Knowledgeable. Reasonable quote for the services and good clear explanations and communication. Car…read morewas finished and ready right on time

Darren and Mike made our car buying experience totally seamless and smooth. they felt like old…read morefriends by the end of the deal. I love my new forester and the deal we got. Darren was so knowledgeable and friendly and helpful. THANK YOU DARREN!

TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

This used car dealership just opened recently, and is located next to the old bowling alley in…read moreWhite River. They have a good selection of Subarus, thanks to their affiliation with The Car Store in Norwich, VT. They accept all major debit/credit cards (Visa, MasterCard, Discover, Amex) and can assist you with financing if you need. If you're in the market for a used car, look no further than White River Automotive. Look for Martin, Larry, or Joel. These guys want to sell cars and aren't afraid to make a deal. They have a great selection of used Subarus, and receive new inventory daily. The reason for 4 stars is that I had to go back and forth a couple times to get the proper assignments and title to register the car. Check them out on Facebook: https://www.facebook.com/WhiteRiverAutomotive

I purchased a 2018 Tacoma TRD Off-Road from White River Toyota in January, 2018. Alexis Secore was…read moremy Sales Consultant. I did my homework and started my vehicle hunt two weeks before my purchase. I visited five different dealerships on-line comparing vehicles and prices in both NH and VT. I received a great price offer from a dealer in NH and I was pretty sure I was going to purchase that vehicle but I thought I would try White River to see what they could offer. After a quick and easy volley of emails and one or two telephone calls I made an appointment to meet With Alexis. It's great when you get what you want for a price that you believe is reasonable. There were no gimmicks or hidden surprises. Alexis made it easy. So, thank you Alexis and thank you White River Toyota. I got a great vehicle for a great price and the time between my initial visit and when I drove the vehicle off the lot was minimal. I basically purchased my vehicle on a hand-held device!

Only giving it 2 stars because the general manager stepped in, Bill, I wanted to give it 1 star…read more Went for a heater core, somehow left with clogged AC lines that had been hooked up wrong, on top of that a blower motor that was working great that I have to pay 400 dollars out of pocket for. They broke my door on my driver side when that wasn't even in the same area as the thing they were fixing. Instead of admitting wrong, or even trying to upsell a new blower motor they just put it back together broken and gave it to me. I've noticed a lot of people in reviews saying their service department sucks, that's a major understatement. Unsure what's going on with this service department but I'm taking my fleet of 10 Toyotas elsewhere to get worked on. Will not be returning. Below I showed videos of the ac leaking, the motor bearing whining, and the door they somehow broke. For reference. BEWARE!!!!!!!

Great folks. Good prices. Car fixed 1st time every time. You won't be surprised by up selling.read more

I purchased my Nissan Pathfinder here and have had all my service done with them. Three years in…read morethe rear a/c lines had to be replaced. They informed me it was a flaw in the system, but I had them replaced. A year later when the weather warmed up, my a/c lines need to be replaced again. Not only are they on back order but they stated that I would have to pay $1450 to have the same repair done again. Ridiculous. They said I would have to call Nissan customer support to discuss it with headquarters. Never again!

Some of the good for starters: Service Advisors are friendly…read moreand helpful. The facility is nice - good waiting area and you can have a cup of coffee or grab a bottle of water. When pushed, they'll stick to the original quote and honor the price that they've quoted. That's where the good in the service area ends, though. They will try to upsell you on unnecessary services or make things sound worse than they are. For example, on my 2008 Honda Ridgeline where new brakes were put on less than 5000 miles ago, they wanted me to put on new rotors (again). Similarly, the radiator was flushed at that time I did the brakes but, UV Honda recommended having the service performed again as the service wasn't completed at their dealership. There were other items on the list of To Dos that came from the technician that, later, the service advisor said were not truly necessary. If I was less educated about vehicles, I might have gone for what they offered - which came to more than $1500 worth of work. I happen to be the son of a mechanic. I tried contacting the Service Manager who was unrelenting about the additional services. So, I took my truck to an independent mechanic - this same afternoon where I had the car at UV Honda. While technically they may have been on point with a few items, the mechanic said that it comes down to the reasonableness and urgency of what needs to be done. UV Honda made it sound like it was all urgent. There was pressure to spend money that was likely unnecessary at the time. Even their advisor, though, as I checked out said that it wasn't all necessary. I was also approached by their used vehicle manager - who offered me an insulting value for the vehicle. Really, nearly $10k less than what folks online are asking. Again, this seems and felt predatory. To boot they have a 3% credit card charge. I used my debit card, which avoids the 3%. It's annoying, though, that they charge that. They need to get their processing in order at their bank imho. So, yes, it's a dealer. Yes they service Honda's. They use Honda parts. My opinion, though, is to AVOID Upper Valley Honda, though. There are many qualified local mechanics in the region.

