No customer service, looses packages and then no contact with the customer. I have requested a…read morehuman to call to work on a solution for two previous days and then again today. Zero responce. The management at this location has no professionals that care about their business.

Same as everyone else. Did not attempt to deliver to my place of business, stating closed. Marked…read morethe business as not open on Fridays but delivered previously to the same address two weeks ago with no issue. I believe they do lie and steal packages at this location and it's a big problem.

If I could rate negative stars I would. They don't offer printing, tape, or literally anything any…read moreother shopping center does. Plus the staff is uninformative.

You must wear your face masks, and social distance…read more I had to ship off a package and mail something off and it was really slow in here. I understand that you have to be cautious, but this was really unbearable. It was other consumers here for other reasons, but almost 45 minutes in a post office is really ridiculous. Hopefully they can hire more help with assisting others. Besides that, the post office was clean and the employees were really nice.

I have been to this FedEx a few times. My wife needed to get passport photos done and I needed to…read moredrop off some packages. The staff are always super friendly and happy to help out with whatever you need. For the passport photos, we were in an out. I really don't think it took longer than 5-10 minutes. For my package drop off, I was in and out within less than 5 minutes. I love that my visits are always so efficient. This store is quite big too. They have a multitude of services they offer, so more than likely you will be able to get done what you need to get done. I will definitely be back here for any of my future shipping/packing/print needs.

Even though it may be more convenient at times to go to the FedEx on north Decatur road, I'll go…read moreout of my way to go to this FedEx instead. The line moves quickly, the employees are professional and just genuinely nice people. They're always playing the best music (seems odd to say) and enjoying doing their jobs. FedEx isn't always the cheapest or most convenient (especially compared to UPS) so I'm usually here either to drop off something with a preprinted/prepaid label or to charge something to a corporate account. The parking here is a million times more convenient than north Decatur road and without having to take crazy rights/lefts to get in and out of the plaza.

This is my local store. It's a new build from its previous location in this Kroger shopping center…read more Parking is immediately out front and it's next to a post office. The customer service is top notch. They do a great job explaining prices and shipping costs. Peter is always extremely friendly and helpful when I come in to make a return for something I purchased online or to ship something.

Love love love this location. I always get help with all my needs when I come here with no problems…read moreor attitude. Very professional and amazing customer service! I usually get assisted by Bennett he's very good at what he does.

Having a package that has to pass through this place is just asking for it to be stolen. Why would…read moreyou deliver an empty box into my locker? They stole the items crushed the box taped over it and then relabeled it. When you call about the stolen goods you get the run around for weeks with no solutions waste of time. DO NOT USE FEDEX IN ATL.

Disclaimer: This is based on my average of two visits to this place. I had to fight myself to not…read moregive it a 1-star rating because of a black gentleman who works in this location and who showed a rare trait of being helpful and compassionate. Here goes the detailed review: Reached this place around seven in the evening and was held at two desks with really slow gentlemen. We still held our patience and finally reached the desk where we were informed that we had to fill out an additional customs form because this shipment was being sent overseas (all good so far). We consulted our colleague who had sent such shipments multiple times and she informed us that this is usually done by the FedEx agents and then can help you but the gentleman at counter 2 would not deter at all and forced us to fill out the form. We had to forfeit the line and fill it out and then get back in line (By this time it was 7.30 and the place closes at 8.15 pm) After we filled out the form, we went to counter 3 since counter two was busy and handed him the form. This person placed the form facing down and did not even look at the form and he said he would take care of everything. We re-confirmed and he confirmed that he does not need this form and he can fill it out on the internal website. (Stared at counter 2 rep and continued). We were very grateful to him but I guess it was too early to judge. He asked why we did not print the label at home and we mentioned we were in a hurry. At this point he gave us totally unnecessary information - "you know you would be charged 20% extra since you are wasting my time to fill out this form and print out the label". - These exact words. We were dumbstruck but were getting late so continued there somehow. Next, he could not upload the information. I gently asked if he could retry. He replied - "Hello, I have already tried 18 times and now it's 20. Try counter 1." With the clock at 7.50, we went to counter 1 where we were greeted with a smile. No requirement for the customs form as he helped to fill in the details and we were done in 10 min. He was so helpful and cheerful throughout the process. I wish I knew his name and would definitely write it here. The black gentleman is the only reason I am giving this horrible place with morose service a two-star and not a 1-star review. I hope I never have to go there again!

Amazing service, same day , great customer service and communication. Easy. Took pictures of…read moredelivered items.

Corey did what he was supposed to do. Will be using him again tomorrow. Reasonable rates and on…read moretim.

I've used this location for everything from notarization to returns to package pickup, and the…read morestaff is always working non-stop to handle all the customers. The notary service was a few dollar and worth the price as you can also get your witnesses there. I've not paid for other services there. The reason I can't give it five stars is despite the staff doing their best, this place is always so busy and so crowded, day or evening, weekday or weekend, that there's a wait. It's not a big store, and much of the shop in the evenings is so full of packages it feels like we're just about walking on top of other customers.

Nice location. The staff is super polite and helpful. I was in and out. There plenty of parking…read moredespite all of the construction to the lot. Definitely my new go-to ups store.

Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.

I have lived in dunwoody for many years, but somehow missed SOHO…read more Well the owner Adam has been posting many pro-Dunwoody things on FB so I figured when we need to get a couple things done we would try them out The three staffers were very helpful and friendly Mailed a UPS package, with good advice for best way; Got two docs laminated; and my wife even bought a very nice facemask. We'll be back oh its a few doors down to the left of Kroger on Jett Ferry, but you can see their sign from Kroger . Everyone masked and covid protected.

These guys do a great job and I appreciate the way they handle customers. Coffee would be a great…read moreaddition.

This place is awesome sauce mr. vic and his wife ms nia Are…read morevery nice I went in on 12/18/18 to get a few gifts wrapped and ms nia called me and said can you come back the next day which was 12/19/18 she told me she didn't want to rush wrapping my gifts for my girlfriend and I said that's fine so when I return the following day I'm so happy I waited ms nia did a beautiful job of wrapping my gifts I thank her and her husband for the wonderful experience thank you both.

Excellent and fast service, if you want real customers satisfaction, you can go here and feel like…read moreyou are a rock start. Naina and Vic are wonderful! Thanks!