So bad service. My package showed as "out for delivery" 2 weeks ago, then it showed as "delayed by one business 2 day" two days in a row; then showed as "Scanned Package"; then delivery scheduled for July 1; then "in transit" and no estimated delivery date. I tried to contact UPS and no customer service available. Unbelievable!! read more

This may or may not be the unofficial 10th circle of hell. Protip: 510-633-3954 is the direct line. Don't deal with that 800 number bullshit. (Actually, if you can avoid it, just don't deal with UPS at all.) read more

UPS is horrible. I wish that no company would use them. They are the worst. I had a food item that was supposed to be delivered like two weeks ago. Never came. Finally called to put in an investigation where my package went. They finally found it a week later and I picked it up at the UPS center on Redwood shopping center. Couldn't eat the food then. I also had several packages where the driver would pass my house and not deliver my packages. I could see them just drive by on my ring app. Today I finally had enough. I saw the UPS driver and I went up to the truck and asked for my package. I told him I hardly ever get my packages. He then gave me attitude and said this is my route and I always leave packages at your door. I told him, I don't get my packages. He said someone must be stealing them. Such attitude!!!! Any other company Like fed ex, and the postal service I get all my packages! read more

I used to work at this UPS about 14 years ago as a seasonal package handler. Let's just say that the workers don't treat the packages with the most care. They fling them around all over the place (never mind they fact that some items may be fragile); Some were even stealing packages. Beware! read more

The UPS female driver that was supposed to deliver my package to MY ADDRESS and the UPS representatives that I spoke to on the phone- were horrible. I ordered a package and I signed a release for it to be delivered on my back porch in case I wasn't home. I did this because our original neighborhood driver Mr. Robert is very trustworthy. That day, Robert had the day off, and my package was delivered to the wrong house. I was home when I received the message that my package was delivered and I immediately went outside and the package was not there. I called UPS and they were acting as if I was lying about not receiving the package. I called and emailed and nothing happened. Two days later, on a Thursday, I saw our regular driver and told him what happened. He told me that he was off that day, and I told him that our neighborhood mail man said that the driver was a 'white female'. Our regular UPS driver helped me to fill out a claim. Later, he came back And told me that it was delivered to one of my neighbors house, and that he was sent by UPS to retrieve my package. He knocked on the door and nobody answered. He left. Later that night I asked the neighbor and the neighbor said that my package was not delivered to her. I saw our neighborhood driver knock on her door. Again, I called and sent an email and told them what happened and I spoke to a lady named : Gabrielle Estras, and she seemed as if she was going to help me. This is how many times I contacted her : Gabrielle Estras 2/9/17 2nd time I called I called sometime last week 770-570-1794 2/17/17 called at 5:23 pm 3rd time 3/3/17 3:41 pm 4 th 3/20/17 4:39 Pm 3/30/17 1:02 pm It is now, May 2, 2017 and I still have not heard back from Gabrielle or Had my package delivered to me from UPS or from my neighbor. I WANT MY PACKAGE! Warning: Do NOT EVER SIGN A RELEASE FOR UPS TO DELIVER A PACKAGE! If you do and do not actually receive it-they will act as if you are lying, and tell you that it was delivered to you. I am angry! Our Neighborhood UPS driver Robert is awesome! This would have NEVER happened if he delivered my package. read more

If I could give 0 stars I would. I had a birth certificate coming from SF to Alameda. It has been 4 weeks!!! I was told to put in a claim. I tried and it said there was a system error. I am beyond upset, this is a time sensitive document. I am at my wits end!!! Its been sitting in the wear house, yet PACKAGES FROM PETCO ARE DELIVERED TIMELY. read more

Someone is very naughty at this shipping center. He is playing secret santa and stealing packages. My Nordstrom package got sent here and never arrived to me. Hope he has fun in my size 4.5 boots. Maybe UPS should be more selective with who they hire. When you are getting review after review that packages are going a missing don't you think it's time to see which of your workers is the naughty one? read more

