I don't usually write reviews, but this one is 100% deserved. I had two different HVAC companies come out before John from NextGen, and both told me I basically needed a major repair or full replacement. One said the motherboard needed to be replaced, another said the refrigerant was low and leaking, and both were steering me toward spending $4,000+ or just buying a new unit. Then John showed up -- and it was a completely different experience. He actually took the time to properly diagnose the system instead of jumping to the most expensive option. He identified that the issue was mainly the capacitors and a failing motor, and even pointed out that the way the unit was installed had caused stress on the motor over time. That's something neither of the other companies even mentioned. Instead of upselling, he said straight up: "This is a simple fix. You don't need a new unit." He: * Replaced the motor * Fixed the underlying installation issue * Replaced the capacitors * Cleaned the inside of the unit * Sealed gaps to improve performance Everything was done quickly, cleanly, and professionally, and at a very reasonable price compared to what others quoted. What stood out the most was his honesty. He could have easily pushed for a full replacement like the others, but instead he saved me thousands of dollars. If you're dealing with AC issues and don't want to get upsold into unnecessary work, I highly recommend asking for John from NextGen. Solid, knowledgeable, and trustworthy -- hard to find these days. read more

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Gus, was very helpful and honest great work! on time and fast nice guy! very happy thank you read more

Another good experience with Next Gen. Yesterday, John came out to figure out what is causing the loud noise when we turn on the heater. Found out what the problem was and ordered the parts. Today, he came back and replaced the broken part. I also had him replace our old thermostat. Since he left the house more than two/three hours ago, I still have the heater on without any noise and working fine. read more

We went through 3 lousy and expensive (more like a rip off ) HVAC company before finding NextGen. Our AC broke for the third time. We had a company come out to diagnose and quoted for repair but I wanted another quote. Quick story: I remember in an inspection for a house I sold for a buyer as a real estate agent, the inspector was very impressed with the new HVAC units but installed (there were 3 zones). NextGen came up and the listing agent said they are the best. NOW Back to the second quote. I finally remembered to call NextGen. Greg picked up the phone. Not an office person. I told him directly what happened. Not only did he get the part on hold, he offered us a lower quote than the first company. He came on the next business day, was on time, was clean, very sweet, and our AC is working!!! I told Greg they are our 4th and last company we will call. Don't waste your time searching. You found the right company with NextGen. read more

Always on time been working with them for a while Koko very professional and knowledgeable saved me so much money over the years with his experience and fair pricing looking for many years to come with their services. read more

Since we opened our grooming business at Wiggles Pet Spa, we need our filters changed and cleaned every 3 months because of all the dog hair that gets collected in the vents! NGreg has been coming out to our business and does a great job at making sure we're breathing clean air! And it gets pretty dusty/hairy up there! He is professional, arrives on the time he promises, and beats anyone's price we've ever contacted about a quote! He cleans up after himself, and around him! Definitely makes it easier having an hvac tech around who you don't need to clean up after! And lastly, he has 13+ years of experience in this industry and also is licensed and bonded! Does any job from A-Z! That's always a plus! Thanks Greg for taking care of us! I would recommend him and his company to everyone! read more

I called them to get an estimate to repair my AC. I had a technician the next day and he explained everything to us. Very reasonable prices. Honest and reliable. Definitely recommend this company. read more

THIS COMPANY IS A COMPLETE MESS..... They have wasted my time on 3 different occassions telling me that either the tech was delayed on the job before me or that they had a bunch of tech's call in sick. I rescheduled twice after the original date the latest one was to between 8am - 10am - guaranteed me it was the first appointment. Now they text me at 9:50am and say they need to reschedule.... SERIOUS - find a better more professional company. They are a mess... unfortunately because they have a routing service I don't know which location they were supposed to come from for West Hollywood. RUN RUN RUN.... There have to be better companies. read more

Our AC stopped working in the middle of a heatwave. Greg came out early the next morning and was able to diagnose the problem and replace the parts that were needed to get the AC fixed. Really appreciated how quickly he was able to assess and fix the problem. Would highly recommend. read more

