It would be nice to have them to work a bit faster. If you walk in to pick up your package expect about a 30 minute to a few hours wait. You do get what you paid for, always pay for express shipping so it's there on time. This one time I got ground shipping, the delivery guy didn't even knock nor ring the doorbell and it took 4 weeks for me to pick up my package at this location, pay the extra for express shipping. read more

Horrible customer service on a missed package delivery with time sensitive material. Rerouted package, took a day off from work and package did not arrive until 831 PM, but I had already given up and left to get some dinner. Even better: when I called to see if UPS could help with my problem, they wanted me to sign up for a $40 annual service UPS MyChoice and were not at all interested in resolving my problem. So, UPS, USPO, no difference. read more

If there was a minus they deserve it! My Mum's friend was walking her dog she rescued from Katrina, in Oakland. She stopped at the crosswalk and a UPS truck took her dog out and missed her by inches. The pooch was stuck under the tires, she pulled her dog out while hysterically screaming and hearing her dog yelp with fear. Her Pooch punctured her 30+ times, she ran him to the Vet and he sadly died in her arms. UPS never called her to even say sorry, she had to call them. The driver had no compassion or remorse for his actions, he said the dog was off leash and thankfully with a police report and eye witness' she could prove that was a lie. The driver said he didn't see her, she is a Big woman, she yelled, how could you miss me!!! I am disgusted and will NEVER use them again. Imagine if it were a child. They make me sick!!! read more

Wow, terrible service. The driver leaves an incomplete "sorry we missed you" notice on my door and on the back it says to sign it to give them permission to leave your package and then put it back on the door. I do this and also tape a sign on the door with my signature since last time he ignored my instructions and put the second "sorry we missed you" notice right next to my signature, but didn't leave the package. Sure enough... he did the same thing again. Apparently even a huge sign on the door with my signature isn't enough for the driver to figure out to leave a package! read more

I hate UPS because everytime they deliver something to my house they leave these notes on my door because of mistake THEY made years ago with lost packages and theres no way I can reverse that so now UPS won't just leave the packages at our door when we're not home. Who is home during work hours anyways???? Anyways, so I always end up having to hold my packages there and have to come here to get them. In the evenings the lines are always long and the employees are superslow. I came here the other day a little past noon (when they open) and they only had one employee working on pickups. I stood in line for a good 15-20 minutes before the line even moved. I was only 3rd in line. By the time I left the line wrapped around pretty long. UPS.. you suck. read more

I will get give 0 star if I could. Monday try pick up my package, arrived at 3:45 there is about 39 people waiting in line. Guess what?! Only one guy working! What's wrong with this company. Will use Fedex next time read more

Adding to the list of complaints that never get heard... Bought a TV online and on the scheduled delivery date, the package never arrived. UPS said they couldn't find it and filed a lost package claim. Two days later package was found and out for delivery. Never arrived. Got rescheduled two more times and never arrived. Desperate, we decided to just pick up the package ourselves - though this hub has really inconvenient hours. There was a long line out the door full of angry people with similar stories. After over an hour wait, we finally got our TV. Meanwhile, another TV got sent out because UPS never notified the shipper the original TV was found. And guess what? 3 days in a row now the tracking site has said "Out for delivery" and 3 times it has not been delivered. We reported to the shipper who said to just ask UPS to return to sender. Doubtful they'll even get THAT right. read more

They are horrible and no help at all, they lie and say they have delivered your package and reality they did not. If I could give them negative stars I defiantly would! read more

UPS should be ashamed of themselves for even having a facility like this. They "attempted" to deliver a package to me. No door tag left, I question if the driver even dropped by. Requested to have the package left at the facility-they said they called.. NOPE again. Then I'm told by customer service I can pick the package up after 8:30pm (think about WHERE this facility is located) HOWEVER... they close at 7pm. This experience is EXACTLY why I use FedEx for my shipping. These employees fail to realize there are MANY other shipping options and they can quickly be put out of business by the competition if they keep these antics up. read more

I just went there only waited for 2 minutes.. The elderly gentlemen was friendly and prompt. No problems here.

