The folks at Village Auto always have been great to deal with. Competent, courteous and so very…read morekind.

Typical local business in Randolph: open when it is convenient for them, not you. If they break…read moresomething, they will offer to fix it for a fee.

Chip's Auto & Tire is now owned by Jason Ladd, who I understand worked with Chip for years. I had…read morepurchased tires in the past from Chip's but never had any repair work done. I had a serious, intermittent issue with my engine that I tried standard fixes for with no luck so I decided to take a chance on Ladd's. I brought it in to Jason and crew who were initially unsure what was wrong as well. Hours of googling finally suggested an unusual cause for the problem. When I hesitantly suggested it to Jason, he investigated and was able to verify the problem and fix it within a day. The total cost was 1/10th what I feared it might be. Thanks Jason! I wholeheartedly recommend Ladd's and will definitely be back whenever I need help.

I've been taking my car to Chip's for a few years now and they always do a great job. From flat…read moretires to a broken starter motor to routine oil changes and state inspections, they have always given a fair price and solved the problem. Highly recommended for anyone in the Randolph area!

we were given a price for a 10 mile tow. they picked up the vehicle and just took off leaving me…read morestranded on the side of the road. And yes i am disabled as well. they called and dropped the vehicle on their lot after knowing the destination. i was then charged storage saying i never checked to see if it made it. so i pushed back saying that was your choice. after that the price went above 1000 and was told he'd only accept cash and at his time. i would avoid at all cost. even my insurance company look past this business.

Owner said he would take a certain amount to release the car. Once we went to pick it up he wanted…read morean extra $2000! Then when asked why he wasn't honoring the previous agreement he threatened violence. Real nice guy. Avoid him at all costs. He is a snake among snakes. Lowest of the low. Taking advantage of people just because he has a tow truck. Lowest quality person out there.

I was planning on buying a car from a used dealership but wanted to make sure that I wasn't going…read moreto be wasting my money, Jon got me in and took a look and advised me not to get it. I brought a second car over and he told me the things that were wrong with it and advised me to talk to the dealer about getting it fixed before I bought it. I did and they did!! Jon got me in for the next week for an undercoat and oil change he filled all the fluids and explained to me that I needed to keep an eye on the oil because it was a car that tends to burn more. The conclusion to this is that instead of having me get the car and then pay him to do the work he was fair and honest and helped me save money. This is the most honest shop I've ever been to, and as a woman that's saying allot!!

Been going for years and always had excellent service. I regularly see them on the phone (I wait…read morethere usually) with other customers talking about what needs to be done to their cars and the cost. Once put a plastic instead of steel line in an old Dynasty I had to fix a broken gas line because it was cheaper, would work and pass inspection.

Karl is one of the hardest working people in Randolph and does his best to help everyone…read more The other night he was there until 9 PM trying to get as many people as possible snow tires on so they could be safe with in the upcoming storms. While it is true that appointments can take longer than expected, that is only because he has a big heart and is trying to service as many people as possible. No one in the area will get you in as quickly as he will..

Beware ! Don't go here . 9 am appointment to have winter tires put on didn't get in till after noon…read more. No issues with my car battery in over two plus years , but there now telling me after driving my car into the garage and tires swapped over that my car will not start that I need a new battery, I was forced to buy a $250 Duracell car battery marked way up just to get my car outa there . complete scam and taken advantage of . Pick a car dealership and have your tires put on .

I have gone to this shop for years and they have always treated me so well. Its the best mechanic…read moreshop around as far as I am concerned. Highly recomended.

Went back to get my snow tires off, and they were awesome about it and squeezed me in again. Then,…read moreupon getting my oil changed at the Honda dealership a week before driving back across the country to L.A., I found out that the reason my car was riding very rough was that my struts were trashed and had leaked out all their fluid. Not safe. But the $1k quote from the dealer made me a bit queasy. So who you gonna call? Wilson! They quoted me about half of what the dealer did, put in some lifetime warrantied Monroe Spectrum struts, and squeezed me in the next day. Saved my butt AND some money. I just wish these guys were out in L.A. ...

