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UPKEEP

3.9 (59 reviews)
Closed 10:00 am - 5:00 pm

Services - UPKEEP

IPL hair removal

IPL bikini area hair removal

Laser hair removal

2 More Services

Laser bikini area hair removal

Nonsurgical body sculpting

UPKEEP Photos

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Recommended Reviews - UPKEEP

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The receptionist at upkeep did not charge the card I handed her, and charged the card on file an extra 300. Come here if you want to destroy your lip anatomy to no return! The managment is even worse when they "reach out to resolve" they somehow enrage clients even more just reiterating that they did what they did. And they do not care!

Upkeep med spa
Lindsay E.

My face was partially paralyzed from getting TMJ dysport here. I want to let everyone know that I have gotten TMJ dysport numerous times throughout my life because of how aggressive the TMJ is. I spoke with the injector after I realized half my face had become paralyzed and she let me know there was nothing to do besides wait it out because it's dysport and can not be reversed. I called to get a refund and Victor the manager told me I had to come in for an evaluation/follow up. I sent pictures of my face to victor as well. I asked why I need to come in when I had already sent pictures proving the paralysis & was going to see a doctor regarding it & he said it's their process. I had to take off work to come 45 minutes uptown for the injector to tell me the exact same thing she had already told me & was also unsure why I had to come in for a refund. Victor the manager told me he isn't authorized to give me a refund and doesn't know what to tell me besides to call him after seeing a doctor. I asked him to put me in contact with who is authorized and he told me "you will go through me." I then called upkeep once I left the facility to get my consent/liability waivers for my records because I now have to see a neurologist and no one at upkeep med spa will give them to me. I went into the patient portal, they are not there. I tried to Google it, it was not online. I called the BBB and they don't have upkeep med spa on record. I spent almost $700 on the dysport, I wasted 2 hours of my work day traveling for this "evaluation" where I was told I won't be getting a refund, and my face is going to be paralyzed for a minimum of 3 months. I also now need to take more work time off to get help from a neurologist so he can make sure I won't have permanent damage from this. DO NOT COME HERE! They could have just refunded me and apologized, however, they made me waste my time, miss work, go see a specialist, and waste my money.

Pamela B.

I loveeeeeeee coming here! Everyone is very professional yet down to earth so I always feel like I'm talking with friends. I was late due to some delays with getting a mammogram & they were really understanding and accommodating. My absolute favorite is Jessica. She is very knowledgeable & understands her craft very well. I fully trust her expertise whenever I'm in her chair because she's honest & really loves what she does. I've never left an appointment with her feeling anything less than fully satisfied. I will be back! (Again lol)

.5 ml after getting 1ml previously
Megan M.

To be honest, the only good thing about this place is the prices/deals. Every time I walk in there I feel SO judged and the 2 girls at the front look at you like you're scum. When you are paying for expensive services, it should feel luxe, warming, and comfortable, but instead it is static in there. No hi's or hello's. I want to support them because they pride themselves on being women owned and operated, but I cannot deal with attitude and poor social skills. Why not 1Star?? -the good thing about this place, I will say, is that the injectors themselves are really sweet. They let you take your time, I was passing out and Harry gave me juice. this time I went to Jess and she was nice too- although I do think she tried to upcharged me on more expensive filler when idk if it was necessary ... also again with the lack of communication, she sort of just left the room when I had numbing cream on and didn't say anything, and I could hear all the girls talking outside the room, giggling and stuff, which is just weird? maybe it would be nice if you got to know me a little bit before you poked my lips? But whatever for the most part they are good (Jess was good about showing me what it was looking like and not going to crazy in one poke) ALSO NOTE! They give people $$ off for posting good reviews! They do it right after you're done with the service so you have to time to reflect. "You can receive $25 dollars off when you post a 5 STAR review" crazy!!! So don't believe everything you see here.... Even I posted a "fake review" the first time And What really upset me today was as I was checking out, and the women did not speak to me AT ALL. No "how was your service?" "Looks so good", "let me check you out", "you're all set" NOTHING!!!!! And then, they pressure you to TIP!!!! Tip? You're medical professionals, I completely understand tipping if I had an extraordinary experience. But I barely had a decent experience. If you don't tip on your card, they direct you to leave cash in an envelope for your service. So awkward. Honestly this place is ridiculous and this was my second time coming (trying to give them a second chance). Probably won't be going back :(

Two weeks after one syringe of lip filler. I will forever be going to Ariana!!!
Lauren J.

I have been getting lip filler and Botox for the past 5 years and to be honest, I was never fully satisfied. This is my second time at upkeep & first time seeing nurse Ariana Gray. I showed Ariana a picture of what I wanted my lips to look like, I specifically wanted the sides of my mouth to look more full (no Betty Boop lips) and for the first time, I finally got the results I wanted. Ariana was so nice, patient, and listened to me! Ariana used different techniques that had yet to be done on my lips, and I can't express how happy and confident I am with my smile now. I will never go anywhere else, it's Ariana or nobody for me! I can not recommend her highly enough! Thank you Ariana, so much, for listening to me and helping me to get the results I have been searching for for years!

Lip fillers done by Alexis

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10 days ago

Love them! Always on point and cute fun staff at all locations, but my fav is the Greenwich Village one

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10 days ago

Love it here! Love their facials but they have tons of different services! The staff is really informed and nice!

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2 years ago

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Alexia B.

Thank you Brittney!

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2 years ago

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6 months ago

Harry is amazing!! Always a comfortable experience and natural results. Have recommended to many friends, all are thrilled with results

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1 year ago

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3 years ago

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Alexia B.

