Due to the inconvenience of my community not receiving deliveries on our behalf, I had to come here to retrieve my package. At 2P on a Tuesday, there were two employees working in a team effort from checking IDs, scanning packages & handing them out...all with a smile & great service. The location is dilapidated & well in need of serious renovation, yet with quick & efficient service. Located next door to the UPS Facility. read more

UPS Customer Center - 02.07.2023. - Shipping Centers Near Me - Doraville, Georgia

The delivery guy purposefully did not ring my doorbell, he walked off with my package. I waited for 8 hours because their customer service kept saying "in one hour in one hour it will come" but it never did. The last person I called told me "There is no possible way you wont get your package today by 10 pm" well it's 11:54 and nothing. UPS is just a bunch of liars. I HATE ordering my item off amazon and then finding out its going to be delivered by UPS THEY SUCK read more

No customer service, looses packages and then no contact with the customer. I have requested a human to call to work on a solution for two previous days and then again today. Zero responce. The management at this location has no professionals that care about their business. read more

Same as everyone else. Did not attempt to deliver to my place of business, stating closed. Marked the business as not open on Fridays but delivered previously to the same address two weeks ago with no issue. I believe they do lie and steal packages at this location and it's a big problem. read more

I had a package that was out for delivery and then the driver lied and said they attempted to deliver it but the business was closed. 1. That wasn't a package I had to sign for 2. It was a residential home where you are supposed to drop th package at the door regardless if I was home 3. I have a ring camera on my front door and garage door. There was never a UPS truck that even came on my block. They are lazy, they are liars and thieves. They will either be too lazy to to do their job and lie. Or will open your packages and take them for themselves and categorize it as "undeliverable due to damage" . I wish I could opt out of getting my apakcgws delivered from UPS. And the customer service is NO HELP. They just read the same information you read on your end read more

I've been home all day with the windows open and the tracking update says " Delivery on hold | Delivery attempted June 26 Unfortunately, UPS wasn't able to complete your delivery and needs additional information to try again. We're sorry for the inconvenience." I don't even live in Doraville and its saying my address was incorrect for a location there. Run me my shit ASAP! read more

this place stinks and the drivers are terrible- you have 1 job - knock on doors. it isn't hard. I sat in front of the door watching documentaries all day waiting for ups. they put a sticker and never knocked. we have a dog that barks obnoxiously anytime anyone knocks and no one ever did. this was the only day we could have a package requiring signatur dropped off and now our package is locked in your CLOSED facility. please fire this driver. no one cares about customer service these days and your 1-800 number is completely useless and the supervisors can't do anything to help. they're completely neutered. read more

Same as everyone else. Didn't even attempt to deliver my package and said I "agreed to come pick up package at store" when I was never contacted by anyone from UPS. What's the point of UPS if y'all can't make a simple delivery of pillows? And expect me to do your job when you didn't even try? read more

UPS Customer Center - Shipping Centers Near Me - Doraville, Georgia

Same as all the other comments. This scenario is a joke. Waited for the package to arrive for 3 days. Obviously, the driver decided he/she didn't care to deliver this item and fraudulently set our status as "customer agreed to pick item up at UPS location". Except we did no such thing. This is dumb and UPS needs better employees. read more

Was checking a delivery via the UPS tracking system. A note pops up that says that there was a delay due to weather. No problem...stuff happens. But what I didn't need to read was this snarky note in the red box, "You're Seeing Everything. You have the same information as our customer agents. If you need more support, use the virtual assistant." Have some respect for your customers. We are not tall children. Do you not have managers who read these missives before they appear on your website? Trust me, we realize that you are trying to create more distance between your customers and your company, however, hostile customer "service" or a "virtual assistant" is not what we need right now. read more

Although my package was never delivered and remains in a pending status, my credit was stolen probably by a UPS employee who is presently trying to use it.. There seems to be a theft among ups employees. read more

