The people at this bike shop need to work on their customer service skills. It seems like some…read moreshops are very nice and generous, which is very much needed in these tough times, but others come across as complete snobs. Prior to calling the shop I emailed them about a week ago asking if they can offer a small discount on some brakes. Haven't heard from them so I decided to give them a call. It was difficult not reaching anyone anytime of day that I called. However, after an unforgettable conversation with a gentleman, I decided to rate this business and give it an honest review. I spoke with a someone on the phone and he was an incredible jerk who was not pleasent to talk to. I expected a 'wizard' to be more magical and persuasive in their arguments. After introducing myself and saying that I was looking for a discount on some brakes, he explained that it was cheap and, "we offer free shipping". I explained that there was someone local in my area that offered these cheaper. After learning that he wouldn't lower the price, I decided that this was a dude that didn't deserve my money not only because I didn't want to pay the price but also because I could get it from someone much nicer. There's a lot of attitude on his end and after I said, "Thanks for everything, tho" he gives me a "Bye" that reeked of entitlement and made be feel belittled. Wish I could have recorded this conversation for y'all to hear. I'm not a big fan of people from Montana especially if they treated all callers and potential customers like this. PS: If you made it this far, thanks for hearing me out on this review. The store hasn't paid Yelp to remove this yet.

Great service. Great business model. Bought a used mountain bike for my son and everything met our…read moreexpectations for a great kid bike experience

Friendly service and great, wiselections of high quality "name brands." Their own branded goods…read more(especially footwear) are popular and high quality too. Pet friendly.

This is a very nice store in downtown Bozeman. Close to tons of other shopping and dining and…read morecoffee shops, it's a fun stop in if you are in the area and want to shop around. Especially bc they have a large selection of outdoor items and shoes and socks. I was able to score some new socks here at a great price in a brand that is hard to find. They had tons of outdoor specific and cold weather gear.

I love how funky this store is. It's crowded, but that's a good thing, because all the equipment…read moreis solid quality. I love that they know their product and know their customers. I dropped in on a whim today to get the staff's opinion about a used bike I'm thinking about buying. Lee came out to my van and looked the bike over, told me what needed to be fixed and recommended a few things that could wait for later. Even told me that the tires might last until spring, instead of pushing me to buy new tires right away. Very thoughtful, very helpful. I'll be back.

Great shop. Use it. I needed a simple tweak with a pedal wrench and no questions asked. We were…read moredone in 2 minutes and no charge. Good guys. Great service .

great selection of high quality gear and a tons of very knowledgeable staff. probably the worst…read moreshop work turnaround time in town. took 8 days to get a mount

Fantastic selection of somewhat niche products, with great frontline staff, but where the customer…read morecomes a distant second (or in my case just not at all). TLDR: I would hesitate to purchase anything from this shop given that they do not stand behind their products (I notice another reviewer had a similar issue). Imagine not having a pair of skis, or in my case gloves, for a month of your season. I would also recommend checking your credit card for double charges, particular with respect to rentals, which I was lucky to catch. I purchased a pair of gloves and almost immediately found that a seem was ripped. When I attempted to return the gloves the following day, I was told it was going to be a warranty issue and they couldn't take them back. They would have to warranty it. I even offered to just have the gloves fixed myself if they waived a $25 day of boot rentals (they declined and I was actually double charged instead...). I was annoyed but trusted they would sort it all out so I went with it. It took me several follow ups, and waiting almost a month to find that they had finally been warrantied. But wait, Uphill had the gloves dispatched to their own store, knowing the whole time that I also live out of town. With that additional error, it was going to be an additional $15 fee to ship to me and a further delay. This feels very deliberate as it was at this point that they finally offered a refund...almost a month later? Their response says it all: "- most dealers request that we make sure that they will process the warranty before we issue new product or a refund...so that dealers like us aren't left with products that are neither resell-able or warranty-able. " As my wife (who works in retail) pointed out, now that they have a new pair of gloves they can sell, of course they can refund me - they took no risk that the gloves wouldn't be warrantied. They let me carry all of that risk and then in the end made sure they were the ones who got to keep the new gloves. Dear Management: There is no good company on earth that would ever treat their customers out like this. I would love for a store like yours to be a success, but you need to look out for us the customer. This experience feels so dirty - any number of actions on your part could have made it feel like a good experience, and you would have received a great review instead of this. Dear Potential Customer: You're a recent MSU grad looking to celebrate, an out of towner who needs some gear for a fun adventure, or just an average guy or gal looking to get into backcountry skiing. Picture yourself excitedly buying a $1,500 dollar pair of skis from a cool store and then having no support the second the money has left your account - look what they did for me over a $100 item, imagine something big ticket. I just can't say I'd recommend making that purchase here.

Cool hidden gem! My husband and I came to Montana for vacation needed some shoes for exploring and…read morestopped by this shop. My husband and I both picked out some clogs. We loved the color selection. The gentleman was very nice and very helpful making sure we got the right fit and size. This store is great if you are looking for a new outfit or new shoes. They also have a great sock and hat selection. Definitely check this shop out!

Wonderful hidden away treasure of an outdoors store. Amazing selection of gear and the staff was…read morefriendly and helpful. I have ended up going there regular to purchase high-end axes and hatchets to give as presents for graduations, etc. (not for marriages yet ;)) Highly recommended as a local alternative to the big-box stores.

Great service and big selection!!! First time and not the last. Bought my daughter a great running…read moreshirt. Loved it I'll be back!

They were understaffed. I was one of a few people the employee was helping, which led to long wait…read moretimes in between shoes. The employee also kept bringing me shoes that didn't fit (after I told him my size), with features I had already told him I didn't want. After bringing me three pairs to try on (none of which I liked), he told me to try looking online. Not helpful, dude. Maybe on a slower day I would have had a better experience.

Went looking for a sporting goods store because we were in Livingston with some time to kill. Hey…read morewho doesn't love a sporting goods store? My GPS luckily knew where this place was good thing because it's tucked away at the back of a strip mall. Employees were friendly as we entered the store. It was a small store but full of merchandise. For a small place the prices seemed reasonable. I was looking for a pair of women's hunting pants for our trip to South Africa but they did not have my size in any of the brands. If ever in Livingston MT check it out lots of Montana made items too!!

We came in the day before the floods to inquire about binoculars and the experience was one of the…read morebest I've ever had from a sporting goods store. The employees, namely Zach, were knowledgeable and helped us find exactly what we needed. A couple days later we went back to look for fishing rods and Zach gave us invaluable help once again, and before we came back home to Tennessee we had made a new friend and gained a new favorite outdoors store in Montana.

Great customer service. I was recommended a variety of different boards in my price range. The…read moreassociates explained why they were recommending the boards. Summer was amazing in helping me decide what boots to buy. All in all it is exactly the experience i imagined when buying my first snowboard. 10/10 would recommend.

Killer tune up job on both boards I brought in, solid selection of equip & apparel, very one who…read moreI've met behind the counter super nice, knowledgeable & helpful . Gracias World Boards