I noticed the secondary outlet spout putting out condensation from the AC and contacted this company. The next day Greg came out and said my line was clogged and that the system was old but if I added a "booster" kit to the unit, that I can buy myself a few more years. Not being a HVAC professional, I took his word for it and the service was performed. The following morning, we attempted to utilize the AC and NOTHING came out except warm air.... Greg did not do any system check before leaving and did not thoroughly look at the system. After multiple calls to acquire a technician or for him to come out and assess, they contacted me 4 days later (in a heat wave) only to say the "refrigerate" was empty now and needing replacement given the age of the system and also the chemical used is no longer allowed legally, I was stuck. If Greg did his job appropriately and did a proper check the first time around, I wouldn't have wasted $1000 for items I don't need (an up charge plot) and then to recommend changing out the entire system for 20K. Terrible service, would not recommend. Do your homework and go elsewhere. read more

Greg was courteous, punctual, and fair. Quote was competitive, and he delivered against the estimate without unexpected additional costs. Highly recommend. read more

John helped with general maintenance and inspection, but provided a great customer experience!

I called several HVAC places and wasn't treated very well by phone or technical people and then I called Greg at NextGen. Courteous, communicative, and cost was exactly what I wanted. Came on time finished quickly and cleaned up after themselves. Highly recommended! read more

NextGen Heating And Air - Mini split install. - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

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I called Greg to address the noise coming from our Rheem unit, and John arrived the next day. He assessed the problem - overcharged refrigerant - didn't charge me for the easy fix - and he did a deep cleaning at my request. Now everything is working as it should. Extremely professional, knowledgeable, and honest. They are now my go-to for all HVAC needs. read more

Patrick did a complete and thorough cleaning of our heating/ac unit,replaced the filter and installed a fresh air unit. He was professional and thorough. Highly recommend these folks. read more

These guys came out a few days after my call and fixed the leak in my roof coming in through my AC unit. They gave me a fair estimate and did the job well. I look forward to working with them in the future for all my issues and future tuneups read more

Excellent service. Honest and knowledgeable. They did not give up until figuring out the problem with my AC. This is now my go-to company!

Yesterday I had a gas leak under my home, which cased The Gas Company to shut my gas off. I needed a reliable service, at a reasonable cost, to arrive immediately, diagnose the leak precise location and repair the issue. The Professionals of NextGen arrived very quickly the day I called them, found out the issue, and made sure to correct the problem (helped by additional technicians they brought to the site later that day). I was very satisfied with their service which met all the necessary requirements allowing The Gas Co. to turn our home heating and cooking gas back last night (shortly after NextGen team completed its mission). Their office was professional and courteous dealing with the payment, which made things very smooth and easy. I highly recommend them for anyone in need of plumbing, heating or A/C issues. read more

Greg was professional, knowledgeable, reliable, and communicative. Could not have asked for better service and fair prices.

Nextgen was responsive and came quickly to help resolve an issue with our air conditioning. They clearly explained where the problem was and the change needed to fix it. Prices were reasonable and no surprises. read more

NextGen is great. They provided excellent service. Clemente was the rep that came to my house. He was knowledgable, honest, and professional. I can't recommend Clemente and NextGen highly enough. read more

My air conditioner went out and was just blowing hot air. It was a 30 year old unit, so i assumed after talking with multiple companies, that replacing the unit with a new one would be the best course of action. I had several companies come down to give estimates on a new unit, after i explained the problem. John, from Nextgen, was the ONLY guy, who asked to take a look at my old unit, just to confirm the issue. To my surprise, he found the issue, and fixed it. What a guy! What service! I cannot tell you how appreciative I am for him for 1) Taking the time to confirm the problem 2) Quickly diagnosing the issue, and 3) Fixing the problem. Most of all, I am so impressed, that instead of just jumping into a sales pitch for a new unit, he actually took the time to confirm the issue. In the end, probably saved me $15,000 - $20,000! So, thankful, for guys like John, and wanted to make sure to properly acknowledge the praise he deserves! John, you really made my day! Thanks Again! read more

