Derek's sister placed a pickup order over the phone so I had no idea what kind of pizza we were getting. After picking it up, I asked.... Me: What did we get on the pizza? D: Tomato Me: And? D: Basil Me: I mean, what kind of meat? D: There is no meat Me: WHAT? Even though I felt tricked, I still had 1 or 5 slices of the pizza. That was one of the best Margherita pizzas I've had, I guess I won't hold ordering a meatless pizza against his sister. read more

I come here once every couple of weeks, and order the two slices and soda fountain combo. Prices are decent, and there's nothing really special about the pizza - thin wheat crust, topped off with zesty tomato sauce, greasy cheese, and some random toppings. This pizza chain is a shameless rip off of Sweet Tomatoes, but at the end of the day, who cares. No one complains of the frozen yogurt knockoffs that stemmed from Pinkberry and Red Mango (i.e. Berryline in Cambridge). I think the most notable aspect to the Upper Crust is the simple fact that Jack Welch (retired CEO of General Electric) raves about it incessantly. What everyone seems to forget is that Mr. Welch has had more heart attacks and bypass surgeries than Dick Cheney. Any pizza joint that can still keep Neutron Jack coming back is surely a good thing. I would normally give this place 2 stars, but I gave an extra star for the founder and owner Jordan Tobins. Granted Tobins has no integrity, and is far from a visionary, but he is a ruthless and successful entrepreneur. I'm sure the Latin American community isn't too fond of him, but I'm pretty sure his top line growth isn't coming from this demographic. The only thing I hold against Tobins is his careless decision to hire Boston's premier sleazy spin doctor George Regan. Hiring King George was an obvious admission of guilt, but heck, we all can't be perfect. The next time I drop by the Upper Crust, I'll be sure to show my unwavering support of Tobins and his empire by ordering two pizza combos. read more

Ordered delivery from this place that's less than 10 minutes away. It took them 2hrs and 30 minutes to deliver it. And when it came the pizza was freezing cold. Terrible place to order! read more

Upper crust is open during a blizzard. The staff is so friendly and nice. This place is a gift from God. They deserve a Purple Heart read more

Upper Crust Pizzeria - Best slice I've ever had! - Pizza Near Me - Brookline, Massachusetts

Great pizza, but yeah, stop enslaving immigrants who don't know any better. Mr. Upper Crust you should be ashamed of yourself. The pizza costs so much and the employees still can't get paid minimum wage? cumon! read more

The upper Crust is right around the corner from my house. I can walk for a quick snack, or have a slice before a movie at the Theater. Slices are about 2.50 each, but are huge, usually about twice the size of a normal slice. The pizza is so crunchy and just fantastic, I can get a variety of slices and split them with my girlfriend and have a great dinner there, they have at least two flat screen TV's, and also wifi, or I can walk my slices home. They have great specialty slices so check in daily to see what they have mixed up... read more

I keep wanting to give Upper Crust another chance. Their pizza, when hot, is arguably the best in Boston, but I've only gotten the pleasure of experiencing that once. The first time I called to order Upper Crust they told me they were no longer delivering (at 8 PM on Friday night) and promptly hung up on me. Uno got my business that night. The second time I called, I was treated to very abrupt service on the phone, but a hot, yummy pizza 45 minutes later. The third time, abrupt service again and a cold pizza 2 HOURS after I called the first time. This is pretty unacceptable to me, but I thought it was a fluke and gave them another shot. Fourth time didn't get me a better attitude when ordering and put the nail in the Upper Crust coffin. 2 1/2 hours, I waited for that pizza, and when it arrived, freezing cold with congealed, hardened cheese, it was COVERED in mushrooms. I despise mushrooms. After informing the delivery guy of all these issues, he told us we'd get a free pizza the next time if we mentioned his name and the situation. No thanks. First of all, what business is really going to believe me if I call and tell them that? Second of all, I don't even think a free pizza is worth waiting 2 hours. Upper Crust, you have such potential. But I hate you. You lost your chance, all due to bad service. read more