This comment is in regards to the delivery driver and his display of finding the right address to deliver the package. The driver claimed that he came to my crib to deliver my shipment and no one was home and now I have to wait another fn week for my packages. WOW!!!! I was in my living room with the door open waiting for my delivery. I just seen the FN driver passing by in front of my house too and that NO they didnt come and knock on my door. This service is just some BULL-ISH!!! I'm FREAKING PISSED! read more

Such a useless company. Failed again to deliver very important package when they said they would. Driver lied that he attempted a delivery (while failing to leave an attempted delivery tag) and when I confronted them about this they would not take responsibility for their error and lies (just some mealy mouthed . What's more is that the offer no written complaint process on their website. I have a problem every time I buy from a vendor that uses UPS.I should add that Fed Ex is no better. At least the USPS has a complaint process. read more

UPS doesn't have it's act together. I placed an order and when I did I was told that the package would arrive via UPS within 3-7 business days. UPS made sure to schedule delivery for the latest possible day. The package sat with it's sender for 3 days before UPS bothered to pick it up for shipment. After picking it up instead of having the package in transit UPS had the package sit in a facility in Illinois for 2 more days. The package finally arrived in the Oakland facility to be delivered to an Oakland address. UPS STILL failed to deliver the package. They put a delay on delivery due to "Operating Conditions". I also had to wait on hold for 30 minutes to talk to a customer service rep. about all of this. I'm thinking twice before using UPS again and requesting a different carrier if possible the next time I purchase something online read more

Terrible, terrible service. Driver did not want to deliver my tv because it was too big. He claimed he attempted delivery but didn't. I called and reported him and they said they'd try re-delivering, but when I call back, they said that driver had just driven back and I had to pick it up between 9-10 PM. Really? Awful company read more

Right now my package has been sitting in this building for six days, and for some reason UPS hasn't managed to deliver it to me? I've called them every day for four days, and each time (after a lengthy conversation with a computer and a long time on hold) I was told they would call me back and that it would be delivered "tomorrow." I never got a call back, and it hasn't shown up. Now I'm being told it can't be delivered at all because too much time has passed (but it's their fault that too much time has passed!) (psst- when you're talking to the computer, the magic word to talk to a real human is "agent") I'm not even ordering stuff that's shipped via UPS any more- it's that bad. read more

If I know a package is being delivered via UPS, I expect there to be a problem, every SINGLE TIME. How are they even still in business? Driver's who never show up, but say they did, or say the "business" is closed, when it's clearly a residential address. Now in addition to not even attempting to deliver, they just take it to a UPS hub, AKA the liquor store in a bad neighborhood. It is pretty much just guaranteed that I will not get my package on time, will have to waste time trying to figure out why the driver can't do his job, and land up having to pick it up myself. Great, a delivery service that can't deliver. And everyone at the main UPS center is also worthless. Absolutely worthless. read more

Yikes! I have had many problems with delivery at my house, but these guys really take the cake. They will omit so much information or make up stories, and tell you they can't do anything to help you, but in the end I think they are just stalling or hoping you will go pick up at their center. For starters, they don't tell you that even if you sign their InfoNotice delivery tag that gets left on your door, whether the package gets left or not will be at the driver's discretion. They just take the tag, leave a new tag, and no package. Then they don't tell you that if they say delivery will be the next day after 5pm, they may come much earlier. I came home early from work to receive the package at 4:30 and the driver had come and gone, only leaving their final tag advising that the package would be returned to sender. Then if you call the 800 customer service line, they will tell you they cannot get the local center in Oakland on the line and help you work it out (not true, with pressure & persistence they will do it, they just try to avoid it). They will tell you the local center will call you in 15 minutes, and they will not. And the local center in Oakland did not answer any of my phone calls, just let it ring and ring. Then they will tell you that your only choices are to pick up the package at will call or have the package returned to sender. Not true, with pressure and persistence they will come back out and deliver the package, even at 8 or 9pm. If you are willing to spend hours on the phone. The local center also sent emails and entered on their manifest that I requested a change delivery to hold my package at will call, which was not true. I think they just enter whatever from their drop down menu. I think they must have an impossible contract from Amazon and other online retailers they are trying to fulfill, but they can't handle it, so they just rush through the deliveries and try to get as many people as possible to pick up their packages at Pardee. I have to remember!! Don't have anything delivered by UPS! Not worth it! Will end up spending hours on the phone with customer service. :( read more

They refused to deliver a package to my work when I couldn't be home in time because I work a few miles outside of Oakland. Their "customer center" hours are weekdays only 12-7. Impossible to get to without leaving work 2 hours early. They are closed weekends. In other words, if you have a job, you won't be able to get there. In addition, every time I have had a shipment in the last two years, they send a notice that the package will arrive the following day. When I get home, I have another email stating that the delivery has been changed to the day after. 5 times in 2 years! I have started talking to online businesses and asking for delivery methods other than ups read more

