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UPKEEP

3.8 (168 reviews)
Closed 9:00 am - 8:00 pm

Services - UPKEEP

Nonsurgical body sculpting

UPKEEP Medical Spas Photos

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The injectors of this place go to all the other upkeep locations here and this business is the worst! Go to Fayced by fay down the block instead. This place charges 300$ more without telling you later

Uneven eyelid/eyebrow

Got Botox a few months ago. I had a conversation about how I wanted very minimal results and a low amt of units. The injector, Collin kept talking me into doing more units even though I didn't want a lot and had gotten Botox in the past. He convinced me to do a lot more in the glabella. When injecting he didn't even mark my face which resulted in my face looking completely uneven and my eyebrow and eyelid on one side being so droopy that it affected my vision for about 4 weeks and I was so embarassed in my day to day life. He was clearly super inexperienced, not to mention his own Botox looked terrible and so overdone. Then when I called they told me come back to fix it but they had Collin with me again making me feel badly and like he didn't do anything wrong. I am the customer. I was not happy and my eyes were so clearly uneven. and he was telling me he was going to inject even more. I refused and told him not to touch my face but he kept pushing. I left without getting additional Botox (thank god). I didn't trust him at all at that point and just wanted it to go away. The owner sent my complaint to corporate and they did not offer me any refund. This is terrible from such a big company and I would not trust them to do my Botox again.

Bogus bill for having covid, billed MONTHS LATER WITHOUT CONSENT.
Teddie K.

If I could give you zero stars I would. Someone needs to inform these geniuses who are running this place that we are in a global pandemic and that once people are testing positive with a virus that killed millions - THEY CANNOT COME GET BOTOX. Smh By far the most unprofessional, low end, "med spa" I have ever dealt with. I got covid and cancelled my appointment (as is required) and they charged me a $200 fee even after I proved I had covid by sending my test in. Unreal. First of all by law, and protected by HIPAA I do not have to disclose any test for medical reasons to a private business however I did so anyway. I asked for management to contact me regarding it - they refuse. 10 emails later - still battling. Honestly, you can tell that they cater to a very low in crowd, doing budget work and they are very low in customer service. It's actually tacky let alone dangerous. I had heard warnings about this company before, I should've listened when my friend got Botox and bruises with a crooked eyebrow. Run far. My sister also went here and told me that they water down Botox, she usually only does 40 units and she did 60 there and within two months it was completely gone. It seems like they make up the revenue with their deals by charging everyone for cancellation or modifying appointments and skipping on Botox. Also, always wear a mask if you do go in and risk it because of their abrasive cancellation fees of $200, I can only imagine how many people are coming with active covid into that place. Gross. The funny thing is, instead of building a loyal customer, (I just moved from Miami and needed a new injector locally), especially someone who does Botox, fillers, dermal threads, lifting threads, facial peels, laser hair removal, and spends thousands of dollars every few months on my face alone, they would rather try to scam me for a lousy $200, low budget move. Small minded business model. There are many other salons and medspas who have much better customer service, quality and friendly demeanor. Going to the Shafer Clinic instead thanks! I suggest you do the same.

Ashley M.

Thinking about getting lip filler or botox? Please avoid this place! I had to have everything that was done here reversed. Found the nurse to be extremely heavy handed or just down right incompetent and negligent. A week after my (unusually painful) injections, I still have noticeable bruising on my forehead and my eyebrows have DROPPED when usually I see a lift in their appearance. My lips are also lumpy and asymmetrical. I've done injectable treatments several times before and never experienced these side effects.

1 week post Botox and quick lip by Jessica C
Sophia M.

I highly recomend Jessica C , she has done my Botox and lip fillers for over a year now and I have never left disappointed. She is meticulous and really cares about the satisfaction and quality of her work. Thank you Jess

I will never return to this spa not only because I was botched because of poor injector technique but because of the poor management this place has. I originally ended up with right eye droopiness after getting Disport. Four days later I noticed my eye was droopy and heavy, when I reached out to talk to someone I got the run around. To begin all I was asking for was eye drops that would assist with droopiness and the injector told me I had to wait two weeks because it would interfere with my healing. I'm a nurse and that's not true. So then I escalated it and asked to speak to a supervisor, I had to get angry to get a supervisor to call me back. Which is completely unprofessional. When she got back to me I was already so upset. She scheduled me for an appointment with who she said was her expert injector. To begin I would have never gone with an inexperienced injector if I knew they had expert injectors. When I saw the gentleman he injected me with 6 units on my eye lid and asked me to wait two weeks from the original injection date. I not only waited two weeks I waited almost 3 weeks to reach out again and tell them I still had the droopiness. I asked for a supervisor to call me back. I was asked to text back a picture of my eye which I did. Once again no professionalism by not returning my call. If I was the owner of this company I would have management follow up with clients they make mistakes on. This company has completely ruined my holidays. As I was unable to enjoy Christmas and new years, and have limited my outings thanks to them. I have attached an original picture of my eye and have also attached where the supervisor once again never responded after I sent her the image of my eye 3 weeks after the disport. I shouldn't have to keep reaching out and get mad for them to reach out to me this just speaks volumes of their poor customer service and accountability.

7 days post quick lip filler! Thank you Michelle!!
Janell S.

I have been an UPKEEP medspa patient for about almost 3 yrs now. I normally go to the UES location and get injected with Cynthia (who I still love!) but for last min scheduling reasons I booked at the Greenwich Village location with Michelle! It was my first time at this location & it was super comfortable and cozy. The receptionist Amanda was incredibly sweet & accommodating from the moment I checked in to the moment I left. Even though I knew the process of getting my lip fillers done, she still answered any questions I had! I am also so happy that I was Michelle's patient. Being that I like to have the same continuity in team care, I was a bit nervous but Michelle was just the best. I requested for a bit extra numbing cream which she honored. We spent some good time figuring out what brand and shape would look best. And the overall outcome was just amazing. I did do a quick lip, so less bruising for sure. But again I was just so happy that even POST-lip filler, my pain was honestly a solid 2/10 at most. I will continue to go to UPKEEP medspa because they are just all so great every time! Now I have another location with great injectors and staff like Michelle and Amanda to look forward to. I am looking forward to seeing them and Cynthia again!! Thank you ladies & Thank you UPKEEP MEDSPA for always taking care of me.

Lip filler with @aestheticsbyannetta

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Love supporting a women owned business, they always take their time and I always come out looking and feeling better. Simply the best.

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Review Highlights - UPKEEP

Cynthia was very welcoming and explained step by step the best option for me.

Mentioned in 25 reviews

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UPKEEP - medicalspa - Updated May 2026

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