LONG REVIEW BUT WORTH THE READ! A little less than a year…read moreago I began looking for a new Wrangler to replace my 2013 Sahara. I found a Jeep online that I was very much interested in. I called the dealership (Contemporary Automotive in Milford, NH) which was an hour and a half away and made an appt. to test drive a brand - new Wrangler. The telephone conversation with the dealer should have been my first clue to not make the drive. The person I spoke with was not friendly at all and was not able to answer many of my questions. When I arrived, I was barely noticed from the start and did not end up buying a Jeep because they offered a ridiculously low trade in amount for my Sahara and plus they just seemed disinterested in working with me and I had no idea why. I could go on and on about my horrible experience at this dealership...but this review is not for Contemporary Automotive, it is for Key Chrysler Jeep Dodge Ram of Lebanon!! Fast forward several months to when I decide to give trading in my Jeep another shot. I found the exact Jeep I had been looking for online. I called Key to inquire and was lucky enough to speak with the friendliest, most helpful salesperson I have ever worked with! Casey Bonas was attentive and extremely helpful from the first phone call up to the sale (and even the day after the sale was finalized) on my beautiful 2021 Wrangler Willys. The Jeep I purchased was in-transit already. The application process went seamlessly via phone and text. Casey made sure to cover every detail before I ever even entered the showroom. He sent me weekly updates on the status of my vehicle's transport. Our phone, text message and email conversations were always friendly and positive. Casey REALLY listens!! On the day before my Jeep was delivered, I had a late night panic attack after reading a bad review in which a customer of Key was in the process of purchasing an in-transit vehicle and the deal suddenly fell apart. I emailed Casey to ask questions about this person's experience and wondered if it could happen to me. He responded first thing in the morning to reassure me that things were fine. I actually had nothing to worry about because shortly later he text me pictures of my new Jeep sitting in the Key parking lot. Ironically, while I was up late worrying about the deal falling through, my car was being delivered! People, don't believe everything you read. If a deal falls through, there has to be more to the story than what the person who is telling it is letting on! Later in the day, my husband and I made the hour-long drive to Lebanon to trade our old Jeep in for the new one. Casey greeted us with a huge smile and a steady handshake at the door. My husband enjoyed talking cars with Casey, as they are both car enthusiasts. He showed us some very cool cars that he thought my husband would like to see, not to buy buy, just to check out (although I am sure he would greatly appreciate us buying a 100K vehicle :)). Casey had my new Jeep ready to test drive, the paperwork in order and he answered all of our questions without hesitation. Jonathan in finance (another very nice guy) helped us through the paper work and we were out the door and driving my awesome new rig within an hour of arriving! Everything went seamlessly - well, except for one thing...everything went by so fast that I managed to forget my purse in the finance office and drove home without it! I text Casey late that night to let him know and he responded immediately. I made the hour drive back to Lebanon to retrieve my purse the next morning. Casey was there, big smile and purse in hand! He even took a few extra moments to help me set up the Bluetooth Connectivity in my Jeep without me asking. SO HELPFUL!!! I am so happy with my experience at Key! My husband and I will be back to purchase his next vehicle...probably not for that 100k Jeep Grand Cherokee...but maybe for one a little less pricey . Oh, and I am so glad I purchased my Jeep here and not at that other dealership!

They played the brake game with me too. Couple year old truck that isn't driven hard. They told me…read moreI needed rotors all around for around 1600 to replace. The car has well under 30,000 miles. They stated rust and metal on metal in the rear. I checked myself, rear pads needed replacement, the fronts weren't even close. All rotors were fine had some minor surface rust near the hub. I can only assume they believed I am not able to know the difference. This is after I had some service not too many miles ago in which the pads should have been caught. Shouldn't you be able to trust the local dealership you purchased your car at?

Purchased a new Honda in April. Fair deal, respectful service and follow through. A couple months…read morelater, I ran over a nail. Took car to Town Fair and they couldn't find the issue. Upper Valley Honda Service squeezed me in the next day and found a nail. Thankful for their help to get me back on the road.

Lovely experience with the UV Honda service department this week. I was leaving the White River…read moreJct. VA when I suddenly remembered that on my way home from Manchester NH the night before, I had suddenly lost my low-beams (actually, one had failed a couple of nights prior). So I pulled into the Honda place in WRJ, unannounced. Darci in the service dept could not have been more helpful and sympathetic. While I relaxed in the lounge, Steve walked by -- he's the dealership manager, but he remembered selling me my car back when he was on the sales floor at the old location, as well as my son buying a used car last year. My car was ready in about an hour (washed, too). As dealership services do these days, they had checked it over and suggested a couple of things that would need attention soon; however, Darci wad not pushy about this when I said I would see my regular, local mechanic about those. She gave me a printout to share with my mechanic. This experience wasn't cheap, but it was worth more than every penny.

Great experience, we are from Pa , our truck had electronic problems they fixed our problem. Great…read morecrew , great garage.