Greg at Nextgen Heating and Air is the best!!! He makes sure that everything is working perfectly and he comes through when you need him!!! This company is the best!!! read more

The first thing to take note of is that there is a competitor that spells its name slightly differently called NEXGEN and this recommendation should not confuse the two. Greg is the owner of Nextgen and he came to me through a recommendation which turned out to be highly accurate. Over the last 25 years I have been doing business with a very large Heating & Air Conditioning company that ended up being sold to a large conglomerate. My heating system broke down and when the old company came to review the situation They ended up recommending completely redoing my entire heating air conditioning system at cost of approximately $25,000. I won't go into the details except to say that I felt as though I was now doing business with a classic used car salesman approach in which I was inaccurately told that the system could not be repaired. That's when I called Greg and he graciously came checked out the entire system, put in a new circuit board for a little over $2000 and everything has been working very well for the last four months without a hitch. The main take away is that Greg was totally honest in his assessment of the situation and came to the rescue competently and at a fair and just price. Honesty was the hallmark of his business philosophy and it's nice to have someone who knows what they're doing and be able to trust them, wWhis not always a case when you are at the mercy of fast talking large sales organizations. Walter H. read more

I am pretty paranoid when it comes to finding the right vendor for household repairs cause more often than not, vendors try to find ways to charge you for more than what is really needed. Luckily I came across these guys and they sent a tech the same day to repair my AC. Specially, the tech John was really friendly and honest. I am definitely going to be using them going forward. Thanks John and NextGen for the help! read more

My HVAC unit was 17 years old and literally falling apart at the seams. Luis got me set up with a great deal on a brand-new unit, including an electric heater to replace gas and an airscrubber (pets!). The installation crew were fast and professional, with no evidence they had ever even been here! The unit needed a minor pressure adjustment a few days later and they quickly handled it and it's been running great ever since! **UPDATE** the city inspector came by to inspect the installation and let us know that the install crew "really did a sweet job. great install." read more

The reviews are true!!! John and Greg are excellent!! Greg made the call easy to schedule, fast and polite. John showed up for the repair and went above and beyond and answered all kinds of tinkerer DIY homeowner questions that I could think of! The quality of work and the fair fees were so appreciated! read more

Had an urgent AC issue for our mini split unit and Greg came an hour after our call. He was professional, provided great information, and most importantly, he was able to fix the issue. Definitely recommend him. We will now use this company for all our AC/Heating needs. read more

Greg came out and saved the day after another company told us our whole HVAC unit had to be replaced with all our external ducts with no offer of repair. Greg came in and say--totally fixable, and did an overhaul of our admittedly very old and worn machine. and now it's purring like a kitten and cooling this house beautifully! I appreciate his work ethic and his willingness to keep stuff working as long as it can. Super honest and professional! will recommend again and again! read more

Based on the reviews here, I called Greg to take a look at our residential HVAC. He came on time and did a thorough inspection of our air conditioning unit inside the house and on top of the roof. By the end of the day, I was left with confidence that my HVAC system would last longer. It was cooler inside, and the unit on top of the roof was much quieter with NEW capacitor, electronics, and wired serviced. Not only was his work excellent, but his price was fair! I'm ready for summer! read more

They provided outstanding service. They are very professional/ They used the best materials Shout to Vanessa who went out her way to get some extra repairs for me. read more

I Reached out to Nextgen HVAC on a Sunday to take a look at my in-laws AC and Krikor responded right away. He showed up the following day to Diagnose and replace a faulty capacitor. Was on time, friendly and very professional. Highly recommended read more

Referred to these A/C Repair Professionals by my neighbors - were the very best in responsiveness, service and price! Greg and John at NextGen HVAC are quick to troubleshoot and repair A/C issues and at a reasonable cost. Even though they're completely booked, John came out today - on a Saturday (his day off) - to fix our A/C when it went out in these sweltering temps. Call NextGen if you need a super heating and air repair professional! Ask for either Greg or John! NextGen HVAC (310) 614-7223 read more