UPS used to be great, always on time. NOT ANY MORE! I never get my package on time, I told them time and time again, my address is business address, we close at 5, they keep showing up at 8 pm according to their online tracking. for the last year, all my package take 2-5 days longer . USPS is much more efficient now day. if I have a choice I would never want my package deliver by UPS. PLEASE DIE AND GO OUT OF BUSINESS. so that some one else can take you place. read more

I do hope that UPS will somehow improve their service by hiring a competent staff to deliver our packages. I'm very disappointed that my package was not delivered today because of a lazy ups staff who noted in the status of my package that "the business facility was close". It is not a business facility, Its my home address! Its so easy for that staff to lie just to extend the delivery date. We, customers paying for the timeliness of your delivery. Your business reputation is very important. To the UPS management - Please address this issue, it seems like you have a staff that have performance issue. Who knows if its being done to other customers... read more

It feels redundant after all of the other reviews here, but the delivery guy NEVER rings the doorbell to "attempt" delivery. I have been sitting in the living room, directly next to the door, and had the "attempted delivery," tag left, when there is no chance I would have missed the doorbell, or even a knock. With this last attempt, I called the helpdesk, as was super-UNhelpfully told that the driver absolutely rang the doorbell. Is the driver lying not enough? How the heck could the phone person have known "absolutely," that the driver rang the doorbell. When I told this to the person on the phone, they said they could blast a notice to all of the drivers to remember to ring doorbells. What an idiotic response, totally free of any accountability for anyone. Because of this, I get to add to the cost of UPS shipping the time and hassle of driving to the distribution center to pick up my package. It kinda defeats the purpose. Use anything *anything* other than UPS; they're the worst shipping company here in the bay area I have ever encountered, and are totally unapologetic about it. read more

One day ship equals 4 days to them apparently, and when the driver finally comes to deliver a package that in their system should be in that truck ISNT in there then wtf, go to the customer service to find out whats goinf on. Told me i can come pick up my package at 9pm-10pm, okay i go there at 9 to pick it up and end up waiting till 10:20 to not get my order saying there hasn't been any update on my order. Thanks for wasting my time read more

Worst customer service ever. Went on a Friday night do pick up a package and the customers were fighting. Apparently one of the UPS workers wasn't following protocol and didn't know how to do her job. I don't think she should be working at McDonalds let alone UPS. But that's what I get for going to Oakland. read more

there is enough hate going around this page, so no need to add on. i came pretty late, just on a chance that my package had made it. i arranged for it to come to the facility via the 1800 number after missing it at my home address. the problem was that i never got the "will call" call from the facility telling me my package was there. so really, it could have been, but i just never knew. upside, was that the people there were actually pretty decent about opening doors and pointing me to where i needed to go. i did leave with this thought though: be patient. you did not get a package you were expecting, but people worked to get it to where it is now. be thankful that you can order things online, and that you do not work for UPS. read more

This review isn't based solely on this location, although I have been there before, and had to wait around awhile, but mostly it was very inconvenient for me to drive all the way out there by the airport, when that means about an hour round trip for me in heavy traffic on the freeway! I am writing today because I got a package notice last week and thought maybe I somehow missed the driver calling me, so I signed the back to leave it for me inside our lobby. I actually wasn't sure if the drivers had access to our lobby, but I thought it was worth a shot. Two or three days later, there wasn't another notice of delivery attempted, so I called and was told, I kid you not, that the tracking number I had was delivered that day, to some man, whose name and address was stated. They offered no apology of explanation for this, just told me I can pick it up at the center on Pardee Drive in Oakland. I tried to protest that they didn't come back, and how do I know if that guy got my package? It seemed very odd to me, and left me guessing if my dress was then taken to be a freebie from UPS, for their mistake...or if I go to the center and drive all the way out there, will I be given a box with someone else's clothing? This is just ridiculous! I called the company that I ordered from, and they called UPS while I was on the line, and then was told in turn, that I should go to the service center to pick it up and that they had made 3 attempts at delivery. This was clearly a lie, since the tracking from my order showed only one date, and several duplicated messages they just put to the affect that I said I will pick it up. They are morons on the phone, that's for sure! At this point, I don't have the energy to do the drive to the center, so I will let them return my clothing and start over, but insist on using Fedex or USPS only. On another note, last summer I shipped a bunch of boxes cross country and then back again (long story) with UPS, and one went missing on the rebound trip. They found it about a week or so later, but when they delivered it, the guy called from the front door of our building, and I said I would be right there in a minute, but he just left it there (a 30 pound box) at the door and I saw him in his truck. I should have ran and yelled at him, for not waiting for me. To add insult to injury, they had switched my clothing to a different box, (they told me they had to open it to identify the package that was missing), and everything was carelessly mashed together in a big jumble along with somethng that I can only describe as sawdust all over my clothes! The box was also mashed in on the top and sides. I tried to put in a claim that they ruined my clothes worth around 800, but they ignored it, and just sent a letter stating they found the box. Yeah, I know, but you guys ruined my clothes and covered them with sawdust! read more

