Do not go their if your white/caucasian. the place is over run by rude demanding people who have no respect for kids or parent trying to keep thier kids safe from over barring children/young adults. as well my husband has a medical condition so he brought indoor shoes to wear which were clean, we asked permission from the management prior to wearing the shoes then were yelled at repeatedly by other guests not minding their own business, who then complained to management and then management came to yell at us even tho they gave us permission. it's a shit show in thier and every third world. if a business cannot accommodate people with medical conditions I would suggest they close thier doors, that is discrimination. read more

Staff are rude the way they approach, no manners. My kids is allergy on peanuts and they don't want to bring food inside .

Went for a birthday party. Everything was great, except... we spent quite a bit on the play cards and wanted to get our kids some of the toys with the points on them. We ended up leaving after waiting around for almost 45minutes while the girl at the front desk yapped on the phone. She made eye contact with us a bunch of times but continued to yap on the phone. Literally no one around but myself and the kids at the desk. She turned her back on us repeatedly and continued to talk. We ended up leaving without cashing in any points. She is not only making customers feel ripped off, but she is also ripping off her employer. She is so careless i wouldnt be surprised if kids get kidnapped from there, definitely not someone who would even notice, or maybe notice and just turn their back on them. January 18th, 2024. 5pm-7:30pm. read more

First of all, 15.96 for 5 year old and 13.95 for 3 year olde, for 6 year old is 16.95 ... like wow! Pretty high for a indoor playground. Lets take a look at some comparison.... 4 to 15 year olds at hide and seek $13.95 and 1 to 3 is 7.95 (under 1 free) All stars south edmonton pricing 4 to 17 year old is 10.95 and 1 to 3 is 7.95. 16$ for a "large" pizza, Not large. It is a small medium. Prices at the food and candy is set too high. We didnt play the arcade because the prices were not a good deal. It is bettee to just go to the rec room and play games there. Baby toddler area was disgusting... clearly it has not been vaccumed. Crumbs piling up. Makes you wonder when was it last properly cleaned? Trampoline park the best part of it. Would not be going on a regular basis - it would be a once a year trip. read more

It smells bad everything toooooo much we didnt play the arcade because the prices were not a good deal too much slips everywhere you go the saff had bad english read more

Uplay Edmonton - Trampoline Parks Near Me - Edmonton, Alberta

I read all these negative reviews and I don't get it. This is the first time I have been to Uplay, my friend takes her children here regularly. She said that she usually comes during the week and there are very few people there and sometimes she has the whole place to herself. We came on a Saturday morning around 11 a.m. and the place was busy but not too busy by noon it seemed the amount of people had tripled. The trampolines were totally fun for the kids. The under 3 area kept one of the children entertained for well over and hour and the larger play area was also really fun for the kids. I thought the place was pretty clean. There are 100s of children running around...for the amount of children, I thought it was clean. The bathrooms were clean, there was plenty of toilet paper. I didn't eat the food but it looked like they have healthy options and kid friendly options. There were lots of birthday parties going on. There is a parking lot. You just wear socks. They have lockers available if you want to store valuables. There is free WiFi and some comfy chairs for adults to sit at. read more

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First of all, 15.96 for 5 year old and 13.95 for 3 year olde, for 6 year old is 16.95 ... like wow! Pretty high for a indoor playground. Lets take a look at some comparison.... 4 to 15 year olds at hide and seek $13.95 and 1 to 3 is 7.95 (under 1 free) All stars south edmonton pricing 4 to 17 year old is 10.95 and 1 to 3 is 7.95. 16$ for a "large" pizza, Not large. It is a small medium. Prices at the food and candy is set too high. We didnt play the arcade because the prices were not a good deal. It is bettee to just go to the rec room and play games there. Baby toddler area was disgusting... clearly it has not been vaccumed. Crumbs piling up. Makes you wonder when was it last properly cleaned? Trampoline park the best part of it. Would not be going on a regular basis - it would be a once a year trip. read more

Crowded on the weekends, but lots of fun for my kids. Would recommend for older kids as the baby/toddler area is very small.

