We had a clogged kitchen drain and AHS sent Bear Plumbing to fix the problem. John called ahead to…read morelet us know he was on his way and arrived within the 30-minute timeframe he provided. John was professional from start to finish. He introduced himself and the company he represented, quickly diagnosed the problem, replaced the defective part and tested everything to ensure it was working properly. He also took the time to clean up after the job, removing debris and leaving the area spotless. Overall, it was an excellent service experience.

1-Star Review -- Bear Plumbing, North Hollywood, CA…read more Questionable Diagnosis, Poor Customer Service, and a Complete Lack of Accountability I am extremely disappointed with my experience with Bear Plumbing and would strongly caution other homeowners against using their services, particularly when dealing with home warranty claims. American Home Shield dispatched Bear Plumbing to diagnose an ongoing issue with our home's sewage sump pump system. Following their visit, Bear Plumbing concluded that the system was malfunctioning due to an obstruction caused by baby wipes. Based on their assessment, American Home Shield denied our warranty claim. Here's where I have a serious problem with their diagnosis. Our sump pump tank is buried underground and requires considerable excavation to access and properly inspect. Based on what I observed during their visit, I am confident the technician never performed the necessary work to access the tank's interior. Rather than accept their findings, I personally excavated the area, exposed the tank, removed the lid, and inspected the system myself. I found absolutely no baby wipes or other obstructions. In fact, the pump operates and successfully evacuates the tank. The actual malfunction appears to be an electrical or control-system issue preventing the pump from automatically shutting off when the tank is empty. We have since gotten the system operating again and arranged for another company to evaluate the electrical components. This raises a legitimate question: How did Bear Plumbing confidently diagnose an obstruction without what I believe was an adequate inspection, especially when my subsequent findings directly contradicted their assessment? Adding to my frustration, American Home Shield indicated that Bear Plumbing submitted photographs supporting its diagnosis. However, when we requested to review those photographs, American Home Shield refused to provide them. I cannot verify what those photographs depict or whether they substantiate the alleged obstruction. If photographic evidence was used to deny our warranty claim, why shouldn't the homeowner have an opportunity to review it? Unfortunately, Bear Plumbing's customer service has been just as disappointing as its diagnosis. I have contacted the company repeatedly, respectfully requesting to speak with a supervisor, manager, or owner. My intention was never to be confrontational. I simply wanted someone to review the circumstances, explain the original findings, and have an opportunity to correct what I believe was an improper assessment. Instead, I have received nothing but the runaround. I was assured that management would be notified and someone would return my call. That never happened. When I followed up two days later, I was told the individual responsible for addressing my concerns had called out sick. At what point does a company take responsibility for its work and its customers? Mistakes happen, and I understand that. However, a reputable company should be willing to acknowledge concerns, explain its findings, and make a reasonable effort to resolve disputes. What frustrates me most is that I made every effort to handle this privately and respectfully before writing this review. Unfortunately, Bear Plumbing has demonstrated little willingness to address my concerns. This isn't simply about a potentially incorrect diagnosis. It's about an assessment that resulted in denied warranty coverage, a lack of transparency surrounding the alleged evidence, and a company that has repeatedly failed to provide meaningful customer service or accountability. Based on my experience, I cannot recommend Bear Plumbing. I strongly encourage anyone considering their services to request detailed documentation and seek a second opinion before accepting a diagnosis that could leave them financially responsible for repairs. Homeowners deserve thorough inspections, accurate assessments, transparency, and accountability. Unfortunately, Bear Plumbing has fallen significantly short of those expectations. One star. I would not use their services again.

On mission impossible for 2 weeks trying to find a plumber to work on a 120 year old toilet…read more I called 10 plumbers, 3, looked at the job and advised me to get a second opinion, 3 others told me I would not find replacement parts for these toilets, the other plumbers either no showed or told me they'd call me back when they found the parts. One month no success in finding a plumber. Then I called Kessler. Matt immediately assured me he was 98% sure he could fix the problem and sent Angelo the next morning. Angelo will definitely have some loving blessings coming his way. He fixed the problem in less than 20 minutes. TRUST Kessler plumbing , they have been in business for over a century for a reason. Truly Thankful.

We hired them to inspect and repair a house we bought. We now have discovered two separate gas…read moreleaks that apparently have been there from before which they completely missed. They are also very expensive. We will never hire them again.

I have an old building that is always in need of plumbing repairs. These guys are the absolute best…read moreand the only company I trust. Great work, excellent service, and the most reliable company I have ever used. They are the only plumbers I will call. *Watch out there is another company using their name and they are terrible! All they did was add rooter on the end on the end of their name! So only use the original Turbo Plumbing Service!