If I can give it zero star, I would. Because oakland ups is so bad. My package was not delivered because the contents were stolen. I hope they found the inside thieves soon and fired them. Ups needs honest and reliable employees. read more

I would like to find out who was the delivery for my package. Honesty, I haven't moved anywhere for 3 years. I have ordered and received tons of packages with no problem at all. This is the first time I have this problem with UPS. My address isn't that hard to find, just go straight from street to my apartment unit, the is a big number on the door, and there is a door bell , no gate or hidden unit. Especially, I was expected my package was delivered on 10/25 so I asked my parents to wait for the delivery. They sat close to the window where they can see if someone come close, or ring a bell but there was no one. So the delivery didn't even come to close to my apartment. So he was being lazy. I had to call USP service to figure out where my package was so I can pick it up because it already 1 day late and they wouldn't delivery it today for me. My business has been holding up and I was so mad. This 1 star is for a lady who help me at a picking up counter, she was fast and helpful. read more

UPS - Shipping Centers Near Me - Oakland, California

The Oakland UPS hub is an especially good reason for bay area residents to avoid UPS service at all cost. If a package I am tracking goes through San Pablo without a stop in Oakland, there will be no problems and I'll get it on time. If it lands in Oakland, my best hope is for a one-day delay. There's about a 40% chance it will never even arrive. Some examples: * Packages sent "out for delivery" then marked "delivery failed"--without any attempts and even though packages are left by San Pablo drivers all the time. * One package (flowers for Valentine's Day,) went out for delivery and just never arrived. The driver lost it, stole it or forgot about it. * Many, many packages long delayed. Don't bother trying to call. Your best hope is to get someone telling you they have no idea what's going on. Really, if you live in the East Bay and there is any chance your packages might go through this station, use USPS or FedEx or freaking carrier pigeon. read more

UPS is the worst. First of all, I can be home and the delivery guy doesn't even knock or ring, just puts the slip through the door. That's been going on for years. When you go out to Pardee, it's like a Saturday Night Live version of a delivery company, but it's not funny. Just a couple days ago, I drive all the way out there (because the delivery guy can NEVER seem to get the package delivered) and I signed for my package, got it home, opened it and to my surprise I had no idea what the contents were. I then look on the address and it's not my name and not my address. I get in the car, drive ALL THE WAY BACK to return it right then and the guy says this is the 3rd time that had happened that day! It took about 5 minutes for someone to finally find my package in the back. Today, just now, I got another slip through the door. I'm home so how did this happen? How bad can they be? Really bad. So, so, so, so bad. That's how bad. I will try not to buy anything that uses UPS anymore, but sometimes you don't have a choice. They are lower than low. Worst of the worst. They get zero stars. read more

the delivery in my building is horrible . the address is 559 and 557 Buena Vista Ave alameda . every time i order online i ask the shipper don't ship by UPS coz the delivery man always but sign no one at home and leave door tag on the door . I and our neighbors we were talking about UPS service and we will complain to the Alameda city hall .. I write this coz in my eyes I saw the delivery man stop the UPS truck and walk down to the main door I was walking behind him ! He put door tag on the door without trying to call . And walk a way !!!! This is not a delivery and he don't do his job . This happened at 1:40 pm on October 13 , 2014. I think it's easy to know the name of the delivery man . If the UPS management or whoever in charge check how many times this guy deliver in this address above I'm sure %100 none !!!. read more

I waited a whole day for a package. I spotted UPS truck from my window, and decided to go out to make sure driver don't have any problems with apartment entrance. I was stood right in front of the truck, waiting for driver to go out and try to deliver, and you know what? He just drove away!!! Right in front of me! And 10 minutes later I got this in my tracking status: Oakland, CA, United States 11/05/2013 6:02 P.M. The customer was not available on the 1st attempt. A 2nd attempt will be made. 11/05/2013 6:44 A.M. Out For Delivery p.s. btw, it is UPS 2nd Day Air®, but looks like nobody care... read more