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3 years ago

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Bridgette C.

Thank you so much for sharing, Pamela!

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10 months ago

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1 year ago

I felt so comfortable with Delaney! This was my first time and everything was so smooth and easy.

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2 years ago

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Alexia B.

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2 years ago

Great service, convenient location. Harry is a gem, super friendly and knowledgeable.

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3 years ago

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2 years ago

Jessica Corsino is a top notch nurse-injector for Botox, lips, and fillers. Results are amazing! Very happy! Highly recommend!

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2 years ago

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Alexia B.

Thank you Jessie for your kind review!

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1 year ago

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2 years ago

Third time here, Cynthia is amazing and I wouldn't trust anyone else with my lips and face. Phenomenal staffing

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Alexia B.

Thank you Michele, Cynthia is wonderful!

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2 years ago

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Alexia B.

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3 years ago

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Alexia B.

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2 years ago

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Alexia B.

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4 years ago

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2 years ago

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4 years ago

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3 years ago

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Bridgette C.

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3 years ago

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3 years ago

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Bridgette C.

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2 years ago

This is a great place! Clean office, friendly staff. Would recommend to anyone looking for amazing deals and discounts.

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Alexia B.

Thank you Sara!

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2 years ago

Jessica is the best! Super sweet and pays close attention to detail! Love my results!

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4 years ago

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4 years ago

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4 years ago

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3 years ago

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3 years ago

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Alexia B.

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3 years ago

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3 years ago

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Alexia B.

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2 years ago

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3 years ago

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3 years ago

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2 years ago

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Alexia B.

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2 years ago

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Alexia B.

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Page 1 of 2

Ask the Community - UPKEEP

Review Highlights - UPKEEP

I was initially nervous to try upkeep but had seen Alexis's work on instagram and wanted her to do my lips.

Mentioned in 6 reviews

Read more highlights

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Today was the first time visiting this location and I just know this will be where I will be doing…read moremy remaining sessions. The place itself seems identical to the Williamsburg location but I like this one better. The receptionist was very friendly and helped me to schedule all of my appointments on the same date so I'm not coming to Laser Away a million times like I work here lol (not sure why they were scattered out to begin with) She also informed me of the update where we can be in the sun before/ after laser. I was concerned how was I going to be outside this summer with 8 treatments remaining. Glad it won't be an issue now. The woman who did my laser (I wish I would have gotten her name) was very informative and made me feel comfortable. This was my second session so I'm still pretty new. I added on a new service, my upper lip (because why be hairless everywhere else and still have a mustache?!) and the woman walked me through what it would feel like and even did a test on my neck before we began- I appreciated that. She was thorough and took her time making sure to get every spot. I already booked my next appointment and I can't wait to come back! I've seen amazing results after the first session so I can't wait to see if any hair grows back now.

Laseraway representatives are attentive and friendly when they want you to sign up for sessions for…read moreany of their services. However, when you have a complaint, no representative has an answer. I called three times to get an explanation of my services and a charge, and no one returned my calls. Instead, they emailed me, not giving enough information, and I decided not to follow up because I didn't want to get stressed with them and jeopardize my health condition. First, this is how it works with Laseraway. You must take a PatientFi loan if you can't pay the full amount. They don't tell you the interest on the loan. My interest on the loan is $625.38. The total price of my Brazilian armpit six sessions for both legs is $ 3,842.5, and your Cuchi will not be bold after completing your sessions; You will need to shape it. I understand that getting a laser treatment is a REDUCTION of your pupil's hair. To conclude, they're costly, have no follow-up, and don't embrace diversity. I don't recommend it at all. By the way, it's painful; don't you ever think you will feel a pinch as it is advertised on social media. Your cuchi gets red and swollen after the session, so think about it first.

Laser Bar & Spa - Pampering with a Hydrafacial

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(162 reviews)

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Waited weeks for a consult that could've been a phone call. I listed the medications I take at the…read moretime I booked my consult, however they waited until I came in to check if any were photosensitive. One is, so I can't even book until I provide a doctor's note. I could've done that weeks ago, and I would've just bought a 50% off package with the holiday deals and booked my first session if I didn't need to first come in for a 3 minute consult. The front desk staff was nice (though I have no clue what their names were because no one introduced themselves) and I was seen on time, so two stars for that, but three stars off for wasting my time. I've been preparing for weeks to begin laser treatments - no waxing, no sun, only shaving, etc., and now I'm unsure whether I should bother going back or find a different provider. UPDATE: Following my consultation, I received an email soliciting my feedback. I provided it and expressed that I had a poor experience during my consultation but remained interested in purchasing a package and working with a different specialist. No one acknowledged or responded. It now seems I'll be purchasing services elsewhere since Laser Spa doesn't care enough to earn my business with a simple response to an email. The location really is convenient and I prepared for many weeks for the treatments, so this is highly disappointing.

I've been coming to this place for many years and cannot recommended them enough. The staff here is…read moreextremely courteous and helpful. I've had many different technicians over the years, some better than others but all of them are professional when doing the treatments. The front desk staff in particular provides great customer service and are very easy to contact when I need to schedule or reschedule an appointment. I've had laser on most of my body and now I only need to go every couple of months for maintenance since some areas do grow back due to hormones. They use Cynosure laser and this has been very effictive for my skin. Getting laser was the best investment since I really don't ever have to worry about shaving anymore. They always have different promotions available so the prices are reasonable. I highly recommend this place if you're interested in laser hair removal.

UPKEEP - medicalspa - Updated May 2026

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