My heroes. Our…read moreclothes washer door wouldn't open after an overloaded spin cycle caused the clothes washer to stop and emergency locked the door. It wasn't an easy job. The emergency door latch for a Samsung front load washer is not located in front but below the top lid. And the dryer was stacked on top of the washer. And the stacked machines were in a tiny storage closet in a tiny powder room. I called them and they arranged for two people to come. They showed up, said they would do their best, and the best they did. They tried a couple of things, then just decided to brute force moving the dryer out, placed it gently on a blanket in the hallway, popped open the top of the washer, unjammed the latch, and then put everything back. I didn't even see them move the dryer! They didn't ding the doorway or walls. To emphasize, this kind of maneuvering in a tight space is something most contractors and movers wouldn't even attempt. I thought I needed to get someone to remove the powder room sink completely so we could take the washer out for repair. At the end of it, they charged me a fair price for the back-breaking work they did. They kindly advised me to not overload my washer again. They are my heroes.

Had a great first meeting, punctual, on time. Part of the deal was that the first meeting charge…read moreincluded follow-up on the issue. At first, they were communicative, then just disappeared on me. That was unfortunate, because I wanted to work with them to complete this project. I ended up just ordering a new appliance because I had to move forward. Update: The company reached out after my review, sincerely apologized for the communication breakdown, and generously offered a refund. I declined the refund because I appreciate the time they spent diagnosing the problem. While the lack of follow-through was frustrating, I appreciate their willingness to take responsibility and address my concerns.

Wade at Heirloom Engravers is exceptional. I came to him with a very tall ask and an incredibly…read moreshort turnaround, and he truly made the impossible possible. From start to finish, Wade was kind, attentive, professional, and incredibly accommodating. He went above and beyond to make sure everything came together perfectly, and somehow made the entire process feel effortless despite the tight timeline. The finished pieces were exactly what I had hoped for. I am incredibly grateful for the time, care, and craftsmanship Wade put into the project. It is rare to come across this level of service and genuine willingness to help. I cannot recommend Wade and Heirloom Engravers highly enough!

I wish I could give 10 stars…read more I needed 3 pens engraved with same-day turnaround. After calling 10+ shops in the Bay Area, Heirloom Engravings was the first to say they can do it - and they really delivered. Wade, the Master Engraver, is a true craftsman. He knew the materials inside and out, guided me on the best lettering style, and his workshop reflected someone who genuinely loves what he does. The end result was stunning and I couldn't be happier. I'll absolutely be back and would recommend Wade to anyone looking for quality and exquisite engraving work.

Arthur did a fantastic job mounting a TV and hanging a large picture. He was punctual, efficient…read moreand friendly. Resonable price. Answered my initial inquiry the same day and offered next availability. Would recommend and will use again if needed!

Great service, meticulous work and reasonable rates! Kept everything neat and tidy after. I would…read moreuse him again.

Mitch responded kindly and quickly to my call for help pre-Zoom call, and some laptop updates and…read moreupgrades. He was on the phone immediately to help troubleshoot remotely, and helped me to get operational for my call. He graciously allowed me to drop my laptop off that night and had it upgraded by 6:30am the next morning. In a strange new world post-Covid, you don't know who to trust, and Mitch came through heroically. Really outstanding. Thank you!!

Extremely responsive and very helpful in navigating me from windows 10 to windows 11…read moreMitch is now on my speed dial for IT support

Aleksandra is the BEST!…read more I came to her with a ChatGPT-generated image of what I wanted: a custom wedding outfit with pants, a lace top, and a cape. I couldn't find what I wanted anywhere, and even a friend in the fashion designer world had warned me not to expect anyone to be able to replicate a computer-generated image exactly. Aleksandra was able to bring the vision to life exactly as I had imagined it and honestly, way better than the image from AI, and the finished outfit is incredible. The pants fit so well that they look like they were painted onto me. She even fitted them to two different pairs of shoes that are about two inches different in height (sneakers and heels)! The lace top is comfortable yet elegant, and the cape is exactly what I pictured. It is beautiful and dramatic, but still light enough to wear comfortably. One of my favorite parts of working with Aleksandra was how involved I got to be in the process. I learned so much along the way. She was knowledgeable and offered thoughtful suggestions about fabrics and design, but she never pressured me into doing anything I didn't want. Her recommendations were invaluable, from choosing a pant fabric that wouldn't be see-through or emphasize areas I was self-conscious about, to helping me find a cape fabric that was beautiful without being too heavy. She is also incredibly fast. The turnaround time for everything has been much quicker than I expected, especially considering how busy she is. And her prices are very reasonable. What I paid for a completely custom outfit was less than many bridal shops in the area charge for non-custom options. She also went above and beyond for my wife. My wife had a piece made by Lace & Liberty that was oddly constructed and didn't fit well. Despite having an extremely busy schedule, Aleksandra took it on and has patiently fixed it bit by bit. Aleksandra made the whole experience fun. She never batted an eye at us being a two-bride couple and has been nothing but welcoming throughout the entire process. We genuinely looked forward to our fittings, felt like we were part of the creative process, and trusted her completely. We LOVE her and are so grateful we found her! I'll update to include photos after our wedding!

Sandra is a wizard! If you're looking to get your wedding dress altered to perfection she is your…read moregal! I had a very complicated dress to alter and she absolutely nailed it. She worked so hard to make sure I was completely satisfied with my dress. Thank you sandra for making my princess wedding dreams come true!!!

Very nice people, fast turnaround and good quality work. I had several jeans, tops and dresses…read moretailored. 10/10 would recommend.