I am very angry. I am a hairstylist. I have a lot of clients who rely on me. And I have been told that my items would be delivered at a certain time and it never happens. Unbelievable. read more

After waiting all day for my package to arrive, the tracking info popped up to say that delivery was attempted but receiver was not available. WTF really??? I was sitting next to my door for HOURS. The driver didn't even bother to try to deliver it, obvs. Now I am told I have to go to this godawful facility and wait in line for several more hours to pick up my urgently needed package. Unbelievably bad service. I'm not surprised the other reviewers here have so many problems also. read more

UPS HAS HAD OUR CHRISTMAS SITTING IN OAKLAND FOR 5 DAYS!!! We live 30 minutes south of there. I called today....they can't find it!!!! Whenever possible, I will ship Fedex!!! read more

I'd go FedEx. The quality of service here is lacking, and there is no sense of responsibility or pride of service. It's always, "I'll do the least that I can do". I had to call 3 times and finally get a manager before my package was shipped to the address repeatedly given. read more

FCUK the UPS driver that has Huntwood Ave route; Hayward CA. I was waiting for the ups driver from 6pm-8:30pm... I was wondering where he was because it was getting late already. So, I finally got back on UPS.com to track and see the status of my package. It said the first delivery attempt was at 8:00pm. Ok first of all, I was at my apartment gate waiting for the crackhead ups driver to come but he never did, so how the fuck is he gonna say he tried the first attempt when really he was never around in my area. Bullshit! So then I called the 1-800-FCUK-UPS and told them I waited for their driver to arrive for over 2 hours and that he never came. They asked me if the driver left a notice or a note in my door or the apartment gate callbox. I told the lady on the phone "how can he leave me a notice when he didn't even show up in my apartment complex?" So then she apologized and said they will try the 2nd attempt the next day, but I said no and that to put my package on hold for pick up tomorrow.. I'm tired of these lazy ass UPS driver that won't get off the fcukin truck to actually walk their ass off and knock on peoples door and leave a fcuking note. (Some packages are important asshole) To the UPS driver that has Hayward/East Bay route, I hope you get your ass laid off and fired so you can stop bullshittin to my neighbors in my apartment complex because this is not the first time you've done this shit. Hope to see you soon mr. Bullshit aka Lazy fcuk. You're lucky I gave you 1 star. read more

Trying to look up the number for the drivers set the United parcel service and Oakland the driver that delivers to by home is not the same driver that usually delivers and how I know that he always rings my doorbell and says UPS I always have my front door open and say thank you to day was quite an experience I heard the gate open and my front yard and I heard a Box thrown on my porch and hitting Li bricks and falling down onto the ground But I was standing at the screen door I'm watching him he lees and leave the gate open the region where I have the gates close of because I have bugs and I don't want them to go outside and get loose and bother any of the neighbors sky had a total attitude and it really upset me.... And then I'm trying to get a phone number Have UPS in Oakland the main facility or hub to file a complaint all I get is some stupid a** recording and it won't connect me to the correct area so I decide to go on Yelp and vent.... Now I'm gonna sit down and write a letter to their corporate office and file a complaint you should wake up everybody in Oakland specially the supervisor of the drivers.. I didn't get outside fast enough to take a picture of the truck to get his license number and truck number Usually I'm smart enough to do that right away very disappointed with UPS takes one idiot To make it badd for everybody just one idiot read more

This happens quite often and I have reached the fed up stage. Instead of knocking on your apartment door (I was home), the Ups deliverer just leaves a form at the mailbox station, and it has almost no information and nothing checked. Called the automated system and package could not be identified by the info invoice. Spoke to telephone agent, and she could not give any info on the package other than it was being returned to the depot. Note that this notice was left today, but dated 3 days ago. It was probably my insulin resupply - I am almost out. UPS has been going downhill the last few months and I now hate being forced to use it. Atrocious service! I would strongly encourage not using them for critical medical supplies! read more