The pizza here is tolerable, though with so many other options I don't understand why people go here. However, my friends and I were permanently turned off from the Upper Crust after a Groupon incident. Several of us came here for dinner, and a friend brought a Groupon that was about to expire. The cashier was having book-keeping issues and really didn't want to let us use the Groupon because it had already been marked as used--- I'm assuming they mistakenly marked the wrong Groupon record since my friend definitely hadn't used her Groupon at all. The main reason we went in the first place was to get rid of the Groupon, since there are so many great restaurants in Coolidge Corner we would have much rather gone elsewhere in the first place. The cashier ended up making a big scene about it and was really insistent we were being fraudulent; honestly, we're not that desperate for less than $20 worth of pizza, and it was pretty insulting. Clearly the problem lay in their book-keeping. Definitely not coming back, as I don't enjoy being treated like a con-artist at a pizza joint. read more

Sorry, not a fan. Both times we've ordered a pizza here, it has arrived quickly enough, but the crust is so dried out and, what, um, dusty? Yes, it was so dry it was dusty. Maybe they need to put some olive oil on the pan first? You'd think at a place where you can actually watch the guys kneading and flipping the dough, it would have some pizzaz. But no. Toppings seemed okay, but a little sparse. Where can one get a good pizza around here??? Big props for their delivery service, though. It's done by bicycle! But the pizza itself is too dry, so two stars. read more

Want to eat supposedly gormet pizza that tastes about as gormet as Elios, with the oh so lovely company of screaming children? Well then Upper Crust is for you. Mabye it's the store that sells over sized baby strollers down the st, but when I spend as much as this place costs on pizza, I'd like to be able to eat it in peace. How this place was ever rated best pizza in Boston I have no clue, mabye the one on Newbury St. is better. In conclusion...looking for a playgroup for your kiddies? read more

I've been meaning to write a review on this for some time. Unfortunately a Boston.com article about the chain's use and mistreatment of illegal workers reminded that I meant to write a review. I'm just noting the article in case it matters to you. To me, while their actions do suck, it's pretty hard these days to find a restaurant that doesn't use illegal immigrant workers, of which most of them are being exploited in some way. That said, let's talk pizza. Let's talk about how their pizza pretty much sucks as much as their treatment of illegal workers. Actually I should say let's talk about their pound of salt served with a side of pizza. I love pizza. I really love pizza. I read the Slice blog. I travel to other states to try pizza. When I'm really craving good pizza (or a real calzone, please Boston, learn how to make a calzone, it's not a pizza folded over), I will drive back home to Brooklyn, pick some up and drive back in the same day. I still remember the phone number of the best pizza I've had in Dallas (972-530-1975, Caprissi's, formerly known as Brothers Pizza). Pizza is an awesome thing. I've ordered from Upper Crust about 6 times, each time thinking that maybe it was an off day and that the salt used was just out of whack in that one instance. But after the last time, I realized that it was the norm and that I don't like my lips being sucked dry of their moisture. If you're in the area and want pizza, my recommendation is to either drive 5 minutes on Beacon taking the outbound side (or take the C line to Cleveland Circle) and get Pino's. Pino's is pizza. If you want gourmet pizza, then go to Fig's in Beacon Hill. But personally, I'll take a traditional slice over gourmet any day. read more

Gummy, greasy, like thin, chewy cardboard, my hamburger-mushroom pizza arrived ahead of schedule.Too bad it tasted bad. However, this was just one pizza. Very friendly customer service and moderate prices. read more

You generally won't be dissatisfied with your por from Upper Crest. Delivery can be tricky because the crust is thin and it can get cold quickly. One of my go to pizzas (and yes, I tend to prefer it to Ottos when I'm feeling like a basic pie). read more

When I first moved to Boston, this was the only place I'd order pizza from before I discovered T Anthony. I moved on long ago, but... Now that I know better, I don't know how many Crying Game showers it'll take to scrub off the guilt and shame I feel about giving these people my money. It's not a secret that restaurants regularly use illegal immigrants on the line as cheap labor because they're hard workers and don't complain. However, the people who run this chain are apparently trying to win some sort of Exploitation of the Year Award according to suits filed with the DOL and the investigative journalist Jenn Abelson at the Globe: http://www.boston.com/business/articles/2010/12/05/harmony_gives_way_to_exploitation_charge_against_upper_crust/?page=1 This makes me want to march down to Coolidge Corner and start throwing my business cards into the kitchen shouting "você merece melhor!" If you're a selfish bastard who doesn't really care about how the people who make your food are being treated, then, by all means, buy a just okay, overpriced thin crust pie. But please tip your delivery driver at least $100 to cover the wages he's probably not getting paid or perhaps a portion of the DOL-mandated arrearage the company may have (allegedly) embezzled from him. Sweet Tomatoes does this better, and eating there will at least allow you to sleep at night. read more