I'm updating my review to 4 stars from 3. Since our last visit, U Play has changed their pricing to include unlimited trampoline time with their play. This makes soooooo much more sense and I can say we will definitely be back soon! Pro Tip - cone early on Saturday or Sunday and play. Leave and then come back in the evening for more play! Skip middle of day rush and chill out at home and fuel up! read more

We decided to give Uplay another try, we attended with a friend and her two littles. I found the trip more enjoyable, the kids had fun and ran like crazy. We ordered a large fries and nachos which were pretty good , and the kids liked. I still found the staff to be inattentive to what was going on around them. We walked out with our kids through the "locked"gate and out the door without a single person noticing or checking our stamps. I would expect a play place like this to be more accountable to making sure kids are leaving with the right set of parents. read more

This place is disgustingly dirty, they really need to wipe things down. I took my Grandkids there when it first opened was mint. This trip was very disappointing front entrance was filthy, I would of turned around and walked out but I promised the kids, Black recliners I wouldn't sit on and walls are filthy. There must of been 100 kids in there no-one supervising the only people working was the gentlemen at the front grabbing your money and two people in the concession. I honestly think the health board needs to take a look this is a place where children play and should be disinfected to ensure children aren't getting sick. read more

Ok where to start.. when you first walk in the boot area is a mess, shoes are everywhere rather than being in the actual shoe slots. The girl at the front helping us was very friendly! The play area is lots of fun, and has 4 levels with slides, a basketball net - there is also a toddler area with a slide & a little play house, also a trampoline area! Now, for the NOT so nice things! The roof was leaking so water was in the toddler area which would be dangerous, I went to the front to info them and I got told that they don't know how to fix it, as the landlord was suppose to come in and take a look? The food was disgusting, I ordered my son a hot dog & fries-- the fries were over cooked, could barely eat them because they were so dry & hard. The hot dog was fine. My son ended up not eating anything so it pretty much went to the trash. The floor was SO dirty, and I'm not talking like a little bit of stuff here and there, NO! The whole floor was covered in food, that had been stepped on multiple times, and there was stuffing from the padding everywhere as well. The people aren't taking care of this place, a lot of young people working & they were too interested in there booster juice that was being delivered than helping anyone else, I seen one girl which was the same girl at the front desk that was actually working in the whole place! I seen her cleaning the tables, and I did see her with a broom as well but I don't think it was helping the floor they need a good vacuum in that place! read more

Well where do i start, you walk in, wasn't greeted, ok whatever sometimes you forget, most of the arcade games are broken, the staff sit on their phones the whole time, i waited 5 minutes before asking them to be helped even though the front counter is right next to it. And to top it off its 16$ for a large pizza that they picked up frozen from walmart for 5$. Cheap food thats over priced and staff that dont care about their job or customers, very bad place for a kids birthday party... spend your money elsewhere!! All chairs were busted and hard to sit in and the cost for tickets is outrageous. Some prizes are 90k tickets and games give you 3-5 tickets for 2-4 tokens. read more

It was fun for the first time. But the second and third time going there you start seeing things that are wrong. No toilet paper in the washrooms, Machines broken again, never ending plastic bags on the floor, The gate is open so any kid can run into and out and the other gate is broken as well. You start wondering what else can be broken??? The springs on the trampoline, The big treehouse? It's really been run down and they're not fixing anything. Enter at your own risk. Only reason why I give it three stars out of five is because my little guy loves it. He jumps for three hours and he's tired when he comes home!! Yaaa boom 3/5 otherwise it get 1 star. It's kinda disgusting here but it's fun for them read more

Hi....i was at your place today and I have to say that with the cost (over $50) for the 4 kids who were of age, this place was ridiculous. The large play place was filled with garbage and broken zip ties. My daughter brought me about 10 her first time on before I finally told her just to leave them. The kids were climbing over garbage just to play. The amount of broken safety straps is quite unnerving. The toddler play area...underneath where the kids climb to the slide was also filled with garbage, cups/plates....how disgusting that I paid that much for my kids to play with garbage. And the stamps coming in...i was told that you guys check the stamps upon leaving to make sure no children are taken by a stranger. We left and NOBODY tried to stop us to check. One kid was out roaming in the lobby by themself and their parent came to get them. Kids were coming in and out as they pleased leaving the gates open. None of the girls up front seemed to even notice or care. There are a ton of other play places in Edmonton I can take my family to that are a lot safer and cleaner. I wouldn't recommend anyone to go to Uplay and would urge people to stay away. read more

