What can I say about these guys? In a rental and was towed…read morein to location Don't know that there is a "Tire Change" season and totally booked- they squeezed me in to get us back on the road. If I lived local, it would be my go to for sure- all of the staff were great

Couple of things, they prey of people with no idea of mechanical knowledge…read more If you go for an alignment, they will try to sell you shocks. If you go for a ball joint, they will sell you control arms. They will say, it will be impossible to do the job without the upgrade. They prefer to use their source for parts because they make upwards of 30% on that brand. Lastly, they will charge you $50 for 2 rags and 1.00 worth of break fluid. My advise, go somewhere else for the same price.

The customer service I receive at prompto is always good. But today my check engine light had come…read moreon after leaving so I called Prompto and spoke to Brandon who was willing to drive 30 minutes to my house to ensure nothing was messed up. We were able to resolve the issue without him having to make the trip, but the fact he was willing to make the drive shows great customer service to me. He made sure to let me know that if there are any more issues to call or stop by the shop any time and when his availability was.

I brought my car in for an oil change (2021 Subaru Crosstrek). We've used Prompto for a long time…read more As usual, quick turnaround. Two changes before this week's, I went, and as usual, there was a new guy, only he was working alone and going between 2 vehicles. The experience was different. I got home and told my husband it didn't seem like they did what they usually do and he never checked the oil when he was done. My husband checked it immediately. It was dirty oil and way over full. We called immediately and brought it back the next day. The manager confirmed the oil was dirty and over filled. He said it likely didn't drain properly. The next time my husband took it and everything went ok. This time was all new people except the manager. When I got home my husband noticed they wrote it was a quart low on arrival. My car is well maintained and never should have been a quart of oil low. He checked it and it was again, way over filled. I am so over Prompto in Claremont NH. Maybe pay your help better and get people who actually know how to read my dipstick, which is a little different than most. I will not ever be back. EDIT: My husband took it back and they redid the oil change. I will still never go back. Twice is enough.

Staff is really nice! Went here for an oil change..usually my bf drives so I don't have to worry…read moreabout getting the car on the lift..but this time I drove and was very nervous about driving the car up on that thing and taking direction from the employee. Well I survived and the staff was extremely patient with me and nice to me! (Usually in situations like these I would get the 'dumb broad eye roll' and be treated rudely hence why I always make my bf do this stuff) The staff definitely did not make me feel uncomfortable or stupid which I really appreciate! The price was great for regular oil change, and I decided to replace two tires here the next day because staff said I had damage to one of them..price on those was also really good.

This place sucks do not get fluid film applied here they do no surface prep and don't even spray…read morethe inside of your frame. Don't waste your time like I did.

I had a very loud scary metal bending noise coming from my car, while on a road trip 4 hours from…read morehome. I pulled over in White River Vermont, an hour away from my destination. I went to another local service station first and they couldn't help me. Guess they did me a favor because I then called VIP and Dylan the service writer was able to see me and my vehicle. Well, these guys were awesome, they helped me beyond belief. They quickly diagnosed my car and had it fixed as soon as possible. Being over 5 hours from home I was very skeptical , you know at the mercy of a mechanic I don't know or probably will never see again well I wish I lived closer. They exceeded my expectations, are very professional, and know what they are doing. My Jeep is running great and I was quickly back on the road. Thanks, Dylan and VIP

I called to inquire about service and while I was in the middle of asking a question they hung up…read more Thanks for nothing.

I only take my cars here. I haven't had the best success with the online scheduling and they can…read morebe a week out or more but I wouldn't want to go to anyone else within at least an hour. Good on tires and good deals, but they aren't limited to just tires the can do anything other mechanics can do. For my money the best value there is.

We have been customers here since we moved to NH 6 years ago. John always greets us with a smile,…read moreand we know we are going to be well taken care of. We stopped in today to make an appointment to have both of our vehicles inspected. John was able to inspect one car immediately, and we then made an appointment for the other one for early next week. We know that the folks at Sullivan Tire in Keene really care about their customers, and we strongly recommend them.

These guys rock. Balanced my car fast and cheaply. Highly suggest them as they are qualified and…read morehigh functioning individuals. Big fan of their practice.