For all the hype about this place I think I missed something. I have gone a few times and never have I left saying, "WOW this place is really great" or "WOW this place is good" or "WOW this place is okay". I usually leave and say, "why the hell did I go here again". There is a general rule about restaurants, be consistent at what you are good at. For a pizza place that is supposed to be great at pizzas, they missed. It's been burned, usually greasy and just nothing special other than they have convenient locations. There is some great pizza in Boston and New England but Upper Crust is not part of that group. Don't waste your time here. read more

Recommend never calling this place! Ordered door dash, called to see if they still had the pizza or could make them again but the person on the phone was extremely rude from the start. Im understanding that things happen and people forget, was simply looking for some help and the person on the phone was extremely rude. Would not recommend ever. I understand DoorDash forgetting is not their problem, however I was looking to see if they still had the food or could make pizzas again with paying for the food. read more

I have no idea how this place got so overrated. They do thin slices, have slow service, and that's it. They're a pizza shop. Big whoop. Will I go again? Yeah, probably, if I feel like pizza and I don't feel like waiting an hour for delivery. But I'm not going to make a point of it. read more

Ok. Are here yesterday quick friendly clean Delivery staff in and out My point-- way better than Oath!! Otto good but more of a restaurant vibe Fun selections of pizza toppings Fast!!! People drop in for quick lunches! Wow read more

Three stars in part because it doesn't live up to the hype! The pizza is decent but the prices are a bit high and the lines a bit long. I do like that I can get wine with my pizza- especially since I almost always hit Upper Crust after going to Good Vibes next door : ) Not the best pizza but not bad and the only pizza place I can think of in that area. read more

New review: Boy, what a difference! I had decided not to even try Upper Crust again, but it was forced on me for work lunch. Honestly, I don't know what I was thinking before, now I'm usually impressed by UC. They could still be faster, and it doesn't taste as good when you buy by the slice - maybe those are just reheated? I suggest finding a friend and getting a whole pie. ---------------------------------------------------------------------------------- Old review below: ---------------------------------------------------------------------------------- Yeah, like some of the other reviewers here, I just don't get it. Getting one or two slices of pizza to go is like waiting at the RMV, and the pizza just tastes kind of burnt and bland. What really confuses me, though, is that when you walk by this place it smells FANTASTIC. It doesn't even smell as good inside, which makes me wonder if they spray some kind of "good pizza smell" outside the window that has nothing to do with their food. Like when "new car smell" is sprayed in cars. read more

Dear Upper Crust, Since living in Boston, I've come to realize that you are the staple Massachusetts-based pizza chain. However, you are not deserving of this publicity and patronage, especially Phantom Gourmet foolishly labeling you as the "best pizza in Boston." Clearly, the folks over there need to explore Boston a little more before airing such outlandish remarks. As one Yelper has suggested, maybe Yelp-TV is a more appropriate and credible solution. Sure, I'll concede that the quality of your pizza is not bad, but I most certainly have tasted better. Or, "Meh. I've experienced better." My biggest beef with you is that the cost to get a large pizza delivered, after tip and such, was over $20.00. $20.00... for a very thin pizza barely making mention of the ricotta I excitingly ordered to delight my craving. To meet my value expectations, the large would have to be around 30" and feed me for a week (but, I'd probably still settle for bread and nutella). Why should I disrespect my wallet, my taste buds, and my stomach in such a way.... No, I simply won't do that again. I have so many more promising options (such as my list of "Best Pizza in Boston"). To prospective consumers not familiar with all the pizza options available to them, please, for your own happiness, treat yourself to an authentic Boston pizza experience elsewhere. read more

Ok, here's the deal, they must put crack in the crust. The empire has expanded with lovely little food minions trailing behind. Look how the empire has grown, from one little place in Beacon Hill to now a mighty conglomerate of at least 10 locations. 6 have opened since I started living in Boston a couple years ago. Two things: The pizza is getting expensive. I get the quality ingredients and it does taste good but a slice of pizza and a beer should not be 12 dollars unless you are at a ballgame. Second, the crust has slowly but surely become more thin much like the amount of toppings. If you want a real treat, order either New York Pizza in the South End or Penguin on Huntington. They've kept it real despite being popular. I do still get a slice and a beer here out of convenience. It's the crack crust. read more