Workers are really good people but the boss is not workers wanted to put a garbage disposal the…read moregood ones but the boss said no put it the medium one and tell the costumer to I throw other think

Finally, we have found our "family electrician"! We've lived in the area for over 20 years and have…read morenever really found our "go-to" person--until now. Jack has all three "P's": he is Personable, Professional, and Punctual. His work is meticulous, he leaves the workspace clean, and his prices are very reasonable. He also suggested some fantastic ideas we hadn't thought of before, which ended up being game-changing. Jack is both thoughtful and highly skilled. Beyond his exceptional electrical work, Jack also does plumbing. He managed two full days of various projects for us, handling both electrical and plumbing tasks with the same level of quality and care. I couldn't recommend him more! Thank you, Jack!

Prompt reply, good pricing excellent work and communication. Jack showed up on time, completed the…read moreproject quickly and efficiently. Highly recommend A+ Electric and Plumbing.

Hard Hat Rooter and Plumbing did an excellent job for us. I will use them again. They answer their…read morephone and will get you a speedy appointment. Their prices are fair and they do a great job. This was not a huge job, but my sink would not stop clogging so they were referred to me. They were able to come out the next day and do a full rooter of my system that runs from my sink to I have no idea where. It has been awhile now and still all is well. I think they went beyond a simple unclogging and repaired what needed to be done. The staff is great, be they on the phone or at the house. They don't leave a mess for me to clean up. I found them to be professional, clean and nice. They also have such a cute truck and their employees have company shirts.

I'm very happy with the work Hard Hat plumbing did. What a great team! Wow!! Ten gold stars!!…read more They completed a full gas repipe on my home, an extensive project requiring a significant amount of labor. They also installed new water piping and drain for my bathtub. The crew was super professional, knowledgeable, very friendly and hardworking from start to finish. They took the time to explain everything to me in depth and completed the work perfectly with great attention to detail. They stayed totally organized, and left everything nice and clean when the job was finished. Their pricing was fair and honest. It's exciting to see contractors take such pride in their work. They went above and beyond. I'm absolutely thrilled to have found Hard Hat plumbing. I would not hesitate to recommend them to anyone looking for high-quality plumbing work done correctly. Excellent workmanship, excellent service, and excellent value. Thank you Hard Hat team!! From a Happy customer!!

I was able to reach someone very quickly and he spoke to me over the phone for 10 minutes and very…read morepatiently to help me troubleshoot my issue with my fireplace. I appreciate him taking the time to make sure it was something I couldn't easily solve before coming out and charging me. He was also very honest about the potential costs associated with fixing my fireplace.

I originally called to get our chimney cleaned, they said $99 flat rate. I've never had anything…read morelike this done before. The tech arrived on time, very friendly. After inspection he showed my a ceramic log / gas burning set up that he could instal same day. It was a lot more than I was expecting to pay but after some debate I caved hah, chimney cleaned, new system installed and dryer vent cleaned, 5 year warranty. The good- fire place looks great, works great, wife and kids love it The reason for 4 not 5 stars, the log set I was sold on was different than the one I came back home to (the owner did offer to swap them out no charge) and when I mentioned the need to clean the white tiles on the hearth , the tech proceeded to tell me how to clean (wasn't my mess) he ended up cleaning it up. Be prepared for a sales pitch. The $99 gets them in the door. Over all, I'd recommend this company.

My old HVAC was old and dying so I wanted to upgrade to a modern heat pump to save on energy costs…read more Burbank water and power is also offering a $3k rebate so i thought the time to buy was now. Rafik provided a competitive bid but what i really appreciated was his diligence meeting my specific needs and transparency. The rebate required a long list of requirements and Rafik provided every one. Overall the experience was better compared to the last company i used via Costco.

We had used this company for some fixes to our old central heating and cooling system in the past…read more Finally we decided to replace our old system with new mini splits through out the house and we are so happy we did! They did a fantastic fast and clean job removing the old system and replacing it. Great communication throughout, fast turn-around, high-quality equipment, and totally worth it. They are honest and fair and we will continue to use them for any repairs that we need in the future.

I just had a great experience with John from Nextgen heating and air…read more The heatwave finally hit our AC unit and we needed help cooling down our house. I called Nextgen and they were able to get someone out to my house same day. John came by and immediately got to work. We had never had anyone come to our home to work on our AC unit so we had no clue where anything was located in our home but John was able to find everything quickly. While he worked he explained everything he was doing and what we could do to help our system stay functioning at its best. Within the hour John had our AC working again. At no point did I ever feel I was being upsold or lied to which is always a fear of mine when dealing with appliance issues. I will absolutely be calling Nextgen again and recommending to friends!

Highly recommended by a friend, I hired Krikor to service a condenser and clean and sanitize ducts…read more He responded promptly, came by and quoted me much less than I expected. He did what was needed, no upselling, even threw in a few vent covers that weren't looking so great. I was completely satisfied and my client loved the price. A few days ago, one of the units in my home stopped cooling. He came in the next morning and replaced a couple of things and it was up and cooling in minutes. Again, no upselling, no added "problems". My next project needs a brand new install for a 3 bed house. I confidently recommended him to my clients. Looking forward to working with Krikor on this project. Highly recommend.