De delivered lady from woodland hills is trying soy steal my package from cult Gaia and nobody in the costumer service is trying to help me. Ups is the worst service. She left my package in a "wrong adress" but that's not true i will state the photo that she posted is a photo with no package in my neighbors home i know them perfectly and ofc she did left any package in there!!!! read more

UPS Customer Center - Photo on no package was delivered - Shipping Centers Near Me - Van Nuys, California

Why hate on a company that is great has been around since 1907 and has wonderful service. Never have a problem when I call 1-800 pick UPS.

I'm blessed with a two-hour lunch break at my workplace, therefore have time to run errands. I decided to pick up my package at UPS. I also feared I was going to miss the UPS delivery person and not get what I've been waiting for too. A bit of a line when I arrived at UPS -but moved adequately (I'm easily entertained, waiting in lines with my phone) as there was two attendants retrieving packages. Have your tracking number ready. Within 5 minutes, my package was retrieved from the back and I was off and on my way ... Small, free parking lot. Staff is wearing masks for COVID prevention. Just bring your inner "Greg Packer game" when you come get your package. (FYI: Greg Packer is known as a "professional line sitter" and bought the first iPhone, camping outside 5th Avenue Apple Store for 4 days). Stay safe Yelping out there :) read more

UPS Customer Center - Counter - Shipping Centers Near Me - Van Nuys, California

This UPS driver is illegally demanding to see drivers license from customers or she will take back your package. She grabbed my DL out of my hand and took pictures of it with her personal camera shown in her front pocket. It is not policy of UPS to take photos of your DL. I'm worried for identity theft. After I questioned her if it is policy of UPS to take pictures of customer DLs with their personal phones she rudely told me she is taking my package back and to figure out how pick it up myself. I had to call the police. The dispatch supervisor for UPS Art Barajas told me it is not policy for UPS drivers to take pictures of your personal identification and he would have talk with her. He refused to give me her name so I could include it in my police report and told her to leave before police arrived. I'm at risk for identity theft and she is rude and ghetto towards customers, she should be fired to prevent her from intimidating and stealing other peoples DL information. Don't let this happen to you. She ran away when she heard police were on the way. .. read more

UPS IS THE WORST DELIVERY SERVICE! The drivers steal packages! If you want the number to get a hold of the staff at this location it is (818)-947-4938 and (818)-947-4899. read more

Liars!!! Delivered 1 out of my 6 HUGE boxes from overseas to a completely unknown address. When I opened the dispute, NO ONE communicated with me, NO ONE gave an apology or explanation. But... sent an email to my contact from overseas claiming I agreed to come and pick up a HUGE package from their location when 1. I never talked to them, 2. Never agreed to pick up this package I wouldn't be able to carry myself, this is why I paid ups to deliver it, 4. And opened their dirty month to tell me theyll charge me if I don't pick up the package. Down below is a picture and an email they sent. Needless to add this is a condition the first package arrived in. read more

UPS Customer Center - Ups liners claiming I agreed to pick up the package - Shipping Centers Near Me - Van Nuys, California

See all

Well, what do you know, another delivery and another driver who can't follow delivery instructions. Put the package the locker when its supposed to be brought to my front door. I will be calling UPS Customer Service and filing a complaint against the driver, distribution facility and the Company as this is clearly discrimination against people with disabilities. read more

The UPS Team Dispatch fixed the shipping problem on Monday around 3PM. Lenny went out of his way to deliver my package that was delivered elsewhere in error. Appreciate his diligence. read more

Avoid UPS at all costs. Whether in person, on line, or phone (ha!). Unreasonably limited hours. They have one job to do, postal services, and they are unable to do this. MINUS 5 stars if it was possible. read more

