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    White River Automotive

    4.0 (1 review)
    Closed 10:00 am - 7:00 pm

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    11 years ago

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    Key Chrysler Dodge Jeep Ram of Lebanon

    Key Chrysler Dodge Jeep Ram of Lebanon

    (24 reviews)

    LONG REVIEW BUT WORTH THE READ! A little less than a year…read moreago I began looking for a new Wrangler to replace my 2013 Sahara. I found a Jeep online that I was very much interested in. I called the dealership (Contemporary Automotive in Milford, NH) which was an hour and a half away and made an appt. to test drive a brand - new Wrangler. The telephone conversation with the dealer should have been my first clue to not make the drive. The person I spoke with was not friendly at all and was not able to answer many of my questions. When I arrived, I was barely noticed from the start and did not end up buying a Jeep because they offered a ridiculously low trade in amount for my Sahara and plus they just seemed disinterested in working with me and I had no idea why. I could go on and on about my horrible experience at this dealership...but this review is not for Contemporary Automotive, it is for Key Chrysler Jeep Dodge Ram of Lebanon!! Fast forward several months to when I decide to give trading in my Jeep another shot. I found the exact Jeep I had been looking for online. I called Key to inquire and was lucky enough to speak with the friendliest, most helpful salesperson I have ever worked with! Casey Bonas was attentive and extremely helpful from the first phone call up to the sale (and even the day after the sale was finalized) on my beautiful 2021 Wrangler Willys. The Jeep I purchased was in-transit already. The application process went seamlessly via phone and text. Casey made sure to cover every detail before I ever even entered the showroom. He sent me weekly updates on the status of my vehicle's transport. Our phone, text message and email conversations were always friendly and positive. Casey REALLY listens!! On the day before my Jeep was delivered, I had a late night panic attack after reading a bad review in which a customer of Key was in the process of purchasing an in-transit vehicle and the deal suddenly fell apart. I emailed Casey to ask questions about this person's experience and wondered if it could happen to me. He responded first thing in the morning to reassure me that things were fine. I actually had nothing to worry about because shortly later he text me pictures of my new Jeep sitting in the Key parking lot. Ironically, while I was up late worrying about the deal falling through, my car was being delivered! People, don't believe everything you read. If a deal falls through, there has to be more to the story than what the person who is telling it is letting on! Later in the day, my husband and I made the hour-long drive to Lebanon to trade our old Jeep in for the new one. Casey greeted us with a huge smile and a steady handshake at the door. My husband enjoyed talking cars with Casey, as they are both car enthusiasts. He showed us some very cool cars that he thought my husband would like to see, not to buy buy, just to check out (although I am sure he would greatly appreciate us buying a 100K vehicle :)). Casey had my new Jeep ready to test drive, the paperwork in order and he answered all of our questions without hesitation. Jonathan in finance (another very nice guy) helped us through the paper work and we were out the door and driving my awesome new rig within an hour of arriving! Everything went seamlessly - well, except for one thing...everything went by so fast that I managed to forget my purse in the finance office and drove home without it! I text Casey late that night to let him know and he responded immediately. I made the hour drive back to Lebanon to retrieve my purse the next morning. Casey was there, big smile and purse in hand! He even took a few extra moments to help me set up the Bluetooth Connectivity in my Jeep without me asking. SO HELPFUL!!! I am so happy with my experience at Key! My husband and I will be back to purchase his next vehicle...probably not for that 100k Jeep Grand Cherokee...but maybe for one a little less pricey . Oh, and I am so glad I purchased my Jeep here and not at that other dealership!

    They played the brake game with me too. Couple year old truck that isn't driven hard. They told me…read moreI needed rotors all around for around 1600 to replace. The car has well under 30,000 miles. They stated rust and metal on metal in the rear. I checked myself, rear pads needed replacement, the fronts weren't even close. All rotors were fine had some minor surface rust near the hub. I can only assume they believed I am not able to know the difference. This is after I had some service not too many miles ago in which the pads should have been caught. Shouldn't you be able to trust the local dealership you purchased your car at?

    Upper Valley Honda - 2011 Nissan Maxima SV

    Upper Valley Honda

    (62 reviews)

    Some of the good for starters: Service Advisors are friendly…read moreand helpful. The facility is nice - good waiting area and you can have a cup of coffee or grab a bottle of water. When pushed, they'll stick to the original quote and honor the price that they've quoted. That's where the good in the service area ends, though. They will try to upsell you on unnecessary services or make things sound worse than they are. For example, on my 2008 Honda Ridgeline where new brakes were put on less than 5000 miles ago, they wanted me to put on new rotors (again). Similarly, the radiator was flushed at that time I did the brakes but, UV Honda recommended having the service performed again as the service wasn't completed at their dealership. There were other items on the list of To Dos that came from the technician that, later, the service advisor said were not truly necessary. If I was less educated about vehicles, I might have gone for what they offered - which came to more than $1500 worth of work. I happen to be the son of a mechanic. I tried contacting the Service Manager who was unrelenting about the additional services. So, I took my truck to an independent mechanic - this same afternoon where I had the car at UV Honda. While technically they may have been on point with a few items, the mechanic said that it comes down to the reasonableness and urgency of what needs to be done. UV Honda made it sound like it was all urgent. There was pressure to spend money that was likely unnecessary at the time. Even their advisor, though, as I checked out said that it wasn't all necessary. I was also approached by their used vehicle manager - who offered me an insulting value for the vehicle. Really, nearly $10k less than what folks online are asking. Again, this seems and felt predatory. To boot they have a 3% credit card charge. I used my debit card, which avoids the 3%. It's annoying, though, that they charge that. They need to get their processing in order at their bank imho. So, yes, it's a dealer. Yes they service Honda's. They use Honda parts. My opinion, though, is to AVOID Upper Valley Honda, though. There are many qualified local mechanics in the region.

    Should be Zero stars Completely unhapp with my service…read more Called PHIL DAILY because he wanted to know if I was completely happy with there services 6 hours still no callback so I replied bu text and still NO Responce Would not recommend them, they also owne the Rutland Honda as well Stay away from these people Im going to follow up with corporate

    White River Automotive - usedcardealers - Updated May 2026

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