On a Monday evening in early December (no weather issues), I ordered by phone 2 pizzas for delivery. I finished the order and the credit card cleared at 6:55. They said 40 minutes to an hour. The pizzas arrived at 8:40, 1-3/4 hours later. They were of course dead cold. Also, I told them I wanted lots and lots of sausage topping on one of the pizzas and in order to get that I was ordering that pizza with 3 toppings, and I would pay for 3 toppings, each of them sausage. What arrived was a pizza with just one topping of sausage (not very generous to begin with). We were literally cheated out of the price of 2 of the sausage toppings, but when it is delivery you can't send it back to the kitchen to fix it. read more

I read the Globe story on how these guys exploited their workers for years. I won't be coming back here. It's poor practice and I'm sure if more people knew the truth they wouldn't get food here either. And the pizza itself has become mediocre. read more

**Nothing has changed with my review of their pizza, but DON'T GO HERE. They are under investigation by the federal government for not paying their workers. Sleazy, sleazy, selazy. DON'T GO HERE. ** http://www.boston.com/business/articles/2010/07/22/us_reviewing_wage_complaints_against_upper_crust/ Really good pizza. I love their white pizza with pesto and mushrooms. Bonus points for doing their deliveries on bicycle. Be prepared to wait a long time though, especially on weekend nights, whether you order in or go there. OK, I've come back to edit my review and dock them a star, because last time I ordered from Upper Crust (admittedly, their Newton store) they took an hour and a half to deliver it, and got completely lost. I fear Upper Crust has spread themselves too thin with all the franchises they've opened. Their quality of service seems to be declining. But the pizza is still delicious. read more

Oh man. The crust is so good. It achieves the perfectly, heavenly balance between thin crust and fluffy crust. A slice is almost $4 and a large specialty price runs up to around $21. Totally worth the price, the wait, the hike, whatever. My roommate had a Groupon for this place (she bought 5 of them. She loves upper crust and pizza that much) so we ordered a large Swellesley pie. Chorizo and really flavorful parmegiano reggiano on top. We almost killed the entire pie. The pie only took around 20 minutes to make. My second experience was at the BU location on Comm Ave. It was 3pm on a Sunday so the place was virtually empty. I got a slice of the daily special (chicken and pesto) and it was DELICIOUS. We liked it so much we bought an extra slice to split. Unfortunately, after 15 minuets of waiting, we asked where our slice was and she said she *forgot*. How can she forget if we were the only people in the room? P.S. You can only order their specialties by pie. Which sucks, but I understand why since it wouldn't be worth it to sell 20 different kinds of pies by the slice. P.P.S. The only slices you can get are cheese, pepperoni and slice of the day. Make sure to check their slice of the day calendar and run to upper crust if you see something you like. P.P.S. They put out pitchers of water with lemon slices and cups for you to self-serve with. I love that. P.P.P.S. Just tried 'The Tremont' and that's delicious, too. read more

Stopped in here with my girlfriend last week. Quality pie. Great pizza. I'd been to the location on Charles street many times before and this location didn't disappoint. read more

Upper Crust was one of those places that people used to cheer about. And it was everywhere. But something happened on the way to such expansive success. The pizza is neither great nor terrible, but it certainly isn't praiseworthy and it has negative next-day eatability, which is a defining characteristic for any slice of pizza. The Greek Salads are actually pretty good and they serve beers which is a plus. This location has been around for a while and is often frequented by the local Brooklinites on their way to the Coolidge Corner theater. This past weekend I happened upon a strange encounter outside this store when a guy chatting outside of the store with his friend, who appeared to be the manager of the store, bumped into a guy walking down the street with his family. I don't think either person was at fault but then this guy who may or may not be an employee at the store starts staring down menacingly at the unsuspecting pedestrian as if he wanted to start a fight mid-day in Coolidge Corner. It was like a scene from the Discovery Channel, except happening in suburban Brookline. A very unusual scene but given all of the problems Upper Crust has had of late, maybe a little better community engagement might serve them well and reconsidering some questionable associated characters with the store is in order. read more

I do really like the pizza here! Sometimes it depends on who is in the kitchen, though. The slices are huge and the special slices of the day and week are creative and delicious. The staff are really kind and accommodating and the atmosphere is laid back. The one thing I have to say is that over $5 is a lot for a slice. They now have wings that they are perfecting. Regional manager Rami makes some of the best wings I have ever had. Those available now are not quite the same as the ones he has made on a whim, though. Hopefully his original recipes will take the place of those wings offered now. In the meantime, it's a great next step. The beer selection is also great! read more