It's honestly like UPS put an ad out to find the most incompetent employees in the world and decided to put them all here at this location. I was supposed to have 3 packages (all from different companies) delivered to my home last week - they all had the same delivery day. ALL three packages ended up saying "undeliverable" and when I called UPS customer service they said it was likely driver error and to go pick up my items at this location. Well, UPS customer service needs to get a clue - as this location actually doesnt store items aside from will-call items. I went to this location yesterday (the employee blamed the driver too!) and was told my items were actually at a warehouse and they can be sent here for will-call. I asked if they can send them to my address or another address (friends house) - they said no, its either back to the merchant or will-call. I opted for will-call... kicker is, the merchant has to make that change - so I was on hold for hours between all 3 merchants. One of my packages reflect that I was delivered to UPS will-call YESTERDAY (the same day I made the call) - so I went first thing this morning after CONFIRMING (IN WRITING) with UPS customer service that it was indeed there... I get there and NOTHING. My package still is not there. So I leave and call customer service because the man at the store is VERY poor at explaining the steps that I and/or the merchant can take and how my package can be released to me etc (its a whole runaround if your shipping address doesnt match your ID, which I 100% understand but he explained it horribly) - Anyway, his manager or coworker had to come out from a back room to explain things to me and although I could understand her recommendations/next steps better... She was a total you know what. I left and called customer service again and said that my other packages are now reflecting that they've also arrived but that I dont want to go back unless they can tell me with certainty that they are there. They said they cannot call any UPS location (storefront) but that I can give them a hold number for each. So, I returned a THIRD TIME and gave them these hold numbers and STILL NOT PACKAGES. Between the driver who dropped the ball, the incompetent rude employees and customer service who has no idea how their actual storefronts work... I honestly question if I will ever have another UPS delivery (at least by choice). Should I order another anything that comes via UPS, and it goes missing, im going straight to the merchant rather than these geniuses, as It's like talking to a potato when you visit this "customer service" center. Also their 10am-2pm hours make stuff like this SO much more inconvenient. read more

Business hours are too short and hard to find the office of the customers service center

Weird working hours. I was told on the phone to come here and pick up a missed delivery, came at 6pm, turn out they open at 7... and they were open till 2pm or something. Weird. Don't use ups if you can avoid it. Edit: added a photo of the line 10 minutes before it is supposed to open at 7pm. And that's a line of people who need to pick something up from a delivery service. read more

UPS Customer Center - Shipping Centers Near Me - Van Nuys, California

10:30pm at night sitting on the couch watching some TV my wife and I were both startled by a loud Knock on the front door. We didn't hear anyone say anything and went to the door to say who was it? Checked the nest camera we have set up and discovered it was a Freak'n UPS driver!? WTF?! What the heck are they doing delivering at 10:30 at night and knocking on our door?! On hold trying to get ahold of an agent to figure out how the heck to file a complaint and get in touch with someone at the distribution center. Not cool UPS....very not cool. You should have a policy in place that you don't deliver past a certain hour. read more

Night shift, great customer service. These guys exceed expectations Bravo! Ty miss Kim

They open only M-F from 10 am to 2pm to pick up packages on hold!!!! Packages get returned to sender because some of us actually have jobs ! read more

I am at home all day, Apartment Building with a Balcony facing the major street where delivery trucks park by the main entrance. Driver never showed up to deliver the package but they update the tracking on Amazon. Stet I g they tried to deliver. Drivers are liars and update with fake delivery status so they can go home early. I called customer service and she said someone will call me within on hour and they never did. The point is they pretend that they tried to deliver your package or they can't find your address so they can go home specially if the delivery later in the say. read more

UPS Customer Center - Amazon tracking showing delivery attempted. A lie because I am at home all day. - Shipping Centers Near Me - Van Nuys, California

After struggling trying to change the delivery of my packages (it happened twice) to a UPS store two blocks away from me (so I can pick up after work). They said it was not possible and held it for pick up at this Arminta location. A few years ago they used to be opened till 6pm and also on Saturdays till 2pm (or something like that), so I did pick up a few packages there even though it was a bit inconvenient. Now..... They are opened M-F from 10am to 2pm !!!! Is this a joke? I actually work and definitely cannot go at those hours. As I m sure most people are in similar situation. How inconsiderate! Of customers. Eventually they send the package back to sender..... One of them I lost the money I paid for because it was too much hassle. So frustrating!! The least they could do is open a couple of days in the evening till 6 and /or open on Saturdays!!! Very customer unfriendly. read more

I HATE UPS. Sends me a text saying i need to correct my address. I call and wait on hold for 20 min. I talk to an Asian lady and she assures me the address is now fixed. Lo and behold ITS NOT SHE LIED AND DIDNT EVEN PUT IN THE ADDRESS CHANGE. Do they "try" and deliver again and claim it can't be delivered. They don't leave a NOTICE or anything!! Then automatically return to sender after I've waited 2 weeks for this package. I call ups AGAIN and they tell me to go to this customer care center and it will be there Monday before they return it. THWY LIED AGAIN. It's on a freight literally here at the location but they "can't" open it until I call my shipper to have them authorize it and they don't even have a # I can call so I'm shit out of luck. Fudk u ups read more

