If you are purchasing from out of state I would not highly not recommend dealing with this staff over at upper valley Honda . They run a terrible sales operation. My experience started with contacting the internet sales department ( trejee Craig ) by email . Most of my questions were not answered and my points were all ignored as if I was speaking to an automated system and not a human . Out of frustration I asked that I be contacted by a manager . 4 hours later I received call by " floor / closing manager" (Michael Burnett) . Calls me at the end of the day to work on our potential deal the next day . He made me feel as if I wasn't a priority/ unimportant. He also claimed he had given me a better price than another customer when he didn't even take a dollar off the car which baffled me because he lead me to believe that he was actually trying to help out but he was wasting time and insulting my intelligence but avoiding factual statements and not being upfront having integrity. He mentioned he would work with me but The following day it also took him till the end of the day to follow back up with me . I waited 12 hours for Michael to call and he ended up emailing me still not offering a discount at this point I'm furious after 3 days of back and fourth I wasn't offer not 1 dollar off the vehicle . Not to mention this dealer has 1,058 in dealer fees that are pure profit . Finally he offers me 300 off of the car on Friday . I inquired on Monday , it took me 4 days to get a 300 dollar discount . When I asked Michael if the call was stock or had modifications 3 times over email he never answered the question. Which was also suspicious. The car I was interested sold Saturday I would not recommend these guys over at upper valley Honda . They had this vehicle priced 2k over retail value . Greed still has a presence in the car business today and it is definitely at upper valley Honda with Michael Burnett running the circus . Pure greed. read more

My rating of this dealership used to be five stars until my last buying experience. My lease was up on my CRV, and my husband and me decided to purchase a CRV. I made a query on a specific 2016 model using their website. It took two days for me to hear back from the salesman. Ok. I can be patient and he took a day off. So I get a quote from him the next day that was outrageous. I had already queried a couple of other Honda dealerships regarding the pricing on a 2016, and Gerrish's quote was $2500 higher than the other two for the same exact model and features. I was also clear I was a serious buyer and would be buying that weekend. The salesman kept saying it was fixed pricing and he couldn't do anything about it. I kept pushing, but to no avail. I was told the car I wanted had been sold to another dealership. Then they finally came back with a price on a couple of demo models that were closer but at that point it was too late. I was at another dealership getting a car for the price I wanted, brand new with 15 miles on it. In a color I liked. I would have preferred to have bought from my local dealership but they made it too difficult and too trying an experience to want to ever consider them again. I also felt I was treated like a stupid woman who doesn't do her homework! Believe me, I researched pricing, got quotes, and also read the Honda Facebook page comments. If I were buying a 2017, I could understand higher pricing. But I was buying a 2016 end of model year CRV. Pricing should have been met. I feel this dealership and salesperson wasted my time!!!! read more

Ben Smith helped me in finding my vehicle in Upper Valley Honda. He was very patient and courteous. He made my first car purchase in USA smooth and stress free. He communicated with me well all the time and explained all the procedures in a way even a techno dumb person like me could buy a car smoothly. I wish him all the very best. Saara, Lebanon. read more

We've bought our last 2 vehicles from them, the CR-V and Ridgeline. The sales process was friendly, informative and not pressured. On the Ridgeline, they added an accessory that we hadn't asked for, but didn't charge us for it. I've always wondered if that was a secretive way to give us something extra for paying list price (the vehicle had just been released). Their service department is excellent, and purchasers get a little preferential treatment on scheduling service and the hourly rate. The free car washes for life is a nice bonus too. As the previous reviewer suggested, know the prices before you go in. We were able to negotiate the CR-V price, walking in with Consumer Reports statement of the dealer cost. read more

I've been hear in the last four months and they are wonderful, see their Sales person Alton Young, he can set you up with a good deal! He is great. I enjoyed the conversation and the knowledge of the vehicles. I would buy from them I give a five star review. The offers and deals are good and you can expect satisfaction. Kim M. read more

Returned to the service area to find a courteous and helpful associate working the desk, we were taken care of quickly and efficiently. Very much improved over the last experience. read more

If you think this will be your Gerrish Honda of 8 or 10years ago, you will be sadly disappointed. However pleasant your association may be with your car salesman, as our's was with Lordiston Fennell, your next experience with his "manager" will not be thus so. You will be upsold on a number of other services, and the initial price quoted will NOT be the price that is quoted when you pull out your checkbook. The Gerrish Honda currently has the no-negotiation price listed as a current feature. What this meant to us is that we would pay MORE than the Kelly Blue Book highest fair price. The Honda may "sell itself," but this dealership is a sad shadow of the original Gerrish. read more