UPS Customer Center - Shipping Centers Near Me - Doraville, Georgia

See all

The package was supposed to be delivered to a residence. Tracking email from UPS stated the receiver agreed to pickup the package at a UPS location; no we didn't. You're blatantly lying. Now we have to go out of our way all the way to a hub to pick up the package. The hub itself is another BS experience in and of itself. This isn't the first time this has happened to me or others (even in this review section). Even with the unionizing, increase in pay/benefits, UPS operations management is still incompetent. Do better. You're going to end up with the same reputation as FedEx. read more

This location is great. CONVIENIENT, never a line....I can't say enough good things about the service at this location. They're open till eight pm which I really appreciate on the days that i dont make the usual 7 o'clock cut off time ups store locations. The two guys that work here are super nice always friendly happy and helpful all the time -- even if it's just before close . They know me by name and it's just always a pleasure coming here . I enjoy going to this location even more than a typical UPS store. Only complaint is they need a better sign by the road it's kind of hidden. But I'd Highly recommend.. read more

I was suppose to receive my package July 12 2023 today is august 6 2023 they ups is bad for business read more

UPS Customer Center - I called customer service I opened claims I think they stealing up there I want my money back or sum - Shipping Centers Near Me - Doraville, Georgia

Little to no safety precautions in place for prevention of spreading Covid-19. SOCIAL DISTANCING IS NOT ENFORCED, and there's only one way in/out so it would be futile even if it was. Staff wears protective wear (masks/gloves) which is nice, but it doesn't seem like they're doing much else to protect their customers. Packages seem to "get lost" more often when they're en route through this location, and it's happened so often that I stopped anticipating my package on the promised delivery date. We ordered a king size mattress that was supposed to be delivered by July 2nd, but while tracking the package online we saw the UPS truck enter our neighborhood and deliberately chose not to deliver our mattress. I get that it's an 80lbs package, but isn't heavy lifting a part of the job description, and you have hand trucks to assist you right? IDK, I'm not a delivery driver so what do I know. I tried to cut them some slack because the entire pandemic has been hard on ALL of us, and the drivers have been working tirelessly despite of it; HOWEVER it's July 15th and a second attempt to deliver our package was never made. Several phone calls later, finally figured out that the package was on hold for whatever ridiculous reason (it was different for each rep), but that doesn't explain the reason for not attempting to deliver again. We also had to go out of our way to ask them to hold the package for pick-up because we were tired of the false promises---we get to his location, and they magically "can't find" a freaking 80 lbs package? Where the f would an 80 lbs package go? Obviously this UPS needs to do better when it comes to PROPERLY receiving, organizing, and distributing packages, and it shows when there are always lines that go outside the door (without anyone staying 6ft apart). Hours for pickup are limited to M-F, 5pm - 8pm, and it's located in a dinky strip with no visible signage. read more

Is there a way to have this hub investigated by the media or start a petition to have it permanently closed? Clearly the workers are lazy and don't give a damn. I ordered 5 cabinets through Amazon ranging in weight from 20lbs to 50lbs. Three were Out for Delivery for more than two weeks then all of a sudden lost and the other two will probably follow the same fate. This whole losing packages is complete bs. I say let's get this hub permanently shut down! read more

I'm not sure what has happened. This hub, in the last 9 - 10 months has become a "monster"!! I have had the most TERRIBLE service concerning deliveries. Almost a year ago a package was not only LATE being delivered but it looked like it had been opened. Now since April 2, 2021 I've had two packages 'DISAPPEAR' once they made it to this hub. After 90 days, I finally received payment for the first one, now I am waiting on my second payment. $300.00 plus. And this is after being given the run around for two months of just where they were located. Unfortunately UPS is a popular service for packages coming from overseas, otherwise I would surely use another delivery service! Very disappointed! read more

I was told to pick up a package and it wasn't available. it was an over night package, luckily nothing that is needed but imagine it was. They didn't care to help. the driver decided that they didn't want to deliver the package and checked signature was required even though I didn't pick that, neither did the sender of the package. they said its up to the driver. I was at work, I can't be home for every delivery. Overall an awful experience and there is no one to complain to that cares to help. UPS is too big to care about anything. read more

