Do not buy a car here!!Scam artist. Terrible customer service. Finance department talks to you like…read moreyou are dumb. If I could return the car I would. Terrible experience!

In my experience, this is simply the most terrible car dealership in fact business I have ever…read moreencountered. They sold my son a car, then fraudulently put my name on the registration and loan. When I asked for help, I kid you not, they said it was confidential and covered by Hippa health privacy laws. As a resulted the loan, registration has been a mess for two years. They won't pick up the phone, answer and email. Corporate Volvo is just as bad refusing to do anything to reign in this errant and truly awful dealership. I would run away from this dealership as fast as I could. 0 stars

LONG REVIEW BUT WORTH THE READ! A little less than a year…read moreago I began looking for a new Wrangler to replace my 2013 Sahara. I found a Jeep online that I was very much interested in. I called the dealership (Contemporary Automotive in Milford, NH) which was an hour and a half away and made an appt. to test drive a brand - new Wrangler. The telephone conversation with the dealer should have been my first clue to not make the drive. The person I spoke with was not friendly at all and was not able to answer many of my questions. When I arrived, I was barely noticed from the start and did not end up buying a Jeep because they offered a ridiculously low trade in amount for my Sahara and plus they just seemed disinterested in working with me and I had no idea why. I could go on and on about my horrible experience at this dealership...but this review is not for Contemporary Automotive, it is for Key Chrysler Jeep Dodge Ram of Lebanon!! Fast forward several months to when I decide to give trading in my Jeep another shot. I found the exact Jeep I had been looking for online. I called Key to inquire and was lucky enough to speak with the friendliest, most helpful salesperson I have ever worked with! Casey Bonas was attentive and extremely helpful from the first phone call up to the sale (and even the day after the sale was finalized) on my beautiful 2021 Wrangler Willys. The Jeep I purchased was in-transit already. The application process went seamlessly via phone and text. Casey made sure to cover every detail before I ever even entered the showroom. He sent me weekly updates on the status of my vehicle's transport. Our phone, text message and email conversations were always friendly and positive. Casey REALLY listens!! On the day before my Jeep was delivered, I had a late night panic attack after reading a bad review in which a customer of Key was in the process of purchasing an in-transit vehicle and the deal suddenly fell apart. I emailed Casey to ask questions about this person's experience and wondered if it could happen to me. He responded first thing in the morning to reassure me that things were fine. I actually had nothing to worry about because shortly later he text me pictures of my new Jeep sitting in the Key parking lot. Ironically, while I was up late worrying about the deal falling through, my car was being delivered! People, don't believe everything you read. If a deal falls through, there has to be more to the story than what the person who is telling it is letting on! Later in the day, my husband and I made the hour-long drive to Lebanon to trade our old Jeep in for the new one. Casey greeted us with a huge smile and a steady handshake at the door. My husband enjoyed talking cars with Casey, as they are both car enthusiasts. He showed us some very cool cars that he thought my husband would like to see, not to buy buy, just to check out (although I am sure he would greatly appreciate us buying a 100K vehicle :)). Casey had my new Jeep ready to test drive, the paperwork in order and he answered all of our questions without hesitation. Jonathan in finance (another very nice guy) helped us through the paper work and we were out the door and driving my awesome new rig within an hour of arriving! Everything went seamlessly - well, except for one thing...everything went by so fast that I managed to forget my purse in the finance office and drove home without it! I text Casey late that night to let him know and he responded immediately. I made the hour drive back to Lebanon to retrieve my purse the next morning. Casey was there, big smile and purse in hand! He even took a few extra moments to help me set up the Bluetooth Connectivity in my Jeep without me asking. SO HELPFUL!!! I am so happy with my experience at Key! My husband and I will be back to purchase his next vehicle...probably not for that 100k Jeep Grand Cherokee...but maybe for one a little less pricey . Oh, and I am so glad I purchased my Jeep here and not at that other dealership!