They lost my package and when I filed a police report and a UPS report, a lady working here by the name PATRICIA started harassing me with her phone calls, saying she knows my name and address and she can see "I have filed a lot of prior police reports ". When I said the UPS drivers and under stress and deserve better wages and got mad and hung up on me. They do everything but "investigate " where you package is. Instead they try to intimidate you into thinking you were the issue your package got lost. read more

Terrible company! Not only will they lose your package after they pick it up from your home but then for a month will lie transfer you from rep to rep then have you fill out and fax documents to reimbirse you only to then deny the claim and state the package was never picked up after they told you the driver who picked up the package was interviewed he confirmed the pickup and said the mailing label must have fallen off!! I want to file a class action suit against them. Who wants to join me read more

The ups customer service center Van Nuys is absolutely the worst. I have had countless packages delivered damaged, broken, the outerbox being destroyed, packages tampered with, as well as packages stolen. I have made several complaints about these incidences only to be told at the drivers Handly packages with the utmost care. We all know that is not true whatsoever. As a matter of fact I've received packages with footprints on them. Unfortunately I've had approximately 3 packages stolen and I had to file a police report police said they could not do anything because this is an ongoing issue with the porch Pirates. I did end up talking to a supervisor named lorenda. She was extremely rude, harsh, and abrasive while speaking to me, she is absolutely disuusting. For the most part she accused me of some wrongdoing and said I can't believe this and we will not pay your claim period, and hung up on me. Who treats a customer like that? Personally she must have issues in life to treat customers the way she treated me. I cant imagine how she treats her friends, family, or someone she has a problem with. Now UPS put a block on our delivery address as well as the driver refusing to make a delivery. A few months ago one of the drivers blatantly lied by saying I went to the delivery address and nobody was home. I know that because my neighbor received a package when I was outside. Now is this driver just lazy or is something else going on with certain drivers? Also UPS in Van Nuys only has 1 and a half Stars. Makes you wonder. We all have different opinions and post different reviews but how many people have received damaged, smashed, missing items in the package, or packages stolen? I would bet thousands. Some of the customer service representative's at the Hub in Van Nuys definitely need better training and how to deal with customers. read more

See all

Nice people, took my package very mindfully, readily provided information regarding ETA when asked. I'd say this is a fine operation.

This particular UPS location has unreasonable operational hours from 9am-2pm. Which means, you have to take off work just so you can pick up your package! It's ridiculous!!! I don't how and who determines the pick up location? Because there are 2 UPS stores closer to me than this one! FEDEX is so much better! Convenient hours and good customer service. read more

Super duper extra extremely slow I swear the line is short but they take forever to attend you could probably make it to Lancaster and back and you'll still be waiting, there's only one worker helping and jus try and take it easy on the lady cause she ain't getting any help read more

After trying for a week to get through to this location (did you know if you call UPS they say they can't give you a number to a location? Absolutely ridiculous), THEY called ME to let me know my package was going to be sent back to the sender. I knew which was why I was trying to reach them. They're open really bizarre hours and I just couldn't get there with my work schedule. The woman was super understanding and put a "will call" on it to give me an extra week to pick up the package! SAVED ME! I wish I'd gotten her name - thank you mystery woman! read more

Please do yourself a favor and never use UPS for anything . Deceptive: they promise a delivery date but keep rescheduling. They push a paid service implying that my package will be delivered faster but when you don't buy the service they specifically delay your delivery. My tracking shows out for delivery and by end of day I should receive my package but late at night it shows exception and rescheduled. They teach you a lesson that you need to buy additional services from them to get your package on time even though the store I bought from paid for delivery. Your business will suffer delays all in the name of them milking you out of a few bucks. Don't use them for anything they are not an honest business. Go, no run from this service and cancel your account ASAP before their business practices. Impact your livelihood. TERRIBLE DECEPTIVE COMPANY THAT NEES TO GONOUT OF BUSINESS ASAP. read more

