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    S & S Auto

    1.0 (1 review)

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    4 years ago

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    McGee Mazda Claremont

    McGee Mazda Claremont

    (1 review)

    The pre buying experience was very good, responsive and prepared when we drove 2 hours to buy the…read morecar. The unfortunate and frustrating part of the car buying experience was trying to get the car registered and insured. We had to call and prompt the sales person, sales manager and dealership manager to get the appropriate paperwork. No one seemed clear on the process. The sales person did drive the paperwork down to us, however, we received at 3pm on the last day we could register the car. We couldn't drive our new car for a week due to the lack of understanding nd follow through on their end. What started off s a good experience, unfortunately ended very poorly. We won't be returning.

    From the owner: McGee Mazda Claremont, located at 114 Charlestown Road, stands out as a premier automotive…read moredestination since its opening in April 2022. What sets us apart is our commitment to providing an exceptional car-buying experience with a focus on transparency and convenience. Our brand-new state-of-the-art facility is designed with our customers in mind, ensuring a comfortable and welcoming atmosphere. One of our unique offerings is the FlexBuy program, allowing customers to build their deals online at their own pace, ensuring a personalized experience. We also provide home delivery for your vehicle, bringing the dealership to your doorstep. Our rental car service during vehicle maintenance ensures you're never left without transportation. At McGee Mazda Claremont, we pride ourselves on our knowledgeable staff who are dedicated to delivering outstanding customer service. Whether you're shopping for a new vehicle, seeking maintenance, or exploring our wide range of parts and accessories, we’re here to meet all your automotive needs. Experience the McGee difference today!

    Key Chrysler Dodge Jeep Ram of Lebanon

    Key Chrysler Dodge Jeep Ram of Lebanon

    (24 reviews)

    LONG REVIEW BUT WORTH THE READ! A little less than a year…read moreago I began looking for a new Wrangler to replace my 2013 Sahara. I found a Jeep online that I was very much interested in. I called the dealership (Contemporary Automotive in Milford, NH) which was an hour and a half away and made an appt. to test drive a brand - new Wrangler. The telephone conversation with the dealer should have been my first clue to not make the drive. The person I spoke with was not friendly at all and was not able to answer many of my questions. When I arrived, I was barely noticed from the start and did not end up buying a Jeep because they offered a ridiculously low trade in amount for my Sahara and plus they just seemed disinterested in working with me and I had no idea why. I could go on and on about my horrible experience at this dealership...but this review is not for Contemporary Automotive, it is for Key Chrysler Jeep Dodge Ram of Lebanon!! Fast forward several months to when I decide to give trading in my Jeep another shot. I found the exact Jeep I had been looking for online. I called Key to inquire and was lucky enough to speak with the friendliest, most helpful salesperson I have ever worked with! Casey Bonas was attentive and extremely helpful from the first phone call up to the sale (and even the day after the sale was finalized) on my beautiful 2021 Wrangler Willys. The Jeep I purchased was in-transit already. The application process went seamlessly via phone and text. Casey made sure to cover every detail before I ever even entered the showroom. He sent me weekly updates on the status of my vehicle's transport. Our phone, text message and email conversations were always friendly and positive. Casey REALLY listens!! On the day before my Jeep was delivered, I had a late night panic attack after reading a bad review in which a customer of Key was in the process of purchasing an in-transit vehicle and the deal suddenly fell apart. I emailed Casey to ask questions about this person's experience and wondered if it could happen to me. He responded first thing in the morning to reassure me that things were fine. I actually had nothing to worry about because shortly later he text me pictures of my new Jeep sitting in the Key parking lot. Ironically, while I was up late worrying about the deal falling through, my car was being delivered! People, don't believe everything you read. If a deal falls through, there has to be more to the story than what the person who is telling it is letting on! Later in the day, my husband and I made the hour-long drive to Lebanon to trade our old Jeep in for the new one. Casey greeted us with a huge smile and a steady handshake at the door. My husband enjoyed talking cars with Casey, as they are both car enthusiasts. He showed us some very cool cars that he thought my husband would like to see, not to buy buy, just to check out (although I am sure he would greatly appreciate us buying a 100K vehicle :)). Casey had my new Jeep ready to test drive, the paperwork in order and he answered all of our questions without hesitation. Jonathan in finance (another very nice guy) helped us through the paper work and we were out the door and driving my awesome new rig within an hour of arriving! Everything went seamlessly - well, except for one thing...everything went by so fast that I managed to forget my purse in the finance office and drove home without it! I text Casey late that night to let him know and he responded immediately. I made the hour drive back to Lebanon to retrieve my purse the next morning. Casey was there, big smile and purse in hand! He even took a few extra moments to help me set up the Bluetooth Connectivity in my Jeep without me asking. SO HELPFUL!!! I am so happy with my experience at Key! My husband and I will be back to purchase his next vehicle...probably not for that 100k Jeep Grand Cherokee...but maybe for one a little less pricey . Oh, and I am so glad I purchased my Jeep here and not at that other dealership!