Huh. The address is the same, but I feel like I must be going to a different UPS facility than the other reviewers. Every time I've been there -- including December holiday rush times -- I've been surprised by how pleasant it's been, because I've gone in expecting slow, surly service. I went in there twice this week (we don't have a landline, so we don't have a door buzzer) and they were beyond friendly. The first time was the middle of the day and I was wearing my Oakland Animal Services volunteer shirt, and several employees came out to talk to me about dogs and volunteering at the shelter. (Obviously, there wasn't a line behind me!) The second time was for the "same-day will call" service. So yeah, the line was long. Everyone in the area who wants their package that day has a one-hour window -- that's a lot of people. It did take a while, but there were probably 30 people in front of me. But hey, I passed the time talking about shoes with the well-shod guy in front of me and now I've got a new shoe store to check out today. And when I got to the front, the woman who helped me was super friendly, found my package even though it wasn't on The List like it was supposed to be, and had me out the door with a smile. read more

This place is a joke i ordered a a package and it requires my signature so i stayed home from work i waited all day the tracking said it was in route by 6 pm i guess driver decided not to finish his route and decide to put there is a delay due to security check come on im still waiting for them to to let me know if my package was gonna make it today or not cant believe how they just leave people hanging like that my package was out in delivery all the sudden theres a delay with no further information when i order anything im makin it a point to say not to use ups or cancel my order read more

I just had the worst customer service experience in a very long time! We have been waiting for our 2 TV's we ordered from Target, which was to be here yesterday(11/28). TV #1 came yesterday at 8:30-9am yesterday. I knew the 2nd one should be along shortly. I go to leave at 11:30am and there is a notice on my door. Hhhmmm, my doorbell didn't ring, so I call UPS. Customer service doesn't even have their own Info Notice information, however they would make a report and someone would call me within the hour. No call! This morning no TV and no report even made, now the Info Notice says Estimated Time before 10:30am. I am aware of what estimated means, however if you estimate a specific time then that's what it should be. So I call again and ask for Supervisor, I am transferred to Las Vegas and spoke to Tony who was very nice, he asked questions, took my report, gave me a report number and said a supervisor from my area would contact me with in the hour. Well Reba did contact me and her responses were as if I was crazy to think that estimated didn't mean the time that was specified on THEIR sheet. I said then UPS should just say Estimated Time between 9am-7pm then customers have the option of waiting or calling and having it held for pick up. She told me that if she was me she would not have even thought like that, even though it's written there by them. She also didn't understand why I was upset about an Info Notice that was left by again THEIR driver and yet they had no information regarding even the first attempt. I am confused at the attitude of "well since I know how deliveries are here, I wouldn't think that." those are Reba's actual words. The fact that a driver can come and since for whatever reason didn't even bother ring my doorbell and just drop a slip is mind boggling. The fact that I have to be transferred to the Las Vegas call center to even find out anything about my package is too. But what's more disturbing is the utter lack of care shown by the Oakland office with someone else's belongings. As a business owner if I had the whatever kind of attitude that apparently UPS has I wouldn't have anymore business. The fact that this is a major corporation and this woman feels so secure with HER job and the fact that either way people still have to use UPS is disheartening. WELL UPS I WILL NO LONGER USE YOU AND IF WHAT I WANT CAN'T BE SHIPPED ANY ANOTHER WAY THEN UNFORTUNATELY YOU WILL HAVE ALSO CAUSED SOMEONE ELSE TO NOT GET THAT SALE TOO! KUDOS AND GOOD JOB UPS ON MAKING OTHER PEOPLE LOSE MONEY BECAUSE YOU ALL CAN'T BE COMPASSIONATE(look it up if your not sure what it means). read more

Will keep this short and sweet. I opted for a pickup in order to save time waiting at home!! BIG mistake. Line 40 deep staffed by two employees with zero urgency!! read more