Last week, I purchased my first Honda through Gerrish and it was hands-down the most positive experience I've ever had at any car dealership. Prior to Gerrish, I had never driven away with a new car feeling completely happy with my purchase. From the creepy sales crew preying on my naitivity, to the manager interrogating me in his dark office until I paid much more than I ever intended; you could say that my past experience with buying vehicles was less than ideal. So, I walked into Gerrish last week fully prepared to play defense with the "evil car salesmen" and get exactly what I wanted. However, I quickly realized that both the staff and environment at Gerrish were very different. Loriston Fennell sold me my car and not once during the entire process did he make me feel pressured, intimidated, or even slightly taken advantage of. The professionalism and genuine friendliness of Loriston, the Finance Manager, and the Service Team was such a nice change from my past experience. The salesteam is not paid strictly on commision and instead, recieve a regular salary, with compensation incentives based on customer satisfaction. I did not know this prior to working with Gerrish and it really seems to make a difference. Loriston was able to get me the exact car I wanted within the price range that I could afford. He even went out of his way to investigate a concern I had and got my payment lowered even more! Overall, my experience with Gerrish was outstanding from the moment I walked in the door to the moment I drove off the lot in my newly leased HR-V EX. I will never go to any other dealership! read more

Bought a car from Gerrish in 2007 and love the car still and the people,the service and everything was great,until this new company bought it. It's not like going into a family place anymore. They do not do the gold star discounts anymore. I asked why and they said they do much more than that now,so don't need to do that anymore. Told me they have all new loaner cars,not used ones anymore. Who needs a new car to drive for a loaner? The older used ones were in great shape and great running order. They just want you to drive a new one and gives the driver a chance to say,this is nice.May have to look at trading. Bring back the old Gerrish way and they got rid of the best service guy at the counter ever,Lonny. I am finding somewhere else to go. read more

We were quite pleased with our salesperson, Loriston Fennell. He was very knowledgeable in the vehicles and honest with us for comparison with other brands of cars. We felt we were able to make our decisions based on facts that we researched on the internet and what Loriston explained about the Honda vehicles. We were not pressured in any way in getting a Honda. Even after we purchased our vehicle, Loriston still assisted us in troubleshooting the new technology. read more

I bought a car here and had it for eight years. During all that time, I had it serviced only at Gerrish. There was hardly anything ever wrong with the car. I found the folks at Gerrish to be straightforward and well intentioned. But they do err on the cautious side...if it's going to go, they'll tell you and suggest the repair. I finally got rid of my car at 190,000 miles when the first potentially very costly repair arose. I would definitely buy a car here again. read more

Gerrish has gone to a "people friendly" pricing system. There is none of that "let me go talk to my manager" garbage. John Merrill was great - friendly and professional, and he didn't talk down to me (which, as a woman buying a car, is a not-uncommon experience). The whole transaction was smooth, transparent and honest, and I recommend them highly. read more

Gerrish sales people are friendly and very patient. Even so, you should definitely do your homework on the pricing - they won't offer the best price right off the bat. Nevertheless I think them pleasant to negotiate with and they are reasonable. read more

I recently purchased a vehicle from Gerrish Honda and noticed a few weeks later that there wasn't an inspection sticker on the vehicle. I just assumed that they would do this, as EVERY other dealership does. When I called and spoke with the service department, I WAS SHOCKED and DISMAYED. One would think that they would stand by their own vehicles especially with their name on it. They do NOT provide inspection stickers.I let them know that I will NOT be purchasing future vehicles here I will be returning to my Toyota dealership where they treat their customers like gold. read more

We just bought our first brand new car in 30 years from Gerrish Honda. Jon Merrill, Kevin Gould and the rest of the team including the General Manager were extremely helpful and informative. Their approach to buying a car was refreshing. Their was no pressure or gimmicks. They made the process so easy and the service was fantastic. read more

I could not agree more with another review. As someone who has spent their life in the service industry, trust me when I tell you there is a gentlemen at the service desk who extremely unhelpful and discourteous. No professionalism or normal level of customer service whatsoever. I can not speak for all employees at this facility or their sales department, but I too will be traveling elsewhere for any of my Honda related needs. read more

I leased a 2016 Honda Civic in the last week. My parents had bought a Honda from Gerrish way back in the 1990s and it is STILL on the road and runs great. I had gone with Ford vehicles my whole life till this year and I am not disappointed. The showroom is clean and I was attended to in a timely manner. Greg The Client Adviser i spoke to was very professional courteous and friendly. There was never any pressure to buy a vehicle. I knew what i was looking for and they found it for me very quickly and their pricing was on target for my budget. They gave me a very generous offer on my 07 Ford Focus for a trade in that helped me into the 16 Honda Civic. Later that week I had to return to the dealership a few times when it should not have been necessary or things that could have been taken care of on signing day. However, they did compensate me generously ( on signing day because the process took longer than it should have, i was offered free upgrade to all-weather mats then later in the week when i had to return they gave me a free gas fill-up). Im a new fan of Honda cars I wish i had gone with Honda years ago rather than sticking with Ford. I would recommend Gerrish if you are shopping for a new, or certified pre-owned Honda. read more