The people here are friendly, never had a problem. Quick and easy pick up of packages! I've also been lucky enough to never come when it's during a busy time and I've never experienced bad customer service or lines out the door like the pictures. No problems on this yelpers end! read more

Why the hell would UPS transfer my package to the post office?!? If I wanted the mail man to deliver my damn package I would of chose USPS as my shipping option. read more

Totally horrible! There was no note, no phone call. I stayed at home for work just to wait for my package to come in. When I checked the tracking confirmation, it said it attempted to deliver and needed a signature! I've been home all day, no one knocked on my door!!! Now I have to go to this place after a long day of work just to pick up my package. read more

Horrible, they didnt come to my door and just checked the listings outside and determined they werent going to deliver. Even though the address and apt # is on the package. I Just moved here so my name is not listed in the directory yet. After days of phone calls it is still sitting there and I am here staring at the tracking number wondering if they will ever re-deliver. read more

If I could give zero stars...Please avoid UPS at all costs. I had a package that I have been tracking for three days now, and each day it says the package is "Out for delivery". Then, between 6 and 7 pm, the status changes to "in transit" and tells me the next day the package will arrive. Yesterday it even said "We left the package in our facility. This may cause a delay. We will deliver as quickly as possible./Delivery will be rescheduled." The short version of that? We forgot to do our job. read more

PISSED!!! UPS STOLE my package and keep lying about it! I ordered some aviators from amazon, delivery was attempted Friday July 15th. No slip for attempt of delivery was left! I received an email from Amazon and My UPS choice (that's right you dummy's I tracks my wish!). Now anyone that knows shipping knows that 2 day shipping should be delivered next business day.....that would be Monday. It's Wednesday and NOTHING! Didn't go out Monday, received an email Tuesday stating it would be delivered Tuesday until I checked the tracking and it says unable to deliver today..... Huh?!?!?! I call UPS and they tell me it was left at the hub......fine! Told them my husband would be picking it up. He speaks to someone, who says they will call back in an hour to tell us a puck up time.....NOTHING! I contact UPS again and was told "Oh! It was on a truck" you can't pick it up. Of course I speak to a supervisor...... Blah blah blah. So I get a call thisorning from another Supervisor who tells me my package was LOST yesterday, but now it's found.......and on a truck for delivery. However I TOLD them I wanted to pick it up yesterday! Even checking the tracking today it STILL doesn't say it's out for delivery! UPS toy suck! You have some trifling ass people working there and need to do better background checks!! read more

THE most unorganized UPS store. Are they all like this? Took over an hour and a half for them to find my package. I had to give my tracking number and address 5 separate times. Couldn't even tell who was a supervisor and who was a regular employee. They all looked confused. Pick FedEx. UPS just lost a customer. read more

Really the worst pick-up/drop-off location this company offers. Consistently (un)staffed by apathetic, slow, and unattentive staff. This particular day, there was one guy working both pickups and drop-offs. With 5 people waiting, he announced to the room that he had to "get off the clock." He walked out and another staffer didn't enter the room for 5 minutes. To the replacement's credit, he multi tasked quite well, helping two at a time to get caught up. Given the consistency of these complaints and universal dissatisfaction, it is clear that UPS has no interest in addressing customer service and gladly falls into the USPS trap of "what other choice do you have?". We see how well that's working out for the postal service.... read more