I brought in a vintage raincoat that needed some complicated repairs. Wendy did great work and Jay…read morereally took care of making sure that all of the details were correct. Thank you!!

This place is just amazing!! They're one of the few shops in the city that was willing to service…read moremy electronic machine..I had many shops say that they don't work on "plastic" haha Brad was super friendly and let me bring my Brother XR1355 right in. It was near NYE and he was still able to get the machine ready in just a few days..and even gave me a discount for it being a smaller job Many will say that the servicing fees for sewing machines are too high..seeing as how it costs about half of what a new machine costs. A lot of people may just go buy a new machine, for fear that the servicing may cost just as much..but that's an epic waste and if you keep up on oiling and cleaning your machine, it can last you a lifetime. The fees are high because the whole machine has to be disassembled and can take hours. The shop is small yet inviting. They offer a selection of fabrics, supplies and notions. You are warmly welcomed upon entrance and they're following Covid protocols extremely well I would definitely recommend this place and will be coming back in the future. An older gentleman in front of me chose some items and realized he had forgotten his wallet. He asked if he could take the items and pay later..I laughed to myself but the kind and patient woman at the counter agreed Gave me hope that there are still trusting and kind people left in this world The only disappointment was that when I unwrapped my machine..the spool cap had not been returned with it The kind I had was hard to come too..being as you could slip it around to use with different spool sizes But nothing can be perfect

Sewing Machine Repair Parts & Service…read more My girlfriend and I took our super cheap singer to Harry to replace a lost foot pedal. We probably could have just as easily ordered a new one online but all the positive reviews got me curious. I felt a bit silly when I showed up with our machine. It was like bringing an 86 Honda Accord to the Ferrari pit garage on race day. Harrys shop is very unconventional and in a residential neighborhood in his garage. He is a very cool, smart talented guy who invents the craziest sewing machines ever. Highly recommend a visit to him. Don't just show up, be sure to call as he is by appointment.

My LaCie drive would not open on my computer making it impossible to use. It had all my data for a…read moreproject I was working on. The owner William was very sympathetic and worked on it immediately transferring the data to another drive and I was able to use it the next day. Perhaps I was just lucky that my data was recoverable but I really appreciated the owner was so supportive and quick to help me. I would definitely highly recommend Lazarus Data Recovery!!!!

After the phone factory reset itself and erased all data with no backup, everyone we spoke with…read moresaid there was no hope of getting the data back. Someone recommended Lazarus and we were pleasantly surprised that they were willing to stay open late to accommodate our schedule. William was very patient and compassionate with us. He was able to retrieve years of lost pictures and videos that we had grieved as gone forever. It felt like a miracle. He didn't overcharge us like some places are known for. We will always recommended Lazarus Data Recovery and will go back for any future needs.

On time, fair prices, and very knowledgeable. She clean it up, hemmed it, and told me how to care…read morefor

One of the only few furriers left in SF, Mak is so skilled at what she does and I trust her with…read moreall my furs. Highly recommend!

Went with a niece, she took her time but she found the dress she wanted to wear thanks to the…read moreladies that helped guide her. She also met some nice girls along the way. The girls share a dressing room together and after picking a dress have an option between picking shoes or an accessory. They can only choose 1! They also gave my niece a bag of makeup which was nice! Definitely recommend especially if you don't have the money to pay for a new dress! They aren't ugly dresses either! I've also had lots of friends go when I went to school, I had regrets not going myself since I was embarrassed. Definitely recommend booking as soon as possible since it can fill up and sell out the access to get inside. Don't feel discouraged coming here! My niece loved the experience! Your kids will love it too when it's prom season!!

This was the volunteer opportunity were I was the Fairy Godmother and helped "Cinderella" find her…read moredress for the ball. Princess Project was created in Feb 2002 when a girl wanted to go to the prom but could not afford a dress. The founder of Princess Project did a dress drive and received an enormous amount of support from the SF Bay Area. Since then, they have served nearly 20,000 teens. If you are a teen that needs a dress for the prom visit http://princessproject.org/get-a-dress/ the last giveaway is 3/22/14. If you want to be a Fairy Godmother visit http://princessproject.org/volunteer/ I decided to volunteer as a dress runner. Basically, I was the one who ran up and down the stairs putting the "unwanted" dresses back on the rack. They have other opportunities such as; check-in (done outside), personal shopper (helps the girls pick out the dress they want), check-out (done inside). This was the earliest volunteer I've done to date. We woke up at 6am to get to SF by 7:45am. BART is not close to this location (2099 Market Street). You would need to take a bus to Church Street from BART. If you know me, you know I don't go on BART/bus without my honey. So, with a little begging and pleading, I convinced my honey to drive me here! Thanks babe!! Once I arrived and signed in. They gave a cute apron to wear. The organizer gave a tutorial on what will happen and we went off to our positions to get ready for the girls. They bring in 20 groups of girls at a 15-20 min increment. The girls have 10 mins to find a dress with their personal shopper, 10 mins to try it on and 5 mins to get a free accessory. You are probably wondering how this is possible. I thought the same exact thing, but it is possible. Obviously, you have those girls/moms who deviate from the rules. On Sat, they had about 400 girls. On Sun, I would say they probably had half that amount. After 5 hours of running up and down the stairs, it was time to go home. The experience was awesome! Seeing a girl get excited about a dress that both she and her mom had happy tears made it all priceless. On this day I was the Fairy Godmother but on 3/28, I will be Cinderella ready to kiss my Prince Charming at the ball! Thank you Princess Project for making a girls dream come true. Walnut Creek Open Space here we come!!