The address on here is incorrect when you pull up to the address that is listed it gives you a new address which is about a half a mile away. The hours are also incorrect the hours that I read said it was open until five on Saturday when in fact it was open until four. If you can have your things routed to a UPS store instead of this place I would highly recommend it. read more

It's been well-documented that this is the worse UPS Center in the US. There was even an article about this Norcross location in a national newspaper. That says a lot if reporters from a thousand miles away heard about this itty location. This was bad BEFORE COVID-19 and has gotten progressively worse. UPS corporate headquarters are location in Atlanta. Usually when that's the case nearby locations are well run. If you get a notice that says it's out for delivery then it says couldn't deliver. That's not true. That means it's either lost at UPS in Norcross or its lost read more

Just terrible. I actually don't mind if this place gets shut down UPDATE! So I drove up there today to get my package and my items were stolen !!! Someone ripped the bag stole everything but left one item and taped the bag back together. I pointed This out to the supervisor and she didn't try to help at all. This place is ghetto and a mess this place has to get shut down I've already got in touch with ups and the senders. Please make sure you do not get anything sent to this ups they WILL steal your things. Iam pissed and will be getting all of my money back. read more

UPS Customer Center - My items were clearly stolen out of my bag from this ups facility - Shipping Centers Near Me - Doraville, Georgia

See all

I was suppose to get my package on the 27th of December but it didnt arrive because the "ADDRESS WAS MISSING AN APT #" its a HOUSE in a subdivision with NO APARTMENTS ANYWHERE!? I went to the location after new years since they were closed for a week and was told that the package was set to be delivered on the 11th even though i called the automated service and set up a pick up. After waiting over 24 hours for them to find the package i returned again this morning and was told they STILL didnt find the package and would call me (like they said yesterday). That was 10AM and now its 3PM and im still waiting. This is a business package with orders that need to be shipped, ive already lost multiple dollars in refunds due to their mistake. At the same time, my agent in China is told that if i dont pick up the package by the 4th, its being disregarded EVEN THOUGH at the same time - im told to keep waiting for them to find the package. This is totally unorganized and I will definitely stick with DHL moving forward for my international shipping. read more

Just another reason this center is disappointing. Supposed to open at 10 am on Saturday.... It's 10:05 and a long line of people standing outside still waiting for it to open. Most of the people here are like me - have been chasing their package down for days with nothing but confusion, poor service (it's more about the too bad, we don't care attitude), and a seeming less inability for UPS to actually know where the package actually is or how to control its flow through their network. Update.... I've been composing this for 5 mins.... 10:10 now and the doors still not open..... read more

UPS Customer Center - Waiting on UPS center to open well after opening time.... - Shipping Centers Near Me - Doraville, Georgia

LAZY FUCKING THIEVES!!!! They will lie and say they delivered your package when they in fact have STOLEN IT! Or to make it worst will pretend to have "attempted to deliver" it but will just throw your shit in their back room and mark it as "customer agreed to pick it up". This whole facility need to FIRE AND REHIRE NEW STAFF IMMEDIATELY! NOBODY HERE DOES THIER JOB! So if you live in the area be sure to ask any and every company to not ship you anything via UPS. It's a fucking headache and waste of time! Not to mention when trying to find the actual location, good luck. The gps gets you lost! read more

i had a very important package supposed to be delivered today and missed delivery so it was sent back and scheduled a pick up, i called 1 800 number to see if my brother could pick up and they said yes as long as the address on his id matched mine, he drove 48 miles to pick it up and the older female supervisor said no and he was trying to explain to her how we had checked to make sure he could before he drove there and she interrupted and told him she didnt care and he couldnt get the package, he called me to try and talk to her and she cussed him out and said she didnt want to talk to anybody, that it was her store and her rules and kicked my brother out of the store, no wonder there is a 1 star review this staff needs to be fired immediately read more

Almost everytime I have a package routed through Doraville, my package either gets returned claiming I returned it, it gets lost, or it is transferred to usps but never actually gets transferred (ups creates a tracking number but didn't actually transfer it to usps). I understand we are in unprecedented times but when I have a package routed through Kennesaw station it's on time and sometimes early. (Kennesaw is further away from me than Doraville). Management and staff need to be reviewed because they aren't doing their job. read more

