If there was a zero star option I would have selected it. They say 24 hour support through their…read morechat but when you click on it nothing happens. Their internet in my area is hit or miss. All it takes is some rain to make the internet connection useless. When I lived in Michigan it was the same way...it was so bad people in the area used to throw rocks through their windows after hours. I have no idea how a company can give such deplorable service and stay in business or not have a class action lawsuit against them. If you have ANY other option, take it!

I would give them a minus 200 stars, if I could! Friday…read moreevening, February 6, 2026, I had landline phone service. Saturday morning through now, February 15, 2026, I have no phone service. I have spent over 5 hours over the past week attempting to find the problem online along with hours 'chatting' with some BOT on the other side of the planet. I did troubleshooting on my line but could only get as far as the internet so that I could schedule a repair ticket but then was unable to communicate online with anyone to let them know that the problem was with my phone, not internet. I finally was able to troubleshoot my phone but the response came back that 'unable to test phone when it is busy'. Duh! Now what am I supposed to do? So, I left the repair ticket as is and expected a technician as scheduled for Monday, February 9th. I woke up to an email from CL telling me that my ticket had been cancelled because 'there is an outage in my area'. I then went to chat with their BOT and they confirmed that there is an outage and it 'may' be repaired by 6:00pm on 2-10-26. Why was this outage not shown on their website and why was I not notified of this outage Saturday morning when it occurred? Instead I have wasted over 5 hours of my life attempting to do their job without success. I initially contacted the Montana Public Service Commission on February 16, 2024 with a similar complaint and now it's 2026 and we are still having to put up with this BS - local company with customer service located on the other side of the planet and customer is expected to go online and do their work. I am 82 years old and I don't have enough time left in my life to spend hours trying to stay on top of ever changing technology and chase links on their website to solve CenturyLink issues. Also, I depend on my landline for emergency purposes, should my 'flip phone' not be working. I'll bet if I quit giving them my 'local money', they would immediately terminate my 'local service' which they don't provide very well. This is the response I received from the Public Service Commission "The Commission's authority is focused on whether the company meets minimum service quality and safety standards set in law and rule; we cannot require them to staff a local call center or design their customer service systems in a particular way. That said, the kinds of issues you describe--such as taking two days to notify you of an outage, or expecting customers to spend hours navigating websites and automated systems--are exactly the types of problems we consider when evaluating whether they are meeting their obligations to customers." So, why haven't they done anything to require those minimum standards? It is now Sunday, February 15, 2026 and I still don't have phone service and no explanation on their website as to the problem other than "There is currently an outage in your area that may be impacting your service. The outage is expected to be resolved by February 16,2026 7:00 PM." And, this notification changes daily. It's seriously wrong when consumers have to put up with this from both the suppliers and the politicians who are supposed to protect the consumers from this type of abuse. After 2 years of attempting to address and correct these issues, I have received nothing but excuses. Perhaps we consumers as a group could achieve more. Is anybody interested?

I switched to MontanaSky from Spectrum, I felt I had no choice. They're internet is faster AND…read morecheaper, plus their office is located in Kalispell. Been with them for a while now and haven't had a need for support. Was really easy to get someone on the phone to update my payment method. THANKS MONTANASKY!!

Had some issues today hoping to remedy it, Fred reached out to me and solved the problemread more

I've had Spectrum Internet since 2020 here in Kalispell. Its been reliable and fast with really no…read moreissues until Monday of this week. All of a sudden on Monday, I started experiencing intermittent outages. I run a business out of my home, so this was a real problem. I called the 800 number. First of all Customer Service was really outstanding. Personable, friendly with their "thanks for being the best part of Spectrum" end of call tag line. she dispatched a Tech Simon out here within the hour. He tested a few things, replaced a few connectors. all was good. then of course after he left, it wasn't. I called back - again, great customer service. I did my part - replacing my modem (with a free one from the Spectrum Store), I replaced my Google Mesh Wifi network, and confirmed that the issue was on more than one device. Anyway, today the second tech - Tyler, came out to assess - again within an hour of my call. he tested everything, ended up replacing my modem again and - get this - he re-ran the entire Coax cable under my house. He made running that cable looks about as easy as me lacing up my shoes. So Now, my internet is blazing fast - 500mb down, no more intermittent outages. A Great Company isnt about perfection - its about knowledgeable, respectful people who act with a sense of urgency and kindness. Thats who Spectrum is. I spoke with 5 different people (2 Customer Service, 1 at the Spectrum Retail store and 2 Technicians) and I can say this every touchpoint within the company is Outstanding. Thats a testament not only to the people who work there, but Management as well. Two Thumbs Up and 5 Stars.

Total scam artist ,just want to steal all ur money for dial up speeds. Tried to up sale me to…read more500mpbs speed for 80 dollars after a just told them vero offered me 2500mpbs speeds for 80 dollars....

I had a appointment scheduled. I waited around for one of the 5 employees to acknowledge me. They…read moreall walked by me and stared out the front doors. Finally I tracked someone down that would actually make eye contact with me. I needed to drop off my phone for a previous trade in. They told me they could not help me. He didn't even look up my account or exert himself to attempt to try to help me. He told me that I would have to find a corporate store and there aren't many left nationwide. Or call Verizon Wireless customer service. What is the point in a Verizon store if they cant help customers. What are they getting paid to do? This is beyond frustrating. This was the second store I went to that has Verizon advertised on the outside of their building but they could not help me with a simple trade in. Horrible customer service, I will never step foot in this store again. Huge waste of time!!

This is a Verizon SCAM and FRAUD! In July, a young man, Vovaughn, knocked selling new Verizon home…read morewireless internet in Whitefish, MT. He was very clear that if I changed to this new service, I would pay for months 1 and 2, then receive months 3 and 4 FREE. He then ordered the wireless device and it arrived in a few days and works well. I paid the bill for the first 2 months. Verizon continues to bill my account for the "Free" 3rd and 4th" months. They terminated my service and refuse to answer when questioned about Vovaughn's promised Free service. Transferred to a noisy call center in Philippines, I am suffering without home internet and lack of any response about their Verizon Salesman.

The local Charter office in Kalispell MT truly does not give a crap about its customers. This…read morelocation is only open 9-6 M-F, making it nearly impossible to trade out THEIR defective equipment. In addition, the shift supervisor working on Tuesday, 1/12 was playing on his phone while 3 of us were standing in line for assistance for 15 minutes. There was an empty kiosk he could have sat down Instead of playing on his smart phone obviously engrossed in something personal. What a sad excuse for customer service. UPDATE: On top of the above, we were trading in an HD DVR and was given a HD non-DVR as a replacement. Unbelievable!!!!!

We switched from sky net (who resells century link) totally amazed with the difference in cable…read moreinternet- excellent compared to what we had- 6 times the speed with no interruptions as with century link. Also we did not have cable to the house and they laid cable buried it and the installer was on time quick and did a great job.

James did an outstanding job with trouble shooting and fixing things on my new phone. I am awful at…read moretech/phone issues etc and he patiently and competently took care of everything for me. Thank you James! All the young men in the store were very courteous and helpful. Five stars

Worst Verizon Store EVER!! They signed me in ( so they said)…read moreChecked with rep after 30 min. I wasn't on their list. TERRIBLE!!!

Great service for website up-time and response time monitoring. Receive instant alerts when your…read morewebsite goes down. Free 30 day trial for 5 sites with checks every minute. Cool up-time and response time graphs with 1 year history. Only 1$ per site for premium account.