Don't claim that my packages are on the truck and out for delivery and then suddenly change the status. My packages have changed from "on carrier vehicle" to "A UPS ERROR HAS DELAYED DELIVERY" for two consecutive days now. It arrived in Oakland on Wednesday night and now they won't deliver it until Monday. Or so they say. F U UPS read more

Quite possibly the worst shipping experience I've had in a long time. After missing a delivery (which oddly required a signature?), I used their automated phone system to request that I pick it up. First mistake. Their phone system confirms that it will now be at the facility, and tells me that I'll receive a call within the hour with confirmation. I thought, great! Second mistake. No call, so the next morning (abt 15 hrs) later, I check the status online (no info) and call customer service to ask what happened. He says -- oh it's at the facility. What facility?? What address? He gives me the address as though I should know it. The facility opens at noon. I leave midday to go grab the package and spend 40 mins in line, only to be told that -- oh it was actually shipped and held at will-call at the other facility, 20 miles north. .... She takes another 5 minutes to find the address of that facility. Absurd. read more

Complete BS!!! The driver doesn't even deliver the packages. This is the second time this has happened, doesn't leave a note doesn't knock, I was home and the driver never showed. Then when you call you have to wait days to pick up your package and all the lady on the phone advised me to do is create an account to schedule deliveries. The hell! I don't know what's going on with UPS but I'm highly irritated. read more

My son paid extra for 3 day delivery for a birthday present he was sending me, due to arrive Friday Dec 5. It is now Monday afternoon Dec 8 and it still hasn't arrived. UPS should charge extra for guaranteed 3 day delivery if (as in Xmas season) they are unable to meet that date. And given that it was paid to arrive last Friday, it should certainly have been a priority for early morning delivery today -- which obviously it wasn't since it still isn't here. No one in my family will ever use UPS again. read more

I have lived all over the country over the past ten years, and never ONCE has a UPS deliverer EVER actually attempted to deliver a package by actually knocking or ringing the doorbell! At least not on the first attempt. I know this because due to my job I'm often home during the time when they claim they've delivered it. I also often have very loud doorbells, so even if I was in another room, or even the shower, I'd be able to hear it. And my doorbell has never been broken in these situations - I've always tested them immediately after (and this is in apartment buildings where you couldn't just knock, because it is just the door to the lobby or front gate). Sometimes if they've actually bothered to leave a delivery attempt notice (which now they rarely do), I can get them to actually deliver by first contacting support and then leaving a detailed (and yes, patronizing, but that's what it takes) note instructing them how you 1.) ring the doorbell 2.) wait for an answer and 3.) give me the package. On the first attempt they claim they don't have key access inside the gate to the apartment building (it's also a very small building, mind you, not one that would take me minutes to meander to the gate - the gate is like 10 feet from my door), which is a lie, because back when they actually made second attempts, instead of leaving it at the access point, they would open the gate once I reminded them that they do have key access. So ringing the the doorbell is the best practice and should be standard. Now I guess after the first "attempt," they just leave it at an "access point," because they say they "assume if no one his home at the first attempt, they won't be home at the second." Well, it seems the whole time they already assume no one is home during business hours, and just leave attempt notices without actually attempting! I can't be the only one who's experienced this, right? How do they stay in business?? This whole UPS "access point" thing is ridiculous to begin with. UPS lies and says they make one attempt, but I was home, and they did not even ring the doorbell. Now, instead of making a second attempt, where I could call them out and tell them to actually do their job and ring my doorbell and attempt to deliver the package, they just send it straight to this "access point," First of all, this is on a very busy street with only street parking, so if I'm trying to get a large package, it's very difficult. Either I'll have to park far away and carry it a long way, or I'll have to keep circling and circling and fight with all the other cars for parking. Second, the woman working there took the opportunity for me coming in just to get my package (which should have been delivered to my house) to try and sell me things. I'm sure UPS promised her that taking on this job would get her more business, but I already didn't want to schlep out to get my package, which I ordered online specifically so it would be delivered to my home. So no, of course I'm not going to be in the mood to buy some random stuff, and it just makes me annoyed and less likely to shop there. I see their reviews are going down on google because of this access point thing. If I were them, I'd quit cooperating with UPS. UPS is hurting their business and everyone else's! We shouldn't be encouraging them to deliver packages to these "access points" instead of people's homes as the requested and paid for! Calling them does nothing. I called UPS and was hung up on (sent back to the queue) because I gave them the tracking number and not the claim number or something, which I don't think I even had. When I told them that, they just said "ok" and hung up on me, instead of explaining where I could find it. After speaking with 2 other reps, I was told I would get calls from 2 managers regarding these 2 employees within 1 hour. When I talk to customer support, they tell me the local office will call me back within one hour, yet they NEVER call me back! read more