The worst customer service. The employees here very lazy and do not want to help customers. My wife drove 20 miles to this location to pick up a package for me. She showed the employees her ID (same address as mine). The front office man made no eye contact, spoke in monotone, and without any regard or respect for the customer and acted in a very passive agressive manner without acknowledging her presence. They then told her that I was the one that needs to be there to pick up the package and then began to berate her and my son in the lobby as if they were theives! The manager (an older woman) came out and began to yell at my wife! This location's employees absolutely need to be fired if nothing else. read more

Thankfully my experience wasn't as bad as it was for some of the other reviewers...and a few of the people I watched storm out of here after they were told that their packages weren't really available despite the customer service rep telling them it would be. First, make sure you sign in, but I am not sure why. They don't look at the list. Instead they ask you to hand them your tracking number so make sure you have it with you and ready. Next, sit and wait with 40 other people. And wait. And wait. They don't appear to do anything in any kind of order and it's all a bit confusing, but - if you're lucky like me - they'll eventually come out with your package. Don't forget to bring your ID (I would think this to be obvious, but it wasn't for some people) because they do check it and you won't get your package without it. read more

UPS Customer Center - Just signing in isn't enough. Make sure you have your tracking number with you or it will severely delay you - Shipping Centers Near Me - Doraville, Georgia

Wish I could give negative stars. For the second time in a couple of months the Doraville, GA center sent a driver who lied - no delivery attempt was made, no note was left on my door as was indicated 15 minutes in a email update I received while sitting 10 feet from my door where I'd been all day waiting for the package. It was 5:24 p.m. on a Saturday and I truly believe the drivers just don't want to complete work or they are too incompetent to find the right door. I called the customer service phone number and was on the phone for an hour with a manager, John, ext. 1170041 on Saturday. I was assured by John that would call me back to confirm delivery details and he told me he would have the package delivered the next business (Monday)first thing in the morning. The package contains a check in a large amount that I needed by Saturday so I was really stressed about the incompetent service I'd received so far. When I never heard back from John on Saturday, I went on the UPS website Sunday and my package was not scheduled for an early delivery on Monday like John promised. Nothing had been done. I paid an additional $8.00 for the package to be delivered at the earliest time available - 3:15-5:15 p.m on Monday. Checked the website the next business day and it says the delivery will be made by the end of the day today. UPS did charge my bank account $8.00, but did nothing to ensure I receive package on time. I seriously doubt I will even get the package today. I HATE THIS UPS LOCATION AND IT HAS CAUSED ME UNDUE STRESS. PACKAGE CONTAINS A LARGE CHECK AND I HAVE NO IDEA WHEN/IF I WILL RECEIVE IT. John, the supervisor I spoke with at the national service center, ext. 1170041 did nothing to help me, did not follow through on his promise the call me back and did not ensure the package was delivered "first thing" the next business day. read more

If I could give this horrible place zero stars, I would. This is a major UPS place for this area in GA, and it has a reputation locally for being absolutely horrible! Ever since December 5th, as I have tracked my package, it says at first that it is out for delivery. Then much later the same night, it says there were delays and it will arrive tomorrow. It is now the 15th, and I still don't have my package. I called customer service, where they outsource of course, and he told me that he could make it so I can pick it up, but I would have to have the same address on my ID as the package. I just moved, and I have no proof of residence for the time being. he said that they would call me before they closed at 7 PM, and it's 8 PM and they are closed. 10 days, I have been tracking this package like crazy. 10 days, I have been checking the door almost obsessively, because I worry that I might miss it, or worse, be the victim of a porch stealer. I'm going out of town soon, and I will miss it completely if I don't get it by tomorrow. i have a lot of issues right now, my mother's ill, insurance and job issues, trying to make it a great Christmas for the family anyway, etc. This is making it so worse, and nobody will help me or do their job. I am not the type to complain, and even when I spoke to the customer service rep, I never once even raised my voice. But this place wants to quickly pass you on to someone else, and doesn't help anybody. I am so angry!! read more

Deliveries are always late or delayed. I Cringe every time when I see a delivery from this location. Amazon needs to stop passing orders through this location. read more

Worst worst UPS Center . Somebody stole my most precious package, which ill never get it back . I'll be filing a police complaint .