Honestly,yes uplay is very dirty but it's a great place have a birthday party,invite friends,and I love watching my kids spring around in joy every time I take them there.The food there is also great.I love to see my kids to flips for gymnastics,and I reward them with the the gummy's or the cotton candy that uplay has,.I understand the bad reviews other people have left but I think uplay is a great place for kids to enjoy themselves!! read more

Absolutely gross location. Horribly dirty and I'll never let my kids crawl around in that filth. Very disappointed in the facility.

I was at your 156 street location and though I was only going to pick up my child and sit at a table your rude staff FORCED me to buy socks even though I wasn't going on equipment- would not have thought anything until I saw other people with BARE FEET walking around and going on equipment I told you r staff and they did nothing to stop anyone from walking around and going on equipment bare foot Only Native people have to wear socks? Because that is what I saw, and I told them that it was very unfair that they continue to allow people in bare foot yet I had to buy socks to sit at a table for 30 minutes Disgusting and I feel it was a racist - I will b posting on google and yelp as this is very unsettling - I brought it up and the rude girls at the front just said "ya, we see them" but still the double standard. I would Have given 0 stars if I could. Totally disgusting staff!! read more

I have mixed feelings on UPlay. I like the staff, they were all very friendly and every staff member met me with a smile on their face. With that being said, it was LOUD, LOUD, and LOUDER. I know that children aren't generally on the quiet side, so I'm not blaming the establishment; however, the decibel level seems to carry in this building for some reason. Maybe it's because the North half of the building is dedicated solely to a large wide open trampoline area while the South end of the building harbours the playground and play structure, party rooms, gaming area, and cafe. There are no sound barriers to be found. I was also disappointed that their plastic ball gun area was not working even though they've only been open for a little over a month. Their food prices were actually not that bad compared to a lot of indoor playgrounds that I have been to. One thing that I wish, though really has nothing to do with UPlay itself, is that little kids would stop asking me for tokens for the carousel and would ask their own parents. read more

It's always good to find new locations for kiddos to burn off their energy, especially with our long winters, and this one just opened recently. It's divided into play structure area and trampoline land, and you pay separately for each one. There's also the ubiquitously overpriced food and token-munching arcade,but for most kids the play area is enough to keep them busy. What sets this apart from others, such as Hide 'n Seek, is that it is EXTREMELY noisy because of the smaller space - I mean, REALLY uncomfortably noisy, as in "get me out of here!" unless you're either a saintly parent or hearing impaired. That factor alone will make me more inclined to go elsewhere, as I failed the "saintly" test in a matter of minutes. I didn't get to the trampoline section, so perhaps it's less crowded and chaotic. read more

My kids age 7 and 9, love this place. I think the main reason is that at for their age it is a safe fun place. For one there are few if any teenagers for them to bumped by or picked on. Majority of the kids are in the same age group, so lots of friends to be made. Large area for fun and running around. A big part of the draw is the the 3 large trampoline areas. The first and largest is mainly just for jumping. The second is a dodge ball arena, and the third is the foam pit. Then there is the huge jungle gym play structure. With 3 slides and lots of nooks and crannies to explore. My kids are to old for it but there is also a fair sized toddler and baby area with lots of foam play structures with padding on the floor. I'm cheap so I tend to think most things are over priced. At about $15/kid I try to go for as long as possible. Then there is the little food court. At $2.50 for a cup of keurig coffee I think that's a bit of highway robbery. They don't allow outside food or drinks so I make sure the kids are well feed prior to going and will buy a bottle of water for them to share. This time around I found the place to be a little under supervised but on a whole that might not be the worst thing for kids. read more

