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    Upper Valley Honda

    2.5 (62 reviews)
    Open 9:00 am - 7:00 pm

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    Avoid the service department here unless you want to be up-sold unnecessary services, pay excessive prices, and deal with an aggressive employee who has been mentioned in other reviews and think it's beneath him to explain their "recommendations" Brought our 2017 CR-V in for an oil change and brake pads and received a text message with no explanation recommending services for $1864 including: Brake fluid change at less than 2.5 years - Honda recommends 3 year intervals Coolant change at 78k miles - Honda recommends 120,000 miles or 10 years Transmission Fluid - Based on Maintenance Minder or every 25k from Honda's tech schedule, was told Maintenance Minder wasn't reliable Rear Differential Fluid - Based on Maintenance Minder or every 50k after first change based on Honda's tech schedule, again told it wasn't reliable When asking the service advisor, Steve, about these recommendations and prices he got defensive and aggressive, told him I won't be returning and he said he didn't care... Good for them that they have a monopoly here in the Upper Valley due to the distance to other dealers. Was also changed a $39.95 environmental fee with no explanation - for an oil change and brake pads, this charge was over 6% of the bill Here is the link (photo attached) for a CR-V's maintenance schedule directly from Honda, hopefully this helps some people from being taken advantage of by this company's unscrupulous business practices: https://techinfo.honda.com/rjanisis/content/rjxa_isisviewer_sa.aspx?m=61TL&k=pubs/sm/1/2/Contents/enu/61TLAD/GEN/SCT/SC/SYS/G004867_enu/web/html/G004867_enu&p=SM&t=H&model=CR-V&year=2019&referer=ownerlink Prices are excessive compared to other Honda dealerships I've frequented. Loved my previous dealership, but moved away and won't be returning to this one

    First car!
    Natalie A.

    This is our third car bought from Upper Valley. Our sales executive Loriston Fennell made sure we were completely satisfied. He is extremely knowledgeable about Honda product and features. Bill Harris was helpful getting us to consider a new vehicle. We will definitely recommend and return.

    Assisted my parents in trading their '18 Odyssey for a '21 Pilot. We scheduled an appt w/Ben on 4/13 at 9:30am. The appt was made days earlier. Upon arrival Ben was working w/someone else. We had to wait & he had to excuse himself for several minutes at a time, to continue to assist her. My parents were offered a trade value for their car. While we were waiting for Ben we ran the Kelly Blue Book numbers & realized the trade offer was way too low. We were unable to proceed w/negotiations that day as there were no sales manager or GM in the store. They were at meetings. We were not advised of this issue prior to the appt. Ben was off 4/14 so we had to wait an additional day. They came back & offered $1000 more. My parents weren't thrilled but they accepted. On 4/15 met w/ the finance manager. He reviewed the back end warranty products. My parents opted for the Sentinal product. They had previously had Safe Ride (an excess wear & tear warranty) & the manager asked if they would like it again. He verbally reviewed coverages at which time he stated that key fob batteries were covered under this warranty. At this point my father spoke up and said he wanted the coverage & inquired about 4 fob batteries he replaced & had to pay for on Odyssey. Service never checked warranties or even asked my dad about them. So he did what he thought was right and paid for them. We were advised there was nothing that could be done as it was a Honda (manufacturer) issue. I directly asked for a service credit in the amount of the 4 batteries & was told he couldn't do that. I asked to be contacted by the GM & that never happened. I attempted to locate the GM's email address but failed. I contacted Honda & they did not have it either. I filed a complaint w/Honda re: the issue & still did not get follow up from the GM. This forced me to file a complaint with the VT Attorney General Consumer Division. I received word from the AG on 4/26 that they had reached out to UV Honda & asked them to contact me. I received a call from Steve less than an hour later. I told him it was a bad time. He would not accept that & pressed for me to deal w/the issue in that moment while I was caring for a sick family member. He told me that fob batteries weren't covered under Safe Ride but offered a free oil change. I accepted wanting to be done, until I read Steve's reply to my AG. Complaint. He wrote: " Good Morning, The Lyons did purchase both safe ride an sentinel. Neither of these products nor the factory warranty cover key fob battery replacements. In review of their service history I see no replacement of said batteries. I do see normal service and factory warranty repair items taken care of. After a conversation with their daughter this morning we are covering their first service on the new Pilot which cost $60 to offset the four batteries they purchased for the fobs @ a cost of $40. This is a gesture of goodwill on this matter." 1. Honda covers fob batteries under factory warranty for the first 6 months of ownership per page 9 of the owners manual for both the traded vehicle and the new vehicle. Not sure if then incorrect information is the result of a lack of knowledge of the product or deceptive sales practices. 2. I cannot find any independent information for Safe Ride. At the time of the original purchase we were not given information about what this covers. It is not online that I can find and when I used the online chat tool on the UV Honda website I was told I'd have to speak with a member of their team. I declined as already the story has changed over and over again. It seems we are at the mercy of whatever UV Honda decides they want to cover. 3. Steve inferred that we were making this up. My parents verified that they paid cash for one set of batteries and didn't have the service repair order any longer but found credit card receipts for 2 batteries replaced 3/3/2020 priced at $8.40 each. The issue here is NOT the $33.60 that my parents spent on items that should have been covered. This is about repeatedly receiving misinformation, being lied to and being dismissed. UV Honda clearly has no problem taking advantage of elderly and vulnerable people who can't or don't remember what it is they are being sold on the back end. Seems the hope is to collect the money for the coverage and then charge customers for items that they said were covered. The coverage on the '18 Odyssey was just shy of $1,000 and yet they weren't given the chance to use it as they should have been. My concern is this - my parents and many like them are on fixed incomes and they purchase warranties so they don't have to make a choice between fixing a car and purchasing medication and food. The business practices at UV Honda are lazy and uneducated at best and deceptive and predatory at worst. This issue is unresolved.