This place is amazing! Everyone there was extremely helpful and attentive, especially the man who I talked to on the phone and who works at the front desk. I had a bit if a special situation, I had gotten in a small accident last week where i slide off the road. My car was basically fine, but I wasn't really comfortable driving it until it was checked out. Not only did this dealership squeeze me in into their busy schedule the morning after the accident, they also did a maintenance check-up free of charge! And they provided free beverages while we were waiting, which is always a plus. Overall the customer service was incredible and I highly recommend this dealership. read more

DO NOT GO TO THE SERVICE DEPARTMENT FOR ANYTHING. This is my second leased Honda, which I have gotten from Peters Honda in Nashua, NH. I live in the area and needed an oil change, which I have always paid $29.99 for my 2014 Honday Civic. Gerrish tried to charge me $69.99 and then when I confronted them about the price difference they told me it was because the dealership in Nashua probably did not know what they were doing. I decided to drive to the Rutland Honda dealership and they did my oil change for $29.99. When I was there I had them restart the "tire pressure" warning on the dash because I had recently put new rims on my car and they had thrown off the sensor. This was about 6 months ago. Last week I had my snow tires put on and needed the sensor reset. Without thinking I called Gerrish and asked what would be the best time to come by to have the sensor reset. They told me it would cost $29.99 just to do. I told them Rutland did not charge me and they tried to tell me it was because I must have bought the car there - which I had not. They ARE FULL OF EXCUSES FOR THEIR UNREASONABLE PRICES. They hung up the phone on me. I called Rutland Honda and they walked me through over the phone how to reset the sensor MYSELF right from the controls on my steering wheel. PLEASE FOLLOW MY ADVICE, DRIVE THE EXTRA DISTANCE TO RUTLAND OR ANYWHERE ELSE. THIS DEALERSHIP SERVICE DEPARTMENT ARE CROOKS AND LIARS. On that note - I don't know how the sales deapartment is, but I wouldn't want to be buying or leasing a car from a place that is associated with this service department - I can only imagine. SHAME ON YOU GERRISH HONDA. read more

I purchased a vehicle in late March. Process was smooth as this is a no haggle dealership so expectations are clear in this environment. I got a very good price for my trade. What earned them such a great review is what they did after the sale. About 6 weeks after my purchase I encountered 2 separate brake issues. I did not purchase an extended warranty but decided to call the service dept and voice my concerns. I spoke with Kurt Schultz, the service manager, who advised me to take it to my local mechanic (I live an hour and a half away) and call them with the assessment. Kurt was going to be away and he told me to ask for the general manager when my mechanic had the assessment to determine if there was anything that could be done. The day of my appointment with my car apart I called the dealership to learn the GM that was supposed to be available was not there. I ended up speaking with Steve Perlowski, the sales manager. I shared what conversations I had with Kurt and what he advised. I sent Steve some photos from my mechanic and the invoice which I already paid since the work needed to be performed. He quickly got back to me and said that they would reimburse me. Not only that, I had the check in my hands 2 days later! Excellent customer service and commitment to overall satisfaction that is all too infrequent these days. I will happily recommend this dealership to anyone and will be sure to look here for my next vehicle purchase. read more

I had issues with my Honda Civic's hybrid battery - it would stop charging once in a while. I went to Gerrish Honda and they plugged it into the computer and told me that the oxygen sensor needed to be replaced, and that there was an error with the hybrid battery. They told me that they will run a diagnostic on that battery to identify what the problem was. After some time (I estimate at least 45 minutes), they told me that they were not sure what's wrong with it, and that they were not specialized with hybrid cars, and told me to go to Autozone to change my 12V battery. I paid almost $60 and achieved nothing. I found that my hybrid battery was completely discharged, and my 12V battery was running low. For those unfamiliar with hybrid cars - the 12V battery does not charge well when the hybrid battery is not charged. So I didn't have power when the car stopped moving (this included power steering, which made it a pain to maneuver). Luckily autozone is right next door, so I managed to get the car into the lot and get a 12V battery. The car ran, but I still had issues with the hybrid battery not charging once in a while. It is a 10 year old car, so the battery is not in top shape, and it was a super chilly winter, but I expected better service. Disappointing and a waste of money. read more

After I reluctantly used this place for my Honda for 3 years spending so much money, I finally noticed there was something seriously wrong with their business. One week after I had a full check-up for my car there, the break started making terrible noise. I called them asked what they actually checked during the last inspection, which cost me over $700. They had a nerve to say they mentioned the break problem to me at that time and suggested fixing it with a $60 part. I asked how much it would cost if I asked them to change it now. They said $470. It was the moment I decided not to come back to them for good. They lied that they mentioned the problem at the last inspection. I brought my car to B & R's Garage according to my friend's recommendation. They fixed the problem for $250. For those looking for a good, trustable garage, check B & R's Garage in Lebanon. You will see true professionalism and sincerity in experienced mechanics there. So long, Gerrish. read more