They played the brake game with me too. Couple year old truck that isn't driven hard. They told me…read moreI needed rotors all around for around 1600 to replace. The car has well under 30,000 miles. They stated rust and metal on metal in the rear. I checked myself, rear pads needed replacement, the fronts weren't even close. All rotors were fine had some minor surface rust near the hub. I can only assume they believed I am not able to know the difference. This is after I had some service not too many miles ago in which the pads should have been caught. Shouldn't you be able to trust the local dealership you purchased your car at?

I recently had a horrible service experience…read more I called to schedule an appointment and told them that I have the VW care maintenance plan and needed to schedule the recommended maintenance and an oil change (the oil change needed notification popped up on my car). I was scheduled for an oil change and tire rotation and alignment. There was no mention that the recommended maintenance would not be covered by the MAINTENANCE plan. I let them know that I would pick the car up after work that day, around 7pm. There was no mention that that would be an issue. On Wednesday 8/12, I dropped my car off in the morning before my shift. On the slip, I wrote that I would pick the car up at noon if it was ready, otherwise I would pick it up after 7. I called during my lunch break at noon and they said it would not be ready. I reiterated that I have the maintenance plan to pay for the services. There was no mention that the services were not covered. I again told them I would pick the car up after work, after 7. They told me the keys would be left in the car with the paperwork when I came to pick it up. A bit after 7, I arrived to pick my car up. There was nobody there except for one mechanic. My car had been locked and the mechanic could not find the keys. I was stranded in a parking lot for 45 minutes while a family member brought the spare key so I could finally go home. While I was waiting, I saw that I had a voicemail from them that I missed because I was working (which I had told them I would be 3 times by then). The voicemail made no mention of payment needed. The next day, I received a voicemail that they heard I was able to pick up my car last night and I needed to call back to "settle up." I returned to the dealership to pick up my key that they still had. I was then told that I had to pay $130 for services that I thought would be covered under my maintenance plan before they could give me my key back. Again, it was NEVER mentioned that the recommended maintenance services would not be covered under the maintenance plan when I scheduled the appointment or when I checked in to see if my car was ready. The only service that was covered was the oil change. The "solution" to their "disconnect" was to sign me up for text messages, so that next time I was working and could not answer the phone, they could just text me instead. Extremely unacceptable solution to making a customer wait in a parking lot while it was getting dark and wasting over an hour of my time after a long shift. The GM knows about this incident and has not reached out to offer an acceptable solution or to apologize, which just goes to show how much they care about their customers. I am thoroughly disappointed by the experience I had with them. My service and that of my family and friends will be going elsewhere from now on.

Only gets one star becasue negative numbers aren't possible…read more I'm not sure if the place is built on a cursed native burial ground, a pet cemetery or a toxic waste dump... maybe all three, but when they took 'Miller' off the sign the stench remains. NO ONE in the Upper Valley has a good Miller story. Snow tire quote for new EV, $1800 Same tires from dealer in Keene NH, $1500. VW makes a good car, Miller has TERRIBLE 'service'. After MULTIPLE terrible service interactions with the dealer for our Volvo, I am no longer a customer and will get my car serviced elsewhere. Buy all the VW's you want, but get them serviced somewhere else! DO NOT RECOMMEND

five stars for great service. free keurig coffee in the waiting room was a nice touch. they were…read moresuper helpful, explained everything to me very clearly. efficient and effective. happy with the results as well, my car is running smoothly and I like the winter tires they helped me pick out.

Great folks. Good prices. Car fixed 1st time every time. You won't be surprised by up selling.read more

Brought my car to get my brake fluid flushed. After the service they told me I had an oil leak that…read moreneeded to be looked at. I decided to go to a different shop. Second shop found the old drain plug was barely hand tightened so it was leaking oil. Don't trust this shop with your car.

Darren and Mike made our car buying experience totally seamless and smooth. they felt like old…read morefriends by the end of the deal. I love my new forester and the deal we got. Darren was so knowledgeable and friendly and helpful. THANK YOU DARREN!

Nate E. was extremely helpful and informative when I went to lease my first Subaru! He wasn't pushy…read moreor trying to upsell me, which I can appreciate because all of my past experiences at dealerships are like that. He was very kind and patient, he got me the right car with the right price in the right amount of time. Thank you Nate!

Great experience, we are from Pa , our truck had electronic problems they fixed our problem. Great…read morecrew , great garage.