The trampoline part was fun. The place was literally falling apart. Leaking roof, zip ties on the playground everywhere. So much dust up top. Half the games were broken as well. Staff were Very nice though. read more

Super dirty and ran by a bunch of teenagers. If your going to open a children's location like this the most important thing for parents is that it's well cleaned. We were there on a Sunday, tables were not cleaned juice, ketchup and pizza sauce left all over the tables. The women's bathroom was stinking so bad like one of the toilets was not draining properly. It's time for the owners to get some proper staff that's not standing around on their Facebook and get this place whipped into shape. It only takes for one city inspector to come through this place and it will be shout down in no time. read more

Very disappointing experience!! Went for a birthday party from 6pm-8pm. At 7 the staff started shutting down the place! Literally putting the chairs up and vacuuming around people eating!! Very rude and unprofessional! read more

Uplay Edmonton - This was at 7pm! The place closed at 8pm. Kids running around with the chairs up! gave the impression they wanted us to leave. - Trampoline Parks Near Me - Edmonton, Alberta

I took my kids to Uplay today and within 5 min my daughter comes to me crying saying the play structure cut her this happened to her twice in our one hour of being there they have very sharp edges on their ties that hold the equipment down. They are not cut right and very dangerous. When I brought it to the attention of the manager she didn't seem to care didn't even offer us a bandaid good thing I come prepared. Also the place is disgusting we were there right at opening and it looks like it has never been Cleaned. They are way better play parks out avoid this one if possible read more

Kids love playing at this place, but the employees are subpar. Not allowed to bring in food and the snack bar is pretty expensive. Smuggling in snacks is my advice to anyone. Hot food is priced fair. read more

Uplay Edmonton - Trampoline Parks Near Me - Edmonton, Alberta

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Wow, amazing trampoline park and indoor play ground ....I do not think my kids bothered me for 3 hours! I would highly recommend this for children 2 to 14, the best money I ever spent. By the time we left my kids were exhausted and fell asleep on the way home, much better then them playing with their ipad all day! I would recommend this place for kids parties as well, they had an indoor playground, arcade, party rooms and a cafe. I would also suggest checking in on line to save time the line can take a few minutes. Overall great experience ... my kids are begging to go back!! read more

We had been wanting to check out this facility for a while. My 5 year old enjoyed himself, but we won't be back. The parents who came with their families decided it was more important to sit on their phones instead of supervising their children. This resulted in a multitude of poorly behaved children bullying other kids and harassing strangers for tokens for the games. More than half of these machines were broken or were occupied as additional climbing structures by the previously mentioned kids. The biggest reason we won't be back: absolutely nobody was checking hand stamps at the exits to ensure that adults leaving aren't taking someone else's child. read more

The facility was VERY unclean, there were pop bottles and visible dust bunnies all throughout the play equipment. None of the areas that were meant to have balls or accessories had any of them. The staff had terrible attitudes, when you could actually get ones attention- most of the time they were on their phones. I wish I could get a refund for the $300 I spent on hosting a birthday party there. read more

What a joke of a venue. We got there and all the staff were to busy on their phones. The $16 pizza is the $5 Walmart frozen pizza. It was dirty. Barely any of the arcade games worked. If I could I would give this place a 0 star rating. What a waste of time read more

This place is an absolute crap hole no cleaning staff they say no outside food but everyone has food from somewhere else not hard to see why the kitchen staff no hair nets on their phones then making food half the stuff is broken or ripped or help together with duct tape the toddler area is littered with wrappers and broken plastic cutlery and food so if you dont watch your kids like a hawk who knows what will happen here washrooms are disgusting half the arcade here is out of service the lockers are super tiny and again half broken and dont lock would not reccomend this place to anyone if I could I'd shut it down before getting sued or some shit read more