    Letter from the dealer

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    5 years ago

    Upper valley Honda put up with me for a while and got what I didn't realize I needed for a car! Thank you chase Kendall for your help

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    Elizabeth M.

    You are very welcome, Dayna! Thanks for choosing Upper Valley Honda!

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    5 years ago

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    4 years ago

    I have bought 2 cars here and each time the experience has been great thank you Ben Mattice

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    4 years ago

    Chase was super helpful and flexible with our schedule. He was great support for my daughter's first car buying experience!

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    Gengras C.

    We truly appreciate your great review, Allan!

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    Page 1 of 2

    Ask the Community - Upper Valley Honda

    Review Highlights - Upper Valley Honda

    over the phone and through email, and throughout the ENTIRE process he was courteous and prompt, kind and concerned.

    Mentioned in 2 reviews

    Read more highlights

    McGee Hyundai of Lebanon

    McGee Hyundai of Lebanon

    (6 reviews)

    TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

    If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

    Cupples Car Company - Our Showroom, two Tesla Model S in the foreground

    Cupples Car Company

    (15 reviews)

    I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.

    Recently I was on AutoTrader.com looking for a specific model used car with low mileage. I found…read morethe perfect vehicle listed for sale with Cupples Car Company. I have never purchased a used vehicle online much less from a dealer 1,500 miles away from me. This meant I would not be able to see the car in person nor test drive it. For me I would be placing complete trust in the dealer. As we all know, used car dealers usually have a poor reputation but Cupples Car Company is definitely the exception to that rule. Ross Cupples, the owner, is wonderful to deal with. Ross is honest, professional and knowledgeable. You can immediately tell that Ross is a man with integrity who cares about his customers and wants them to be happy. Ross is hands down the best car dealer I have ever dealt with (new or used). Ross is not a high pressure salesman and made the entire buying process enjoyable. Since I was not close by I communicated with Ross mostly through email and, even though I'm sure he was busy with other customers, he would took the time to email me back very promptly and address any questions or concerns I had. Ross was very helpful every step of the way which meant so much to me given my distance from the dealership. I placed my trust in Ross and was not disappointed. I would highly recommend Ross Cupples and his dealership if you're in the market for a used car. I wouldn't hesitate to buy a vehicle again from Ross. Thank you Ross for everything!

    Upper Valley Honda - car_dealers - Updated May 2026

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