We couldn't be more disappointed and we might have to file a Lemon Law violation. My wife purchased…read morethis 2021 Ford Explorer approximately 5 weeks ago from Key Chevy in White River Jct. VT (we live in Essex, VT). She had the TPMS sensor go off within 20 miles of returning home. Additionally, the high beams didn't work nor did the left turn signal indicator. The vehicle had a new VT state inspection sticker on it and has now been serviced at Key in South Burlington as well as Heritage Ford twice. The problems are yet to be resolved. All this over a couple parts that cost a few hundred dollars. This is one of 4 vehicles we use for our business and you can bet that Heritage Ford and Key will not see any further vehicle sales from us again. The lack of customer service is terrible and the excuses as well as delays are endless. As a business owner myself I would NEVER put a customer through this much. The vehicle has spend more time as service repair locations than with us! I highly recommend looking elsewhere for your next vehicle and avoiding repairs at either of these dealerships at all costs. We hope to avoid arbitration, but that's looking unlikely at this point. Sam Smith

Kudos to the amazingly wonderful and kind service staff. We drove in on a Saturday, embarrassed,…read moreafter dropping the oil cap of our car (not even a Volvo or Volkswagen) into the engine compartment. They put it up on a lift, removed the plate and retrieved the cap. Not only did they refuse payment, but they gave us delicious homemade cookies! We had just moved to the area and they are just such kind neighbors. If we are ever in the market for a Volvo or Volkswagen, they will have our business! Forever grateful -- and have to think that their kindness will extend to all of their customers.

From the owner: We love our customers and we realize that without you, we wouldn't be able to offer exceptional…read moresales and service experience to you. We pride ourselves on an easy, no hassle car buying experience. Your vehicle is sure to be taken care of for years to come with our friendly and experienced service department.

Want to give Paul The sales man who was AWSOME 5 stars. The young man was knowledgable and…read moreenergetic. He did everything he could to get us a car to my specs!!! thank you Paul Paulagay A

I will never do business with this company again. They are not honest and treat women like they…read moreknow nothing. They lie to your face and make excuses why it's never their fault. If I could give a negative 1000 rating, it would still be too high of a rating.

Update :Ok so I went to Gillys last month to get my 2018 Tundra yearly undercoat spray job at…read moreGillys. Talked to Josh a bit and asked him to put the truck up on the lift so I could check for any rust spots before he sprayed. All I can say is WOW there wasn't a spec of rust anywhere on the undercarage to be found ,beleive me I looked. I could not friggin believe how clean that undercarage looked. I don't impress easily but I was floored how good it looked under there . My only regret was not taking a picture to show everyone on yelp. Ct is brutal with the deiceing mixture they put on the roads in the winter.and it will rust out your vehicle in no time. Ok so it was another $150 bucks but SOOOO WORTH IT. I tend to keep my vehicles a long time /or until they rust out ,but it looks like I'll be keeping the Tundra forever if I keep on getting it Krowned a Gillys. Only side note is ,that when Josh sprays some of the oily film can get on your car. just tell them to wash the windows only and take it to the nearest car wash to blast the film off Josh and Heather a BIG THANK YOU for doing such a great job.Hugs to Lacey and her crazy little brother (Labs). Greg A

My band was driving from Vermont to Boston for a show. When we were about halfway there, the car…read morestarted making terrible noises and we had to pull over on the side of the highway. We were short on time, so we called Gilly's, the closest auto repair shop according to Google, to see if they might be able to take us in right then so we could try to make it to our show in time. Though he had cars on his lifts and it was bad timing, he told us he could at least put the car up on a jack and take a peek. We drove (very slowly) the few miles there, and when we arrived he had started taking one of the cars off the lift so he could put our car on. He quickly assessed the problem, came up with a solution that would get us safely to Boston and back, and got us back on the road for $32! Not only that, but about a half hour after we left, when they were supposed to already be closed, the woman at the front desk called us back to make sure the car wasn't making any more noises and that we were safe! We made it to Boston in time for the show and highly recommend Gilly's to anyone. We feel so lucky to have stumbled upon such an honest business run by kind people in our hour of need!