Online UPS is a disaster! I carefully arranged for an important delivery to be made on Thursday, 15 October. I allowed a day for contingency. Everything was in order. Except no delivery on Thursday. Tracking online said it would be delivered by noon on Friday, 16 October. Noon came and went. That night I checked tracking again. It said "delayed." This morning I checked. Tracking said it was at the Customer Center about 3 miles from me, in Van Nuys, CA -- and that delivery would be Monday! No, no-no! That is too late! The live representatives I spoke with were apologetic and made lots of excuses. They said delivery was closed today, Saturday. That didn't help. They said there was a "problem" with the address and they needed a manifest number. I said I wanted to talk to the station manager. They promised to relay my message and to expect a call in an hour. That was three hours ago and I am still waiting. I jumped in my car and drove to the facility. The counter was closed, but the warehouse was open. I asked for the station manager. A young supervisor was brought to me and asked for the tracking number. No fuss about "address," or "manifest." In a few minutes, he returned lugging my parcel -- a five-gallon pail of fire retardant. His name is Steve Kick, and if it wasn't for him, I would have taken further action. What was I prepared to do? My family was waiting for the word. We would have blocked the truck entrance with our vehicles until our problem was resolved -- or until we were hauled away by the police. This delivery was THAT important. Thanks to Mr. Kick, further action was not required. UPS needs to refine their system. They also need to promote Mr. Kick, an individual who recognizes the need for SOLUTIONS and not EXCUSES. I realize they have zillions of packages, and that is all the more reason to fix problems like mine. By the way, the delivery address was clearly marked and nothing that appeared to be a "manifest" number was identified. By the way, while I was writing this review, I noted that UPS had updated the delivery information for this parcel. You can see the emailed notice in the third photo. First, the item is described as a "letter," and second, it has the wrong delivery zip code. No wonder my urgent parcel was delayed. read more

See all

By the time I arrived they were closed and I was very upset that I got the hours wrong. Thank god for their manager. He was very kind enough to help me out and retrieve the package for me. Top notch customer service. read more

UPS Customer Center - Outside - Shipping Centers Near Me - Van Nuys, California

I was a temporary employee as a preloader. Job was easy, but it wasn't for me so I quit. Received my last paycheck after two and a half months later after reporting it to NBC news. Could've sued the place for the allotted time with my paycheck because you're supposed to receive your paycheck on the same day, but I played the nice guy game. To the top personnel's, please, be respectful to future employees. read more

Driver didn't bother trying to figure out that you had to press the residents name on the call box. This is the third time it's happened this year with UPS. And package is not at the store it was supposed to be delivered. Do better. read more

The manager claimed my package wasn't there, found it but denied it was mine out of embarrassment, had me speak to 3 different representatives on the phone for an hour who claimed it is there but the manager argued with them that they're wrong, they don't know how to do their job, and to NOT open a lost investigation claim because she knows the package is not lost but she doesn't know how to get it to me. After I walked out of the place I made that investigation claim the the phone representative urged me to do but she advised me not to and vUaLa! my packaged arrived to me. read more

I'm telling everyone .....if you received a Email saying that they Delivery was at 9:22 a.m and you are at the house and No Ups Driver ever showed up ....Tracking this package for 5 hours ... It made me think ....No signatures...or Knock on the Door ....? ...Why ... Then you tell me the Driver still has the package on his truck .....and its 5 30 p.m and still no package......It sounds like....ups Delivery is not truly the Truth......where is the person that is saying the package is in my front Door? ... Anyways this here...is very upsetting..... Not Gooooooood in tracking a package..... read more

Nope. Just Nope. Warning..... the delivery folks here must be absolutely SUPER LAZY and LIARS about whether or not they can deliver to you. Please see these pics throughout the Yelp page. I'm not even going to bother to post mine at this point. However, this seems to be the norm now. I would suggest another company. Their corporate office needs to do an investigation on this place. LOL. Giving the whole company a bad rep.... read more

What The...?!?!? The Deets: Tried to Deliver notice. (I was home!) Dumped at "Fast Stop." Tried to Deliver. (I stayed home AGAIN!) Tried to Deliver. Wrong or missing apartment number. YET, the notice includes my ( hand written by the driver )apartment number. I have no clue as to why my (substitute?) DELIVERY DRIVER has no clue! I've left specific instructions. Dial 003. That's all. But No. She or He seems to prefer leaving post it notes for all the apartment residents on the call box. WithOUT ringing the resident. Nor our apartment manager. My regular delivery guy, Art, completely gets it, but when it's NOT him, watch out! Please chose USPS. FedEx is not reliable neither, from my experience. I've called the customer service center. I'm promised the local center will call me by a certain time. Nope. And that, the driver will be given the instructions. Not working. This special package, containing fragile antiques from my parents (who have recently passed away) was left at Fast Stop, a mini mart right next door to my other good guy, Art, proprietor of Mail Box Plus FedEx Ship Center. By the way He strictly offers USPS and FedEx services only. Hmmmmmm. Wonder why? Calling this a fiasco is an understatement. Thanks for listening to my Rant. Still awaiting this package. read more

