Staff was very helpful and they had exactly what I was looking for and even on sale! I will be back.read more

The BEST bike and ski shop in Bozeman. Kyle and Tom have years of experience and are super…read moreknowledgeable about the products they sell. If you want excellent service this is where to shop. They stand by the products they sell and always deliver competitive and fair pricing. Not only is the service excellent but there prices are as good or better than anything online. My family is grateful there are still places like Chalet Sports in Montana! Many thanks!

Such great service and very knowledgeable technicians. When looking for bike stuff, I'm going here.read more

Really nice staff and the best selection of skiing/hiking equipment in town plus it's on the way…read morefrom Yellowstone and right on the Main Street so if you forget something they'll probably have it. Stop and look around plus it's right across from the train depot.

Really love this place. The employees were so kind and helpful. My daughter was really nervous…read moreabout getting her first mountain bike and they made her feel so welcome. Great work!

Here in Montana for BWR and I somehow punctured both my rim and tire on the event pre ride. Let…read moreBangtail know I was looking for an affordable solution to get me through Sunday. They really delivered and did all the work right there on the spot. Highly recommend!

The people at this bike shop need to work on their customer service skills. It seems like some…read moreshops are very nice and generous, which is very much needed in these tough times, but others come across as complete snobs. Prior to calling the shop I emailed them about a week ago asking if they can offer a small discount on some brakes. Haven't heard from them so I decided to give them a call. It was difficult not reaching anyone anytime of day that I called. However, after an unforgettable conversation with a gentleman, I decided to rate this business and give it an honest review. I spoke with a someone on the phone and he was an incredible jerk who was not pleasent to talk to. I expected a 'wizard' to be more magical and persuasive in their arguments. After introducing myself and saying that I was looking for a discount on some brakes, he explained that it was cheap and, "we offer free shipping". I explained that there was someone local in my area that offered these cheaper. After learning that he wouldn't lower the price, I decided that this was a dude that didn't deserve my money not only because I didn't want to pay the price but also because I could get it from someone much nicer. There's a lot of attitude on his end and after I said, "Thanks for everything, tho" he gives me a "Bye" that reeked of entitlement and made be feel belittled. Wish I could have recorded this conversation for y'all to hear. I'm not a big fan of people from Montana especially if they treated all callers and potential customers like this. PS: If you made it this far, thanks for hearing me out on this review. The store hasn't paid Yelp to remove this yet.

Great service. Great business model. Bought a used mountain bike for my son and everything met our…read moreexpectations for a great kid bike experience

Hands down, Oboz quality and customer service are without compare!!! You are wasting your time…read moreand money going anywhere else. For the past 10 years I've been hiking on rocky trails and walking pavement 3-5 miles a day/ 5 days a week, wearing Merril, Keen, and Oboz womens' hiking shoes. Over a 12 month time span the sole tread and ankle lining/foot entrance on Oboz well outlasts the other 2 brands. Today I ordered Oboz online, and the discount code did not take. I called Oboz customer service, the customer service guy "Sam" and I were disconnected, and Sam called me right back! Sam applied the discount code retro actively and I got my Oboz at a great price. This company rocks!

Fabulous customer service…read more A friend told me about Oboz hiking shoes since I am going on a 10 day hiking trip in Utah soon. I had some questions about my options and called to speak to customer service. Taylor went in detail over the options with my foot issues and type of hiking terrain in mind. She was incredibly knowledgeable, patient and helpful. Actually, she was amazing.

camt to check out the gear and the staff was so helpful. He explained the details of the fabric in…read morethe items and showed us various options being from Texas some of the stuff just really isn't feasible since it is RARELY even cold enough to wear a jacket! ;( I did like the options and will keep in mind for when I need light weight warm outdoor gear.

Dylan sold me on a wool composite sweatshirt that he knew would suit my needs perfectly. He was…read moreabsolutely right. I put on a pair of carhart suspenders and this hoodie and went playing in the snow. Diving through 6 foot drifts, jumping sideways to make silly silhouettes in the walls of white, hiked for miles. Not once that day did I sweat or shiver. I stayed perfectly dry and comfortable. These products are simply the best around, worth every cent.

I have used them for shoe repair and shining. The work is always done well and promptly.read more

8-10 weeks (over two months) to do a simple shoe repair on two pairs of shoes. Also paid 30-40%…read moremore than originally quoted. Shoes barely shined and look very mediocre. Never called when they were done either. Result was high priced, below average quality and horrible customer service.

My new favorite shop for Western wear in Bozeman. Right on Main Street. They are a showcase for…read moreScully brand Western wear, which happens to be one of my favorite brands! They have traditional items and some that are more modern and fun. Their clothes and accessories are reasonably priced for you get. Meaning that you can get skirts for around $90 and leather jackets for around $150, with leather jacket starting around $300. We loved and tried on several items, and ended up getting a denim skirt for me, a beautiful brown suede jacket with fur collar for my husband, and a turquoise and silver necklace for me, which was half price. Service was extremely friendly. Definitely worth checking out!

My husband and I stopped in today looking forward to doing some shopping and purchasing a few items…read morebefore PBR. While browsing, I found a bolo tie I intended to buy and tried it on. A saleswoman with short brown hair and a stalkier build immediately came over and rather sternly told me I hadn't put it on correctly and that I may have ruined it. At first I was taken back, but I explained that I knew how to operate the clasp on the back and understood how to properly put on and remove a bolo, as I'm a local and familiar with them. Despite that, she continued to repeat that I may have ruined it instead of listening to what I was saying. At that point, I simply took the bolo off, called my husband back from shopping, and we left. It was disappointing because we had planned to spend a fair amount of money before PBR, but after that interaction, we no longer felt welcome. Customer service makes all the difference, and unfortunately this experience left us feeling embarrassed rather than appreciated as potential customers. We'll be choosing to support local businesses that make customers feel welcome and respected instead.