Should be Zero stars Completely unhapp with my service…read more Called PHIL DAILY because he wanted to know if I was completely happy with there services 6 hours still no callback so I replied bu text and still NO Responce Would not recommend them, they also owne the Rutland Honda as well Stay away from these people Im going to follow up with corporate

five stars for great service. free keurig coffee in the waiting room was a nice touch. they were…read moresuper helpful, explained everything to me very clearly. efficient and effective. happy with the results as well, my car is running smoothly and I like the winter tires they helped me pick out.

Scheduled service, but when I called to move it, was told I didn't have an appointment. I can't…read moretrust that type of customer service. I live 40 miles away. Imagine if I got there and was told that. No thank you

These Yelp reviews as a whole do not represent my experience with Springfield GMC. I bought a…read moreManufacturer Buyback Chevy Bolt from them sight unseen, Becca was a pleasure to deal with and made the transaction as easy as possible given the significant distance from my house to their location. To ensure that I wasn't stuck driving all the way to their location multiple times, she had the car driven down to me. A+ experience across the board with my purchase experience.

I will never do business with this company again. They are not honest and treat women like they…read moreknow nothing. They lie to your face and make excuses why it's never their fault. If I could give a negative 1000 rating, it would still be too high of a rating.

Lebanon Ford recently REFUSED to perform service on My BRAND NEW 2024 F250 with only 900 miles…read more This Truck has a service bulletin from FORD instructing Dealers to replace the "Dummy HUB" on the passenger front a Functional Hub.. and to add vacuum lines if needed. I spoke with Service Advisor Chad.. then his supervisor Kyle requesting to schedule an appointment to have this work completed..as directed by the FORD TSB. Both Chad and Kyle basically told me to go pound sand and to get lost - they blatantly refused honor the TSB from Ford and complete the work.... I own 5 Fords.. and NEVER will I take one to this low class outfit again. The other local Ford Dealer completed the work.. NO PROBLEMS. STAY AWAY FROM LEBANON FORD!!!

I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.

Recently I was on AutoTrader.com looking for a specific model used car with low mileage. I found…read morethe perfect vehicle listed for sale with Cupples Car Company. I have never purchased a used vehicle online much less from a dealer 1,500 miles away from me. This meant I would not be able to see the car in person nor test drive it. For me I would be placing complete trust in the dealer. As we all know, used car dealers usually have a poor reputation but Cupples Car Company is definitely the exception to that rule. Ross Cupples, the owner, is wonderful to deal with. Ross is honest, professional and knowledgeable. You can immediately tell that Ross is a man with integrity who cares about his customers and wants them to be happy. Ross is hands down the best car dealer I have ever dealt with (new or used). Ross is not a high pressure salesman and made the entire buying process enjoyable. Since I was not close by I communicated with Ross mostly through email and, even though I'm sure he was busy with other customers, he would took the time to email me back very promptly and address any questions or concerns I had. Ross was very helpful every step of the way which meant so much to me given my distance from the dealership. I placed my trust in Ross and was not disappointed. I would highly recommend Ross Cupples and his dealership if you're in the market for a used car. I wouldn't hesitate to buy a vehicle again from Ross. Thank you Ross for everything!