Horrible Service and Tell Lies! I paid extra $5 for a delivery change to an Access Point that's near to my house one week ago since this one only open from 12pm-7pm. (They only open 7 hours/day, Sat and Sun is closed, ridiculous!) As of today, the status of my package is still "delivery change for this package is in progress. / Delivery to a UPS Access Point™ location is pending." So I made a call this morning. I was told that a mistake has been made, somebody from the local would call me within an hour. I waited the whole morning and NOBODY contact me!!! So I made another call at the afternoon, this time they told me somebody has called me, the package will be sent to the Access Point tomorrow. I was like WTF?? My cell phone is always on and I have never received any calls or messages. I feel like i was treated like a fool. Can't believe I pay extra money for this kind of service. Just checked the status of my package, it's still in pending. Hope nothing goes wrong tomorrow. And I would avoid UPS from now on. read more

Package was out for delivery all day today with a window between 2:30 and 6:30. Driver showed up at 7:30 and then said he couldn't find my package on his truck. I was given a phone number for local Oakland office and of course no one would answer. I called the 1-800 number and they too tried Oakland to no avail. Now package is lost and an investigation is under way. How in the hell does a package go from out for delivery to LOST ??? I will no longer use UPS after this experience, as there have been other issues with their deliveries over the past year. Clearly the manager of the Oakland call center isn't monitoring the drivers and there is no way to directly call or contact the local office. read more

I am so excited to get my package in the mail I've been tracking it like a hawk on "Track a Package." First thing in the morning, the site says the package is "out for delivery" so I write a note to UPS and post it my apartment building front door telling them to leave it or call me. Of which, they do neither, but post on of those pesky notes saying 1st attempt failed. I was waiting all day home, today I could afford to, so I could get this package. 2nd attempt, 3rd attempt - I respond to their notes as they request but it is not good enough. the days pass- okay I know I gotta get a life. Now, the only option is to go pick it up at their tracking facility in on the other side of town, since UPS has proven itself from past experience that the package will never actually get delivered to my home. I always have to go pick it up. By the way, at the tracking facility, people typically line up outside a half hour before the door opens. Crowd control of the 40-plus people who are usually waiting for their package anytime within the one-hour pick-up window is usually reasonable. But come on, why can't they add ONE person to the solo delivery-slip taker job and make things go a little quicker?? Surely they can handle sharing an address sheet. There is a minimum 40 minute wait if you don't arrive 15 minutes before they open - so bring headphones/a book or be prepared to memorize what everyone else in line is wearing while you boringly stare-each other down. Sure, no one has ever been rude, in the many many times I have gone to pick up my package at the facility, but it really is unreasonable that I have so much experience going to pick up my package every-time when they could just respond to my wishes, which they requested, and leave the damn package at my place. Home delivery, sheesh. read more

So uncoordinated and so poor at logistics that you suspect that the employees are downright disingenuous. They have misrepresented the truth to me 3 times and I still don't have my package. Take your smart phone when you go. If they tell you one thing, check the UPS status on your phone to make sure it's the truth. I'm now a loyal fedex customer. read more

I ordered few items on H&M online and requested for overnight delivery, which cost $24.99!! Got a notification saying I will get my items the next day. 1-2 hours later, another email stating that my order will be delayed. Emailed H&M, no respond. Emailed UPS, no respond. Why paid $25 for S&H for the next day service if I can't get it on time? Mind as well, do the free shipping which said to be 3-5 days! read more

UPS - Don't USE it - This is the worst shipping service ever. After they ruined my Christmas - I once had to FLAG a UPS truck down and ARGUE with the guy that YES, I was home, and YES, he had my package. He did. He was tired and going to quit for the night. I was on my front porch when he sent text that pkg was not deliverable! Anyway, just used them again to deliver an expensive item from a music company. Paid for USP 2nd Day Air. That was a week ago. Package has been all over the mid-west. I gave them one star because I can't give them zero. But they are HONESTLY the worst logistics and shipping company ever. I truly think Pony Express would have gotten this package here sooner. read more

I downloaded this app just to say you guys are THE worst. I had 2-day shipping on the Monday before Xmas. It arrived in Oakland on the 23rd... And was out for delivery on Xmas eve. Never came. Now... Today is Xmas and the delivery date has been changed to the 28th. Seriously... You guys are terrible at what you do. Your service has been the drizzling shits every time I've had to deal with you, but now this is the icing on the Cake. Because you're so shitty at your jobs, I don't have my Xmas gift for my sister. I hate you people so much. read more