    They played the brake game with me too. Couple year old truck that isn't driven hard. They told me…read moreI needed rotors all around for around 1600 to replace. The car has well under 30,000 miles. They stated rust and metal on metal in the rear. I checked myself, rear pads needed replacement, the fronts weren't even close. All rotors were fine had some minor surface rust near the hub. I can only assume they believed I am not able to know the difference. This is after I had some service not too many miles ago in which the pads should have been caught. Shouldn't you be able to trust the local dealership you purchased your car at?

    McGee Hyundai

    McGee Hyundai

    (6 reviews)

    TLDR; Overall mostly par for the course experience in purchasing a car at a dealership. All loose…read moreends resolved within a week. Fastest resolution yet. Really nice and friendly people in all departments. General experience: The location of the dealership is very convenient. The inside was clean, and the cars we test drove were in clean condition. Everyone seemed nice, although we didn't really interact with anyone other than Brent and Sam. Sales experience: We worked with Brent. He was very easy going and not uptight, unlike other salespeople we've worked with in the past that wore full suits and were so formal to the point of making us a bit uncomfortable. He did his best to make this an easy process and was accommodating, despite our availability always having been very close to end of the day. Financing experience: We worked with Sam for the tail end of negotiation and financing. We made sure to send everything ahead to make the process easier, but Sam also worked hard to make things as easy and painless as possible. We were extremely dreading the financing stage, as for our past cars, we were stuck at hours at this stage. But nope. Sam made it as painless, while explaining and answering any questions we had. Delivery experience: When we came for delivery, we signed paperwork, and we were thankful that Brent and Sam had made it very streamlined. It was toward the end of the day, so we were all kind of tired. When I got home, I noticed that a couple things that were listed as add ons on the window sticker were missing, so I reached out. The resolution was quick on these. Overall buying experience: Overall, it was painless, but we were also not really trying to extract every dime, and there were a couple loose ends to be tied up, but those were resolved within a week. I have yet to have a single car buying experience that did not require a follow up from us to get some loose ends tied up, but this is one of the more minor (albeit still a few hundred dollars worth) loose end in comparison to my other experiences. Everyone is nice and made it super easy, so if for nothing, just drop by and see what they have and what they can do for you. Might not end up being the best deal in the country that you end up getting, but it will be a decent enough deal and they make it as easy to get through the process as you help them to make it. Add on: Also, shout out to (I think it was) Tyler at the parts department. He is super helpful and gets the job done. Helped me find a part I wanted and checked the stock for me too and knew exactly what I was talking about when I headed in to purchase it. Another add on: The service people (so sorry, I am so bad with names...) are really nice and from talking to them, it seems they really care about taking care of their customers, unlike many of the other dealerships I've had the displeasure of dealing with. The jury's still out on whether the actual service work will be good, but with the vibes this place has and the positive attitude that the employees seem to have, I have a positive outlook on how the service currently underway will turn out.

    If I could leave zero stars i would. Our 2022 Hyundai Tuscon needed to have the heater box…read morereplaced. We brought the car in March for service. Service told us they do not have the part and have to order. So said part was ordered and come to find out there are 4 different ones so finding one for our car is going to be hard to get. We have a loaner car it starts to act up and was told to bring it to the dealership. We do and they give us a Hyundai Santa Fe. It was dirty. So it is brought to their attention so they give us the Santa Cruz. That car is disgusting. It looked like soda was spilled over the seats and a booger on the center console. While waiting cars to be "cleaned". We see our car in the parking lot. It's been unlocked. We about had a heart attack because it looked like it was a parts car. Took pictures because this was unbelievable that a customer's car would be treated so poorly. The head rests were out in the elements. The passenger seat is just gone. The dash and everything is ripped out in the front. You can clearly see that a metal tool was used to pry off the plastic. The personal items are just thrown in the back. The subwoofer that was in the way back is scratched because stuff was thrown on it. The service manager is a joke. She rolls her eyes at the customer who clearly has a reason to be unhappy. This dealership needs a refresher course in how to provide outstanding customer service support. Weeks later the car is "fixed". Go to see the car with management. They are ordering parts for the parts that were scratched. We are still finding more things messed up. The next day it seems like management has just washed their hands of this issue. They would rather just write a check instead of resolving the issue correctly. We were told when the other things we found wrong we were told this isn't an open check book. We didn't expect our vehicle to get destroyed while being serviced. I just hope the happy customers who bought cars don't ever need to have anything major fixed on it. They will destroy your property and try to pay you to go away. Signed very unhappy customers!

    S & S Auto - car_dealers - Updated May 2026

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