See all

J ORTIZ! Great great help! Customer service was the worst but J ORTIZ saved the day!!! HUGE miscommunication run around from customer service, they tell me go before 6pm the driver will hold it for you, i get there driver went home... I go to the security gate and once again J ORTIZ asks how may I help you? He takes my name and address and comes back with my gifts!!! He saves the day... im sure he had a long day and didnt have to help me at all but what a great guy! I offered him a tip and didn't even take it! Give him a bonus!!! Thanks J! read more

The worst delivery drivers ever . I UPS I use ups all the time just this service center cant figure out what the hell is going on with their drivers . read more

Went at 5:15 on a Friday and there was no waiting. The agent went back and retrieved my package while I waited less than 2 minutes. Hours on this Yelp listing are inaccurate. I took a photo. read more

UPS Customer Center - Hours as of 10/4/19 - Shipping Centers Near Me - Van Nuys, California

BEWARE: UPS DRIVER THEFT is taking place. Like many others have said, I wish I could give 0 stars. This is why: Six separate iPhones were supposedly "delivered" to my home this week. None were ever delivered. On Wednesday December 6th 2023, I obsessively followed the tracking minute-by-minute for the delivery of three iPhones from AT&T. (BTW, I work at home in front of a large window staring at my front door located five feet away.) When the package was apparently left "at the front door," I happened to be standing outside in front of the front door! There was never a UPS delivery to my home or my neighbors all day. It's no mystery that they didn't leave photo proof of the delivery. They were never here. The driver clearly lied. I called customer service and they contacted dispatch with the promise that dispatch would call me within minutes. I never received a call back. I let AT&T know, and they de-commissioned the phones remotely and sent me three new phones. On Friday for the second batch of 3 iPhones, I moved my work computer near the front door outside and spent the entire day freezing my a** off so this would not happen again. Guess what? The UPS driver updated the status as "delivered at front door" at 5:14PM, two minutes after the status changed from "loaded on truck" to "out for delivery." Do they have time machines now? Magically again, I was sitting there and no photo was taken. If there was, the photo would show me and my wife sitting by the front door! I called customer service. They promised me that dispatch would again call me within the hour. I waited, waited, and waited. I still have never heard anything from dispatch or anybody else at UPS. I tried to "file a claim" on the website, and it said there was an error and that I wasn't permitted to file a claim!! What in the world is happening?? My guess is that the driver, or a mastermind criminal employee in dispatch, is stealing these phones and selling new sealed phones to victims on the street or online. The phones won't work since they get shut down remotely, but that's not a problem for the criminal of course. read more

I wish I could give zero stars. 1. Called UPS customer service Thursday and was told my package would be available for pickup at 16000 Arminta St. Friday 2. Went to pick up 10AM Friday and was told my package is at a warehouse a mile away (no pickup available) and that I need to call the UPS hotline and ask them to move my package to 16000 Arminta St. 3. Called the hotline right away and explained the situation to the service rep. He's baffled and asked to speak to staff onsite. 4. The local staff that I handed my phone over to explained to the service rep that a. this place is overflowing so they had to get another warehouse a mile away. b. The service reps needed to call the warehouse to have packages moved from the warehouse to the facility at 16000 Arminta. This means you, the receiver, have to call the UPS hotline and talk to a service rep and request the package to be moved over from the warehouse to the service center. c. Let other service reps know that that is how it works at the facility at 16000 Arminta What the!? What kind of operation are they running here, or at UPS as a whole? The left hand doesn't know what the right hand is doing! In the meantime, people are wasting time trying to pick up packages that are not here. Thanks for wasting my time. read more

The worst customer service I've ever seen in my life. The manager had the worst attitude. I was racially profiled that I had drugs in my package when is was shoes I needed for my clothing business. & made it to where I couldn't pick up my package and I lost a lot of money on a high profiled client. read more