Our van slid off our driveway, and AAA called Jags. Jags showed up several hours after AAA said…read morethey'd arrive, without contacting us. They were unable to pull our van out, and said they'd be back the following morning with a wrecker, with no qualifications. When Jags did in fact not return the following morning, we followed up and were told they would not come back until we sanded the driveway. We'd not been told about this requirement but had it done in 30min. When we called back, we were told they would come back that day. After many follow ups to Jags, always committing to return, we went to bed with our stuck van and no word from Jags. Day three began again, calling Jags. They were surprised that despite committing continually that they'd return, that we hadn't found someone else to pull us out. Said they'd be back sometime that day. At this point we called AAA asking for another vendor to help us. AAA called Jags anyways, and he refused the job, but again, no word to us from Jags that they wouldn't be coming. Glad we had food, as we were housebound for three days due to Jags. Never again.

Dropped my Suburban off with an initial price of $5500 for bodywork and paint. Went through three…read moreengines from this shop!!! Got truck back after he called me for payment over the phone (big mistake) and it's HORRENDOUS! Paid him $9,081.93 ($6,745 bodywork and paint -includes his cc fees and $2,336.93 includes his cc fees for engine work!) Picked up truck was horrified at bodywork. He sent pics from a distance which looked amazing but when you see it up close weld marks are visible where patches were done, seams rusting, exposed bondo, no paint on roof, excessive drip marks etc! Any professional after putting primer on and seeing these flaws would have NEVER painted it! To top it off, there are paint boogers all over truck and excessive drop marks!!! When we picked the truck up not only were we mortified at the bodywork and paint but the Truck didn't start!!! After his instructions of telling us it's our "ignition switch" and to "nail the pedal down to get it started" we drove back to NJ which was HORRIBLY. Called him several times. He initially said he would come pick it up w his flatbed tow and fix it (He's a Tow guy). He said repeatedly when we initially seen it, that if we're not happy he'll gladly strip it and redo it! A few days into back and forth calls and texts He decided to hang up and never return a call! We were scammed That's the bottom line. He had our Truck from January 1 through May 15!! He was going through a rough time w a forked passing away and had a bad accident so we cut him a break on timeframe . But instead of doing the job correctly he decided to do a rush Job. He does social media posts lying to his "cheerleaders" (FB friends) who he manipulates and lies to - while not giving them true facts or costs! Jason Gagnon is a fraud and a pathological liar!! My Truck is at a shop in NJ within 10 days of picking up from his shop. Found EXCESSIVE amounts of GAS in oil! Any mechanic knows what that means as the gas wore out my engine components - it's junk now!! We now need ANOTHER engine from his incompetence. The bodywork and paint need to be redone! RUN FROM THIS GUY! We initially met him by getting a couple of tows as we are Vermont seasonals. He talks a good talk and we befriended him. As soon as he got nearly $10K out of us and scammed, he has ignored us and left us with a terrible mess and a costly one! We asked him for for a fair settlement of $8,100 because he had paint costs - so we can pay another mechanic for engine pull and install ($2500) and so we can get our bodywork and paint fixed! He's refusing. Unfortunately we will be left w no choice but to hire an attorney. Stay away!!!

I sent my car for repair. Received an estimate for repair by email and the work was completed.read more

I am a traveler from Kansas and I know no one in Vermont. My car broke down and I picked Elite to…read morerepair it. I received a very honest business that really cared about my situation. The communication was great, the repairs were excellent and pricing is reasonable. I recommend Darko highly

Ian was a pleasure to deal with. He responded quickly when my car slid off the road and was stuck…read morein the mud.

Rudest people on the face of the earth. They came on my private property and tried to steal my…read moretractor. A neighbor asked why they were there and what was the name of the person they were looking for. They did not respond. They did not leave a note and thought it was funny they were at the wrong address when I called. Good thing I have good neighbors to take picture of the person involved so we could id this company.