We couldn't be more disappointed and we might have to file a Lemon Law violation. My wife purchased…read morethis 2021 Ford Explorer approximately 5 weeks ago from Key Chevy in White River Jct. VT (we live in Essex, VT). She had the TPMS sensor go off within 20 miles of returning home. Additionally, the high beams didn't work nor did the left turn signal indicator. The vehicle had a new VT state inspection sticker on it and has now been serviced at Key in South Burlington as well as Heritage Ford twice. The problems are yet to be resolved. All this over a couple parts that cost a few hundred dollars. This is one of 4 vehicles we use for our business and you can bet that Heritage Ford and Key will not see any further vehicle sales from us again. The lack of customer service is terrible and the excuses as well as delays are endless. As a business owner myself I would NEVER put a customer through this much. The vehicle has spend more time as service repair locations than with us! I highly recommend looking elsewhere for your next vehicle and avoiding repairs at either of these dealerships at all costs. We hope to avoid arbitration, but that's looking unlikely at this point. Sam Smith

Some of the good for starters: Service Advisors are friendly…read moreand helpful. The facility is nice - good waiting area and you can have a cup of coffee or grab a bottle of water. When pushed, they'll stick to the original quote and honor the price that they've quoted. That's where the good in the service area ends, though. They will try to upsell you on unnecessary services or make things sound worse than they are. For example, on my 2008 Honda Ridgeline where new brakes were put on less than 5000 miles ago, they wanted me to put on new rotors (again). Similarly, the radiator was flushed at that time I did the brakes but, UV Honda recommended having the service performed again as the service wasn't completed at their dealership. There were other items on the list of To Dos that came from the technician that, later, the service advisor said were not truly necessary. If I was less educated about vehicles, I might have gone for what they offered - which came to more than $1500 worth of work. I happen to be the son of a mechanic. I tried contacting the Service Manager who was unrelenting about the additional services. So, I took my truck to an independent mechanic - this same afternoon where I had the car at UV Honda. While technically they may have been on point with a few items, the mechanic said that it comes down to the reasonableness and urgency of what needs to be done. UV Honda made it sound like it was all urgent. There was pressure to spend money that was likely unnecessary at the time. Even their advisor, though, as I checked out said that it wasn't all necessary. I was also approached by their used vehicle manager - who offered me an insulting value for the vehicle. Really, nearly $10k less than what folks online are asking. Again, this seems and felt predatory. To boot they have a 3% credit card charge. I used my debit card, which avoids the 3%. It's annoying, though, that they charge that. They need to get their processing in order at their bank imho. So, yes, it's a dealer. Yes they service Honda's. They use Honda parts. My opinion, though, is to AVOID Upper Valley Honda, though. There are many qualified local mechanics in the region.

Should be Zero stars Completely unhapp with my service…read more Called PHIL DAILY because he wanted to know if I was completely happy with there services 6 hours still no callback so I replied bu text and still NO Responce Would not recommend them, they also owne the Rutland Honda as well Stay away from these people Im going to follow up with corporate

Darren and Mike made our car buying experience totally seamless and smooth. they felt like old…read morefriends by the end of the deal. I love my new forester and the deal we got. Darren was so knowledgeable and friendly and helpful. THANK YOU DARREN!

Nate E. was extremely helpful and informative when I went to lease my first Subaru! He wasn't pushy…read moreor trying to upsell me, which I can appreciate because all of my past experiences at dealerships are like that. He was very kind and patient, he got me the right car with the right price in the right amount of time. Thank you Nate!

I purchased a 2018 Tacoma TRD Off-Road from White River Toyota in January, 2018. Alexis Secore was…read moremy Sales Consultant. I did my homework and started my vehicle hunt two weeks before my purchase. I visited five different dealerships on-line comparing vehicles and prices in both NH and VT. I received a great price offer from a dealer in NH and I was pretty sure I was going to purchase that vehicle but I thought I would try White River to see what they could offer. After a quick and easy volley of emails and one or two telephone calls I made an appointment to meet With Alexis. It's great when you get what you want for a price that you believe is reasonable. There were no gimmicks or hidden surprises. Alexis made it easy. So, thank you Alexis and thank you White River Toyota. I got a great vehicle for a great price and the time between my initial visit and when I drove the vehicle off the lot was minimal. I basically purchased my vehicle on a hand-held device!

Sleazy sales tactics by the credit department, ended up with an extended warranty on my son's car…read morethat he didn't want. Don't let them talk you into initialing your way thru the sales contract on an iPad, ask for a printed contract and review the numbers! 60 days later we still haven't gotten the warranty amount credited back. Shameful.

Want to give Paul The sales man who was AWSOME 5 stars. The young man was knowledgable and…read moreenergetic. He did everything he could to get us a car to my specs!!! thank you Paul Paulagay A

I will never do business with this company again. They are not honest and treat women like they…read moreknow nothing. They lie to your face and make excuses why it's never their fault. If I could give a negative 1000 rating, it would still be too high of a rating.

I can't recommend Waweco enough! The whole team was incredibly professional from start to finish, I…read moretruly trust their advice and workmanship, and I know my car is in good hands every time I come in. Thank you for offering such reliable and trustworthy service!

The first time I used this garage they were quick to pick vehicle up, efficient and professional as…read morewell as affordable and communication was good which is almost unheard of at a garage.... Lol (also a huge bonus- there weren't all drunk staff and their buddies hanging around shop and office which makes you wonder how and if any,safe, work is completed when you walk into any business with that going on during open hours.... ) Love this place and the staff and owner were awesome. Even when dealing with an older vehicle and a crazy short needed deadline for repairs to be completed. These guys went above and beyond for sure.