I bought a new AC unit from NextGen last year. They were easy to work with - financing & install went off seamlessly. I had a clog in a pipe this summer, and David D. Came out and handled it quickly & professionally. They offer a "membership" to cover labor costs if any maintenance/repair work you may need. It's a good value and saved me $200+ on my recent maintenance call. Very happy with NextGen! read more

NextGen Heating And Air - David D. gets the job done for Nextgen! - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California

I wanted to write this review to let everyone know that it is not too often I meet an honest and reliable company like Nextgen. My air conditioner went out right at summer peak period, but Greg understood my urgency and sent John the technician right away. John was great! He took the time to thoroughly explained the problem and recommendations. John's work was top notch and it was obvious he was not trying to rush it. It is great to see a company that puts service first before profit. John even went out of his way to make sure my other unit was functioning properly. Thank you Greg and John for fixing my air conditioner right the first time. Happy Customer read more

Krikor is a great guy! Super nice and calm demeanor. Came out within a couple hours and was able to fix my AC on the spot. Highly recommend!

Update 2: Needed to have Greg return again to install a new compressor after my unit finally gave out due to old age. As usual, he was speedy and thorough which was greatly appreciated given how tough it is when your AC isn't working in the dog days of summer. NextGen Heating And Air remains my go-to for all things HVAC. Thanks Greg & John! read more

I'd give them 10 stars if possible. This is a late review - our 20yr old ac unit stopped working during the hottest week of the summer last year. Every repair company only wanted to sell us a new system but we were lucky to find Nextgen! He spent the time to find issues, added more Freon and even offered a credit towards a new system if the repairs didn't last. I can't say enough positive things and want to express our deepest gratitude for your service!! We will definitely reach out when a new system is needed! Don't hesitate to call them and they're extremely reasonable!! read more

I've now used Nextgen a few times and have had nothing but great experiences. They are usually able to get out to me a little faster than competitors, too. Still highly recommended. read more

After reading, and reading, and vetting through all of the Yelp reviews for A/C service and support, I opted to call NextGen and wow, am I happy I did! So easy to schedule on line - they were at my house the next morning without delay. The tech that came to my home (Jonny!) was super prompt, friendly, professional and kept me informed throughout the entire process. Not only that, he had up-to-date sparkling new bluetooth equipment which he connected to a variety of areas on both my A/C and heater...he showed me (zero mansplaining, just the facts) the readings of each and every item he checked and not only that, sent me 15 photos to document the stats for future reference. Objective data is important with quality diagnostic tools and I have no doubt or concern his tools were calibrated correctly; data doesn't lie. His tools weren't anything less than 100% accurate - after the readings, he would show me how a part was in dire need of support (expanded capacitor was def no bueno for my struggling A/C!). As if that wasn't enough, I was provided with a very fair price for the work performed - which in comparison to the reviews from competitors for similar work I have seen here in Yelp, resulted in a relative cost savings to me. His work was first class and while he did offer other services, there was zero pressure and he did reassure me what the bare minimum was needed to keep things going smoothly. He also cleaned my A/C coils....he did such a great job and took his time doing it right. I really appreciate that. First rate service all the way. I always say that you can't hire people to care, but yep, NextGen has done a GREAT job finding and hiring top shelf, talented, honest experienced people - these guys truly do care about the satisfaction and safety of their customers. I am sooooo GLAD I didn't go with the other service that's supposedly keeps you cool but is hard to spell (they get awful reviews, btw!!!). I trust NextGen and am now a loyal customer of theirs for all my A/C and heating needs. read more

NextGen Heating And Air - Bursting Capacitor! The top looks like a soda can pulled from the freezer that expanded. Thanks for fixing -My A/C is running like a monster - Heating & Air Conditioning/HVAC Near Me - Los Angeles, California