The guy changed out snow tires on rims. The rims bonded/welded to the drum like most rims and.had…read moreto be broke loose. So you can see where he heated them up wIth a torch, Then heated the chrome on the rim till it burned the coating black. That didn't work so he hit them with a sledge hammer and missed and completely gouged/crushed/dented the chrome on another rim and then on a third tire and rim he missed again and hit the tread peeling the trad off the tire. I went to pick up the truck and he never said a word. I got home and unloaded the tires on rims from the back and saw they were beat to shat. The guys a hack, He just wants to change out parts for top price.

Not sure of the circumstances of the other reviewer but I am glad I found Jim's garage in 2020…read more First it was for inspections, then for work I didn't want to do or couldn't do. I find him to be the one of the most honest and straightforward people I've ever had to deal with, and a highly competent, imaginative mechanic. I have a good friend who has used him for more than 20 years or more for his cars. Every time my buddy drops me off for work or inspections at Jim's he sees a local that he's known for 25 years picking up or dropping off a car so Jim is doing something right. I have recommended Jim to other people and have had no complaints. In fact, I am dropping my car off there tomorrow for a job more easily done under a lift than on my back. You can't be in business for this many years with repeat business and not have a few dissatisfied customers.

If I could give more than 5 stars, I would without hesitation…read more From the very beginning, the entire experience was professional, honest, and stress-free. The contracts were thorough but easy to understand, communication was excellent throughout the entire process, and having the invoice available online made paying quick and incredibly convenient. He replaced the brakes and rotors on my Jeep, and unfortunately the very next day one of the wheels started smoking badly again. Instead of disappearing after the job was done like some mechanics might, he answered my call immediately, came right out, diagnosed the real issue, and found that the brake flex hose had internally collapsed, causing the caliper to seize against the rotor. Even though it wasn't something that could have reasonably been predicted during the original repair, he stayed until everything was fixed and my Jeep was safely back on the road. That level of integrity, accountability, and customer service is incredibly rare. He genuinely cares about his customers and stands behind his work. You can tell he isn't just trying to get the job done--he wants to make sure it's done right. Finding a mechanic you can trust is hard. Finding one who's knowledgeable, honest, responsive, and willing to go above and beyond like this is even harder. I won't be taking my vehicles anywhere else, and I'll recommend him to anyone who needs a mechanic. Thank you again for everything!

Chris came through in a big way. My ex-wife's car broke down on the side of the road and he showed…read moreup, diagnosed the problem, and replaced the starter right there in the parking lot. Friendly, knowledgeable, and completely professional. Highly recommend if you need a mechanic who actually comes to you.

Great service, they always have gotten my car fixed the first time. Reasonable rates…read more I had my Dad's truck painter there, it came out fantastic!

Cold and snowy day... January 22, 2025…read more.. Southbound on the 91outside of White River Junction, VT... sensed a strong odor of antifreeze... pulled into a gas station... Yep... broken water pump and overheating... Mind you, this GMC 2018 Sierra (fully paid off)... has gotten me completely cross country back in October, 2024... with no issues, not even a scratch... Vehicle is towed to Bob's Service Center at 10 am that day... Not Bob, but Josh... "Let's see, water pump, coolant and belt tensioner assembly need replacing... it'll be ready by two..." Josh was right on schedule... Professional, thorough, and kind... Picked up the vehicle... warranted work for 2 years/24,000 miles... back on the freeway I went... only a few hours delay... but no matter... the vehicle must be reliable... It was... Coldest day in White River Junction... This driver and owner will seek these gentlemen out for future auto repairs... they are simply the best... And kind... They explained everything... I do appreciate the thoughtful and thorough approach... A cold day driving with a vehicle failure... could have been made much more difficult... but it was not... it was a beautiful day... Bob's Service Center in White River Junction, VT... seek them out... Be prepared to be satisfied... and at a fair price... Thank you again...

Don't go anywhere else! After 5yrs of searching I found my shop. The team treats my ratty old Ford…read morediesel like it's a historic gem. Even taught me a few tips no one else knows. This team keeps both my 1990 Fussy ole Ford and my Subaru in the finest of mechanical condition for a price that is affordable. I even put them out on my Senior camping group so if a repair is needed in NH or VT they know to limp it in, drag it in, tow it in; but make sure you get it to Bobs!

Worst shop ever! I sent my Mazda there back in August/September to fix one or two things and they…read moreSTILL HAVE MY CAR! I keep getting told that they keep finding other things wrong with it. I know that that's totally false and I'm so unhappy with this crap service. They haven't called to let me know what's going on and what's being fixed. If I want an update, I have to call them. So furious.

The absolute worst auto shop around! I would not reccomend this place at all. The employees don't…read moreknow what they are doing & can't even do a simple brake job! The owner doesn't care enough to listen! If you want your repair done right so your car is safe to drive on the roads, look elsewhere!

We have a nonprofit organization that transports rescue animals around the country and were in New…read moreHampshire, needing a tire replacement. R&L found 3 tires that were a lifesaver for us and donated them for our furbabies!! Special people are hard to find these days!! Roger Harris Pampered Pet Porter PO Box 1174 Conway, NH 03818

So just got home from work ( at a car dealership with no extra time in the day) and found a car…read morebroken down in my driveway, a recent purchase with temp plates. Owner has no cell service. I call R&L for them requesting a truck to get the car & tell them problem with the car. The "GENTLEMAN" that owns the place proceeds to call me more rotten words than I've ever been called in my life and he refused to help his customer. WOW MERRY CHRISTMAS

A CLEAR CUT ABOVE THE REST! Collision Works has proven to be…read morethe best repair facility any vehicle owner could hope to find. We had a problem involving the installation of a kayak carrier to the roof rails of my best friend's Subaru. Supposedly qualified personal had managed to push the vehicle's roof rails way out of alignment, and we were looking at replacing the rails and their supports. This could have ended up costing us around $2,000+/- in roof and rail repairs. Dan looked at the problem, and said he could definitely fix it. We were greatly relieved, but upset about the looming bill. Later that day, the roof-top kayak-holder was soundly in place and the rails and their footings were perfect. The seals around the roof gaskets were tight and strong, despite some having been lifted by 1/2 inch or more after defective installations. Dan told us no massive repairs had been in order, and he ended up charging us NOTHING! Perhaps he felt bad for all we had gone through with other repair facilities, but we can still hardly believe it! Dan runs a high-quality repair shop that only does the work that is needed, when many companies would have added unnecessary services that cost the earth, moon, and any kids we had along the way. I mean, how often do any of us get this kind of care, service, and honesty when we need automobile repairs? As far as we're concerned, Collision Works is the only place to go for vehicle repairs. They are the real deal in every way a customer could want, and a person could not do better in the entire Upper Valley. Give them a try, and you will not be disappointed. Dr. George H. Elder & Patti Caruso West Lebanon, NH

Went in to get my bumper repaired. Estimated me a nice, fair quote and repair turn around time. It…read morewas done in the estimated time and the work was beyond beautiful! My bumper is gorgeous! And the paint match is perfection! They even cleaned her inside and gave her a wash! Shes absolutely stunning and I'm more than pleased!!!! I will suggest them every time someone needs work done!!!!