kindness and love that she shows them. She is also very meticulous with the job that she does. This last visit we also took in Duncan's new little brother Archie, so she can start working with him and getting him used to be at the groomers. If you know anything about Westies that have what is called Westie-tude that starts at a very young age. When they pups they are ornery, won't sit still for anything and have the attitude of a dog 10X their size, yet she was able to win him over in one visit. If anyone is looking for a Groomer in the Charlotte area I would HIGHLY recommend Mackenzie, you will not regret it. Oh and she is reasonably priced compared to the other shops in the area. Rick & Deanna Howard

Pawfections is such a good little grooming spot! Our girl Berry (medium goldendoodle) has had two…read morecuts there (puppy cuts) and she has looked so adorable both times. Ms. Emily does her cuts and Berry is always a happy girl when she comes running out! Would (and have) recommended to people!

We have a labradoodle who is less than year old and he needed a trim (His first). We told this…read moregroomer not to cut too much of his hair ,that he just needs a trim, nails and a bath. 10 hours later we picked up our dog shaved down to his skin, couldn't even recognize him. The only hair that was not cut is the tip of his tail which made him look ridiculous. She didn't even do the shave right, leaving longer and shorter splotches of hair all over the place. My daughter was picking up our dog and this "groomer" tried to convince her that he looks good. Even if he does look good(which he doesn't) I left specific instructions which she decided not to follow. He looks like he ran under a lawnmower. Never trimmed the hair between his toes. Didn't smell like he had a bath, and one of his nails was cut too short so he was bleeding all over the place. I don't even know what to say. What a nightmare.....Also Dude came home with a huge scrape on his ballsack.

Excellent customer service for me & my Pug (Sushi). Always call and schedule, my Pug was so happy…read moreto be there, it's like a home away from home and she gets a bath. All the groomers were very friendly and knowledgeable about the different breeds. Highly recommended.

Ronda will never groom my dogs or my daughter's dogs again!…read more She insisted that all four shih tzus be brought out to her van at one time, said they would be happier together. REally? When I saw the tiny space she crammed them in, I almost told her to forget it...but first time groom I let it go....she was here four hours and called me, said she had to go pee, so quick come get dogs.... When I went out there, she had one harness on right, the rest around bellies, etc....these dogs are a flight risk always and had already warned her about that, but she was too busy dumping them to care. I paid her (my bad) and she left..got the dogs inside and started looking them over......everyone of them had had their eyelashes cut off!!!!!! Despite the instructions I told her and wrote down for her, she half groomed, did not smooth nails if she cut them at all, they were shaved here and there, even I could tell where she changed to different blades, faces still had long hair on them, not shaved at all....they didn't have a clean smell, she cut more off the tail than I told her, and my small rescue who has back issues as I told her...she complained that she kept sitting down!!!!! She had also had told my daughter and me that she had a belly strap for that kind of thing, later denying that she had said it. Then, I noticed that lil bits (the one with back issues) ears were soaking wet, outside and inside, which led me to believe that she simply wet the high spots in these dogs instead of bathing them. After several days, getting over my chemo treatment and anger at what she'd charged me 280.00 for, not to mention what my babies went thru, I called her. Asked why she cut eyelashes off....her response was she guessed she just cut too short.....ha! these little dogs have pop eyes and their eyelashes are super important to keep dirt, etc out of their eyes.....duh, how could an experienced groomer not know that? Then I asked about lil bits ears being so wet that I had to towel them dry and she tried to say maybe she didn't want her ears dried.....what utter nonsense this woman spoke!!!!! She apologized several times but what she should have done was refund me every cent I paid her including the tip!!!! The dogs should have been called for one at a time, dumping them all at once does not give you time to look them over....ergo her reasoning, I'm sure! Groomers should never, never cut off a dogs eyelashes! they're there for a reason! Groomers should pay attention to the owners instruction....we're the customers! And when the owner sees at one glance that she did NOT trim their chin and muzzle as specifically told and written down....and tells the groomer....even if she did have to "go pee" she should have offered to come back and at least do what she should have done! I also feel that she didn't clean up after her last dog groom because after stopping for gas, so she said, she came straight here.... These issues I've mentioned are just the icing on the cake...it would take hours to really get All the details down, but this much should give anyone pause when considering using her as their groomer! All in all, I hope after reading this you reach out to other mobile groomers because this one does not do the right thing for the right reason!

I do not understand the poor rating. 1) I have used…read moreRhonda for several years now. 2) The doggies are always excited when she pulls up in our driveway. 3) Rhonda follows any instructions I lay out. 4) Ollie (Malty) gets a puppy cut, he is super cute afterward and dry as a bone. 5) Both Ollie and Hope (Lab) smell so nice. The scent lasts for many days. 6) The times I have gone out to Rhonda's van, Our babies have been restrained properly. 7) I do not find her fee excessive at all. She comes to your house!