Been here like 4 times, always very responsive, kind, and working very professional…read more I am a female college student just driving my first car ever, they always try to demonstrate the problem in a way that I can understand, and they always try to find me some discounts/ alternative ways to fix so that a student can afford. They will always ask me before fixing things to get my permission, and always tell me what's necessary what are not to save me money. Very trustworthy place

This week. I had the misfortune of having my car overheat while taking a friend to Dartmouth Coach…read more Luckily, I managed to get the car to a safe place and call AAA. Also luckily, they took me to Roberts Auto Service. Cat and Heidi were both so friendly and helpful, which was especially comforting during such a stressful situation. The overall atmosphere was very friendly, and seeing friendly banter beteween the employees is always a great sign of a good workplace. Roberts got my car fixed in a timely fashion at a very reasonable price, and I even got text updates along the way. Very highly recommended!

I went to k&w to have a tire mounted that I purchased from them, they were really fast and also…read morehelped with a separate issue. Great place to get things done, its now my go-to business for tires and inspections etc. Manager was great as was his staff

In all my life I have never had as quick and easy of an experience at a tire shop. I was on a road…read moretrip from California and this was the closest shop to our hotel. My car was in and out with new tires in less than 30 minutes. I took off a star because when I got the car on the road there was a lot of steering wheel vibration which generally cones from a poor balance job. I also would have liked to have been offered an option of doing alignment.

I have been taking my vehicle to Forward's for several years now. I have always had fantastic…read moreservice and great pricing. From small job's such as an oil change or inspection (comparably priced or lower then most garages around town), to front end replacement and engine work. The staff is great and very personable, fun, and energetic!! They have great accommodations for the waiting customer and are very centrally located for ease of car pool to and from work for longer jobs ( 1 minute from exit 17, and 3 minutes from the green in Lebanon). The work has always been done in a timely manor, the work has been top notch, and not a thing has been done without my approval (something most customers can appreciate). I have sent many family, friends and coworkers here and I always get the same response... " wow, what a great garage. I have been in the upper valley for years and I wish I went here sooner!" I would recommend this garage to anyone that asked for a place to go. Good staff, great prices and honest work, every time.

I just dropped my mini van off for brakes, an oil change and state inspection. I took my cars…read morethere 15 years ago and they were great. Now ? No clue, but I will definitely report back. I have to believe though that they're still the great company they were then. I'll let y'all know..

I took my subaru cross trek after a cross country trip and they were able to change out the break…read morepads and rotors as well as top up any fluids and change the oil in a day. The next day the low tire light came on and we brought it back at no charge to make sure it was just temp fluctuation. Very thorough and professional. Would highly recommend.

I have used this place for 9 years since I moved to Vt. My neighbor recommended it. Dan, the owner…read morehas been in the business for 40+ years. He is transmission expert and and his mechanic Andy is top flight. I have always received great service from them and never been roasted over the coals. I have no problem bringing them any problem with my vehicles knowing that I will be treated fairly and receive expert service.

We have been taking our auto's to Watson's for 17 years. And will continue to do so. Bob and crew…read morehave always been helpful, truthful, and gone the extra mile to help us keep our various auto's on the road. Over the years they've added on to the shop, added more mechanics. Bob's son is taking a leading role in running the shop. And the level of service has remained good through it all. Recommended.

Superb service, honest as the day is long, reasonably priced and, during COVID they have gone the…read moreextra mile to keep customers safe. I've been patronizing Watson's for 30 years and have NEVER been disappointed with service or business interactions.

TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

We have used Kidder three times now. Each time they were perfect and each time they charged a tiny…read morefraction of what others wanted. You can go elsewhere, but why. You'd be throwing your mo et out the window.

Rick and his team did a great job repairing my 2008 Tundra several years ago. Their work was…read moreflawless and they did all of the work with my insurance company. And they did it for a reasonable price.

Purchased a new Honda in April. Fair deal, respectful service and follow through. A couple months…read morelater, I ran over a nail. Took car to Town Fair and they couldn't find the issue. Upper Valley Honda Service squeezed me in the next day and found a nail. Thankful for their help to get me back on the road.

Lovely experience with the UV Honda service department this week. I was leaving the White River…read moreJct. VA when I suddenly remembered that on my way home from Manchester NH the night before, I had suddenly lost my low-beams (actually, one had failed a couple of nights prior). So I pulled into the Honda place in WRJ, unannounced. Darci in the service dept could not have been more helpful and sympathetic. While I relaxed in the lounge, Steve walked by -- he's the dealership manager, but he remembered selling me my car back when he was on the sales floor at the old location, as well as my son buying a used car last year. My car was ready in about an hour (washed, too). As dealership services do these days, they had checked it over and suggested a couple of things that would need attention soon; however, Darci wad not pushy about this when I said I would see my regular, local mechanic about those. She gave me a printout to share with my mechanic. This experience wasn't cheap, but it was worth more than every penny.