I was at Uplay today with my 3 year old. The staff was friendlier than usual, however there was a couple of hiccups. Firstly the music would play for about 30 seconds and then shut off for 20 secs...no one fixed this. I was there forn2 hours and it was like this the whole time. Secondly there is a leak in the ceiling over top the trampoline area and they have a bucket sitting underneath of it....major tripping hazard in an area where kids are running around like crazy. It's always so hit and miss at Uplay....you just never know what you are going to get. read more

i was celebrating a friends birthday party and it was horrible!!! there was pee on the trampolines and it smelt very bad, me and my friends clothes smell like someone went to the toilet. the fans are broken and no ac!!! and it's a jump park when your gonna be so hot in there? it was better years ago but now it's horrible. and someone passed out in the rooms because of how hot it is. and the bathrooms are disgusting do they have a janitor, it smelt!! your foot can also get stuck in the trampolines it happend to this girl once. Please and when I say please don't take your kids to uplay its A place where they don't care about their customers. The kids place was gross the ball pits smelt and almost everything smelt there were stains on the floor and crumbs everywhere and the socks did not do anything There just regular socks that everyone wears the only thing it said was uplay just were regular socks. In the birthday rooms the paint is peeling off if the walls and the cords of electrcity was open what if kids touch that!! And there Is no ac only a fan and it's burning hot in there. If you wanna be in a sauna then UPLAY would be there. The staff were rude. And they made us wait at the counter for 10 minutes and they were on there phones. so rude. the babys place was horrible too, it was only for 3 and up what if kids like 4 and 5 wanted to go in?? And there were big kids bullying the little kids and the staff never cared again on there phones!!! Don't take your kids here. This place should be gone read more

Unfortunately this place has already passed its prime! The playground requires major repairs to multiple parts of equipment and a major clean. The trampolines have holes, exposed springs and generally in poor upkeep. Missing balls, broken arcade games and the price keeps going up now to $18 for two toddlers. Edmonton has so many other indoor playgrounds don't waist your time at this one! read more

I'm surprised by some of the other reviews, my kids and I have been here multiple times with no issues. When we have gone, it's been very clean and the staff has always been very helpful and friendly. The prices for the value are fair and the food is decent/average, it's what you expect from these type of child friendly places. There are also a variety of play options for the kids, including a multi level jungle gym area, toddler area, trampolines and a few arcade style games. read more

My daughter and I love this place. She goes off to play while I visit with my friends. Lots of things for the kids to do. There are a variety of food items which are reasonably priced also. read more

When it first opened it was great, but it seems the maintenance has not been kept up. It's dirty and things are broken everywhere. Flying fox is broken, ball shooter broke & was never repaired or replaced. Basketballs are all under the trampolines so you can't shoot at the nets. There are giant cob webs hanging from the rafters all the way down to the railings, which tells me the railings are never wiped off let alone sanitized. I don't think we'll be coming back any time soon read more

You can kinda tell who is staff and the owners. Staff was great very friendly group of girls, but owners here is some business tips. Upgrade your game machines, Snack Bar a little pricey, ill go back but if those machines are not fixed my boys will not be happy and probably won't go back again! new places are opening up:) read more

The last time we went to Uplay, we did not have a good experience, we went on a Friday afternoon which is considered the weekend so it was overpriced, the place was dirty, the bathrooms were disgusting, there was only one game working, the slides were so sticky that no one could slide down them, they have free lockers but only a few worked. BUT I did express my concern to management that since the place opened it seems to not be so well maintained anymore. They did respond to me and were understanding of my concerns and assured me that the issues would be corrected. I thought I would give them a try again and much to my surprise, they really had worked on these issues. Even though the day we picked to go, there happened to be a huge daycare there also, it was very packed and loud but there seemed to be a lot of staff between the daycare & Uplay supervising the kids and the daycare kids were well behaved. We had a great time, it was clean, the bathrooms were taken care of. All the games were working however some did not give out tickets so when I mentioned it to the staff they just gave use tickets at the counter to redeem for a prize. The slides had been waxed so the kids could actually slide down them. The free lockers are still not fixed but again I found one that did work so that was nice to have valuebles locked up. We will go back!! read more

My kids had a great time playing here and it was very reasonably priced. The staff was friendly and helpful. The drinks at the concession, however, were overpriced and I was grossed out that in the bathroom they wanted you to throw used toilet paper in the waste baskets instead of flushing it so of course, it stunk. I liked all the tables/seating that were provided. All in all, the good outweigh the bad. read more