ok. Especially in a shitty economy... WHAT PART OF "I authorize UPS to leave my pacakge(s) here. I agree that UPS will not be liable for any loss or damage that may result from leaving the shipment at my request" do UPS delivery asshats NOT understand? They waste their own time and company's money ignoring the door tags you sign so they can come back tomorrow to waste everyones time again. I work my ass off at my job. At this time of year especially, I can't take "time off", and as previous UPS dealings have proved, even when you take time off to stay at home they amazingly seem to forget how to use a doorbell and just leave another tag. I don't bus my own tables. I don't tip well if I don't get good service, and I'll be damned If I should be expected to take off work to do someone elses job that i paid them to do. read more

If I could give this place NO stars I would. ZERO STARSSSSS!!!!! When someone priority orders something its because they NEED it, not because they WANT it...it's not complicated. If you wish to read the rest of my rant continue... To the other customers: My husband is a peace officer and needed this package ASAP. And I mean ASAP. We ordered it on Friday and opted (and paid more for) one day deliver from Amazon (because it was sold-out everywhere else). Not only did it not come on the next business day (Monday) but the package got mixed up between Oakland and San Francisco a few times and when I finally spoke to someone (the 510-633-3954 # posted below by a fellow yelper) they said that it was misdirected and that they are required to get it to us by 3pm Wednesday. Well sonny, Wednesday is two days late and we need that package NOW. I've never felt as enraged as I do at this moment over a package being late but this...is a whole other ball game. To the company managers, CEO's, people in charge, whatever: Get your workers' shit together! This is absolutely ridiculous. Like I said before, I've never felt as enraged as I do at this moment--and I'm an extremely patient person--don't let this yelp review go unnoticed. Get your shit together UPS! From the highest of the high to the lowest to the low--get. your. shit. together. --A veteran, married to a veteran, who is now a peace officer. read more

Wooorsstt ups store ever came here coz had to drop off a high priority letter. The black lady in front was so rude on the phone.. "Saying you are so dumb" to another person on the phone. When I asked her for help to confirm if I did my paperwork right she just grunted.when I asked her for tape for my (ive done this many ups a lot) and she just shouted.. "you should bring ur own tape for your stuff". I just decided to lick it coz she never helped. Worse lady ever read more

Unprofessional. Unreliable. Full of shit. This place is a nightmare and I CRINGE every time I make an online order that ships via UPS. I paid $30 extra dollars to have a package delivered within 1-2 days. It's going on day 6 and still no package. I made a very specific and simple request to pick my package up at my LOCAL ups in Alameda. These assholes sent it to the main facility in Oakland and I've had to call 3xs already trying to correct the delivery. Each and every time I call customer service, they claim I am supposed to get a "call back" from this place. Well each and every time they never call. So I have to call back and wait on hold for 20-40 mins at a time. All of this, just to get someone to confirm they will send the package to the right place. read more

