I'm not a first-timer to mammography. What I am is an informed customer and I do expect…read morefirst-class customer service. It's not difficult; I've had such service elsewhere outside the state of PA before moving here. So, to move here and here all the hoopla between UPMC and Highmark, one gets the impression all parties would bend over backwards because, ya know, they think they're the best. I can guarantee you that this facility is nowhere near the best. You know why? Let me tell. 1) Waiting room wait is not bad but the reason why? When they call your name, they don't just call your name, they call another, as well. That's right. It's "Come on Down"! For the sake of efficiency, I suppose, two of us were called by name, handed the obligatory robes, pointed to our dressing areas, given our verbal instructions how to put them on, asked if we needed to remove any deodorants and shown the waiting area. Wow! First, I don't think HIPPA is in play here with this procedure and 2) oh, nevermind if I have to explain why I'm offended by the cattle call. 2) While undressing and trying to put on the robe per instructions, I noticed there was only one tie instead of two (in other words, this wasn't gonna work for me or anyone else). I proceeded to walk out half-dressed looking for a "dressing room attendant". I found one. Her response in a sweet tone was "Oh, did you get ONE OF THOSE?". Wha???? She just acknowledged that this is a recurrence? She handed me a new gown after checking for wardrobe malfunctions and I told her I was going to watch as she disposed of malfunctioning robe and I did and she did. 3) Technician running the mammo machine was curt, efficient, that's the sum of it. No small talk, no "hi, how are ya?", not sure she even looked me in the eye. Like I said, it's not my first mammogram rodeo, but humans can be, well, humans toward one another. There really is no law against it even in the name of efficiency. So, bottom line, I have a re-do coming up and I definitely scheduled it for a different facility, meaning a non-UPMC facility. Not setting foot in here again. Oh, there was one plus: I got an online survey I got to fill out. Yeah, that was worth it. P.S. An update to this review: I had to have another mammogram, a diagnostic one, after the one at this facility. Because of my negative experience here, I decided to check out Excela and chose their Excela Square at Norton facility in Irwin. Check out that review for my completely opposite and totally positive experience.

Gia was so kind! It was my first time here getting an ultrasound and mammogram and she was super…read moresweet and made me feel really comfortable.

Upmc radiology on Oxford Drive; great about no wait time to take you back for a X-ray but getting…read morethe results is rediculous ( . Tell me there is at least one week for results: I should have been informed of that before before I even went back for the test.; So if you should have broken a bone or any other problem too bad; Too bad upmc with all their money have no radiologists; Last time I will use the facility on Oxford drive; . People should be informed at the front desk that there is a big problem thete

Every single person doing MRI or X Ray or Dexa Scan or mammogram was polite, professional and…read morecourteous. Blood draw was good as well. Many of the physicians and other medical professionals have been helpful and courteous. Same with UPMC, and Allegheny. I have had only one interaction with a physician that was less than stellar, and celebrated when he retired.

I wanted to schedule a mammogram. I do not have a primary care doctor however I do have fabulous…read moreinsurance. Didn't matter. They won't schedule a mammogram. Gee thanks - great to know that's how much you care for health.

My experience here started out great but kept going downhill after I was diagnosed with cancer and…read morethe hematologist I'd been seeing there turned into my oncologist. I ended up leaving AHN and switching to UPMC Hillman Cancer Center because I just couldn't handle the oncologist's attitude any longer. Everything about my treatment was her way or no way. I had no say in my healthcare at all. She also seemed to get annoyed if asked a question. When first diagnosed, I asked her what the prognosis was for stomach cancer. I got a lecture on how she's had a lot of patients older than me that got through it just fine. That wasn't what I asked, though. I had to go home and Google. FYI, stomach cancer has a 30% survival rate because it's usually caught too late. Luckily, that wasn't the case with me. When I was first diagnosed, my gastroenterologist told me I needed to see an oncology surgeon, so I made an appointment with one. When I saw my oncologist, she told me to see some doctor she's apparently friends with. When I told her I already had an appointment with an oncology surgeon, she got mad and literally made me sit there and wait while she texted her doctor friend to tell him I wouldn't be seeing him! How rude! I'm glad I switched, though, because it seems as though the Hillman Cancer Center is a lot more up to date than the AHN Cancer Institute at Forbes. My oncologist there did a (can't remember the name of the test) DNA test. The tumor was tested for its DNA, then my blood sample was tested to see if there was any of the tumor's DNA in the blood. Negative is good & means the cancer most likely won't return. Positive is bad and means it will. They don't do that at AHN Forbes. I gave two stars instead of one because the rest of the staff are really nice.

This was an excellent experience having a CT scan. When I arrived for an early 8 AM appointment I…read morewas concerned at how busy the small waiting room already was. But they called me back within five minutes, got me moving into the test quickly and I was done within about five minutes after that. I was treated with kindness and dignity, then shown to a dressing room to reassemble myself afterwards for privacy. The facility was clean and efficient. I appreciate staff who take this time to make worrisome events in your life as calming and kind as possible. I should also add that I was able to be scheduled here within a week of my doctor ordering the test, which felt like forever to me but for something like this was pretty amazing scheduling.

I have gone here s lot of times over the course of years and never had any problems except for…read moretoday. When I come here I always seen the same lab tech.But today there was a young girl I never seen before. She was more interested in her cell phone. Also in seemed like she was very anti sociable.

This was the worst experience I ever had. Their reports basically say nothing. Their billing…read moredepartment is not timely and is rude and arrogant when you speak to them.

Both of the receptionists at the front desk were unhelpful, on their phones the entire time, and…read morelaughed at my mother for asking questions right in front of us. Very unprofessional. I will chose a different place next time.

Similar to any other Quest centers, I made an appointment in advance which I recommend you can do…read moreso on the iPhone app which can be found in the app store or on their website. If you don't mind a trip to Monroeville (True confession: I don't mind the occasional trip out to M-ville because it gives me the opportunity to do some big-box shopping at stores that actually have a complete inventory.) or already live or work nearby, this location is convenient as it can be reached via a street one block off the William Penn Hwy. It is one light before the entrance to the turnpike entrance. My phlebotomist was helpful and friendly, and she knew how to take blood without being painful. Because I had an appointment, I only had to wait about five minutes--the time it took for her to finish the person ahead of me. I was in and out in 10 minutes. The waiting room is clean and comfortable, and the medical facilities are clean and comfortable as well.