I love love love their pizza but they HAVE to figure out a new delivery service. One time my delivery was 30 min late and super cold (called them, got refunded) and it just happened again - called them, got refunded - it's been 2 hours and still no pizza! After an original "50 min" quote. Stick to takeout only!! read more

Mistakenly, I gave them one more shot. Done for good. Not the same recipe as they used to have. Garlic has disappeared completely. Crust not thin like it used to be. Whoever is in charge basically sucked all of the goodness out of Upper Crust and replaced it with a mediocre pizza that runs rampant in Boston. read more

Pizza is ok, not great, too expensive. Tomato chunks. Crust is a weird crispy/chewy thing. Not good cold the next morning (automatic half-star deduction). And to the guy who delivered last time- I heard you the first 30 times you pounded on the door. And when there's $5 change, don't say "Rest for me?" because the answer is now no, $1 is. read more

Acceptable, but really not all that. Wins "Best of Boston" year after year (hmmmm... wonder if that has anything to do with those huge ads they buy...) Service is spotty, and the 'za just really isn't that great. Kinda dry crust, and the tomato sauce seems real acidic - not offensive, just not real good....but If you need a quick fix before a movie at the coolidge or something, than go for it. Other than that, go across the street to Bottega Fiorentina for some decent Italian food. read more

The pizza here is nothing extraordinary (contrast with review of Santarpio's in East Boston), but I come here often because of the convenient location next to Coolidge Corner Theatre. If there were some other pizza place at this spot, I would still get pizza from there. This means Upper Crust is really nothing special, it's just that my laziness for hot pizza while watching a movie greatly overpowers my desire for truly incredible pizza. The pizza crust is really thin and the sauce somewhat runny, which translates into soggy pizza if it sits for too long. Not ideal for delivery situations. Because of this combination, I would recommend eating the pizza at Upper Crust or said movie theatre. It is RIGHT next door, which gives you plenty of time to pick up your order, head over to the theatre, find a seat, and begin eating before the crust disintegrates on the paper plate of tomato juice. But remember, that window of eating opportunity for nice, hot pizza before it becomes soggy, wet mess is approximately 5 minutes. You've been warned... read more

Wow. I ordered a pizza 2.5 hours ago. And still no pizza. Seriously. I contacted the store and the manager x 2 and still no pizza. Baffling.

Oh Upper Crust, why did you fail me? The first time I had pizza from here I was floored by how delicious it was. Cut to last night, my friends and I are debating what to get for our night in and I suggest Upper Crust thinking it'd be just as good as the first time I had it. We decided on ordering a large patata rosa pizza, a salad, and a calzone. We tried to order online but were told that they didn't deliver to us (we were about a mile away), so we called to check if they delivered to our area. They did! We placed our order and were told that it would be about 45 minutes to an hour before it came. So we waited, and we waited, and we waited. I didn't really pay attention to exactly how long it took to arrive, but I can assume it was sometime in that timeframe. When it finally came we descended upon the pizza like vultures, only to find out it was COLD. We waited an hour for a COLD pizza. Not only was it cold, it was incredibly burnt too. Needless to say, I was extremely unimpressed but given that I was ravenous I ate it anyways. Going forward I won't be likely to order from here again and definitely won't recommend it to anyone. It only gets two stars because I still can't shake how delicious it was the first time. read more

Haven't been here in years. Today decided to get a buffalo chicken pizza and buffalo wings. It was SO good! Am surprised by the 3 star reviews. Will definitely be coming here again! read more

Was excited to show this place to my boyfriend, but had to wait 20+ minutes for our chicken sandwiches. After we asked about our order, one of the chefs said that they were out of chicken. I then asked for a refund, which took a good 10 minutes for the staff to figure out how to execute. Overall super disorganized and disappointing. Left hungry and frustrated. read more

Oh, wow. The pizza here is so thin and crispy, and huge. They just do it different! The usual slice, the usual cheese and how the texture of it all is, is so different at Upper Crust - I am such a fan. Pizza is great almost anyway you make it (and I appreciate all forms) but the thin slice is done right here. read more

Maybe if you're picking up instead of doing delivery, you have a better chance of getting what you ordered, actually hot and not tilted sideways so that all of the toppings have fallen off. Their pizza is good, but their delivery is TERRIBLE, and one day I'm going to learn to quit trying. This issue predates the pandemic and has not improved. read more