What a joke UPS delivered my wife's Christmas gift three days late. They said they attempted a Christmas Eve delivery but I was home all day. Now, they say my package is late because of weather or natural disaster. I live 20 minutes away and the weather is in the 70's with no rain for the last month. The tracking said it arrived in Oakland hours ago. I stick by my vow not to ship by UPS again. I cannot however choose who Amazon or anyone else uses. read more

not the end of the world and we weren't even really upset, we just wanted to get our package. i get on the phone and the ups guy actually started yelling questions at me. i asked him to please not yell at me and that i was just trying to help him resolve the issue. i mean he literally started out angry from the get-go. i did not place this order so my husband called him back. the guy did apologize to my husband for being rude to me, which is appreciated. so, my husband drove to ups to get the package. he said he felt like he entered a room of a bunch of aloof high school students serving detention. that everyone there seemed miserable. now an entire other package is going through the same process, so i am guessing we will have to make a trip back to the ups store. its weird, i thought ups was such a great place to work at. seems like everyone is pretty miserable. after reading a lot of the other reviews, it sounds like the drivers and the stores are not communicating well with each other. my sneaking suspicion is that there is something inherently wrong with the system, and that everyone is blaming each other without any real solutions happening. but really what it comes down to is corporate. overseeing customer service, addressing and solving current problems and fairly compensating their current employees. that would eliminate most of these issues. imho read more

If I could give them 0 stars I would. Do yourself a favor and ship with anyone else. Drivers don't even ATTEMPT to deliver packages; they slap a notice on your door and hightail it out of dodge. I work from home and I have two dogs; whenever anyone rings/knocks, I open the door. I also paid extra for overnight shipping for an urgent package. Package was alleged to have been delivered at 9:58; I called ups at 10am to ask why I didn't have my package and why driver didn't knock. Still waiting for follow up and my package. Am self-employed so if I don't do my job, I don't get paid. Without my supplies (and 2+ hours with customer service) means I'm screwed. Hope they all have a happy holiday. :-/. Worse. Service. Ever. ETA: Don't know why this didn't show up in December; hope your packages were delivered timely. read more

There was a time when I would highly recommend UPS as my go to shipping service. That time has passed. Recently I ordered a perishable product which the seller sends via UPS 2nd Day Air. I am still waiting for the delivery of this item which I should have received 5 days ago. I have been a longtime customer of UPS of nearly 20 years and pay for daily delivery and pick up service. One would think that such loyalty would provide some kind of leverage. It does not. Needless to say I am exploring other options for my delivery business. read more

The customer service here is unprofessional and disrespectful, avoiding UPS in the future.

UPS was supposed to deliver a package for me to a business address where a receptionist is at the front door. Tracking for this item informed me "recipient not there" at 7:30pm for first attempt delivery. Ahh..problem is SECURITY CAMERAS INSIDE STORE & STREET CAMERA CLEARLY SHOW UPS NEVER SHOWED UP ENTIRE DAY. Also, delivery location is only a few miles from UPS but package was on truck from 6:30am-9:30pm & never came. Driver had recipients phone number also, who happened to be waiting all day for package. Terrible, I won't use UPS ever again. read more

Box containing new equipment from xfinity was delivered with corner ripped out, multiple very black scuff marks on corners, gouges in the side and the entire bottom of the box blackened and almost all the the tape severed. I don't know what they did (find that it was dragged down the road and then jump on it come to mind) but the result was that the package CLANKED. this is rarely a good sign when the cargo is electronic. called ups. told them that: 1) i did not accept delivery under these circumstances; 2) i was not going to schlep the box down 3 flights of stairs and risk permanent injury for the convenience of ups and that they needed to pick the box up. [i'm an old bat w/ numerous back surgeries and shoulder replacements and the package was heavy,] 3) was told that they would. they didn't. called in yet again. was told they would pick it up. they didn't. and repeat. called in again to file yet ANOTHER damaged property report. was transferred from "service" (HAH!!!!) to damages to service to damages back to services where i was told that a manager would call me the next day to set up an appointment for pickup. i confirmed the phone number for the call. need i say that, of course, no phone call was made? i still have this pos and called xfinity. they will pick it up and replace it. bottom line? under no circumstances send anything other than rocks or rotten fruit via ups, there are actually delivery companies that do what they say they will. ups isn't one of them. read more