This distribution center has much to be desired it is very inadequate in getting packages shipped out on time I checked my tracking for a package and found that it had been sitting there in this distribution center for 4 days- after the 1st scan on Monday 1/8. It was then scanned a second time on Friday 1/12 with a delivery date now for Tuesday 1/16 because ...they are closed Saturday Sunday and Monday due to a holiday. My actual delivery date was due to be January 9th one day after the 1st scan? Actually... 3 blind mice could deliver my package faster to me than this distribution center read more

The carriers that deliver from this facility are lazy. They will mark your packages as undeliverable and send them back to sender. I had to have amazon removed them as a carrier for my packages read more

This is probably the worst UPS center I have ever visited in the US. I use UPS for my business continuously, but never have I seen a more poorly managed center and disrespectful staff. My package was supposed to be delivered nearly a week before it got to Doraville and then once there it was lost for 4 days! I arranged an I store pick up to help stem the delay but that only made matters worse. Despite being scanned in as "will call" I was told my package was stuck on a truck down at their freight yard and I would have to wait. Wait I did, for days! Yea, it's the holidays so there is never a crazier time to send things but the lack of customer service from UPS has become noticeable particularly over the past couple years and a week late package is unacceptable. This service center is not actually at the distro center, so packages are often lost or "unavailable" because they sit on a container down the road for days. There is hardly any parking and the set up inside is so poorly managed. The DMV or your local post office will seem like a country club compared to what UPS has stood up here. The staff is rude, provides zero clarity or answers and lies (which becomes very obvious when multiple staff people tell you different things. Taking all my business to Fedex. Unacceptable! read more

For over one week I have been waiting for my package day after day it has said that it was out for delivery on the truck yet it was never delivered why take our money if your not gonna fulfill the delivery read more

See all

If I could give a negative rating I would TWICE. I never give reviews but this needs to be addressed I ordered a packaged that was supposed to be here July 4th but it's 3 days and I've been keeping track my package has been in a 15 min range for 3 days I called and got hung up on, couldn't reach a real person or they are closed. I kept getting told it was going to be delivered and didn't asked for someone in charge contact info and they only offered a survey and on top of that the lady I was speaking to BARELY spoke English so you didn't even understand me. If I'm spending my money and counting on ups to deliver my package of course I know things happen but being as I paid and it's MINE I have a every right to know when it'll be here and whats going on WHY is it so hard to get in touch with you or to even figure out where my package is. This is the worst customer service I've ever dealt with I will certainly make it my mission to talk to the branch in some way about this!!! Everyone knows if you want to have successful business you treat you customers right and you don't not, I am disgusted read more

For over 1 year I have been a customer with the UPS Store located at 2715 W. Kettleman Ln, Lodi, CA 95242. I am a truck driver and spend a lot of time on the road. I have been using the mail forwarding service to send my mail to me on a regular basis. I have NOT been able to reach this store in a month now. Nobody answers the phone. I need my mail. I need to know if this business is still operational and why can't I contact them? Somebody please reach out to me and help me resolve this. I trusted UPS and this store to handle my mail needs. Now I can't get my mail, do business etc. because no one at this location is communicating with me, HELP! They give you dead email addresses to communicate with. Their phone system is jacked because you cannot get to a live person. What is wrong with this company? Doug Thayer 702-503-1145 read more

They will literally hold packages just because instead of actually delivering them to your home like they're supposed to. Rude and ineffective customer service that prefers to argue with you than accept fault. Seems it's common practice at UPS to hold packages for days to make customers want to purchase faster shipping methods so consumers beware. read more

Absolute worst delivery company. Nothing they do is up to date. Tracking software sucks. I have had a problem with every delivery I've had with them. They do not care about customers. I am shocked they are still in business. I will do everything I can to get another delivery service in the future even if that means choosing another vendor to purchase items from. read more