Getting an inspection appointment has been a serious PITA with busy schedules and two cars... out…read moreof the 15 places we called - only Jeremy said "bring 'em in, we'll get them in". We settled in for the day knowing they were busy and knowing we needed new tires for winter on one of the cars (for which we already had quotes from other tire shops). Inspection came back with our tires just under... Trice then walked us through options comparable to what we had quoted and said they could take care of it, the alignment and the inspection right then. They were professional, kind, accommodating and thorough... we asked for above and beyond, we packed our patience and the crew at VIP Claremont delivered.

I went here to get a check up on a relative's car. Maintenance was definitely needed but I was…read moresurprised when they said the car needed $1,700 worth of work done. The car is well taken care of and has low mileage so it didn't add up to me. I took it to another mechanic who said these costly maintenance/repairs were not actually needed. This place is what gives auto mechanics a bad name. Avoid.

I had my Subaru Impreza inspected here. They failed it claiming it needed an almost $1200 brake job…read more(crazy expensive anyway!!). I changed the brakes myself and the brakes did NOT need to be replaced. The pads, rotors and calipers still had plenty of life left in them. i feel scammed.

Sean seems like a nice guy, but seems completely overwhelmed right now. I called about a broken…read morespring in my car and he said he could order it in a day or two and squeeze in the work some night. But he never returned my calls and when I got him on the phone he was very noncommittal. After a month and another very wishy washy call, I just gave up. I wasted a lot of time. To his defense, he said he had two people quit on him. I just wish he didn't drag me along for a full month. I would not use him if you need your car in a reasonable timeframe.

Sean and his team do outstanding work. So great the way they were able to take a used car with…read more200K miles and turn it into a safe care for my 16 year old to learn to drive.Like all small garages hitting a schedule is Albee's biggest challenge be patient the work is top rate and at a fair price. I am biased as Albee Auto is my local garage but having seen him save folks money or bend over backwards to help some one out you have to give the guys (and girls shout out to Deb and Jordan) five stars!

I just had excellent service on 2/20/26 around 1:45pm-give or take. The price was what was stated…read moreover the phone, plus a few bucks because I did want a few fluids added-normally would do it myself but been working a lot. Anyway, the wait was around what they said over the phone-arguably a little less than a half hour on a busy day-which I was warned about over the phone. The guy who helped couldn't have been nicer...I can only compare it to other places in Mass and one Prompto I went to in Conway area...I will not be getting this done in Mass any more...it's cheaper and better service! Big fan of Prompto -Random Masshole

Watch your receipt! I have been a happy customer for years. 3 cars, lots of mileage, always…read moresatisfied. Last service, they charged an additional $20 on the credit card over the price of the service ($89.95 instead of $69.95). Noticed it when I got home. Time will tell if this was an honest mistake or something else. Management refunded the difference, but I had to go back to get it. Corporate never responded to a request to discuss (I sent an email to the address in the comment below but nobody replied. The regional manager does not want to learn from this - hence this review). Watch your receipt!

We have been taking two cars to Marshall's for 12 and a half years and we couldn't be happier…read more Their mechanics are experts on just about everything. Best of all, they're scrupulously honest. Case in point. I thought I had break problems as the car was making a squeal when I applied the brakes and later on it had a rubbing noise while driving. Called them and yes, they could have had me brought the car to them and charged me for a break job I didn't need. But no. The problem was a simple issue which I resolved myself with their guidance. On another case, I had a puncture in one of the exhaust pipes. It would have been simple for them to have an entire exhaust repair. Instead, I was pointed to a repair place nearby where they were able to do some precision welding for a fraction of what it could have cost. Their service orientation is above par. Devon and Gage are able to provide superb support even in the middle of the busiest days. Unflappable people. They do have AAA discounts too. Best yet, they support veteran causes and that is an added star in my book. We use them for everything related to our vehicles. Superb members of our community, superb professionals, superb people.

So lucky to have found Marshall's garage this morning when my wipers stopped working far from home…read more They were able to look at my car, diagnose the issue and make the repair. Highly skilled, amazing costumer service, honest and friendly. A rare find!