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    PostalAnnex

    PostalAnnex

    3.3
    (8 reviews)

    Horrible customer service, incompetent over the phone, don't listen to communication and that's on…read morea good day. When they are open, and you go into the store in person, they tend to do a good job. But for a shipping store they close early, or close entirely at the most inconvenient times. I had a box there for 5 years and the only reason I kept using it was so I didn't have to use the post office, which tended to be more inconvenient than this store.

    Not only are they unfriendly and rude and not competent on shipping processes. They also lost my…read morepackage and provided zero help but the worst was ZERO apology. They ignored emails. They did not offer to refund the shipping or send me my insurance (that I paid for) details. They told me on the phone they would make this right just to get me off the phone then ignored emails and did nothing to actually help. They were dishonest (telling me to send my receipts and they would submit the insurance claim on the phone then emailing me to tell me they can't file the claim. I've mailed and collected mail at shipping centers across the country. Postal Annex is Kalispell is BY FAR THE WORST experience I have ever had. I was treated with complete disrespect because they lost several hundred dollars of my merchandise because they sent a package to UPS for pickup - but they sent it via USPS. All other shipping centers I have ever used know that to send to UPS for pickup, you must send by UPS. They said it wasn't their fault because I didn't specify to send it UPS, only that I wanted it sent TO UPS and therefore it was my fault for not telling the professional shipping center that they needed to use UPS to send it to UPS and not have it get lost in the process. STAY AWAY THESE PEOPLE ARE RUDE AND UNCARING. Customer service doesn't exist here.

    The UPS Store

    The UPS Store

    5.0
    (6 reviews)

    Every time I walk into this store I am always greeted with a smile and a hello. I've never had a…read morebad experience here. All the employees are very helpful, understanding, patient and kind. I won't go anywhere else.

    I am so impressed with the customer service and friendliness of this Owner, Staff and Store to a…read morecomplete stranger (me) that I had to write about my extraordinarily good experience: I called this Polson UPS Store from California where I live as I needed to have some miscellaneous belongings sent to me from a family member from that area who recently passed. I was unable to travel to Montana and when the very nice lady who answered said to me "Don't you worry - that's what we do" when I asked if they would box/send/ship to me even if I wasn't there in person to pay, I knew I was in good hands. And it was a blessing to find this store and it's owner, Sindee. Sindee is the best, kindest, most efficient person I could have hoped to deal with, and in other calls I needed to make to the store before the items got delivered there, other staff members who answered the phone were also friendly and helpful. When Sindee called to get my cc number she also told me she would send a tracking number, which she did, and the package actually got to me earlier than she thought, and in perfect condition. There was nothing sloppy about their packing job and I have sent a picture of the box itself and how it presented when I opened the top. Because of privacy I'm not attaching further pictures but I can tell you all was in order, nothing had moved around in shipment, and I couldn't have asked for a more perfect result. If you are in/near Polson, please make use of Sindee, her store's services and her very appropriate pricing. I would give a 10-star rating to all if that were possilble.

    UPS Customer Center - couriers - Updated June 2026

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